What I like most about Kommo is how easy the platform is to use. It makes it simple to manage leads, centralize conversations from multiple channels like WhatsApp and Instagram, and set up automated workflows without needing advanced technical knowledge. The visual pipeline is especially practical for tracking deals, and the AI integration and chat automation help improve response times and customer engagement. Review collected by and hosted on G2.com.

One thing I dislike about Kommo is that some advanced automations and integrations can become a bit confusing at first, for new users without technical experience specially. The mobile app could also be more stable and complete compared to the desktop version. In some cases, customization options are limited unless you use external tools or APIs, and this sucks. Review collected by and hosted on G2.com.

I like the omnichannel integration of Kommo, which allows direct campaigns to WhatsApp and the configuration of alerts/automations from other networks that direct to WhatsApp. I also find the initial setup quite easy.

The interface is nice, it's one of the best on the market today and provides the team with an easy and quick way to operate, without having to go back and forth multiple times, which gives the sales team speed and performance in use. Additionally, the native AI is a huge help for the team, being able to create automations that significantly balance the usage time.

Another crucial factor is the price, the cost-benefit today is the best on the market and allows our team to benefit from this with the clients.

Support in Brazil is quite slow, but the partner team solves the problem. Review collected by and hosted on G2.com.

The integrations are still among the best, but they have already improved significantly and evolved over time. The team has already promised several improvements in this area with partners, and we continue to wait. Review collected by and hosted on G2.com.

What I like most about Kommo is how it helps us maintain full control over our client relationships at every stage of the process. It centralizes all client information, conversations, tasks, and follow-ups in one place, which makes it much easier to stay organized and ensure nothing gets overlooked. As a result, our response times have improved significantly, communication within the team is smoother, and we’re able to deliver a more efficient, personalized experience for our clients. Overall, Kommo has become an essential tool for managing our day-to-day workflow and strengthening our customer service. Review collected by and hosted on G2.com.

In the past, I experienced some challenges with the automation features, as certain workflows did not always behave as expected and required additional adjustments. However, after making the necessary configurations and becoming more familiar with the platform, those issues were resolved. At this point, I don't have any significant complaints, as the automations are working reliably and have become an important part of our daily operations. Overall, my experience with Kommo has been very positive, and the platform has continued to improve over time. Review collected by and hosted on G2.com.

I don’t think any software is perfect, but what really matters is having a team that’s committed to constant improvement and to rolling out new features—and that’s exactly what Kommo delivers. Unlike other CRMs that started with a more traditional structure and only added messaging capabilities later on, Kommo was built from the ground up as a conversational CRM. It was designed that way from day one, and you can feel the difference in how natural and fluid the overall experience is. Review collected by and hosted on G2.com.

Like most CRMs, Kommo isn’t the easiest tool to set up at first. You do need to invest some time upfront to learn how everything works, but once you get through those first few days, you’re left with a well-organized, powerful system. In my first implementations, I had to lean on a few YouTube videos to make it through the setup, but in the end it was worth it. Review collected by and hosted on G2.com.

I like using Kommo for customer support and managing communication on various platforms like WhatsApp and Telegram. It's quick, efficient, and user-friendly, especially for beginners looking to step up. The UI is friendly and being able to see all the discussions in one place is great for managing time. The chatbot is fantastic for creating automated messages and helps keep up the data. I appreciate the ability to create custom templates for different platforms and use the chatbot to send specific automated messages to coworkers, especially to notify them when a job is assigned and deadlines are near. The initial setup was easy, although setting up necessities like automated messages took a little time. Review collected by and hosted on G2.com.

I'm happy with most parts of Kommo but I hope they will continue updating the AI so it can always bring easier solutions. I experience notification overload and sometimes messages feel too robotic. Review collected by and hosted on G2.com.

What I like most about Kommo is how intuitive and user-friendly the platform is. The interface makes it easy to manage conversations, leads, and sales pipelines in one place. I also appreciate the automation features, which save time and help keep follow-ups organized. It’s very practical for teams that want better visibility and control over their customer communication. Review collected by and hosted on G2.com.

Sometimes the initial setup can feel a bit overwhelming, especially when configuring automations and integrations. It may take some time to fully understand all the available features. Additionally, some advanced customization options could be more flexible, but overall the experience has been positive. Review collected by and hosted on G2.com.

I use Kommo to centralize all my WhatsApp interactions in one place. It helps me organize the sales funnel and ensures that no customer goes unanswered, making it easier to track each negotiation. I like the visual and intuitive interface of the sales funnel (pipeline), as it makes moving customer cards from one stage to another easy, making day-to-day management very smooth. The native integration with WhatsApp is impeccable and works seamlessly. Additionally, the transition to Kommo was positive, as the team quickly adapted to the visual interface, reducing the time spent on training and increasing agility in service. The initial setup process was surprisingly simple, with the funnel stages setup being very intuitive and the connection with WhatsApp done in a few minutes through the QR Code. The setup assistant guided the first steps well, allowing the tool to be operational for the team in less than a day. Review collected by and hosted on G2.com.

I believe that the reports and analytics section could be more in-depth. Although the basic data is there, I miss more customizable dashboards for more complex metrics. Additionally, when the volume of messages on WhatsApp is very high, the interface can occasionally be slow when loading the full history. Review collected by and hosted on G2.com.

I use Kommo to organize and optimize customer relationships. The platform greatly assists in processes and in tracking the sales funnel. With the platform, I avoid losing information, as everything is recorded and centralized, which helps to have control over the leads. I like the practicality and ease of the platform, everything is very intuitive and this makes my day more agile and productive. The initial setup was very practical. Review collected by and hosted on G2.com.

The part about customization. Some automations require several steps to configure; if it were more visual, it would help. Review collected by and hosted on G2.com.

Honestly, the best part is having all our WhatsApp, Insta, and message chats in one place. It keeps our pipeline clean and means we actually reply to leads fast without constantly switching apps. Review collected by and hosted on G2.com.

There’s a bit of a learning curve when you’re first setting up the automations and integrations. It takes some trial and error to get everything flowing exactly how you want it. Review collected by and hosted on G2.com.

What I like most is how smoothly it handles WhatsApp and Instagram messages in one place. Moving leads through the visual pipeline is super clear, and the automated chat flows save our team a lot of manual follow-up time. Review collected by and hosted on G2.com.

"The reporting and analytics features are a bit basic. It’s totally fine for daily messaging, but building custom reports or digging deeper into team metrics can be tricky Review collected by and hosted on G2.com.