Knock Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Knock's interface intuitive and easy to use, enhancing workflow design and notification implementation. (39 mentions)

Users love the intuitive notifications system of Knock, which simplifies sending and managing alerts across various platforms. (34 mentions)

Users appreciate the excellent customer support of Knock, highlighting fast response times and reliable assistance. (28 mentions)

Users appreciate the easy setup of Knock, enabling quick integration and seamless experience for all team members. (28 mentions)

Users highlight the easy integration of Knock, making it a developer-friendly choice with excellent support. (23 mentions)

Users find the missing features of Knock, including replay capabilities and problematic email templates, frustrating. (19 mentions)

Users find the insufficient features in Knock to be limiting, particularly with email templates and documentation clarity. (8 mentions)

Users find the lack of clarity in Knock's data model and environment system challenging and counterproductive. (8 mentions)

Users face notification issues with UI updates after commits, leading to confusion and delayed changes visibility. (8 mentions)

Users find the difficult setup of Knock frustrating, especially with configuration tied to the UI and environment management. (7 mentions)

5 Pros or Advantages of Knock

1. Ease of Use

Users find Knock's interface intuitive and easy to use, enhancing workflow design and notification implementation.

See 39 mentions

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Stefan C.

5.0/5

"Streamlined Multi-Channel Notifications with Knock"

What do you like about Knock?

I think the best feature of Knock is the observability. It allows us to drill down into the specifics of each notification for each user or channel. T

Taj E.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Notification Management with Impressive Features"

What do you like about Knock?

I like that Knock is easy to use, and I find the dashboard really user-friendly. It has tons of powerful features that I appreciate. Building notifica

2. Notifications

Users love the intuitive notifications system of Knock, which simplifies sending and managing alerts across various platforms.

See 34 mentions

See Related User Reviews

Stefan C.

5.0/5

"Streamlined Multi-Channel Notifications with Knock"

What do you like about Knock?

I think the best feature of Knock is the observability. It allows us to drill down into the specifics of each notification for each user or channel. T

Taj E.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Notification Management with Impressive Features"

What do you like about Knock?

I like that Knock is easy to use, and I find the dashboard really user-friendly. It has tons of powerful features that I appreciate. Building notifica

3. Customer Support

Users appreciate the excellent customer support of Knock, highlighting fast response times and reliable assistance.

See 28 mentions

See Related User Reviews

Josh H.

4.5/5

"Effective User Communication with Stellar Support"

What do you like about Knock?

I enjoy using Knock. It's a great tool. What I've liked the most is the customer service. The level of service they've provided has been incredible. I

Stefan C.

5.0/5

"Streamlined Multi-Channel Notifications with Knock"

What do you like about Knock?

I think the best feature of Knock is the observability. It allows us to drill down into the specifics of each notification for each user or channel. T

4. Easy Setup

Users appreciate the easy setup of Knock, enabling quick integration and seamless experience for all team members.

See 28 mentions

See Related User Reviews

Abdelrhman Samir M.

Small-Business (50 or fewer emp.)

5.0/5

"Streamlined Notification Management with Superb Support"

What do you like about Knock?

I find Knock invaluable for centralizing and streamlining all our product notifications across multiple applications and environments, eliminating slo

Chibuoyim O.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Scheduling and Seamless Integration"

What do you like about Knock?

I really like the scheduling feature; I like how it removes most of the complexities of running jobs on my backend and thinking about how to fully man

5. Integrations

Users highlight the easy integration of Knock, making it a developer-friendly choice with excellent support.

See 23 mentions

See Related User Reviews

Abdelrhman Samir M.

Small-Business (50 or fewer emp.)

5.0/5

"Streamlined Notification Management with Superb Support"

What do you like about Knock?

I find Knock invaluable for centralizing and streamlining all our product notifications across multiple applications and environments, eliminating slo

Chibuoyim O.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Scheduling and Seamless Integration"

What do you like about Knock?

I really like the scheduling feature; I like how it removes most of the complexities of running jobs on my backend and thinking about how to fully man

5 Cons or Disadvantages of Knock

1. Missing Features

Users find the missing features of Knock, including replay capabilities and problematic email templates, frustrating.

See 19 mentions

See Related User Reviews

Taj E.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Notification Management with Impressive Features"

What do you dislike about Knock?

The lack of product marketing tools and support.

Andy N.

4.5/5

"Effortless Notification Scheduling with Knock"

What do you dislike about Knock?

I think that I would like to be able to use codebase interface, maybe through the CLI. Handling a notification engine, we pretty much have to build th

2. Insufficient Features

Users find the insufficient features in Knock to be limiting, particularly with email templates and documentation clarity.

See 8 mentions

See Related User Reviews

Josh H.

4.5/5

"Effective User Communication with Stellar Support"

What do you dislike about Knock?

I think the way that you create the email using HTML, which I'm vaguely familiar with, hasn't always been the easiest. This is a small issues and pret

Mike S.

Small-Business (50 or fewer emp.)

4.5/5

"Developer-Friendly (and PM friendly), Easy Integration, and Outstanding Support"

What do you dislike about Knock?

Product Documentation could be improved, though I have used Claude and ChatGPT with pretty good success to get past those gaps; otherwise, ask their c

3. Lack of Clarity

Users find the lack of clarity in Knock's data model and environment system challenging and counterproductive.

See 8 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Knock - A Notification Platform for Engineers"

What do you dislike about Knock?

The only major downside to Knock is that the filtering and pagination in some of the observability views in the Knock dashboard can feel a bit limitin

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Knock makes email simple, with all the tools you need"

What do you dislike about Knock?

Getting better but still some of the concepts can be a bit fuzzy to me e.g. what's the difference between a workflow and layout and where if I want to

4. Notification Issues

Users face notification issues with UI updates after commits, leading to confusion and delayed changes visibility.

See 8 mentions

See Related User Reviews

Andy N.

4.5/5

"Effortless Notification Scheduling with Knock"

What do you dislike about Knock?

I think that I would like to be able to use codebase interface, maybe through the CLI. Handling a notification engine, we pretty much have to build th

Mohamed G.

Small-Business (50 or fewer emp.)

4.5/5

"Knock makes sending notifications on different platforms super easy"

What do you dislike about Knock?

Customizing the Knock react components requires a lot more work same with interacting with the notifications store.

5. Difficult Setup

Users find the difficult setup of Knock frustrating, especially with configuration tied to the UI and environment management.

See 7 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"A powerful, reliable solution for multi-channel notifications"

What do you dislike about Knock?

The platform is very powerful, but with that comes a bit of a learning curve. Setting up advanced workflows can take some trial and error, though once

Jason A.

5.0/5

"Simplifies Notifications with Quick Setup"

What do you dislike about Knock?

I dislike that my entire Knock configuration cannot reside in my codebase. If I want to switch Knock instances, I have to redo all the email templates

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James B.

Small-Business (50 or fewer emp.)

2/26/2024

"Knock makes it easy to integrate notifications into an existing application"

4/5

What do you like best about Knock?

There are out-of-the-box UI integrations that allow for getting notifications setup quickly. The dashboard is easy to use and update the text of notifications and emails, in addition to easily modifying workflow details such as batch time and workflow steps. Customer support channels—i've used email and slack—are reliable. They get back to me within a reasonable timeframe and introduce someone else into the conversation if they are not fully knowledgable of the issue/area of focus. Review collected by and hosted on G2.com.

What do you dislike about Knock?

The out-of-the-box UI has limited customization, which prevents certain use cases from being implementable. Their support team takes requests for product improvements though! Review collected by and hosted on G2.com.

What problems is Knock solving and how is that benefiting you?

Knock provides an out-of-the-box UI integration that allows for getting notifications setup quickly. We use this to show notifications to our app's users without writing too much custom code. It sped up our development time and the documentation made it simple enough to get started. The dashboard for setting up workflows and workflow steps benefits us by allowing for batching notifications and only sending notifications to users when the batch time is completed, helping us avoid spamming our users with notifications. Review collected by and hosted on G2.com.

Andy R.

Founder

Small-Business (50 or fewer emp.)

5/30/2024

"Solves a Huge Pain Point for Platform Developers"

5/5

What do you like best about Knock?

It works like a platform developer thinks. Simple things like adding users inline, adding variables to workflows, and controlling formatting all work like you would expect. Onboarding is easy and the API is super simple to get up and running with. Beats the heck out of managing various API's for email, SMS, etc. Well worth the cost. Review collected by and hosted on G2.com.

What do you dislike about Knock?

If you just need a basic email only solution without special formatting, variables, workflow, etc. it's probably not worth the premium. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/14/2024

"Great for handling user-specific complex workflows"

4.5/5

What do you like best about Knock?

It's super easy to use, and I'm able to run complex workflows without the need to write a ton of glue code. APIs that allow users to manage their own subscription/notification preferences is also very helpful to reducing the amount of code we have to manage. Review collected by and hosted on G2.com.

What do you dislike about Knock?

Some parts of the web dashboard is a little bit buggy. Also, since we don't use React, we can't take advantage of Knock's prebuilt in-app notification center, which is a bummer. Review collected by and hosted on G2.com.

Ricky P.

Small-Business (50 or fewer emp.)

2/26/2024

"Knock has been extremely useful for email campaign management"

5/5

What do you like best about Knock?

The API is very clear and simple to use, and the workflow creation process is smooth and customizable. Both creating and canceling email campaigns have been very reliable for us so far. Not having to manage notification schedules with code logic or cron jobs has saved us a lot of time! Review collected by and hosted on G2.com.

What do you dislike about Knock?

The only feature I would like to see is the ability to use or import dynamic templates already existing in Sendgrid. The email template components that come with the editor are not bad, but any more advanced customization requires inserting raw HTML and CSS blocks. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

11/11/2024

"Ease of use"

3.5/5

What do you like best about Knock?

Ease of use and integration with application and APIs such as send grid. Review collected by and hosted on G2.com.

What do you dislike about Knock?

Email templates sometimes hard to work with. Preview does not always match the actual experience Review collected by and hosted on G2.com.

Dániel S.

CTO

Small-Business (50 or fewer emp.)

2/27/2024

"Knock solved a complex problem for us and provided even more"

5/5

What do you like best about Knock?

Engineer friendly usage on all stages of implementation and integration. World class APIs to interact with it in our own way. Fast and helpful direct support. We could trust Knock so much that we built our transactional communications around their solution and we send many notifications to our users on a daily basis. Review collected by and hosted on G2.com.

What do you dislike about Knock?

Pricing was shocking first, but we could receive a startup offer with dynamic payments which solved the issue. And no matter how I calculate, implementing Knock is still much cheaper than building our own solution for this problem. Review collected by and hosted on G2.com.

Chris R.

Founding Engineer

Small-Business (50 or fewer emp.)

5/30/2024

"Decent Platform"

4/5

What do you like best about Knock?

Ability to easily send emails with a template and powerful features such as batching them. Review collected by and hosted on G2.com.

What do you dislike about Knock?

I had to wrap the notification preferences with an API and web-page which wasn't ideal. I was also sending badly formatted emails in outlook for a while which i wasn't aware of due to the email looking correct in the Knock dashboard. Review collected by and hosted on G2.com.

Verified User in Entertainment

Small-Business (50 or fewer emp.)

5/30/2024

"How did I live without Knock before"

5/5

What do you like best about Knock?

Knock is one of my favourite SaaS at this moment. The unparalleled combination of simplicity and customisation is just awesome. One API call and multichannel awesomeness come to life - in-app notification goes first, later - push and e-mail for boomers. The best part is that I don't have to code anything. Business users are in full control of workflows, we review and commit to prod. What a dream! Review collected by and hosted on G2.com.

What do you dislike about Knock?

Very difficult to find any downsides to be honest. It is just a fantastic, very well thought product. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

6/3/2024

"Great product with a great team"

5/5

What do you like best about Knock?

The speed of releasing new features (let alone bugs)!

I have requested several new features to the team which have all been released within a few days. Their support is great and very detailed. Review collected by and hosted on G2.com.

What do you dislike about Knock?

This isn't really their fault but they are in the US timezone so I usually have to wait a day (I am impatient) for a detailed response.

Sometimes iterating through workflows and testing them and saving to dev can be a bit of a pain. Review collected by and hosted on G2.com.

Felipe A.

Technology specialist

Small-Business (50 or fewer emp.)

5/31/2024

"Good platform for notifications structure"

5/5

What do you like best about Knock?

I like how I can make available flows to the entire team, so that everyone can contribute on the same notifications and workflows Review collected by and hosted on G2.com.

What do you dislike about Knock?

I would be good to have more examples of good practices about the notifications, as there may be different ways to achieve some results Review collected by and hosted on G2.com.