Knock Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Knock's interface intuitive and easy to use, enhancing workflow design and notification implementation. (39 mentions)

Users love the intuitive notifications system of Knock, which simplifies sending and managing alerts across various platforms. (34 mentions)

Users appreciate the excellent customer support of Knock, highlighting fast response times and reliable assistance. (28 mentions)

Users appreciate the easy setup of Knock, enabling quick integration and seamless experience for all team members. (28 mentions)

Users highlight the easy integration of Knock, making it a developer-friendly choice with excellent support. (23 mentions)

Users find the missing features of Knock, including replay capabilities and problematic email templates, frustrating. (19 mentions)

Users find the insufficient features in Knock to be limiting, particularly with email templates and documentation clarity. (8 mentions)

Users find the lack of clarity in Knock's data model and environment system challenging and counterproductive. (8 mentions)

Users face notification issues with UI updates after commits, leading to confusion and delayed changes visibility. (8 mentions)

Users find the difficult setup of Knock frustrating, especially with configuration tied to the UI and environment management. (7 mentions)

5 Pros or Advantages of Knock

1. Ease of Use

Users find Knock's interface intuitive and easy to use, enhancing workflow design and notification implementation.

See 39 mentions

See Related User Reviews

Stefan C.

5.0/5

"Streamlined Multi-Channel Notifications with Knock"

What do you like about Knock?

I think the best feature of Knock is the observability. It allows us to drill down into the specifics of each notification for each user or channel. T

Taj E.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Notification Management with Impressive Features"

What do you like about Knock?

I like that Knock is easy to use, and I find the dashboard really user-friendly. It has tons of powerful features that I appreciate. Building notifica

2. Notifications

Users love the intuitive notifications system of Knock, which simplifies sending and managing alerts across various platforms.

See 34 mentions

See Related User Reviews

Stefan C.

5.0/5

"Streamlined Multi-Channel Notifications with Knock"

What do you like about Knock?

I think the best feature of Knock is the observability. It allows us to drill down into the specifics of each notification for each user or channel. T

Taj E.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Notification Management with Impressive Features"

What do you like about Knock?

I like that Knock is easy to use, and I find the dashboard really user-friendly. It has tons of powerful features that I appreciate. Building notifica

3. Customer Support

Users appreciate the excellent customer support of Knock, highlighting fast response times and reliable assistance.

See 28 mentions

See Related User Reviews

Josh H.

4.5/5

"Effective User Communication with Stellar Support"

What do you like about Knock?

I enjoy using Knock. It's a great tool. What I've liked the most is the customer service. The level of service they've provided has been incredible. I

Stefan C.

5.0/5

"Streamlined Multi-Channel Notifications with Knock"

What do you like about Knock?

I think the best feature of Knock is the observability. It allows us to drill down into the specifics of each notification for each user or channel. T

4. Easy Setup

Users appreciate the easy setup of Knock, enabling quick integration and seamless experience for all team members.

See 28 mentions

See Related User Reviews

Abdelrhman Samir M.

Small-Business (50 or fewer emp.)

5.0/5

"Streamlined Notification Management with Superb Support"

What do you like about Knock?

I find Knock invaluable for centralizing and streamlining all our product notifications across multiple applications and environments, eliminating slo

Chibuoyim O.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Scheduling and Seamless Integration"

What do you like about Knock?

I really like the scheduling feature; I like how it removes most of the complexities of running jobs on my backend and thinking about how to fully man

5. Integrations

Users highlight the easy integration of Knock, making it a developer-friendly choice with excellent support.

See 23 mentions

See Related User Reviews

Abdelrhman Samir M.

Small-Business (50 or fewer emp.)

5.0/5

"Streamlined Notification Management with Superb Support"

What do you like about Knock?

I find Knock invaluable for centralizing and streamlining all our product notifications across multiple applications and environments, eliminating slo

Chibuoyim O.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Scheduling and Seamless Integration"

What do you like about Knock?

I really like the scheduling feature; I like how it removes most of the complexities of running jobs on my backend and thinking about how to fully man

5 Cons or Disadvantages of Knock

1. Missing Features

Users find the missing features of Knock, including replay capabilities and problematic email templates, frustrating.

See 19 mentions

See Related User Reviews

Taj E.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Notification Management with Impressive Features"

What do you dislike about Knock?

The lack of product marketing tools and support.

Andy N.

4.5/5

"Effortless Notification Scheduling with Knock"

What do you dislike about Knock?

I think that I would like to be able to use codebase interface, maybe through the CLI. Handling a notification engine, we pretty much have to build th

2. Insufficient Features

Users find the insufficient features in Knock to be limiting, particularly with email templates and documentation clarity.

See 8 mentions

See Related User Reviews

Josh H.

4.5/5

"Effective User Communication with Stellar Support"

What do you dislike about Knock?

I think the way that you create the email using HTML, which I'm vaguely familiar with, hasn't always been the easiest. This is a small issues and pret

Mike S.

Small-Business (50 or fewer emp.)

4.5/5

"Developer-Friendly (and PM friendly), Easy Integration, and Outstanding Support"

What do you dislike about Knock?

Product Documentation could be improved, though I have used Claude and ChatGPT with pretty good success to get past those gaps; otherwise, ask their c

3. Lack of Clarity

Users find the lack of clarity in Knock's data model and environment system challenging and counterproductive.

See 8 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Knock - A Notification Platform for Engineers"

What do you dislike about Knock?

The only major downside to Knock is that the filtering and pagination in some of the observability views in the Knock dashboard can feel a bit limitin

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Knock makes email simple, with all the tools you need"

What do you dislike about Knock?

Getting better but still some of the concepts can be a bit fuzzy to me e.g. what's the difference between a workflow and layout and where if I want to

4. Notification Issues

Users face notification issues with UI updates after commits, leading to confusion and delayed changes visibility.

See 8 mentions

See Related User Reviews

Andy N.

4.5/5

"Effortless Notification Scheduling with Knock"

What do you dislike about Knock?

I think that I would like to be able to use codebase interface, maybe through the CLI. Handling a notification engine, we pretty much have to build th

Mohamed G.

Small-Business (50 or fewer emp.)

4.5/5

"Knock makes sending notifications on different platforms super easy"

What do you dislike about Knock?

Customizing the Knock react components requires a lot more work same with interacting with the notifications store.

5. Difficult Setup

Users find the difficult setup of Knock frustrating, especially with configuration tied to the UI and environment management.

See 7 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"A powerful, reliable solution for multi-channel notifications"

What do you dislike about Knock?

The platform is very powerful, but with that comes a bit of a learning curve. Setting up advanced workflows can take some trial and error, though once

Jason A.

5.0/5

"Simplifies Notifications with Quick Setup"

What do you dislike about Knock?

I dislike that my entire Knock configuration cannot reside in my codebase. If I want to switch Knock instances, I have to redo all the email templates

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Florian B.

CTPO

Small-Business (50 or fewer emp.)

2/18/2025

"A really powerful tool"

5/5

What do you like best about Knock?

- Super complete

- We can easily plug multiple providers (sms, emails etc)

- Workflow designer is awesome (we can achieve tons of use cases)

- Docs is really good

- Slack support is super efficient

- Once integrated, is super easy to manage complex workflows Review collected by and hosted on G2.com.

What do you dislike about Knock?

Learning curve at the beginning, maybe a bit tricky to really understand all the features and how to achieve what you want Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

11/12/2024

"Quickest notification service integration ever"

5/5

What do you like best about Knock?

Typical notification services only provide for the backend. However, Knock gives you ready to integrate React components that eases implementation by a significant time. Bundled with this, managing the content of your notifications within Knock along with a git like commit strategy is a first for me. Promotion of changes to staging and production makes release process a breeze. Also, they had setup a slack channel for us and the support there was amazing. Review collected by and hosted on G2.com.

What do you dislike about Knock?

Apart from some bugs in the UI and certain quirks around changes made to messages reflecting in an environment, it is pretty good. Review collected by and hosted on G2.com.

Martin A.

CEO

Small-Business (50 or fewer emp.)

8/14/2024

"Excellent Developer Experience"

5/5

What do you like best about Knock?

What I like the most about Knock is that it has an excellent developer experience (DX). The DX is simple, straightforward, uncomplicated, yet effective. Many B2B companies forget just how important the DX is, especially since a good DX saves time and money. Customer support is also fantastic, since I was able to email them and get a response right away! Thank you, Knock! Fantastic company. Review collected by and hosted on G2.com.

What do you dislike about Knock?

Honestly can’t think of any at the moment. I did run into a technical issue during installation, but was able to figure it out quickly. Review collected by and hosted on G2.com.

Ryan P.

IT Technical Architect

Small-Business (50 or fewer emp.)

11/12/2024

"Great product that surprised me with the features it has"

4.5/5

What do you like best about Knock?

How easy it is to setup workflows and promote the changes to new environments Review collected by and hosted on G2.com.

What do you dislike about Knock?

The one thing I wish it had was the ability to replay messages in test environments. Sometimes when debugging in lower environments I'd like to replay an event without crafting it from the original message to test. Review collected by and hosted on G2.com.

Henry G.

Founding Engineer

Small-Business (50 or fewer emp.)

11/12/2024

"Knock enabled our notifications infrastructure in a matter of days"

4/5

What do you like best about Knock?

We use the Knock React Native sdk for our mobile app. The prebuilt hooks and headless components made designing our own frontend extremely easy.

* Knock's documentation is second to none

* Knock has been battle tested, and can be trusted from an infrastructure perspective

* The pre-built components make going from idea -> production extremely quick Review collected by and hosted on G2.com.

What do you dislike about Knock?

* The only knock (haha) that I have is that the preview editor doesn't handle HTML previews as well as others. This is a minor inconvenience, nothing major. Review collected by and hosted on G2.com.

Florian D.

Product

Small-Business (50 or fewer emp.)

6/3/2024

"Delivers on its promises and wins with a thought through experience and features"

4.5/5

What do you like best about Knock?

Their dashboard and UX are incredible. Compared to others it is simpler and easier to get started. Their test driver allows us to quickly test workflows just as if they were in production. Their support through a shared Slack community is fast and relaxed.

We managed to go live with Knock within a couple of weeks, even though their Flutter SDK still had some bugs in the beginning (but they were patched within days of reporting them). Review collected by and hosted on G2.com.

What do you dislike about Knock?

You can still notice that Knock is in an earlier stage of product development. Some features are still missing. In addition, their pricing continues to be a challenge for us, especially because they also charge for their in-house in-app (inbox) messages. Review collected by and hosted on G2.com.

What problems is Knock solving and how is that benefiting you?

We were looking for a tool that could combine push and in-app (inbox) notifications, allowing us to quickly launch an inbox UI in our app. Knock delivered that functionality and allowed us to launch our complex notification design for our social feed. It allows us to batch, combine and ditch certain notifications based on the user and their preferences. Review collected by and hosted on G2.com.

Wei G.

Cofounder & CTO

Small-Business (50 or fewer emp.)

8/15/2024

"Best notification service. We switched from Courier to Knock and very happy with the decision"

5/5

What do you like best about Knock?

The entire system is designed very elegantly with the right abstractions around notifications so it's great for engineers to work with, but also simple enough where non-technical team members can go in and edit liquid templates for workflows. We switched from Courier earlier this year–while Courier is maybe easier to send your first notification with, the product quality and flexibility of Knock is far better, plus their rate of product improvement and innovation blows Courier out of the water.

Best features are the workflows, especially Batch aggregations. This would take us quite a bit of time to build internally and Knock pays for itself just with this feature. It makes it easier to reduce notification noise for users, dramatically reducing workflow.

They also have a very intuitive system to commit to dev & then promote to production. Review collected by and hosted on G2.com.

What do you dislike about Knock?

You definitely need engineers to use Knock well and it's less geared towards non-technical users. But for top technical teams building great products, there is no better solution. Review collected by and hosted on G2.com.

What problems is Knock solving and how is that benefiting you?

We'd rather spend precious engineer time building proprietary features and product than notification infrastructure. We have very complex notification workflows with multiple types of users. Notifications are the key product loop that pull users back in. Knock has saved us tremendous amount of time with these workflows so we don't have to build and maintain our own notification infrastructure. The simple messaging template editor also allows non-technical users on our team to manage and update notification copy. Review collected by and hosted on G2.com.

Serhii O.

Tech Lead

Small-Business (50 or fewer emp.)

5/30/2024

"Fastest way to get notifications app and running"

5/5

What do you like best about Knock?

1. Ease of testing - detailed data about each notification helps troubleshooting

2. Ease of integration - just minutes to send out your first notifications

3. Ease of development - dev => prod flow is really thought through, every configuration change is done in git-like environment

4. Integration with Segment allows us to hook up any event we already have

5. Webhook destination is quite flexible to accommodate any tool

6. Flows have all the necessary features like batching, delays, etc

7. Most APIs don't require creating users beforehand to be able to send notifications

And a main thing here - super responsive team which can take user requests, help narrowing down the issues. Review collected by and hosted on G2.com.

What do you dislike about Knock?

1. Git-like environment is not "git", no reviews, etc.

2. Liquid syntax used in templates is limited when generating object payloads (for example if you want to exclude some props, etc)

3. Template editor has errors on valid syntax

4. Errors with templates are hard to debug yourself

5. Lack of native components for different frameworks (flutter, vue). Review collected by and hosted on G2.com.

What problems is Knock solving and how is that benefiting you?

We already had a notification system when we decided to integrate some 3rd party. After testing several competitors, Knock came out as top-notch. It solved the problem of implementing a flexible notification system ASAP. There are cheaper solutions but you either would be stuck on onboarding or find a missing piece somewhere down the road. We did spend a lot of time creating our own components, since vue / flutter are not having components or enough customization for us. Review collected by and hosted on G2.com.

Mariana O.

Founding ML and Backend Engineer

Small-Business (50 or fewer emp.)

5/30/2024

"Easy to use & great support"

4.5/5

What do you like best about Knock?

I really like how easy it is to set up and the fact that we can handle notifications separately from the backend. I believe it will eventually help us collaborate with non-engineering teams that might want to have input on notifications, although we’re not there yet. Also, there are advanced features like the Object-Subscription model and i18n support so it does not lack flexibility.

I also had a very positive experience with the AI support in the documentation and the customer support for more complex situations. Review collected by and hosted on G2.com.

What do you dislike about Knock?

There were still some situations where I had to "hack around" knock in order to make it work for my use case, but support has been helpful each step of the way. Review collected by and hosted on G2.com.

What problems is Knock solving and how is that benefiting you?

Knock simplifies the process of building notifications across multiple channels with varied flow logic. For me, this has saved a lot of time and effort, as we didn't have to develop complicated notification flows and infrastructure in our app. I also think in the future, it does not need to be me (the backend engineer) to deal with notification flow details, like how often, through which channels, the copy of the emails, etc. Review collected by and hosted on G2.com.

Verified User in Information Services

Small-Business (50 or fewer emp.)

11/14/2024

"Knock helped us integrate notifications in our SaaS application easily."

5/5

What do you like best about Knock?

The most important thing we liked about Knock is the easy integration in our front-end and the ability to use our branding. The channels system is also a huge feature that we use for notifications distribution. Review collected by and hosted on G2.com.

What do you dislike about Knock?

Honestly, we haven't faced any bottlenecks or limitations so far. Review collected by and hosted on G2.com.