Knock Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Knock's interface intuitive and easy to use, enhancing workflow design and notification implementation. (39 mentions)

Users love the intuitive notifications system of Knock, which simplifies sending and managing alerts across various platforms. (34 mentions)

Users appreciate the excellent customer support of Knock, highlighting fast response times and reliable assistance. (28 mentions)

Users appreciate the easy setup of Knock, enabling quick integration and seamless experience for all team members. (28 mentions)

Users highlight the easy integration of Knock, making it a developer-friendly choice with excellent support. (23 mentions)

Users find the missing features of Knock, including replay capabilities and problematic email templates, frustrating. (19 mentions)

Users find the insufficient features in Knock to be limiting, particularly with email templates and documentation clarity. (8 mentions)

Users find the lack of clarity in Knock's data model and environment system challenging and counterproductive. (8 mentions)

Users face notification issues with UI updates after commits, leading to confusion and delayed changes visibility. (8 mentions)

Users find the difficult setup of Knock frustrating, especially with configuration tied to the UI and environment management. (7 mentions)

5 Pros or Advantages of Knock

1. Ease of Use

Users find Knock's interface intuitive and easy to use, enhancing workflow design and notification implementation.

See 39 mentions

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Stefan C.

5.0/5

"Streamlined Multi-Channel Notifications with Knock"

What do you like about Knock?

I think the best feature of Knock is the observability. It allows us to drill down into the specifics of each notification for each user or channel. T

Taj E.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Notification Management with Impressive Features"

What do you like about Knock?

I like that Knock is easy to use, and I find the dashboard really user-friendly. It has tons of powerful features that I appreciate. Building notifica

2. Notifications

Users love the intuitive notifications system of Knock, which simplifies sending and managing alerts across various platforms.

See 34 mentions

See Related User Reviews

Stefan C.

5.0/5

"Streamlined Multi-Channel Notifications with Knock"

What do you like about Knock?

I think the best feature of Knock is the observability. It allows us to drill down into the specifics of each notification for each user or channel. T

Taj E.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Notification Management with Impressive Features"

What do you like about Knock?

I like that Knock is easy to use, and I find the dashboard really user-friendly. It has tons of powerful features that I appreciate. Building notifica

3. Customer Support

Users appreciate the excellent customer support of Knock, highlighting fast response times and reliable assistance.

See 28 mentions

See Related User Reviews

Josh H.

4.5/5

"Effective User Communication with Stellar Support"

What do you like about Knock?

I enjoy using Knock. It's a great tool. What I've liked the most is the customer service. The level of service they've provided has been incredible. I

Stefan C.

5.0/5

"Streamlined Multi-Channel Notifications with Knock"

What do you like about Knock?

I think the best feature of Knock is the observability. It allows us to drill down into the specifics of each notification for each user or channel. T

4. Easy Setup

Users appreciate the easy setup of Knock, enabling quick integration and seamless experience for all team members.

See 28 mentions

See Related User Reviews

Abdelrhman Samir M.

Small-Business (50 or fewer emp.)

5.0/5

"Streamlined Notification Management with Superb Support"

What do you like about Knock?

I find Knock invaluable for centralizing and streamlining all our product notifications across multiple applications and environments, eliminating slo

Chibuoyim O.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Scheduling and Seamless Integration"

What do you like about Knock?

I really like the scheduling feature; I like how it removes most of the complexities of running jobs on my backend and thinking about how to fully man

5. Integrations

Users highlight the easy integration of Knock, making it a developer-friendly choice with excellent support.

See 23 mentions

See Related User Reviews

Abdelrhman Samir M.

Small-Business (50 or fewer emp.)

5.0/5

"Streamlined Notification Management with Superb Support"

What do you like about Knock?

I find Knock invaluable for centralizing and streamlining all our product notifications across multiple applications and environments, eliminating slo

Chibuoyim O.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Scheduling and Seamless Integration"

What do you like about Knock?

I really like the scheduling feature; I like how it removes most of the complexities of running jobs on my backend and thinking about how to fully man

5 Cons or Disadvantages of Knock

1. Missing Features

Users find the missing features of Knock, including replay capabilities and problematic email templates, frustrating.

See 19 mentions

See Related User Reviews

Taj E.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Notification Management with Impressive Features"

What do you dislike about Knock?

The lack of product marketing tools and support.

Andy N.

4.5/5

"Effortless Notification Scheduling with Knock"

What do you dislike about Knock?

I think that I would like to be able to use codebase interface, maybe through the CLI. Handling a notification engine, we pretty much have to build th

2. Insufficient Features

Users find the insufficient features in Knock to be limiting, particularly with email templates and documentation clarity.

See 8 mentions

See Related User Reviews

Josh H.

4.5/5

"Effective User Communication with Stellar Support"

What do you dislike about Knock?

I think the way that you create the email using HTML, which I'm vaguely familiar with, hasn't always been the easiest. This is a small issues and pret

Mike S.

Small-Business (50 or fewer emp.)

4.5/5

"Developer-Friendly (and PM friendly), Easy Integration, and Outstanding Support"

What do you dislike about Knock?

Product Documentation could be improved, though I have used Claude and ChatGPT with pretty good success to get past those gaps; otherwise, ask their c

3. Lack of Clarity

Users find the lack of clarity in Knock's data model and environment system challenging and counterproductive.

See 8 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Knock - A Notification Platform for Engineers"

What do you dislike about Knock?

The only major downside to Knock is that the filtering and pagination in some of the observability views in the Knock dashboard can feel a bit limitin

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Knock makes email simple, with all the tools you need"

What do you dislike about Knock?

Getting better but still some of the concepts can be a bit fuzzy to me e.g. what's the difference between a workflow and layout and where if I want to

4. Notification Issues

Users face notification issues with UI updates after commits, leading to confusion and delayed changes visibility.

See 8 mentions

See Related User Reviews

Andy N.

4.5/5

"Effortless Notification Scheduling with Knock"

What do you dislike about Knock?

I think that I would like to be able to use codebase interface, maybe through the CLI. Handling a notification engine, we pretty much have to build th

Mohamed G.

Small-Business (50 or fewer emp.)

4.5/5

"Knock makes sending notifications on different platforms super easy"

What do you dislike about Knock?

Customizing the Knock react components requires a lot more work same with interacting with the notifications store.

5. Difficult Setup

Users find the difficult setup of Knock frustrating, especially with configuration tied to the UI and environment management.

See 7 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"A powerful, reliable solution for multi-channel notifications"

What do you dislike about Knock?

The platform is very powerful, but with that comes a bit of a learning curve. Setting up advanced workflows can take some trial and error, though once

Jason A.

5.0/5

"Simplifies Notifications with Quick Setup"

What do you dislike about Knock?

I dislike that my entire Knock configuration cannot reside in my codebase. If I want to switch Knock instances, I have to redo all the email templates

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Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

2/26/2024

"Easiest way to manage multiple notification channels for our app!"

4.5/5

What do you like best about Knock?

- Incredibly easy to setup and implement

- Live content changes for notifications makes it super flexible on our end. No need to update our redeploy any of our backend services

- Workflow rules make it really easy to manage and maintain triggers for all of our notifications (especially to avoid spamming our users)

- Notification history is really nice for debugging and understand who received what

- Great customer support through the Slack channel Review collected by and hosted on G2.com.

What do you dislike about Knock?

- Sometimes a bit tricky to get setup with certain data parameters (e.g. daily notifications)

- Rate limits for scheduling / sending notifications is sometimes a pain Review collected by and hosted on G2.com.

Gal S.

Mid-Market (51-1000 emp.)

11/15/2023

"Great product with great potential ahead"

4.5/5

What do you like best about Knock?

I was impressed by the great job the team at Knock did after comparing it to some other competitors. For a young startup, they built a precise product and provided features that even more mature companies don't provide yet. For example, having the ability to manage templates on your CI represents a modern approach to a common challenge.

Knock's data model is flexible which allowed us to create an abstraction of our liking.

The Slack support channel is very useful and the team is very responsive. Review collected by and hosted on G2.com.

What do you dislike about Knock?

The typescript SDK can have better types, it made us work a bit to handle some optional fields.

More security-aware features like handling specific tokens as secrets. Review collected by and hosted on G2.com.

Verified User in Human Resources

Small-Business (50 or fewer emp.)

5/30/2024

"Knock gives you notification superpowers"

4.5/5

What do you like best about Knock?

Knock has multi channel support for send in-app, email or slack notifications with smart batching with a simple API. It's developer first approach provides a seperate development and production environment that makes it easy to test and configure messages which aligns we with best practices. Review collected by and hosted on G2.com.

What do you dislike about Knock?

The designer provides a nice way create templates for email, but has limited flexibility on format requiring you to switch to code mode to make further edits. Review collected by and hosted on G2.com.

Chase A.

Senior Software Engineer

Small-Business (50 or fewer emp.)

6/3/2024

"Implemented in app notifications in record time"

5/5

What do you like best about Knock?

Easy to use workflow generation. Knock also handles real-time updates. Review collected by and hosted on G2.com.

What do you dislike about Knock?

The deployment pipeline within knock is a bit vague. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain

Small-Business (50 or fewer emp.)

5/30/2024

"Offload your notifications to the experts!"

5/5

What do you like best about Knock?

What I like most about Knock is their support on their Slack channel. They are quick to answer and the community is very helpful. It's really easy to get started as well. Review collected by and hosted on G2.com.

What do you dislike about Knock?

Down side is you have more time to work on other things except your notifications! Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

2/26/2024

"Don't look anywhere else for notifications – Knock is the best"

5/5

What do you like best about Knock?

Using Knock for omni/multi-channel communications has been a game-changer. Their API and SDKs are top-notch. Integrations with Expo and Resend are standouts. Love the git-like workflow for easy staging. Knock is reliable, user-friendly, and developer-centric.

We vetted competitors, including Novu and others. Very happy with our decision to go with Knock. I am quite sure that Knock is currently the best product offering in this category. Efficient, effective, excellent. Review collected by and hosted on G2.com.

What do you dislike about Knock?

Pricing leaves a lot to be desired. Probably unattainable for many small startups, or developers/organisations in low income countries. Review collected by and hosted on G2.com.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

5/30/2024

"Knock has made it easy to integrate many features we had planned on building into our notifications."

4/5

What do you like best about Knock?

- Easy to build and quality email templates

- Easy integration

- Support for all of our existing integrations Review collected by and hosted on G2.com.

What do you dislike about Knock?

The version control system does not perfectly align without our code VC Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

5/30/2024

"I used Knock to easily create emails for users."

4/5

What do you like best about Knock?

How easy it is to use because the formatting of the website is great -- good UI/UX. Review collected by and hosted on G2.com.

What do you dislike about Knock?

Took a while to understand the potential flows of emails. Review collected by and hosted on G2.com.

George G.

Software Engineer

Legal Services

Small-Business (50 or fewer emp.)

8/2/2023

"Absolutely seamless notifications"

4.5/5

What do you like best about Knock?

We love Knock! It has been an absolute game changer for us, with all the technical requirements for editing our notifications completely removed. We've come to a very happy situation where the product team write all the notifications, and the engineering team simply make sure that we are triggering them with the correct information in the API call. We are no longer badgered for copy updates, and it's not our fault when the copy is wrong! In a tiny team it's so important to us to be able to delegate as much non-technical stuff to non-technical people as possible, and having easy to use tools like Knock makes this so much easier to do! Review collected by and hosted on G2.com.

What do you dislike about Knock?

The only thing that we think knock lacks is a bit more detail in its commit system. When our product team edit the workflows, we would love to see a diff to allow us to understand what they have done and push to prod with confidence. Naming the feature after a git feature suggests a git-like workflow, and it feels a bit lacking that it's not there. Review collected by and hosted on G2.com.

What problems is Knock solving and how is that benefiting you?

We didn't have to build a notification system, which was a massive plus for us. We can simply define the workflows in the WYSIWYG editor, call the APIs, and be safe on the knowledge that our users will be notified without us having to mess about with MJML or websockets! Farming edits out to the product team allows the dev team to get on with much more impactful stuff rather than constantly tweaking email copy. Review collected by and hosted on G2.com.

Christopher G.

Software Engineer

Small-Business (50 or fewer emp.)

8/2/2023

"Great software with Seamless integrations and next level support"

5/5

What do you like best about Knock?

Knock has been a fantastic out of the box solution. They have multiple languages that they integrate with easily. Their dashboard is clean and to the point with workflows to easily set up triggers for notifications. From a developer side their documentation has made adding notifications a breeze. They have taken a very complex concept and made it very dev and user friendly. On top of that their support has been outstanding, fast and clear responses we truly appreciate it. Review collected by and hosted on G2.com.

What do you dislike about Knock?

Not really anything off of the top of my head that I could say bad about Knock. They really do hit all points of a great product. From solutions to service to their customers. Review collected by and hosted on G2.com.

What problems is Knock solving and how is that benefiting you?

Notifications as a whole is a very complex ideal. There are so many gotchas when it comes to even attempting to develop this on your own. Knock is solving this complexity and providing a user-friendly interface and dashboard also plug and play SDKs. This solution eliminates months even years of trial and error and headaches even attempting to create your own notifications system. Their plug and play system matched with great support got us up and running within a matter of days. Review collected by and hosted on G2.com.