Knock Features
Administration (10)
Template Creation
Based on 78 Knock reviews. Process for administrator to create personalized email templates from scratch or incorporate and leverage existing templates.
Preset Template Availability
Based on 66 Knock reviews. Quantity and quality of preset email templates for administrators to construct their own emails.
Custom Unsubscribe
As reported in 53 Knock reviews. Able to customize the unsubscribe templates, handler, and tracking.
Email Segmentation
As reported in 54 Knock reviews. Able to segment transactional emails based on their purpose.
Detailed Server Logs
Detailed logs for tracking and debugging mail server activity. This feature was mentioned in 73 Knock reviews.
Notifications
Alerts administrator whenever a pre-set event occurs. This feature was mentioned in 75 Knock reviews.
Scheduling
As reported in 36 Knock reviews. Ability to schedule push notifications at a specific date and time, or set an expiration for time-bound messages
Triggered Notifications
Provides the ability to automate notifications based on user behavior This feature was mentioned in 43 Knock reviews.
Segmentation
As reported in 21 Knock reviews. Ability to segment audiences based on device type, location, demographics, customer behavior, etc.
Integrations
Based on 36 Knock reviews. Ability to integrate with other software that stores customer data to generate reminders (i.e. CRM software)
Integrations (4)
Webhooks
Integrates webhooks into emails to signal email status (i.e. sent, bounced, opened, etc.) 64 reviewers of Knock have provided feedback on this feature.
Event Tracking API
As reported in 59 Knock reviews. API used to track the status of emails.
Mail Send API
API used to send emails (e.g. Web API, SMTP API) 68 reviewers of Knock have provided feedback on this feature.
Spam Filter Testing
Based on 43 Knock reviews. Testing to ensure emails do not go to recipient's spam folder.
Platform (8)
Custom Tracking Domain
Based on 44 Knock reviews. Ability to define a custom domain from which emails are sent.
Multiple Domains
Able to send emails from multiple domains. 43 reviewers of Knock have provided feedback on this feature.
Dedicated IP
Ability to use a dedicated IP for deliverability. 41 reviewers of Knock have provided feedback on this feature.
Documentation
Availability and quality of documentation for API, code library, implementation, and set up. This feature was mentioned in 73 Knock reviews.
Sender Reputation Management
As reported in 41 Knock reviews. Ability for the platform to manage individual domain reputations. That way, senders with good sending practices are not penalized based on the sending practices of others.
Tracking & Reporting
Based on 60 Knock reviews. Tracks emails sent and delivery rates and compiles them into standard reports.
Enterprise Scalability
Provides features and infrastructure to allow scaling for large organizations. This feature was mentioned in 54 Knock reviews.
Performance and Reliability
Emails are consistently received and software performs reliably. This feature was mentioned in 71 Knock reviews.
Campaigns (5)
Customize
Allow users to customize their messages. This feature was mentioned in 57 Knock reviews.
Scheduling
Based on 52 Knock reviews. Schedule push notifications to be delivered at a specific date and time, or set an expiration for time-bound messages
Retarget
As reported in 35 Knock reviews. Retarget your messages based on previous user engagement.
Segmentation
As reported in 37 Knock reviews. Segment audience based on device type, location, demographics, customer behavior, etc.
Triggered Notifications
Automate notifications based on user behavior This feature was mentioned in 58 Knock reviews.
Analytics (2)
Campaign Performance
Based on 33 Knock reviews. Track and report on performance metrics and conversions
Audience Insights
Based on 37 Knock reviews. Report on audience demographics and engagement
Optimization (4)
A/B Testing
Based on 32 Knock reviews. Test variations of a push notification on a portion of users and track conversions
Personalization
As reported in 52 Knock reviews. Personalize messages with contextual data such as customer names or product recommendations
Rich Notifications
Enhance messages with images, emojis, animated gifs, or videos 45 reviewers of Knock have provided feedback on this feature.
Integrations
Integrate with third-party marketing or e-commerce software This feature was mentioned in 51 Knock reviews.
Functionality (3)
Ease Of Integration
Empowers developers to intuitively integrate cloud communications functionality for their applications.
API Call Speed
Grants high speed API calls for fast communications.
Communication Varieties
Enables a wide variety of communication types such as SMS, voice, video, etc.
Support (3)
Documentation
Provides clear, effective documentation for API integrations.
Community Support
Provides public user forums for support questions and help.
Professional Support
Connects users with professional support teams to troubleshoot and finetune integrations.
Messaging Channels (2)
SMS Messaging
Ability to send reminders via SMS messaging to a mobile device 28 reviewers of Knock have provided feedback on this feature.
Email
Ability to send proactive notifications via email 45 reviewers of Knock have provided feedback on this feature.
Consolidation - Notification Infrastructure (3)
Automation
As reported in 75 Knock reviews. Includes pre-built workflow and automation capabilities
API Integration
As reported in 76 Knock reviews. Offers multichannel and multi product API integration
Template
Features template Engine/ template repository 75 reviewers of Knock have provided feedback on this feature.
Customization - Notification Infrastructure (3)
User Preference
Allows users to set their own notification preferences 77 reviewers of Knock have provided feedback on this feature.
Analytics
Measures notification performance with analytics and actionable insights 74 reviewers of Knock have provided feedback on this feature.
Drag and Drop
Users can use drag and drop filters to make adjustments as needed 74 reviewers of Knock have provided feedback on this feature.
Agentic AI - Push Notification (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Technology Glossary Features
View definitions of the features and discover new technology terms.
What is dedicated IP and how does it help organizations? Our G2 guide can help you understand dedicated IP and the benefits it offers.
What are webhooks and why are they useful? Our G2 guide can help you understand webhooks and their use cases.
Email segmentation is the process of segregating a contact database to create email segments with shared and similar characteristics. Learn more about email segmentation, best practices, and how email marketers can perform email segmentation.





