# KeyMetric Call Tracking Reviews **Vendor:** KeyMetric Analytics **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.8/5.0 **Total Reviews:** 15 ## About KeyMetric Call Tracking Uncover Which Ads & Keywords Make Your Phone Ring Call Tracking + Conversation AI For Businesses, Marketers & Agencies. In today's economic climate, every dollar counts. That's why we've made it our mission to provide powerful call tracking and intelligence without the hefty price tag. No hidden fees, no unnecessary upsells - just straightforward, reliable call analytics that empowers you to maximize your advertising and sales, boost calls and leads, and grow your business. ## KeyMetric Call Tracking Reviews ### 1. We are really happy with the KeyMetric team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about KeyMetric Call Tracking?** It is just so easy to use. Other tools we tried were so complicated and had so many features we could never figure out. With KeyMetric, we get most if not all of the same features but it is so easy to find everything and figure out how to use things. And when we have questions the support team is amazing. **What do you dislike about KeyMetric Call Tracking?** They don't have all the features of other tools, but that is not a bad thing as it helps make the tool easier to use. **What problems is KeyMetric Call Tracking solving and how is that benefiting you?** We use KeyMetric to track our digital marketing and as part of our referral program to track the performance of our affiliates and referral partners. We get all the information we need broken down into clear reporting and we can provide each affiliate with their own login to view their data. This really helps us to improve our keyword bidding, adjust our campaigns to focus on which ones generate the most inbound leads, and to monitor the performance of our affiliates. ### 2. Very Reliable Service - Amazing Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2023 **What do you like best about KeyMetric Call Tracking?** It just works. No outages. No issues with calls. Excellent reporting. Great features. So easy to add and manage numbers for various stores and locations. **What do you dislike about KeyMetric Call Tracking?** They don't have all the features of some other competitors, but they are things we can easily live without. **What problems is KeyMetric Call Tracking solving and how is that benefiting you?** We trackin all inbound calls to our locations and to client locations to prove which marketing is generating the best, and most direct-response leads. ### 3. Valuable intelligence and excellent features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2021 **What do you like best about KeyMetric Call Tracking?** The Keymetric dashboard and reports are super easy to use. In addition to the call analytics, we also track all our website engagements and the real-time data is invaluable to helping us maintain timely communications with our customers. They also have the best support team we have ever worked with. **What do you dislike about KeyMetric Call Tracking?** I wish they would simplify their enterprise API integration a little. Their engineering team was amazing helping us tie into our reporting system though. **What problems is KeyMetric Call Tracking solving and how is that benefiting you?** We primarily use Keymetric to track inbound phone calls, record calls, and use the transcribed calls to maintain a record. We also use them for fund raising and HR. ### 4. KeyMetric notifications keep me updated on what's going on on my website **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2021 **What do you like best about KeyMetric Call Tracking?** I don't have time to sit on analytics all day, so KeyMetric's dashboard and alerts are critical to keeping me productive. **What do you dislike about KeyMetric Call Tracking?** I want to get my alerts/notifications as webhooks. KeyMetric says this is coming soon, though. **What problems is KeyMetric Call Tracking solving and how is that benefiting you?** I need to know when our traffic and engagements spike so we can scale appropriately. KeyMetric keeps me updated when there are noteworthy changes to my analytics. ### 5. KeyMetric Call Tracking is a huge time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar S. | Website Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2021 **What do you like best about KeyMetric Call Tracking?** KeyMetric makes it easy to see where all my traffic and calls are coming from at a glance. International features are a huge plus. **What do you dislike about KeyMetric Call Tracking?** International phone numbers are very expensive, like most call tracking companies. But I found their international number-less tracking was a great alternative. **What problems is KeyMetric Call Tracking solving and how is that benefiting you?** We are trying to identify the source and origin of our traffic and calls, and KeyMetric's free product allows us to do that without spending a lot of money. As a startup, we need to watch every dollar we spend. KeyMetric allows us to put more of our budget into marketing and less of our budget into tools and monthly expenses. ### 6. I would definitely recommend Keymetric to other businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about KeyMetric Call Tracking?** I have received excellent and attentive customer service. Our contacts Toni and Jerry have gone above and beyond to answer questions and requests. **What do you dislike about KeyMetric Call Tracking?** I would like to see a better reporting interface for larger enterprise clients that also includes call recordings. Some of our clients have upwards of 900 locations and multiple channels to track from, currently, we do not have an easy client-facing way to view this data by store location, as well as then connecting this reporting to the call recording files for QA purposes. The client also wants to have some of their team members log in and review call recordings for the same reason, so this would help with that issue. **What problems is KeyMetric Call Tracking solving and how is that benefiting you?** Better call reporting data across digital advertising and location-based services. Call reporting for QA purposes on behalf of clients and working to train them on how to use the platform as well. ### 7. Keymetric call tracking provides valuable information for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2020 **What do you like best about KeyMetric Call Tracking?** The vacation rental industry requires advertising across a LOT of different sites. Being able to track where our calls and bookings are coming from is critical for directing our advertising budget. Keymetric makes it SO easy to add phone numbers and track our different advertising venues. **What do you dislike about KeyMetric Call Tracking?** Phone support would be nice - but I love that they keep their prices affordable - and their email support does a great job anyway. **Recommendations to others considering KeyMetric Call Tracking:** Give Keymetric a try - their entry level package is very affordable and lets you easily setup call tracking. I was using a different company and paying 3x as much. I tried Keymetric and loved it - and saved a lot of money in the process. Setup was easy. Support was very quick and friendly. **What problems is KeyMetric Call Tracking solving and how is that benefiting you?** We are discovering which websites and magazines are generating calls and bookings - without this service, we were only really able to track about 20% of our leads (those that filled out forms or emails) or had to harass callers to find out how they found us. Now we can identify 100% of our customer contacts (phone, email and forms) and what vacation listing sites are driving those customers. ### 8. Excellent Call & Text Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2021 **What do you like best about KeyMetric Call Tracking?** We needed an Enterprise software solution that could manage our multiple locations both nationally as well as globally. The Keymetric software was our answer. We needed the analytics and intelligence that would help us know where to invest our marketing dollars both here and abroad, which saved us money and made us money all at the same time. I was shocked how easy it was to implement the site tag and the amount of information we receive from the tracking code is invaluable to optimizing our campaigns ROAS. In addition to a great product, the Keymetric support team is some of the best I have ever encountered; their expertise and knowledge have proved to be invaluable with our AI-enabled analytics. **What do you dislike about KeyMetric Call Tracking?** Sometimes they don’t have numbers I need in other countries, and I need to wait a day or two, but that seems to be the norm with everyone. **What problems is KeyMetric Call Tracking solving and how is that benefiting you?** Tracking customer service and support phone calls to improve quality assurance and online help/ support systems. ### 9. Numberless Call Tracking is the BEST!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about KeyMetric Call Tracking?** Keymetric is the only call tracking software we found that can track the phone calls from our marketing campaigns using our OWN phone numbers!! Telephony costs have always been a concern when researching a call tracking company because we have lengthy phone calls that use a lot of minutes. Other call tracking companies' pricing is based on numbers and minutes. With Keymetric numberless call tracking, we could use our own phone numbers and minutes, which made the service affordable for us. Finally... a solution that works and is cost-effective! **What do you dislike about KeyMetric Call Tracking?** The reporting on the old platform was a bit hard to navigate, but the new platform is excellent and easy to use. **What problems is KeyMetric Call Tracking solving and how is that benefiting you?** We needed to know where our calls were coming from for our production and marketing efforts. I used KeyMetric at my other job and brought it to my new job. ### 10. Swift and helpful responses always! **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha F. | Server, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2021 **What do you like best about KeyMetric Call Tracking?** They are incredibly kind and always work hard to find us the best solution. Most of my communication has been with Jerry and Toni, both of whom are always willng to hop on a call to answer questions right away. **What do you dislike about KeyMetric Call Tracking?** Some of the reporting itself is a little hard to navigate but can be worked around with proper training on the platform. **What problems is KeyMetric Call Tracking solving and how is that benefiting you?** Proper call reporting that allows us to make more educated and thoughtful optimizations. ### 11. Anne Goforth - Levelwing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about KeyMetric Call Tracking?** Working with Jerry & Toni has been great! They're personable as well as very responsive and helpful. For the service itself, it's nice that there is more opportunity and flexibility, compared to other companies. Also, the new numberless tracking shows that KeyMetric listens to their partners/clients, understands their needs, and adapts accordingly. **What do you dislike about KeyMetric Call Tracking?** Since working with KeyMetric, there hasn't been any dislikes/frustrations from me. **What problems is KeyMetric Call Tracking solving and how is that benefiting you?** User journey and experience, as well as expanding tracking/reporting capabilites for certain KPIs to make more efficient and impactful campaign optimizations. ### 12. Great Value for Features **Rating:** 5.0/5.0 stars **Reviewed by:** Cooper L. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about KeyMetric Call Tracking?** Transparent pricing, no contracts (others are terrible about this), good integration features, and the new dashboard is excellent. **What do you dislike about KeyMetric Call Tracking?** No real complaints so far. Local numbers of a particular prefix are hard to get in some areas, but that isn't a challenge unique to KeyMetric. I have used this platform in the past, and it had only gotten better recently. **What problems is KeyMetric Call Tracking solving and how is that benefiting you?** Online and Offline media spend attribution. ### 13. Very positive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about KeyMetric Call Tracking?** Provides very useful and insightful data in an area otherwise untapped from a data collection standpoint **What do you dislike about KeyMetric Call Tracking?** Lack of stock integrations with reporting platforms for easy data aggregation **What problems is KeyMetric Call Tracking solving and how is that benefiting you?** In-depth, offline call tracking married with online marketing and website data ### 14. Great Call Tracking Tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2020 **What do you like best about KeyMetric Call Tracking?** Clean reporting. After hours call routing. Keyword data. Detailed call geo-targeting. Amazing customer support. Great pricing. **What do you dislike about KeyMetric Call Tracking?** Can't always get the referring domain for a call if untracked. **Recommendations to others considering KeyMetric Call Tracking:** This tool is very good. We also tried their API for Enterprise tracking and it worked well, but we eventually transferred all our numbers to KeyMetric. If you want to tool that is easy to use and will give you the information you need then this is it. **What problems is KeyMetric Call Tracking solving and how is that benefiting you?** Goal = get more leads & calls from Google & Microsoft paid search campaigns while knowing when & where is best to target our ads. We get all the data we need to make those decisions and have seen substantial improvement in campaign performance. ### 15. Great tool to see where calls are coming from **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2020 **What do you like best about KeyMetric Call Tracking?** accuracy of ppc keyword data & match type. Getting referring domain information. scalability. **What do you dislike about KeyMetric Call Tracking?** Old UI is somewhat data. New UI is excellent. **What problems is KeyMetric Call Tracking solving and how is that benefiting you?** identifying what keywords and media are delivering phone calls. We've been able to improve call conversion success rates substantially without having to spend more on advertising. ## KeyMetric Call Tracking Discussions - [How does call tracking work?](https://www.g2.com/discussions/keymetric-call-tracking-how-does-call-tracking-work) - 1 comment - [What is call tracking software?](https://www.g2.com/discussions/what-is-call-tracking-software) - 1 comment - [View KeyMetric Call Tracking pricing details and edition comparison](https://www.g2.com/products/keymetric-call-tracking/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+10%3A30%3A22+-0500&secure%5Bsession_id%5D=3c582196-3831-438f-acad-723cf7c6aded&secure%5Btoken%5D=0289146cc72c1a97c2b74a20de9eb8f44d268ef286c50eabdce5a9d6819f7ae8&format=llm_user) ## KeyMetric Call Tracking Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution **Generative AI** - AI Text Summarization **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Call Routing** - IVR - Call Scheduling - Geo-Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance ## Top KeyMetric Call Tracking Alternatives - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,626 reviews) - [Invoca](https://www.g2.com/products/invoca/reviews) - 4.5/5.0 (926 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (724 reviews)