--- title: Motive Reviews meta_title: 'Motive Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3193 reviews by the users' company size, role or industry to find out how Motive works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 3193 scale: '5' date_modified: '2026-07-29' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Motive Reviews **Vendor:** Motive **Category:** [Fleet Management Software](https://www.g2.com/categories/fleet-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 3,193 ## About Motive Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. As the AI-powered Integrated Operations Platform for the physical economy, Motive helps safety, operations, and finance teams manage drivers, vehicles, equipment, and fleet-related spend in a single system. Combined with accurate AI, the platform gives organizations complete visibility and control while reducing manual work through automation. Motive serves nearly 100,000 customers — from Fortune 500 enterprises to small businesses — across industries including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. ## Motive Pros & Cons **What users like:** - Users find Motive incredibly **easy to use** , enhancing efficiency in fleet management and driver performance tracking. (1160 reviews) - Users appreciate the **top-tier customer support** of Motive, consistently resolving issues quickly and effectively. (511 reviews) - Users value the **real-time tracking** features of Motive, enhancing fleet management and operational efficiency significantly. (447 reviews) - Users value the **real-time location tracking** of Motive, enhancing coordination and efficiency in daily operations. (408 reviews) - Users highlight the **enhanced safety features** of Motive, appreciating the effective driving logs and AI cameras. (408 reviews) - Users appreciate the **user-friendly interface** and comprehensive features of Motive, enhancing fleet management and performance tracking. (343 reviews) - Driver Monitoring (336 reviews) - Monitoring (256 reviews) - Helpful (253 reviews) - Installation Ease (220 reviews) **What users dislike:** - Users experience **technical issues** with device pairing and incorrect status updates, impacting usability and driver frustration. (281 reviews) - Users are frustrated with the **poor customer support** , wasting time on repetitive troubleshooting steps already completed. (236 reviews) - Users express frustration over **missing features** like roadside assistance and limited service management options. (194 reviews) - Users experience **inaccuracy** in alerts and data, leading to confusion and frustration with driving behavior tracking. (156 reviews) - Users often face **slow performance** , with delays in video processing and lagging features impacting their experience on Motive. (141 reviews) - Users experience **connectivity issues** with Motive, facing lags and disconnections that complicate communication and usability. (132 reviews) - Driver Issues (120 reviews) - Inaccurate Tracking (115 reviews) - Data Inaccuracy (100 reviews) - Update Issues (98 reviews) ## Motive Reviews ### 1. Ease of Use and Comprehensive Asset Management **Rating:** 5.0/5.0 stars **Reviewed by:** Julio Z. | geolocation analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Motive?** I like the ease with which the platform is managed on PC and mobile devices. I also appreciate the handling of reports and the creation of geofences, which makes it much easier to find a box and know the location, as well as that of a truck or even an operator. Additionally, I found that the initial setup was super easy and very accessible both for me and my coworkers, even for new staff who had never used a tracking platform before. **What do you dislike about Motive?** I believe that the day counter in the boxes that are stopped or parked in each geofence could improve to show the information when clicking on each one. **What problems is Motive solving and how is that benefiting you?** Motive helps me track assets, trucks, and operators, controlling hours and driving methods. I use gateways, cameras, and electronic logs, which makes control easier. The platform is easy to use and allows me to search for the locations of boxes and trucks easily. **Official Response from Gary Smith:** > Thank you so much for your kind words, Julio! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 2. Accurate AI Detection, Reliable GPS, and Affordable All-Inclusive Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Jarod M. | Fleet Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** The AI event detection from the cameras seems very accurate, and the notifications we receive are helpful for identifying issues. The GPS tracking also appears to be very accurate and performance meets our needs. The pricing was all inclusive and much more affordable than our previous provider. Support is easy to get ahold of and issues get resolved quickly. Integrations are free and are not an addtional charge **What do you dislike about Motive?** We are fairly new to the software but really haven't noticed many down sides. The one event it has trouble detecting is stop sign violations. It seems it will catch any red sign or symbol and think it is a stop sign. Otherwise everything else is great **What problems is Motive solving and how is that benefiting you?** Motive helps us get accurate video on our drivers to help keep our fleet as safe as possible. The events bring to our attention safety topics to address before it causes a bigger issue. The AI coaching helps the drivers learn corrective action based on a video tailored to their driving. ### 3. Consistently Reliable, Intuitive Monitoring That Elevates Safety and Accountability **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua L. | Team Lean, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** What I appreciate most about Motive is how consistently reliable it is—it really catches everything and doesn’t miss a thing. Having used the platform from both the driver side and the entity side, I’ve seen firsthand how it helps balance the power dynamic. It creates a “single source of truth” that supports accountability. The interface is intuitive, so it doesn’t get in the way of doing the job, while the monitoring is accurate enough to make anyone want to “act right” on the road immediately. Overall, it helps shift the culture from basic compliance to a more active focus on safety. **What do you dislike about Motive?** Because the system is so comprehensive and “misses nothing,” it can feel like a bit of a culture shock for new drivers who aren’t used to that level of oversight. It takes some time, along with clear communication, to help everyone get comfortable with that kind of transparency. **What problems is Motive solving and how is that benefiting you?** Motive is helping us address and correct unsafe or inappropriate driving behaviors among our hauler drivers. By using real-time monitoring and driver insights, we can hold our team members and advocates accountable, ensure safer road practices, and improve overall fleet safety ### 4. Accurate Vehicle History and Highly Customizable Fleet Management **Rating:** 4.5/5.0 stars **Reviewed by:** Ari R. | Fleet Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** I like that the vehicle history is accurate, and I also appreciate how dynamic and customizable the app is overall. You’re able to customize inspections, driver DQ files, and exemptions, and you can keep groups of drivers separated from others. That’s especially helpful when managing a fleet that operates in different regions. **What do you dislike about Motive?** At times the app loses signal, and when it does, there aren’t any ETAs available. On top of that, the dispatching software doesn’t work very well for me when I need to send out routes with more than five stops at once, which makes it more difficult to plan and manage those routes effectively. **What problems is Motive solving and how is that benefiting you?** It gives me the exact time and shows how long my drivers were stopped. The dash cameras are great quality, and pulling the videos is easy and quick. The AI assistant also opens up a wider range of opportunities with each tool, since they all do something different, and the AI assistant is able to explain everything clearly. The workforce section helps with a more organized onboarding / offboarding process as well as employee profiles ### 5. Versatile Fleet Management Tool with Some Reporting Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** julian . | Technology Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Motive?** I use Motive to track our fleet of 500 ready-mixed vehicles. I really appreciate the versatility it offers, providing a lot of information from vehicles which allows for effectively segregating vehicles under the correct supervisors and fleet managers. Motive helps us on the logistics front and offers a secondary means of tracking our vehicles, including odometer and engine hour readings, and enables preventative maintenance. I like how it simplifies sending out fuel and fault codes directly to our mechanic, saving time by not having to use diagnostic computers. The device hub is also really useful in efficiently tracking down vehicles with installation problems or those no longer recording, and I know it helps others by allowing them to request videos during safety events, providing insights into driver performance for supervisors and ops managers. I also appreciate how Motive supported our transition, by providing a knowledgeable individual who smoothed the process. **What do you dislike about Motive?** I find that some of the challenges with Motive are in the reporting. Some of the reports don't match up, and there are gaps where vehicles labeled under a group might not be included in the report. Also, sometimes the analytics report doesn't actually generate. I believe that something could be improved in the analytics report, especially when doing a scheduled report. **What problems is Motive solving and how is that benefiting you?** I use Motive to track our fleet and engine metrics. It helps with logistics and preventative maintenance by allowing us to send fault codes directly to mechanics, saving time. The device hub aids efficiency, and requesting videos during safety events provides insights for supervisors. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 6. Excellent platform **Rating:** 5.0/5.0 stars **Reviewed by:** Enrique S. | Coordinador de gps, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Motive?** It is an intelligent tracking platform that greatly helps with its AI capabilities. Every day, improvements are applied to make daily life more efficient for both drivers and accident prevention. Their platform is very intuitive and easy to use, and different reports can be customized. Its implementation on devices is very easy since they are plug and play. Customer service is a priority, so it is good for the end user. I usually use it daily, so it's really good to have it. **What do you dislike about Motive?** it's a good service, there's nothing to complain about **What problems is Motive solving and how is that benefiting you?** More than a problem, it's a matter of adaptation to the operation we have in the company. Changes are requested according to what we require, and they address them without issues, which is very good since it is adaptable to the end user. **Official Response from Gary Smith:** > Thank you so much for your kind words, Enrique! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564 ### 7. Simple Dashboard and Driver App with Helpful AI Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle Y. | Safety Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Motive?** I like the simplicity of the dashboard as well as the driver app. Our drivers had zero issues with the transition when we switched to Motive. The AI support chat is extremely helpful for quick answers. Pricing is a plus as well. We are saving around 40% compared to previous provider. **What do you dislike about Motive?** I wouldn't say I dislike anything really. It would be helpful if Motive had a screen sharing option instead of having to download a 3rd party app to be able to see the driver's screens. App integrations have been easy to navigate though. Sometimes asset tracking does lag some more than likely due to poor satellite signal in certain areas but hasn't been an issue yet. **What problems is Motive solving and how is that benefiting you?** ELD is mandatory so it obviously solves that problem. It also has helped us with our tractor/trailer maintenance schedules. ### 8. Easy Fleet Tracking and Maintenance Scheduling with an Interactive Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan G. | Warehouse Manager/Lead Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Motive?** I like how easy it is to keep track of our fleet and stay on top of maintenance schedules, and I also appreciate how interactive the software is. So far, it has been a good way to see where we may be lacking in fleet safety and performance. **What do you dislike about Motive?** So far, the main issue I’ve run into is that the system doesn’t always automatically recognize the drivers in the truck, and up to now we haven’t been able to correct or adjust that. **What problems is Motive solving and how is that benefiting you?** Being able to identify, learn from, and correct driver behaviors is essential. When you can address the underlying issues behind poor habits, it becomes much easier to improve those behaviors and, in turn, help reduce insurance, fuel, and maintenance costs. **Official Response from Gary Smith:** > Thank you so much for your kind words Bryan and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 9. Motive Listens and Improves, to grow their AI Dash Cam Features **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron K. | USA - Asset & Fleet Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Motive?** Motive is a company who listens to its users and wants to continuously improve. They care about customer feedback and enhancing their product. The implementation phase was really easy for us. Motive had a wonder team on our account and made things very easy. In fact all three of our Motive teams were incredible (sales, implementation, account manager). **What do you dislike about Motive?** Motive is newer to the AI dash camera scene which means they do not have a mature product. There are still features I would like to see. However, they have a very developed road map and take my feedback directly. **What problems is Motive solving and how is that benefiting you?** IFTA mileage reporting, risk mitigation, accident investigation, and asset tracking and utilization are all essential aspects of our operations. The ability to report compliance for TXDOT is particularly important to us. With insurance premiums constantly on the rise, reducing our incident rate and overall risk is key to keeping those costs down. Conducting thorough post-accident investigations is vital, as it allows us to learn from our mistakes and prevent similar incidents in the future. Asset tracking is also critical; with thousands of assets spread across various job sites, it can be easy to overlook one, but effective tracking ensures we never lose track of any of them. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 10. Comprehensive Fleet Solution with GPS Precision **Rating:** 4.0/5.0 stars **Reviewed by:** don a. | Fleet Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** It just plain works. It’s easy to use, and customer service is responsive. The videos are clear, the equipment works as expected, and it’s also easy to install. **What do you dislike about Motive?** The safety video fetching could be simpler or easier. I've used Lytx and their video samples, even for speeding, were quicker to be available and didn't require a video to be requested. It associated a 3-5 second video with an audio clip with each and every safety concern including speeding. Also, the initial setup was horrible. **What problems is Motive solving and how is that benefiting you?** Motive provides an all-in-one solution for fleet needs, allowing me to manage safety, logistics, and compliance on one platform. It offers real-time location tracking, which helps with routing and planning maintenance. **Official Response from Gary Smith:** > Thank you so much for your kind words, Don! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 11. User-Friendly Performance with Smooth API Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Anjali B. | Fleet Maintenance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Motive?** The tool performs well overall, and it’s fairly easy to navigate and user-friendly. The AI dashcams are a huge plus for our fleet and drivers. The AI help bot is also great for getting quick answers and for helping us find our way around the app. We were pleased to see the Motive API and integration options, and we’re now using Motive in collaboration with our other platforms and tools so we never skip a beat. The support team has also been very helpful in resolving issues we've have with some hardware and getting it replaced quickly. **What do you dislike about Motive?** The maintenance features could use some improvement. Right now, it takes a lot of navigating between different tabs and fields just to find the details I need or to resolve and close maintenance events. I’d really like to see a dedicated maintenance dashboard for managing the fleet, or at least smoother, more streamlined navigation. **What problems is Motive solving and how is that benefiting you?** Beyond real-time vehicle and driver status, Motive has helped us move away from log sheets, spreadsheets, and manual reporting. That shift has saved us a lot of time and improved how we manage our fleet and logistics overall. It also gives us strong insight into both vehicle and driver performance. The safety and maintenance alerts have been especially helpful, allowing us to be more proactive rather than reactive when issues come up. **Official Response from Gary Smith:** > Thank you so much for your kind words Anjali B. and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 12. Streamlined Fuel Management, But Needs App Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Caleb R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I love how Motive uses smarter AI to streamline the coaching process and have more accurate events, which improves safety overall. The fuel management feature is great with its integrated Motive Card that helps save money and prevents fuel theft. I appreciate that the initial setup was easy, as I installed all of them myself. The decision to switch to Motive from Samsara was driven by Motive's better AI, more comprehensive safety features, and the fuel card. These aspects make Motive very valuable to me. **What do you dislike about Motive?** I find the driver app has technical glitches; it freezes and crashes. I also notice data does not upload correctly on the backend. Driver logs are filled out correctly but don't upload properly. Sometimes, drivers log out of sessions but remain on duty even though they've completed all steps. When drivers watch safety videos, they often have to start over because they can't advance, and buttons are not clickable. The app could be much more user-friendly. **What problems is Motive solving and how is that benefiting you?** I use Motive to prevent fuel theft, help with my fuel spend, and gain visibility on driver safety. Its safety features use smart AI for accurate events, streamlining my coaching. The integrated Motive Card saves me money and prevents theft. **Official Response from Gary Smith:** > "Thank you so much for your kind words, We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon!" Motive ### 13. Accurate, User-Friendly, and Quick to Learn **Rating:** 5.0/5.0 stars **Reviewed by:** Mauricio C. | Carrier and scanning audit, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** I really appreciate Motive for its accuracy, especially when it comes to providing an accurate ETA and road conditions. It makes tracking my trucks very simple. I also love that Motive is very user-friendly; you don't need 2-3 weeks to learn how to use it, which is a really good thing. The initial setup was very easy for my team. **What do you dislike about Motive?** I believe that if you could add some stops in the tracking route of the day, that would be great. Sometimes my drivers have 2 deliveries and then 1 pick up, and sometimes I just forget to change the address of destination. If you could add the stops in the page, I can trace my route of the day since the beginning. **What problems is Motive solving and how is that benefiting you?** I find Motive easy to use without weeks of training. It's accurate in tracking my trucks' locations and ETAs, making it simple for me to manage my fleet and ensuring favorable road conditions. ### 14. Real-Time Tracking, Secure Compliance, security cameras **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I like that the GPS in Motive is in real-time, which allows us to see how the truck moves by updating the locations promptly and accurately, making monitoring easier. **What do you dislike about Motive?** Regarding the GPS, when you select a truck or asset (box), the first location it shows is not the real one; you have to select it again for it to update, and from there it works fine. It should be updated as soon as you open the GPS, not have to search for the unit for it to start reporting. ADDITION: dashcams: the quality is very low and when you contact support they are not very friendly, they told me they would help me recover a video with better quality and they couldn't. The only time I needed to download a video to see a traffic accident it didn't work because the video was very blurry. **What problems is Motive solving and how is that benefiting you?** The ELD is safe, prevents tampering, helps prevent accidents, and ensures compliance with U.S. authorities. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 15. Intuitive and Feature-Rich Time Tracking Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Motive?** I really like how easy Motive makes it to track logs and manage payroll by simplifying the process for tracking drivers' time. The platform is very easy to use, especially when it comes to adding new drivers or editing existing ones; it’s straightforward and efficient. I also appreciate how easy it is to track fuel and upload receipts, sparing employees from having to submit receipts weekly since they can now include them directly in Motive. The initial setup was very easy, which made our transition smooth, especially as Motive offers more options than our previous software, BigRoad. **What do you dislike about Motive?** The only suggestion I have is when I download logs, I cannot download them from oldest to newest... it always goes newest to oldest. That is my only comment.... Because I need it for every pay period... I have to rearrange them myself in Adobe... which is a bit time consuming. **What problems is Motive solving and how is that benefiting you?** I use Motive to track time for payroll. It's easy to track logs and manage drivers. I love its ease in tracking fuel and uploading receipts, which eliminates the need for weekly office submissions. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 16. Effective Real-Time Tracking with Areas for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** I like that we can see the location of our drivers in real time. It's very helpful when there are roads backed up or closed, allowing us to reroute the drivers to a clear route. I appreciate that we can see the pictures of the front view of the truck. The real-time tracking helps provide our customers with accurate delivery times, and the front view pictures assist in accidents and help the driver get out of places they're unfamiliar with. **What do you dislike about Motive?** I find the tracking could be more precise as it sometimes lags, making it difficult to route in real time. I also think the camera clarity needs improvement because it can be hard to see what is going on. **What problems is Motive solving and how is that benefiting you?** I use Motive to track our delivery drivers. It helps us know a driver's location when lost, catch accidents on camera, and update customers on driver ETA, improving delivery accuracy and re-routing around traffic. ### 17. Flawless Onboarding, Responsive Support, and AI-Powered Insights That Deliver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Motive?** The onboarding process with the entire team—sales, GPS support, fuel card support, and our account manager—was flawless. Steven Swartz in sales walked us through the pricing structure and explained how it would be more beneficial than our current telematics partner, and he was also able to secure a buyout from our existing contract. He set up the Motive dashboard for everyone who would be using it, added our drivers, and entered our full 62-vehicle fleet with all the necessary details. We didn’t have to do a thing until we were ready. We also had multiple meetings to review the reporting features and to make sure everyone on my team understood the workflow. After we were onboarded, our fuel card support person, Sabrina Tillery, walked me through setting up fuel limitations and alerts for potential fuel fraud. She continued to call and check in well after the initial onboarding, which I appreciated. Hafsa Ishaq helped during our onboarding as well. He answered questions within hours and was knowledgeable about everything from manual odometry entry to adding geofences. He was instrumental in making the first month smooth and the transition to going live easy. Jack Rogers, our account manager, responds quickly by email or phone whenever I have a question. If he doesn’t have the answer right away, he points me in the right direction or gets back to me within a day or two, and he consistently follows up. As for performance, the cameras and fuel cards have been working very well for us. We’ve already had incidents that our yard managers and dispatchers wouldn’t have known about until later, but the AI flagged them by detecting that a vehicle hit something. The AI has also helped push our yard managers and drivers to refine their driving skills, and we’re even considering upgrading to the AI plus dashcam so we can have more in-cab alert capabilities. **What do you dislike about Motive?** The AI has some downsides. We can’t get accident reports immediately because it needs time to download all the data and compile everything. That delay also impacts the reporting feature. With our previous telematics partner, I could pull a distance summary for all vehicles the next day for the prior month, but with Motive I have to wait a few days. Additionally, we are unable to add pins to the fuel cards that are specific to a driver. With our previous telematics partner, we had been able to assign a unique pin to the driver to enter at the fuel pump. That was an easy way to track which driver was using what fuel card for a specific vehicle. With Motive, they assign the unique pin, and it requires that every driver use the app or their cell phone to verify at the pump. Unfortunately, that does not work for our company as the drivers are not tech savvy. **What problems is Motive solving and how is that benefiting you?** With our previous fuel card program, the rebates we received were minimal and only came on a quarterly basis. With Motive, our rebates are larger based on the fuel stations we frequent, and they’re available right away in our account. We’ve already saved a few thousand dollars since onboarding, and that should continue to grow as we move through our busy season. For example, with CITGO WEX, we would receive at most $500 during an entire year in rebates. With Motive, we get 2.5% cashback in the first year of our contract and after the first year, we get 1.5% cashback. We can see an overview on the dashboard that shows what we save for every transaction, and we get a weekly email that summarizes this information for us. We have saved since December 29th, 2025 $5,443.20. In addition, Motive is helping solve an issue we’ve had in the past with drivers not paying close attention to speed or harsh driving. With the in-cab alerts, drivers are forced to pay attention to these issues in the moment. We’re hopeful that, with continued vigilance from the AI camera and the in-cab alerts, our drivers will keep reducing potentially hazardous driving. ### 18. Review Motive **Rating:** 4.0/5.0 stars **Reviewed by:** Ricardo R. | Auxiliar de Sistemas y Monitoreo, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Motive?** 1.- The tracking mode facilitates guiding our operators, allows real-time monitoring of our units, and provides follow-up in critical situations. 2.- Travel image history is a tool that allows us to quickly follow up on an event, as it stores images every 5 minutes, providing a clear view of the tracking. 3.- Geofences, the geofence entry alert helps us become aware of any route deviation, as the configuration sends us an immediate notification when our vehicle enters any geofence that was previously created with this feature. 4.- Cameras are a tool that helps us provide more secure monitoring of our units and operators, as the configurable alerts greatly support us in meeting our security objectives. **What do you dislike about Motive?** 1.- Alerts, they arrive delayed both on the platform and on WhatsApp. 2.- Warranties, they should speed up the process of replacing equipment that fails. 3.- Geofences, they should make the background of the geofence names and also the icon transparent, as this visually clutters the map and affects the tracking of our units. 4.- Send disconnection alert for cameras, when they are not disconnected. 5.- Although it doesn't happen very often, the cameras freeze and stop updating the image, a reset of the Gateway and the camera is needed to restore it, this can affect us at a critical moment when we don't have vision in some critical event. 6.- Reports, they should add the option to select not only the date but also the time to establish a more precise criterion in a history. **What problems is Motive solving and how is that benefiting you?** Help manage our fleet and with AI support to monitor safety such as drowsiness, lane deviations, and other risky behaviors, with which we protect our operators and vehicles, as well as the use of alerts that assist in decision-making. **Official Response from Gary Smith:** > We’re truly grateful for the positive review, Ricardo! Thank you for taking the time to share your feedback on G2. We appreciate your support and value you as a Motive customer. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, reach out via live chat , or call our Support Hotline at (855) 434-3564 We look forward to serving you again soon! Motive ### 19. Intuitive Interface Boosts Fleet Management **Rating:** 4.0/5.0 stars **Reviewed by:** Nima A. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Motive?** I use Motive to manage fleet operations and find that it helps me with timekeeping and holding my team accountable for safety. The interface is intuitive and makes it easy to see important data, which is something I really like. It's pretty easy to navigate, and the initial setup was easy as well. **What do you dislike about Motive?** I don’t like that you have to request video for certain times, and it can take a while if it’s a long clip; I wish there was a quicker solution to view any time on video. **What problems is Motive solving and how is that benefiting you?** I use Motive to manage fleet operations, helping me with timekeeping and holding my team accountable for safety. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 20. Effective Safety Tool For Student Safety **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad **Reviewed Date:** July 15, 2026 **What do you like best about Motive?** What I like best about Motive is how easy it is to monitor vehicle activity in real time. The platform provides reliable GPS tracking, trip history, and driving data in a format that's straightforward to review, making it easy to verify routes and investigate safety incidents when they arise. The interface is intuitive, and the information is organized well enough that I can quickly find what I need without spending a lot of time navigating the system. Overall, it has been a dependable tool for improving visibility and accountability in our pupil transportation program. **What do you dislike about Motive?** One of my biggest frustrations is that video footage has to be requested in time increments instead of being immediately accessible. When investigating an incident, it can be time-consuming to submit multiple requests just to capture the entire event if you're unsure of the exact timeframe. A more seamless way to view or retrieve longer stretches of footage would make investigations much faster and more efficient. **What problems is Motive solving and how is that benefiting you?** Motive gives us visibility into our private vehicle transportation program by providing GPS location data, trip history, and driving information that help us investigate reported incidents. It has improved accountability for both drivers and our organization by providing objective data when questions arise. Having this information readily available allows us to complete investigations more efficiently, document findings with greater confidence, and better ensure the safety of the students we transport. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 21. The Interface dashboard is very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad **Reviewed Date:** July 13, 2026 **What do you like best about Motive?** The software is seamless it will provide analytical information behind the scenes which is above and beyond expectations. **What do you dislike about Motive?** Motive Dispatcher function is not possible due to missing equipment on board Equipment I was excited about the feature it can GPS coordinates. we are not fully equipped to support this feature completely. Recommended Equipment. We use passio dispatcher and on board peplink 5g mobile router is not 100% reliable and has been known to cause service interruptions expensive replacement part as well as does Motive have its very own recommended 5g Mobile router? **What problems is Motive solving and how is that benefiting you?** Fuel consumption and idling times it is saving fuel by records of shuttle buses that are idling too long. It is making good business sense it records time between the rotation of the buses as they go through airport terminal bus stop and park giving me an estimate of the times between buses and a record that can used as proof the rotation is effective and exact time the next bus goes through that airport bus stop. ### 22. Efficient Dash Camera Solution but Needs Enhanced Alerts **Rating:** 4.0/5.0 stars **Reviewed by:** Russell J. | Director of Operations - West Coast, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Motive?** I really like the AI assistant because it's incredibly helpful if I have questions about how to use the dashboard. It provides step-by-step instructions on how to do everything, which means there's not really much reason to ever call support if I'm wondering how to do something in the dashboard. The setup experience was great. The team was very helpful all the way through onboarding, and they periodically checked with us to ensure everything was going smoothly. We even had professional installers, and Motive coordinated with us, giving us updates at least once a week on the status of our camera installations. This gave us a clear view of when our fleet had been fully switched over to Motive. Apart from a couple of minor issues, everything has been flawless and easy to set up. **What do you dislike about Motive?** The following distance detection on our dash cameras isn't very accurate. Sometimes it picks up people or vehicles way far in the distance or while we're going around curves. Also, I wish the search function on the dashboard allowed searching by VIN number; that would be really helpful. **What problems is Motive solving and how is that benefiting you?** Motive saves us time by automating coaching, sending video clips to drivers so they can coach themselves, avoiding manual video reviews. **Official Response from Gary Smith:** > Thank you so much for your kind words, Russell! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 23. Up-to-Date Fleet Tracking and Strong Safety Gains, Backed by 24/7 Support **Rating:** 3.0/5.0 stars **Reviewed by:** Joy H. | CSR Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Motive?** I like that it provides the most up to date information as far as fleet tracking and fuel usage goes. The basic UI is also very helpful for easy integration into quarterly business meetings. Overall, the app has greatly improved company safety standards as well as safety performance. We've utilized Motive during meetings to discuss frequent driver infractions. Motive's 24/7 available support team also makes any integration issues easily solved. **What do you dislike about Motive?** I highly dislike the idea of having yearly auto-renewals as a subscription it feels like I am tied to the service, while it has worked out for my company I believe a monthly fee should be assessed as an option. Also, sometimes customer service support is very hard to understand and it takes extremely long to get to a proper resolution with technical errors. There's been a few times where I was promised a return call but never received one. **What problems is Motive solving and how is that benefiting you?** Motive has highly improved our ability to monitor all of our drivers in our fleet, the best and I mean by far the BEST thing motive offers has been its SAFETY measures. It provides detailed safety reports as well as overall safety scores to each driver. These scores are used several times in our quarterly meetings to discuss infractions, possible fines, and more. Motive has truly helped improve our standard of safety here at Accurate. **Official Response from Gary Smith:** > Thank you so much for your kind words Joy and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 24. AI-Driven Efficiency and Robust Reporting for Fleet Management **Rating:** 4.5/5.0 stars **Reviewed by:** Dusty P. | Director of Safety and Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Motive?** I find the AI capabilities in Motive to be great. We love the weekly coaching tool for our employees, as it saves us time by having Coach Chris reach out to each employee on Mondays to discuss any driving issues from the previous week. The robust reporting features are also a big plus for us. The transition to Motive from Samsara was motivated by our preference for Motive's superior AI capabilities. Setting up Motive was pretty easy, and any issues we had were addressed promptly by our team. The installation was smooth, and I appreciate how easy it was to install. **What do you dislike about Motive?** The DVIR platform could be more robust. I wish it would allow adding required pictures to the trailers in the inspection. Also, it would be great to have more options for the driver to put a vehicle out of service from the app rather than having the office do it. **What problems is Motive solving and how is that benefiting you?** Motive helps us track vehicle issues and locations, and modify driver behavior. Its AI and coaching tools save time, while robust reporting enhances our operations. **Official Response from Gary Smith:** > Thank you so much for your kind words Dusty and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 25. Great GPS Features, but Connectivity Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas L. | FMCSA/DOT Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Motive?** I really like the ease of use of Motive. The dashboard is fairly simple, which helps a lot. Also, it provides real-time feedback on our drivers, so we know where they are at any given moment. This is extremely helpful in managing driver behavior and ensuring compliance. **What do you dislike about Motive?** When there's a malfunction in the dashcam ELD, the customer service reps aren't very knowledgeable about helping us fix the problems. It's like you have to figure it out yourself. Also, we have a problem with a lot of our drivers going unidentified when they connect in the morning, and somehow they lose that connection with Motive, which forces me to spend time identifying drivers. Connectivity issues, like Bluetooth connectivity, are one of our most major problems. **What problems is Motive solving and how is that benefiting you?** I use Motive for vehicle location tracking, capturing GPS miles, and monitoring driver behavior. It provides real-time feedback on drivers, helping us manage service hours and identify coaching needs. The dashboard's ease of use makes managing these functions straightforward. **Official Response from Russell Cook:** > Thank you so much for your kind words Thomas, and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! ### 26. Effortless TMS Integration That Boosts Dispatch Productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Jessie J. | Ops Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** You are able to effortlessly integrate it with your TMS software to dispatch loads. Helps a ton with my role in the company as a dispatcher. Helps map out customer routes efficiently & helps maximize productivity by identifying unused trailers and calculating driver down-time. **What do you dislike about Motive?** The lack of mobile integration, the app needs notifications and instant alerts sent to your phone for arrival and departures. The mobile version seems too minimalized as we can't put driving locations for our line haul drivers via app (only website). The AI intelligence used in the app also seems forced and unneeded. **What problems is Motive solving and how is that benefiting you?** Motive is currently helping us track our fleet usage, determining vehicle down times and driver access across our routes. It helps us access our entire fleet from the click of a button through the motive app as well. We used to struggle with our inconsistent trailer arrivals however now we can determine exact issues and which drivers which has resulted in tremendous productivity benefits. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback, Jessie ! We’re glad to hear Motive is helping you integrate with your TMS, improve dispatching, and increase productivity. We also appreciate your feedback about the mobile app experience, including notifications, alerts, location entry, and AI. We’ve shared your comments with the relevant teams for review. If you have further feedback or need assistance, please reach out to support@gomotive.com, call our Support Hotline at (855) 434-3564, or contact us via live chat. Regards, Motive ### 27. Motive: A Game-Changer with Stellar Telematics and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alex V. | Executive Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I use Motive for its telematics system and fuel cards. With our previous fuel card program, we weren’t receiving many rebates because we don’t have CITGO stations near us. With Motive, we have access to many more rebate opportunities, especially with Exxon Mobil since that’s the station nearest to us. Their camera systems also help us coach our drivers on safer driving practices. We have two drivers who struggle with hard braking and speeding, and Motive’s AI camera technology sends alerts when this happens. Our fleet users receive an email immediately notifying us about the hard braking and speeding, and we’ve been able to use the reports on each driver’s behavior to coach them toward safer driving habits. Motive’s team is easy to reach, and we’ve been working closely with Jack Rogers, Sabrina Tillery, and Eugene Thomas. Jack is our dedicated account representative and has already handled two new installations for us with ease. Sabrina checks in weekly to make sure we’re getting the most out of our fuel discounts. She also added new features for us based on feedback we provided during onboarding, specifically around PIN codes and use of the mobile app. Eugene helped us when we had issues with a vehicle gateway disconnecting. He got back to us within five minutes of our request, confirmed it had been manually disconnected by an employee, and we were able to manage the situation quickly because of that. Motive’s camera systems detect collisions quickly as well. We had a collision recently, and we received the Motive alert and reporting within minutes of the crash, even though the vehicle gateway and camera were disconnected at the time. The video clarity was very good and showed the exact moments before, during, and after the crash. There was no need for us to slog through hours of footage to find the clip we needed for the insurance company. The video quality and sound quality are excellent, and the collision reporting has been especially useful for our insurance company. We switched to Motive primarily because of its excellent fuel discount program, and its telematics system surpasses the previous one we used. The use of AI has been a game changer, and the initial setup was incredibly easy. Steven Schwartz was our dedicated sales representative and helped with onboarding. He set up every installation appointment, took calls from our Fleet Maintenance manager, and walked me through every aspect of the dashboard over multiple calls. The reporting is also easy to use and kept in one place. We used to have to search through a week of data to find out if fuel cards were being misused, but with Motive, the fuel card instantly detects when the vehicle’s location doesn’t match the vendor location and automatically declines the transaction. This has saved us money in fraudulent fuel transactions, and it has also saved time we used to spend trying to figure out why a purchase was made when the vehicle wasn’t there. Having the fuel card program and the telematics system integrated together has made IFTA reporting easier, too. Instead of pulling different reports from different companies, I can see both the fuel data and GPS location data on the dashboard in the same report and format. Being able to group different vehicles and drivers together has also saved me time and energy. **What do you dislike about Motive?** The fuel card PIN requirement is not easy to set up for our drivers. Many of our drivers don’t have company cell phones or company email, but to set them up with unique six-digit PINs, the system requires sending each driver a unique PIN via email and/or cell phone. We would prefer to generate the PIN numbers ourselves and assign them to each fuel card, rather than having to go through that process. **What problems is Motive solving and how is that benefiting you?** I use Motive for its fuel discounts and accurate reporting. The camera systems help us coach safer driving, detect collisions quickly, and generate useful collision reports for insurance. Overall, the AI-enhanced telematics system is a big step up from our previous system. Before Motive, I would spend hours slogging through fuel and GPS data for IFTA reporting and fuel efficiency, looking for fraudulent transactions, and trying to track down missing data. With Motive, everything is in one easy-to-understand dashboard and set of reports, which saves me both time and money. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback, Alex! It’s great to know Motive is helping you maximize fuel discounts, improve driver coaching through AI-powered camera alerts, and simplify reporting for fraud prevention and IFTA. We’re also glad the setup process was easy and that the integrated dashboard is saving you time. We understand your concern about the fuel card PIN setup process for drivers. We’ve shared your comments with the relevant teams for review to improve the experience. If you have further feedback or need assistance, please reach out to support@gomotive.com, call our Support Hotline at (855) 434-3564, or contact us via live chat. Regards, Motive ### 28. Irreplaceable daily tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mantas L. | Freight Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Motive?** We've been using Motive for fleet management, tracking, driver logs, and reporting—and it's been an irreplaceable daily tool for our operations. The software is incredibly user-friendly, even for team members with minimal training. It’s intuitive, cleanly designed, and makes complex tasks feel simple. One of the biggest advantages is how quickly new users can get up to speed. Within a day or two, most of our team was navigating the platform with ease. The tracking and reporting features are reliable and give us the visibility we need to stay on top of compliance and performance. Highly recommend Motive to anyone looking for a dependable, easy-to-learn solution for managing a fleet. **What do you dislike about Motive?** If I had one suggestion, it would be the ability to set custom arrival alerts for specific locations each day. For example, being able to set a notification in the morning when a driver reaches a certain stop would make tracking even more streamlined. **What problems is Motive solving and how is that benefiting you?** Motive helps streamline and simplify my day-to-day fleet operations. It gives me a reliable way to manage driver logs, track vehicle locations, and generate reports—all in one easy-to-use platform. It cuts down the time I spend monitoring activity manually and helps ensure everything runs smoothly and stays compliant. **Official Response from Gary Smith:** > Thank you so much for your kind words, Mantas! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 29. Solid Safety Features, but Setup Can Be Tricky and the APP is horrible on dependability. **Rating:** 3.0/5.0 stars **Reviewed by:** Scott W. | Safety Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Motive?** We’ve seen good results from Motive's camera features, which have bolstered our safety effort. Unfortunately it has not integrated well with Loadmaster. The implementation phase was challenging, the long-term benefits of the platform's safety tools have made it a worthwhile addition to our system. **What do you dislike about Motive?** • Being Stuck on the drive line – which is VERY frustrating, time consuming and hard to fix. This one is by far the worst. Motive tried to blame it on Volvo, but it happens on our Freightliners as well. • Not going to the drive line • Showing ghost driving events when the truck never moved • Dispatch disappearing, or never arriving at all • App stuck in “spinning up” mode (hamster wheel turning) • Not tracking hours correctly • Switching from our app configuration to what I assume is the default app • Other miscellaneous issues with the app. THE DRIVERS A• Being Stuck on the drive line – which is VERY frustrating, time consuming and hard to fix. This one is by far the worst. Motive tried to blame it on Volvo, but it happens on our Freightliners as well. • Not going to the drive line • Showing ghost driving events when the truck never moved • Dispatch disappearing, or never arriving at all • App stuck in “spinning up” mode (hamster wheel turning) • Not tracking hours correctly • Switching from our app configuration to what I assume is the default app • Other miscellaneous issues with the app. THE DRIVERS HATE THE APP **What problems is Motive solving and how is that benefiting you?** I find Motive helps with our safety program by utilizing cameras, enhancing overall safety. **Official Response from Gary Smith:** > Hi Scott, Thank you so much for sharing your feedback, we really appreciate it. Our aim is to continuously improve our App, and constructive reviews/suggestions such as these help us as well as our customers in improving our product and services. For any concerns, please feel free to reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. ### 30. Transformative Fleet Management with a Need for Improved Fault Code Accuracy **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus P. | Lead Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Motive?** I really appreciate how Motive has become a lot easier to use and navigate since the last time I reviewed it. Everything works well, and these improvements help me find exactly where I need to click, which saves me time. The initial setup was a breeze; I just logged in, and everything was already where it needed to be. **What do you dislike about Motive?** I think the thing that doesn't work the most is getting accurate fault code readings. Motive is limited to what they could do or how they could process a code. It doesn't give us an exact code name when we're trying to search up what the code is. Sometimes it does. It works like, I would say, 70% of the time. It gives us an accurate code, but then there's those codes that are kinda minuscule that it doesn't recognize, and it doesn't give you the actual code or the name or anything like that. **What problems is Motive solving and how is that benefiting you?** I use Motive to manage my fleet remotely, checking odometers and fault codes without being in the vehicle. It's easier to use now, saving me time by letting me quickly find what I need. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 31. Effective Fleet Tracking, Needs Faster Footage Access **Rating:** 3.5/5.0 stars **Reviewed by:** Devan S. | Regional Safety Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Motive?** I like the video footage and the camera quality from Motive, which I find to be pretty great. It helps us see things that we've never seen before, particularly driver behavior, and is also great for us to defend claims. I can see things clear as day, both during the day and at nighttime, which is invaluable when we need to use the footage for incidents. The ease of installing new cameras as they come in or need to be changed out is something else I like about Motive. **What do you dislike about Motive?** I don't like how long it takes for footage to be available for download. Sometimes I have to wait ten, twenty minutes to request the footage. I also don't like how if someone unplugs a camera, it does not alert us. One of the failures we've identified is a camera will become unplugged while the vehicle is turned off and the modem won't know it. Then we find out when I don't see that vehicle being tracked. You get flooded with events that are not real, and end up being dismissed. The hardware is unreliable. We have changed several cords, gateways and cameras over time. Its an administrative burden to manage events that are pending review, and unidenTIfied trips. **What problems is Motive solving and how is that benefiting you?** I use Motive to track our fleet and identify driver behavior, addressing risky actions in real-time to enhance fleet and driver safety. It also helps with incident reviews using dashcam footage. **Official Response from Gary Smith:** > Thank you so much for your kind words Devan and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 32. Detailed Trip History and Flexible Driver Sign-In Make Daily Changes Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Valentina M. | Safety Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Motive?** The platform is very detailed, especially when it comes to trip history and unassigned moves. Compared with another platform like Samsara, it also allows drivers to sign for the day to manage modifications, and then it can be unsigned again. That’s helpful in case they need to make any changes themselves. **What do you dislike about Motive?** Sometimes the system takes more than 5 minutes to update anything in the logbook. It can be a bit tricky: once you know how to use it, it becomes easy, but at the beginning it is hard to understand and to find things quickly. You often have to open many pages just to see certain information, because you need to move back and forth between different sections to get something specific. **What problems is Motive solving and how is that benefiting you?** It has helped improve our safety score because we can find all the information. It also helps us avoid FMCA violations, since we receive reports showing any violations and can review them to see what we can do before they impact us further. **Official Response from Gary Smith:** > "Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive " ### 33. Comprehensive Fleet Insights, Great Support, Minor Connectivity Glitches **Rating:** 4.0/5.0 stars **Reviewed by:** Jack M. | Transportation Safety Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Motive?** Motive offers a wealth of information from minute details of individual drivers to a broad overview of fleet trends. I like the flexibility of actively monitoring driver performance or letting Motive send alerts of critical issues, or a blend of both. Having a dedicated customer service rep as a resource when I need guidance on technical details is very helpful. The initial set-up is easy, and it's great to have pre and post trip info go directly to the maintenance shop, with vehicle defect write-ups automatically generating a repair ticket. **What do you dislike about Motive?** Occasionally we have had connectivity issues between the truck and the handheld device the driver is using. This has occurred a few times primarily when several trucks are very close together in the yard. **What problems is Motive solving and how is that benefiting you?** Motive helps in monitoring driver behavior to enhance safety, provides detailed fleet information for better visibility, and supports vehicle maintenance by automatically generating repair tickets. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 34. Real-Time Monitoring with Integrated AI **Rating:** 4.5/5.0 stars **Reviewed by:** Sergio Abdul S. | GPS monitor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Motive?** I use Motive for managing my company's fleet and I greatly appreciate its simplicity and intuitiveness. The platform is very user-friendly, generating efficient reports that provide timely information to manage our fleet effectively. Additionally, the AI integrated into the cameras is very useful, allowing us to act proactively in events and promoting a culture of prevention among operators through alerts about fatigue, drowsiness, or distractions. The initial setup of Motive was very intuitive and quick, with no major issues in adapting. **What do you dislike about Motive?** Technical support has left something to be desired; it is not as fast as I would like. The general view of the fleet does not show the numbers of all the units, which sometimes hinders their monitoring. There should be a person who resolves our doubts in a better way, as sometimes you contact them and they say they will call you back later. **What problems is Motive solving and how is that benefiting you?** I use Motive for the logistics management and maintenance of my fleet. It allows me to track in real-time, act proactively in the face of unforeseen events, and increase road safety with its AI. The platform is intuitive, generates effective reports, and promotes prevention among operators. **Official Response from Gary Smith:** > Thank you so much for your kind words, Sergio! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 35. Warehouse Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Robin C. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Motive?** I like Motive mainly because it puts a strong focus on safety, which I value a lot. The compliance features, like driver logs, are really useful for keeping accurate records and for training drivers when needed. I also appreciate the safety score feature, since it helps me keep track of driver behavior over time. On top of that, the initial setup with Motive was pretty easy and straightforward. **What do you dislike about Motive?** Checking events for drivers' behavior and **What problems is Motive solving and how is that benefiting you?** Motive helps with driver attention, safety, and compliance with logs. It aids in maintaining drivers' logs and training them, using safety scores to improve overall operations. **Official Response from Gary Smith:** > Hi Robin, Thank you so much for sharing your feedback, we really appreciate it. Our aim is to continuously improve our App, and constructive reviews/suggestions such as these help us as well as our customers in improving our product and services. For any concerns, please feel free to reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. ### 36. Effective Driver Tracking with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Motive?** I like how effective and efficient Motive is. I can see where drivers are and what they're doing. I can see their locations and view cameras to see what exactly is displayed. Being able to see the cameras allows us a clear view of what is happening or did happen, which helps us to resolve issues and solve problems. The initial setup was simple. Overall, I find Motive valuable for tracking drivers and scheduling and coordination. **What do you dislike about Motive?** I find that the documents tab isn't always working properly. I notice that fuel receipts aren't always tracked correctly. I have experienced receipts not being attached to the correct driver. **What problems is Motive solving and how is that benefiting you?** I use Motive for tracking drivers, solving scheduling and coordination issues. I like its efficiency in showing driver locations and camera views, which helps resolve issues effectively. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 37. User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Motive?** I find Motive usually easy to use with its simpler interface which is good because it helps me save time without having too many screens to look at. It's easier to check whatever I need. I also like the good and fast support that comes with it. **What do you dislike about Motive?** Well, the driver support can be improved because sometimes they can have a call and don't have the problem solved right away. The migration was a little bit tricky because the other platform is kinda different, and we have a different kind of support, so there was a learning curve. **What problems is Motive solving and how is that benefiting you?** I use Motive for fleet management, tracking drivers, behaviors, and logbooks for training and legal purposes. The interface is simple, saving me time by reducing screen clutter and making it easy to check what I need. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! MOTIVE ### 38. Comprehensive and Economical Detection for Fleets **Rating:** 5.0/5.0 stars **Reviewed by:** Angel G. | Analista de soporte para TI, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Motive?** I really like the reports that can be obtained on the Motive platform, they are very useful for analyzing fleet utilization and improving operational efficiency. Additionally, the live video view is a feature that provides a complete overview during situations of risk or uncertainty. The detection of alerts and the sending of clips for review are other valuable features. The initial setup process of Motive seemed very intuitive to me. **What do you dislike about Motive?** The format in which reports are generated can sometimes be complicated regarding dates since it does not standardize a single format. **What problems is Motive solving and how is that benefiting you?** I use Motive to track the fleet and monitor driving events, reducing accidents with in-cabin alerts. It helps us with comprehensive reports and live video surveillance, improving efficiency by identifying inactive vehicles and providing clarity in risky situations. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 39. One-Map Visual Tracking **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Motive?** I like that Motive allows us to see and track drivers without needing to call or email them. I find it convenient that we can see all the drivers on one map, which helps us to know who is where, when they were at other locations, and for how long. The initial setup of Motive was very easy, even though it took some time. **What do you dislike about Motive?** We have problems with the distance summary feature. It quite often has a disconnect between the history and the logs themselves. **Recommendations to others considering Motive:** I recommend asking questions! Keep Truckin is fantastic with answering any questions and concerns I have and always try to come up with a solution. **What problems is Motive solving and how is that benefiting you?** Motive lets us track drivers without needing to call or email. I like seeing all drivers on one map, knowing their locations and durations. **Official Response from Gary Smith:** > Thank you for your valuble feedback! Thank you for taking the time to share your feedback on G2. We’re glad to hear that Motive makes it easier to track drivers and that the map view is convenient for your team. It’s also great to know the setup process was easy. We appreciate your feedback about the distance summary feature and the disconnect between the history and the logs. We’ve shared your comments with the relevant teams for review. To better understand the issues you are facing, we would like to arrange a callback. Please provide your contact information or reach out to support@gomotive.com, call our Support Hotline at (855) 434-3564, or contact us via live chat and reference your review. We look forward to serving you again soon! Motive ### 40. GPS/ELD **Rating:** 5.0/5.0 stars **Reviewed by:** MariaFernanda D. | safety assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Motive?** Motive allows us to find all of our needs in one place. I work in the Safety department, and AI helps to improve and get with drivers and discuss what they can improve. **What do you dislike about Motive?** Sometimes the GPS is not accurate. or dash cam events don't record right away when the truck stars moving. **What problems is Motive solving and how is that benefiting you?** Motive always tries to fix the issues that we encounter; they elevate our issue to the Department that handles each concern. Motive follows up right away, by calling to notify that the issue has been resolved or by email with the case number. **Official Response from Gary Smith:** > Thank you so much for your kind words MariaFernanda! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 41. Ease of Use with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Motive?** I like Motive for its ease of use, the tons of data it provides, and the ever-improving AI features. It allows me to coach undesirable behaviors, address HOS issues, and obtain reports with key data points that are beneficial to our business' growth. **What do you dislike about Motive?** Recently, we've had issues with various trucks not showing drive time even though the driver was connected. The driver connects and everything seems fine, but it only shows on duty on their end and on the admin end. We're also having trouble integrating Motive with the Trimble Shop Software, and our IT Department is encountering issues with that. **What problems is Motive solving and how is that benefiting you?** I use Motive for logs, safety tracking/coaching, and fuel management. It allows me to coach undesirable behaviors, address HOS issues, and obtain reports with key data points beneficial to business growth. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. ### 42. Reliable ELD Tracking with Useful Live Features **Rating:** 4.5/5.0 stars **Reviewed by:** David W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** I like that Motive lets me know where my trucks are every second of every day. It's fast and has live tracking links, which I find really valuable. The fact that it includes cameras and provides everything I need from one provider is a huge plus. The live feed from the camera is very good, allowing me to replay incidents instantly and verify driver reports quickly. Additionally, the initial setup of Motive was pretty easy too. **What do you dislike about Motive?** I think it's a little bit laggy sometimes and the live feed works like 80% of the time. **What problems is Motive solving and how is that benefiting you?** Motive lets me know where my trucks are every second, and with live tracking and camera feeds, I can quickly verify incidents or ensure driver honesty. The fast and all-in-one solution makes monitoring efficient. ### 43. Great Tech and AI but needs more of a human touch. **Rating:** 3.5/5.0 stars **Reviewed by:** Arienne M. | Equipment Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** The data gathering and analytics. The AI dashcam alerts are amazing and it helps drivers understand what expected of them without us having to review hours of footage. **What do you dislike about Motive?** It's not the most user friendly. There are some issues that one would think they would update, but they provide workarounds instead. Such as, some drivers needing different emails depending on if they need to log for HOS or not for that trip. The onboarding is not very well structured. The tech is great but the "people" part could be better. **What problems is Motive solving and how is that benefiting you?** We are able to have footage in the event of a collision. Drivers are safer since they are aware of what is expected of them. We are able to compare driver safety scores across the different locations. Better analytics so we can track utilization and mechanical issues early on. **Official Response from Gary Smith:** > Thank you so much for your kind words Arienne M. and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 44. Motive Makes Fleet Maintenance and Vehicle Health Tracking Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Justin . | Assistant Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** I like the maintenance aspect that Motive offers, we can keep an eye on our fleet at all time and have up to date information regarding the health of the vehicles. **What do you dislike about Motive?** One issue I've come across so far is adding documents to assets like trailers. We like to keep all of our invoices attached to the vehicle and I did have difficulty adding these documents to the asset. **What problems is Motive solving and how is that benefiting you?** Motive employees are very helpful for when I do have a question and are very supportive during the on boarding process. ### 45. Efficient Fleet Management with Room for Support Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Spencer K. | Safety Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Motive?** I use Motive as a Fleet Management resource to help track our company's fleet needs and monitor safe driving behaviors. I like Motive for its easy-to-use dashboard and its coaching features that make communication fast and effective with our fleet drivers. I also appreciated how easy it was to set up; we coordinated all our business locations to install Motive cameras simultaneously, which made rolling out the program together straightforward. **What do you dislike about Motive?** Improvement for Motive would include customer and IT support. If there is a glitch with the Motive AI camera, this explanation of support is hard to understand and is not clear on troubleshooting strategies. **What problems is Motive solving and how is that benefiting you?** I use Motive for fleet management to track fleet needs and monitor safe driving. It solves proactive monitoring of driving habits, fleet maintenance, and provides video evidence for capturing auto incidents. **Official Response from Gary Smith:** > Thank you so much for your kind words Spencer and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 46. A Valued Partner with Intuitive Dashboards **Rating:** 5.0/5.0 stars **Reviewed by:** Dan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Motive?** I find Motive awesome to work with, and it's clear they value me as a customer, even though our company doesn't have a ton of equipment set up. The customer service at Motive is great too; I appreciate that whether it's people at a show or our onboarding rep Kevin Barcus, I feel taken seriously. I love the dashboard; it's super easy to use and very intuitive, unlike Verizon Connect. I don't have to guess what anything means with Motive, and whenever I have a question, someone helps me rather than just pointing me to an article. Motive understands that I don't have time to figure things out on my own. So far, the setup has been good. I switched from Verizon Connect to Motive and I’m not looking back, because Verizon Connect was clunky, convoluted, and complicated. I'm also tracking equipment location, document storage, and using Motive as a pseudo CRM, which adds major value for my lessees. **What do you dislike about Motive?** I haven't dug completely in yet as we are still really new, but I think the nuts and bolts are there for Motive to offer dealer services to leasing companies like mine and be a dealer CRM tool. **What problems is Motive solving and how is that benefiting you?** I use Motive for equipment location, document storage, and as a pseudo CRM. It's a major value add for my lessees. The dashboard is intuitive and easy to use, eliminating guesswork. **Official Response from Gary Smith:** > Hi Dan, Thank you for sharing your experience with Motive. We're glad to hear the dashboard has been intuitive, the onboarding experience with Kevin Barcus has been positive, and that Motive has been a strong fit for equipment tracking, document storage, and your workflow compared to Verizon Connect. We also appreciate your feedback on dealer services and CRM support for leasing companies. This feedback has been shared internally to help improve our services. Regards, Motive ### 47. Unified Platform with Superior Safety and Cost Benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Motive?** I like using Motive because it combined all our platforms into one. We previously had to use three separate platforms for dash cams, telematics, and fuel, but Motive simplifies everything by bringing them together. I also find the analytics and data available on Motive very helpful, allowing us to generate reports and monitor our fleet to be more efficient and safe. The ease of use is another aspect I enjoy. The safety features and AI software on Motive are better than what we previously had with Geotab and Samsara, plus the cost is lower. Additionally, the support team was very quick to correct any issues we encountered during the setup. **What do you dislike about Motive?** The size of the telematics device can make it difficult to install. Also, had a few issues with the cables. **What problems is Motive solving and how is that benefiting you?** Motive combines all our platforms into one, offering an all-in-one solution. I value its analytics and data for generating reports and monitoring our fleet for efficiency and safety. The safety features, AI software, and lower cost are also strong benefits. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 48. Motive Makes Complex Tasks Simple with an intuitive All-in-One Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia S. | Logistics Senior., Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Motive?** What I like most about Motive is how it brings everything related to fleet operations into one clear, easy-to-use platform. Whether I’m reviewing driver activity, checking safety events, or looking at vehicle status, it makes day-to-day monitoring much simpler. It’s also helpful for coaching drivers, since the information is straightforward to access and easy to understand. That saves time and makes communication with the team more direct and consistent. **What do you dislike about Motive?** One thing I don’t like is that reviewing multiple safety events can sometimes take longer than I expect, especially when there are several clips to go through. It would be helpful if the review process were faster or more streamlined, particularly when I’m checking many events back-to-back. **What problems is Motive solving and how is that benefiting you?** Motive helps us handle the challenge of staying on top of driver performance and vehicle activity without having to rely on constant check-ins. With that information automatically recorded and accessible in one system, it’s much easier to review situations, support drivers when needed, and keep day-to-day operations more structured and predictable. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 49. One-Stop Shop for Safety and Liability **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan E. **Reviewed Date:** July 13, 2026 **What do you like best about Motive?** I like Motive dash cam because it helps keep my employees safe on the road while also protecting my business by providing evidence in non-at-fault accidents. **What do you dislike about Motive?** The system isn't perfect so please take this with a grain of salt. False positives from AI-powered safety features have been known to frustrate my drivers, and leave them feeling they are being unfairly flagged for safety events. **What problems is Motive solving and how is that benefiting you?** The Motive Dashcam helps solve problems such as limited visibility into driver behavior, disputes over accident liability, and the challenge of ensuring my employees follow safe driving practices in company vehicles. By providing video evidence and safety insights, it protects my business from costly non-at-fault claims, reduces risk, and gives me greater confidence that my employees are operating safely in the field. ### 50. Easy Setup with a Nice Face Recognition Feature **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** We really enjoyed how easy it was to set up, and the face recognition feature is a nice touch. **What do you dislike about Motive?** The customer service always reaches out to me at 4pm cst or later. They do not take into consideration what my working hours are. I will sometimes get emails from support at 7-8pm cst. The face match does not always work, and I have had some support tickets open for 4 months and the issues are still not resolved. **What problems is Motive solving and how is that benefiting you?** Driver accountability has been a big help for us. It lets us clearly see which drivers are causing issues, so we can address those problems directly and support them in driving better. We’ve also started incentive programs to encourage improvement. ## Motive Discussions - [What is Motive (Formerly KeepTruckin) used for?](https://www.g2.com/discussions/what-is-motive-formerly-keeptruckin-used-for) - 2 comments, 1 upvote - [Do you like being deceived and lied to?](https://www.g2.com/discussions/do-you-like-being-deceived-and-lied-to) - 2 comments, 1 upvote - [h](https://www.g2.com/discussions/motive-formerly-keeptruckin-h) - 1 comment, 1 upvote - [When do you expect to have the Canadian Rules and Regulations out and running?](https://www.g2.com/discussions/when-do-you-expect-to-have-the-canadian-rules-and-regulations-out-and-running) - 2 comments, 1 upvote - [2021 Freightliner installation](https://www.g2.com/discussions/42936-2021-freightliner-installation) - 1 comment, 1 upvote - [View Motive pricing details and edition comparison](https://www.g2.com/products/motive-technologies/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-29+03%3A46%3A45+-0500&secure%5Bsession_id%5D=8211b758-f6c1-4698-b184-c9e004d2e25c&secure%5Btoken%5D=21053ec4dd1bd8122e1d35c97f2817238c367c4e3d7372a625e351eff51557b1&format=llm_user) ## Motive Integrations - [Alvys](https://www.g2.com/products/alvys/reviews) - [Axon Trucking Software](https://www.g2.com/products/axon-trucking-software/reviews) - [B2W Maintain](https://www.g2.com/products/b2w-maintain/reviews) - [CloudTrucks](https://www.g2.com/products/cloudtrucks/reviews) - [Coast](https://www.g2.com/products/coast-2025-05-06/reviews) - [Descartes MacroPoint](https://www.g2.com/products/descartes-macropoint/reviews) - [Fleetio](https://www.g2.com/products/fleetio/reviews) - [Fleetworthy](https://www.g2.com/products/fleetworthy/reviews) - [Fleetworthy Weigh Station Bypass](https://www.g2.com/products/fleetworthy-weigh-station-bypass/reviews) - [FourKites](https://www.g2.com/products/fourkites/reviews) - [Fullbay](https://www.g2.com/products/fullbay/reviews) - [Goods Transport System (GTS)](https://www.g2.com/products/goods-transport-system-gts/reviews) - [Google Maps Platform](https://www.g2.com/products/google-maps-platform/reviews) - [Google Sheets for Confluence - Workspace Connector](https://www.g2.com/products/google-sheets-for-confluence-workspace-connector/reviews) - [HCSS](https://www.g2.com/products/hcss/reviews) - [HIghways.io](https://www.g2.com/products/highways-io/reviews) - [LoadMaster](https://www.g2.com/products/loadmaster/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MobiWork](https://www.g2.com/products/mobiwork/reviews) - [Netradyne](https://www.g2.com/products/netradyne/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [ORBCOMM](https://www.g2.com/products/orbcomm/reviews) - [OrgWiki](https://www.g2.com/products/orgwiki/reviews) - [Penske](https://www.g2.com/products/penske/reviews) - [Platform Science Connected Vehicle Platform](https://www.g2.com/products/platform-science-connected-vehicle-platform/reviews) - [PortPro](https://www.g2.com/products/portpro/reviews) - [PrePass](https://www.g2.com/products/prepass/reviews) - [project44](https://www.g2.com/products/project44/reviews) - [Prophesy Dispatch, a Körber product](https://www.g2.com/products/prophesy-dispatch-a-korber-product/reviews) - [Quintiq Logistics Planning](https://www.g2.com/products/quintiq-logistics-planning/reviews) - [Relay Network](https://www.g2.com/products/relay-network/reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [SOTI MobiControl](https://www.g2.com/products/soti-mobicontrol/reviews) - [Tenstreet for Carriers](https://www.g2.com/products/tenstreet-for-carriers/reviews) - [TORO](https://www.g2.com/products/toro/reviews) - [Toro TMS](https://www.g2.com/products/toro-tms/reviews) - [Transflo](https://www.g2.com/products/transflo/reviews) - [Trimble Connect](https://www.g2.com/products/trimble-connect/reviews) - [Trimble TMS](https://www.g2.com/products/trimble-tms/reviews) - [Trimble TMT Fleet Maintenance (Formerly TMW Systems)](https://www.g2.com/products/trimble-tmt-fleet-maintenance-formerly-tmw-systems/reviews) - [Trinium-TMS](https://www.g2.com/products/trinium-tms/reviews) - [Trucker Tools](https://www.g2.com/products/trucker-tools/reviews) - [Truckpedia TMS](https://www.g2.com/products/truckpedia-tms/reviews) - [Vektor TMS](https://www.g2.com/products/vektor-tms/reviews) - [WEX Fuel Cards & Fleet](https://www.g2.com/products/wex-fuel-cards-fleet/reviews) - [Whip Around](https://www.g2.com/products/whip-around-whip-around/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Motive Features **Vehicle Management** - Inventory - Fuel Management - Maintenance - Vehicle Tracking **Asset Definition** - Asset Register - Asset Tracking - Relationships - Asset Tracking - Costs - Asset Tracking **Records Management** - Dispatch records - Truck maintenance records - Driver pay records - Mileage reports - IFTA reports - Fuel management reports - Driver analytics **Reporting** - Expense reporting - Fuel reports - Vehicle reporting - Service costs **Vehicle Tracking** - Alerts - Locations - Fuel Consumption - Inventory - Geofencing **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior **Deliveries** - ETAs - Proof of delivery - Route Optimization **Asset Tracking** - Location - Asset Tracking - Status - Asset Tracking - History - Asset Tracking **Accounting** - Invoicing - Payroll - Accounts Receivable/Accounts Payable **Task Alerts** - Maintenance alerts - Mileage reminders - Notifications **Driver Tracking** - Alerts - Mileage - Performance - ETAs **Dashcam** - Automatic Incident Detection - Safety Score - Automated Footage Upload **Order Management** - Order processing **Planning** - Calendar - Maintenance priority - Scheduling **Analytics** - Vehicle Performance - Driver Performance - Cost **Agentic AI - Asset Tracking** - Natural Language Interaction **Analytics** - Vehicle Performance - Driver Performance - Costs **Routing and Dispatch** - Truck routing **Work Orders** - Approval and Rejection - Automatic service records - Shop communication - Inspection **Agentic AI - Fleet Tracking** - Proactive Assistance - Decision Making **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Agentic AI - Trucking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI - Fleet Management** - Text Summarization ## Top Motive Alternatives - [Samsara](https://www.g2.com/products/samsara/reviews) - 4.5/5.0 (4,875 reviews) - [Lytx](https://www.g2.com/products/lytx/reviews) - 4.3/5.0 (184 reviews) - [Geotab](https://www.g2.com/products/geotab/reviews) - 4.5/5.0 (197 reviews)