--- title: Keeping Reviews meta\_title: 'Keeping Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 69 reviews by the users' company size, role or industry to find out how Keeping works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 69 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Keeping Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Keeping, finding it easy to learn and integrate into daily business. [(2 mentions)](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1340885&qs=pros-and-cons#reviews) Users value the **simple interface** of Keeping, finding it easy to learn and use daily for business tasks. [(2 mentions)](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1340642&qs=pros-and-cons#reviews) Users praise the **effective case management** in Keeping, enhancing communication and streamlining workflows within Salesforce. [(1 mentions)](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1340924&qs=pros-and-cons#reviews) Users praise the **seamless communication integration** of Keeping, enhancing efficiency within Salesforce for managing messages. [(1 mentions)](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1341002&qs=pros-and-cons#reviews) Users appreciate the **easy access** to customer emails within Salesforce, streamlining communication and improving efficiency. [(1 mentions)](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1340821&qs=pros-and-cons#reviews) Users find the **complex administration** of Keeping requires considerable time and effort to master effectively. [(1 mentions)](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1340557&qs=pros-and-cons#reviews) Users find Keeping to have a **difficult learning curve** , necessitating considerable time and effort to master. [(1 mentions)](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=2044258&qs=pros-and-cons#reviews) Users find the **learning curve steep** , necessitating considerable time and effort to become proficient with Keeping. [(1 mentions)](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=2044237&qs=pros-and-cons#reviews) Users want more **customization options** for workflows, noting a less modern UI as a limiting factor. [(1 mentions)](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=2067483&qs=pros-and-cons#reviews) Users desire an improved **search functionality** and more inbox organization options for better email management. [(1 mentions)](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1340479&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Keeping ##### 1. Ease of Use Users appreciate the **ease of use** of Keeping, finding it easy to learn and integrate into daily business. [ See 2 mentions ](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1340885&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Well-Organized and Easy to Learn—No Complaints!" What do you like about Keeping? I like the organization of your information. Its easy to learn. ![Marie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marie D.") MD Marie D. Small-Business (50 or fewer emp.) 5.0/5 "Keeping Keeps me organized!" What do you like about Keeping? The simple interface Option to set priority Easy to use Use daily with business ##### 2. Simple Users value the **simple interface** of Keeping, finding it easy to learn and use daily for business tasks. [ See 2 mentions ](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1340642&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Well-Organized and Easy to Learn—No Complaints!" What do you like about Keeping? I like the organization of your information. Its easy to learn. ![Marie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marie D.") MD Marie D. Small-Business (50 or fewer emp.) 5.0/5 "Keeping Keeps me organized!" What do you like about Keeping? The simple interface Option to set priority Easy to use Use daily with business ##### 3. Case Management Users praise the **effective case management** in Keeping, enhancing communication and streamlining workflows within Salesforce. [ See 1 mentions ](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1340924&qs=pros-and-cons#reviews) See Related User Reviews ![Misty W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Misty W.") MW Misty W. Small-Business (50 or fewer emp.) 5.0/5 "Simplifies Communication & Keeps Salesforce Organized" What do you like about Keeping? We've been using the Keeping app within Salesforce for the past few months, and it's made a noticeable difference in how we manage internal and extern ##### 4. Communication Users praise the **seamless communication integration** of Keeping, enhancing efficiency within Salesforce for managing messages. [ See 1 mentions ](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1341002&qs=pros-and-cons#reviews) See Related User Reviews ![Misty W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Misty W.") MW Misty W. Small-Business (50 or fewer emp.) 5.0/5 "Simplifies Communication & Keeps Salesforce Organized" What do you like about Keeping? We've been using the Keeping app within Salesforce for the past few months, and it's made a noticeable difference in how we manage internal and extern ##### 5. Easy Access Users appreciate the **easy access** to customer emails within Salesforce, streamlining communication and improving efficiency. [ See 1 mentions ](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1340821&qs=pros-and-cons#reviews) See Related User Reviews ![Misty W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Misty W.") MW Misty W. Small-Business (50 or fewer emp.) 5.0/5 "Simplifies Communication & Keeps Salesforce Organized" What do you like about Keeping? We've been using the Keeping app within Salesforce for the past few months, and it's made a noticeable difference in how we manage internal and extern ### 5 Cons or Disadvantages of Keeping ##### 1. Complex Administration Users find the **complex administration** of Keeping requires considerable time and effort to master effectively. [ See 1 mentions ](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1340557&qs=pros-and-cons#reviews) See Related User Reviews DJ Drew J. Small-Business (50 or fewer emp.) 4.5/5 "Streamline" What do you dislike about Keeping? Keeping can be complex, requiring significant time and effort to learn and master ##### 2. Difficult Learning Users find Keeping to have a **difficult learning curve** , necessitating considerable time and effort to master. [ See 1 mentions ](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=2044258&qs=pros-and-cons#reviews) See Related User Reviews DJ Drew J. Small-Business (50 or fewer emp.) 4.5/5 "Streamline" What do you dislike about Keeping? Keeping can be complex, requiring significant time and effort to learn and master ##### 3. Learning Curve Users find the **learning curve steep** , necessitating considerable time and effort to become proficient with Keeping. [ See 1 mentions ](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=2044237&qs=pros-and-cons#reviews) See Related User Reviews DJ Drew J. Small-Business (50 or fewer emp.) 4.5/5 "Streamline" What do you dislike about Keeping? Keeping can be complex, requiring significant time and effort to learn and master ##### 4. Limited Customization Users want more **customization options** for workflows, noting a less modern UI as a limiting factor. [ See 1 mentions ](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=2067483&qs=pros-and-cons#reviews) See Related User Reviews ![Misty W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Misty W.") MW Misty W. Small-Business (50 or fewer emp.) 5.0/5 "Simplifies Communication & Keeps Salesforce Organized" What do you dislike about Keeping? The UI could be a little more modern, and we’d love to see more customization options for workflows. But overall, it’s a solid solution that fits nice ##### 5. Search Difficulty Users desire an improved **search functionality** and more inbox organization options for better email management. [ See 1 mentions ](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1340479&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Great for a small business with small teams" What do you dislike about Keeping? I wish there's a better way to search tickets or have more inboxes for certain tags so we can allocate emails to certain folders ## Top-Rated Alternatives [ ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") Hiver in Gmail 4.6/5(1,283) ](https://www.g2.com/products/hiver-in-gmail/reviews) [ ![Drag](https://images.g2crowd.com/uploads/product/hd_favicon/b21e2ef17aba33fb2a566288f8eca7c0/drag.svg "Drag") Drag 4.5/5(261) ](https://www.g2.com/products/drag/reviews) [ ![Gmelius](https://images.g2crowd.com/uploads/product/hd_favicon/5d2d0e9e8ede7c83af3a7bf592b0ae98/gmelius.svg "Gmelius") Gmelius 4.4/5(776) ](https://www.g2.com/products/gmelius/reviews) [ View All Alternatives ](https://www.g2.com/products/keeping/competitors/alternatives) ![Matthew D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew D.") MD Matthew D. IT Manager Small-Business (50 or fewer emp.) 2/16/2021 "Great way to integrate ticketing into GSuite" 4.5/5 What do you like best about Keeping? The seamless integration into GSuite, the automatic setup, and the ability to keep track of issues. Review collected by and hosted on G2.com. What do you dislike about Keeping? Not a very good mobile solution, but that's about it Review collected by and hosted on G2.com. What problems is Keeping solving and how is that benefiting you? Keeping staff on the same page when working through customer issues by being able to search a customer name and see all the interactions in the same place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 2/16/2021 "UX isn't great" 2.5/5 What do you like best about Keeping? The integration with Google Workspace was easy to set up. Review collected by and hosted on G2.com. What do you dislike about Keeping? I found it difficult to keep track of the back and forth and review the status of a ticket. It didn't seem to refresh in real time, and we ended up with a lot of confusion around what had been responded to and what hadn't. I also found the internal note system not at all useful because it wasn't really clear when there was an internal note that needed to be reviewed. Overall, the system was clunky and caused more problems than it solved. Review collected by and hosted on G2.com. What problems is Keeping solving and how is that benefiting you? We were trying to solve the problem of making sure support requests went to the correct person; however, it didn't help at all. In fact, it made support more confusing. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 2/16/2021 "Great tool to track and share support emails with other colleagues." 4.5/5 What do you like best about Keeping? I like the integration with gmail and how it looks like a separate inbox. I also like that I can communicate with other resources on each email/ticket. Review collected by and hosted on G2.com. What do you dislike about Keeping? I don't like the notification system. It just a small red dot on the 'K' logo that is supposed to indicate to me that there is something new. Wish this was better. Review collected by and hosted on G2.com. What problems is Keeping solving and how is that benefiting you? Streamlining the process to support our clients. As we are growing, this integration has helped us better communicate and track who is working on what. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Media Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Media Production") UM Verified User in Media Production Small-Business (50 or fewer emp.) 3/11/2021 "Keeping Track of these Emails" 4/5 What do you like best about Keeping? Assigning tools so eyes are where they need to be is an excellent feature for a shared inbox. Review collected by and hosted on G2.com. What do you dislike about Keeping? Looks a bit cluttered so it takes time to get used to it. Review collected by and hosted on G2.com. What problems is Keeping solving and how is that benefiting you? We had a shared inbox that multiple people had to manage, this streamlines inbound emails so they are handled by who needs to handle them instead of having them sit around for a few days. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jordan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jordan P.") JP Jordan P. Marketing Director Small-Business (50 or fewer emp.) 2/17/2021 "Got us on the same page" 5/5 What do you like best about Keeping? Helps our customer service team stay on top of inquiries and recognize when an issue has been handled. Review collected by and hosted on G2.com. What do you dislike about Keeping? We have not recognized any downsides to Keeping. Review collected by and hosted on G2.com. What problems is Keeping solving and how is that benefiting you? Our team is able to have clear communication with each other and customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Media Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Media Production") AM Verified User in Media Production Small-Business (50 or fewer emp.) 3/12/2021 "Light option for business email - works great!" 4/5 What do you like best about Keeping? I like that the system is simple and is not a cumbersome email system. With larger systems, there are many features most organizations won't use that they'll have to pay for. Review collected by and hosted on G2.com. What do you dislike about Keeping? There are some system quirks that require work arounds. Reporting is limited, I'd love to see this grow in the future. Review collected by and hosted on G2.com. What problems is Keeping solving and how is that benefiting you? Easier usability and less gmail work arounds with our shared service email inbox. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Elia J. T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elia J. T.") ET Elia J. T. Coordinador empleabilidad Mid-Market (51-1000 emp.) 2/22/2021 "It's helpful" 5/5 What do you like best about Keeping? The asignation of tickets, and the part of notes Review collected by and hosted on G2.com. What do you dislike about Keeping? I can´t select who to reply the email and I can´t erase junk emails, just close tciket Review collected by and hosted on G2.com. What problems is Keeping solving and how is that benefiting you? Better and efficent attention to clients Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 2/16/2021 "Keeping at a University in Mexico" 5/5 What do you like best about Keeping? Having control over the responses of all our agents, as well as making sure that all email are being responded. Review collected by and hosted on G2.com. What do you dislike about Keeping? The reports can be better, they lack details on each mailbox Review collected by and hosted on G2.com. What problems is Keeping solving and how is that benefiting you? Making sure that all the students have a simple way to communicate with each area. With keeping we can keep track of the activity of all of our agents, and they can collaborate to solve the problems that arise. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 2/20/2021 "Exactly what we were looking for to help our small business customer service needs" 4.5/5 What do you like best about Keeping? Integrated into Google. Easy to use. We didn't need all the complex workflows for a support staff of less than 5 people. Review collected by and hosted on G2.com. What do you dislike about Keeping? Could be a little slow when checking mail at times. Review collected by and hosted on G2.com. What problems is Keeping solving and how is that benefiting you? Centralize and provide viability to customer inquiries into our mailbox. Being able to assign to support staff and track metrics and status. Everyone can work together without requiring a lot of off-platform discussions on status. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Plastics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Plastics") UP Verified User in Plastics Small-Business (50 or fewer emp.) 2/20/2021 "Very useful. It works quite well." 4/5 What do you like best about Keeping? It is simple to use. It has many useful tools for a group of people. Review collected by and hosted on G2.com. What do you dislike about Keeping? Sometimes the loading of emails is a bit slow. Review collected by and hosted on G2.com. Recommendations to others considering Keeping: We use it to forward emails to the appropriate person within the company; it is a very good tool. Review collected by and hosted on G2.com. What problems is Keeping solving and how is that benefiting you? We use it to assign tasks within the company, it is very useful to us. Review collected by and hosted on G2.com. 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