Karumi Reviews & Product Details

We use Karumi to give product demos to prospects across different time zones, and it has been genuinely useful for our team. It is not always possible for our internal team to be available whenever someone wants a demo, especially when dealing with prospects from different parts of the world.

Karumi helps us provide that coverage without making people wait for someone from our team to become available. What has impressed us most is how well it handles the actual demo experience. It feels much more engaging than simply sending someone a recorded walkthrough, and prospects can explore the product and ask questions based on what they want to understand.

For us, it has been an effective way to extend our demo availability while still giving prospects a proper introduction to the product. Review collected by and hosted on G2.com.

As with any new product, there are still areas that can improve, but the core experience has worked exceptionally well for us so far. Review collected by and hosted on G2.com.

Coverage, honestly. We're a small team in one time zone selling to people in about nine. Karumi gave us demo coverage we couldn't have hired for. The multilingual piece surprised me the most. I turned on Spanish and German mostly to see if it would embarrass us, and the calls held up well enough that we now run them by default. What makes it work is how much context you can feed the agent. We loaded our messaging doc, the objection playbook, and our product URL, and it stopped sounding like a chatbot reading features and started sounding like someone who understood the problem we solve. Review collected by and hosted on G2.com.

I want more control over attribution and reporting than I currently get. The call data is genuinely useful, but I end up pulling it into a spreadsheet to slice it the way I want by campaign and channel. Native reporting that maps demo outcomes back to source would save me a recurring hour every week. Review collected by and hosted on G2.com.

The big unlock is meeting inbound at the moment of intent. Instead of a form and a wait for an AE slot, a visitor gets a real demo there and then, tailored to them. Prospects now reach our reps having already seen the product, so the first human conversation starts much further along.

The other half of it is the team. Implementation and onboarding were fast and genuinely hands-on, and the support has stayed that way since. For something sitting this close to pipeline, that counts for a lot. Review collected by and hosted on G2.com.

Tuning the agent's behaviour used to be the slow part. If we wanted it to handle something differently, say shorten an explanation that ran too long, there was no quick way to flag that against the moment it happened. We'd note it, describe it, and wait for it to be adjusted on their side. That's fine once, but it adds up when you're refining an agent that's already talking to real prospects.

To their credit, this is exactly where they've been investing, and giving feedback on a session is far more direct now. I'd still like more of the day to day tuning to sit in our hands. Review collected by and hosted on G2.com.

It runs when my team is asleep. 60-70% of our revenue is US and we sit in Europe. The gap between a prospect wanting a demo and someone being awake to give it is where deals quietly leak out.

Karumi closed that gap. Personalized demo on demand, around the clock, in the prospect's language.

Between 100 and 200 demos a month come through it. Zero extra headcount to get there.

Multilingual is the underrated part. An English pitch in Spain converts at roughly half what a Spanish one does. Same story in Brazil, same in France. Karumi runs those without me hiring a native speaker for every market.

Transcripts, analysis and next steps sync straight into the CRM, so my AEs pick up a warm conversation instead of starting cold. It's super fast, low latency experience. Absolutely love the tech! Review collected by and hosted on G2.com.

It needs a tight offer to work. If your positioning is fuzzy and your ICP is loose, the agent exposes that fast. Not a Karumi problem, but do not expect an agent to fix messy messaging.

Complex enterprise cycles still need a human in the room. We point it at the top of the funnel and the simpler motions, and put AEs on the deals with six stakeholders. Anyone expecting an agent to close a long enterprise cycle will be disappointed, and that is true of every agent on the market right now. Review collected by and hosted on G2.com.

This service provides a seamless integration of live demos with CRM systems, ensuring that sales teams can efficiently manage and track their interactions with prospects. Review collected by and hosted on G2.com.

What I like most is that it runs live demos on my prospects' schedule — not mine. It adapts to what they want to see, handles questions in real time, and logs everything into my CRM automatically. It genuinely feels like having an extra team member who never sleeps. Review collected by and hosted on G2.com.

Honestly, the best part is that there’s no “book a time” step, you’re in a live demo instantly. It clicks around in the actual product and answers questions the way a real rep would. Review collected by and hosted on G2.com.

When I ask a deeper technical question, the answer tends to be more surface-level than what I’d expect from a seasoned sales engineer. That said, it’s not really a problem during the initial stages of software benchmarking Review collected by and hosted on G2.com.

Karumi has helped the company significantly by reducing costs, and it allows us to efficiently see what potential software options can offer us. Review collected by and hosted on G2.com.

I haven’t observed any downsides while using Karumi. Review collected by and hosted on G2.com.

What I appreciate most is how it removes the stress from live demos. Karumi joins the call, presents the product in a clear manner, and adjusts to whatever the customer is interested in. There’s no need for preparation, no worries about demo environments failing, and no last-minute rushing. This approach keeps everything running smoothly and consistently, saving a lot of time and making the demos appear far more professional. Review collected by and hosted on G2.com.

There isn’t much to criticize — it’s still improving when it comes to sounding completely natural in every context, and occasionally I find myself wishing the transitions were a little smoother. However, that’s more of a minor preference than a significant problem. Overall, it functions very well. Review collected by and hosted on G2.com.