Kangaroo Rewards Reviews & Product Details

What I like best about Kangaroo Rewards is how easy it is to use while offering powerful loyalty and customer engagement features. The platform makes it simple to create and manage rewards programs, track customer activity, and run targeted campaigns. It has helped us increase customer retention and engagement, and the team is always responsive and supportive whenever we need assistance. Review collected by and hosted on G2.com.

There aren't any major drawbacks, but adding more advanced analytics and reporting capabilities would make the platform even more valuable. Review collected by and hosted on G2.com.

What I like most is how simple the platform is to use. It didn't take long to get comfortable with it.

Setting up and managing customer rewards is straightforward, which saves a lot of time.

It makes it easy to keep customers engaged and encourage them to come back. Review collected by and hosted on G2.com.

There are a few features that take some time to figure out when you're new to the platform.

I would like to see more options for customizing the loyalty program to fit different business needs. Review collected by and hosted on G2.com.

Kangaroo Rewards makes customer loyalty easy to manage and highly effective. The platform is user-friendly and helps increase repeat business through points, rewards, and personalized campaigns. One of the biggest advantages is having loyalty, SMS/email marketing, and customer insights all in one platform, which saves time and improves customer engagement. And of course, our account manager Mario is always here to assist, making the experience even smoother and more reliable. Review collected by and hosted on G2.com.

I wouldn't call it a downside but Kangaroo Rewards offers a wide range of features and customization options, which may require a bit of time initially to fully explore and optimize. However, once set up, the platform becomes very powerful and flexible for managing customer loyalty and engagement. Review collected by and hosted on G2.com.

Integration with our existing Lightspeed R-Series system was easy. Working with Mario and his team to customize our customer-facing App was very positive, and gave us a new way to connect with our clients.

In addition to the custom app, we were able to work with Mario to help enable new services to our guests through their API. This allowed us to meet our customers where they are, rather than requiring them to utilize the App (or engage with our crew).

Kangaroo's API was easy to leverage and has opened up additional productivity for our Crew, and even stronger engagement for our guests.

The system responses as if it was native to Lightspeed R-Series - it's quick and reliable.

The cost of the tool is well worth the repeat business and customer engagement we see. We had previously used another platform that was far more cumbersome. Review collected by and hosted on G2.com.

One feature we have asked for is the ability to create redemptions that can be tied to a period of time.

For example, we currently have a reward that, for 1,000 points (after a $1000.00 spend), the guest can become a "member" for one year (365 days).

To accomplish this today, we have the reward in Kangaroo but, once it's redeemed we have to manual change the customer type (on Lightspeed) to "Member" and then give them the associated perks they get for membership (an ongoing discount primarily).

Additionally, it would be nice to have multiple types of points. Ie, the standard reward point (1 for each $ spent, for example) work well, but we also have a separate point tracking system we wrote so that when guests play in our tournaments, they earn win points. These win points can be redeemed for promotional items.

There's no way to distinguish point "types" in Kangaroo.

Neither of these are show stoppers, of course. Review collected by and hosted on G2.com.

Once it's set up, it works great and we're seeing good results. Nadim's customer service was very impressive. Our team had a few feature requests and needed assistance setting up Kangaroo, and we had many questions, and he spent a lot of time focused on helping us. Review collected by and hosted on G2.com.

Set up was confusing. I think if every field and feature had a tool tip popup whenever you're hovering over the field to explain how to use it and what it does, I wouldn't have required any help. Please add more info next time. Review collected by and hosted on G2.com.

I use Kangaroo Rewards to make bonds with our pet owners and keep them loyal to our website. I've noticed that since then, sales have increased and we've kept in touch with most of our online clients, which was important to us. Our clients found Kangaroo Rewards easy and helpful, and for this premium service, I proudly and confidently give them 5/5 stars. They offered great support, so we didn't find any difficulties. Review collected by and hosted on G2.com.

The system is working fine with us , and they are always updating it , but if they can their floating Button adjustable and customisable , that would be great .. but it is fine Review collected by and hosted on G2.com.

Kangaroo Rewards helps support loyalty programs, and I also appreciate how well it works across platforms. Review collected by and hosted on G2.com.

It takes a little time to get the hang of, but once you’re used to it, it’s one of the most advanced platforms. Review collected by and hosted on G2.com.

The team at Kangaroo got us up and running with Lightspeed very quickly and have been extremely helpful along the way! Review collected by and hosted on G2.com.

Can't really think of anything offhand right now Review collected by and hosted on G2.com.

I do love the complexity and options to do complex setup and the new UI is great Review collected by and hosted on G2.com.

It does work so none of the features and capability lacks Review collected by and hosted on G2.com.

I’ve been using Kangaroo for my CRM campaign, and the best part has been how helpful their team is. Most importantly, I’m really happy with the results after using the CRM. Review collected by and hosted on G2.com.

Everything is Great And nothing major that i dislike Review collected by and hosted on G2.com.