--- title: Kajabi Reviews meta\_title: 'Kajabi Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 93 reviews by the users' company size, role or industry to find out how Kajabi works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 93 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Education url: https://www.g2.com/categories/education --- ### Kajabi Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of Kajabi, enjoying the convenience of having everything centralized in one platform. [(4 mentions)](https://www.g2.com/products/kajabi-kajabi/reviews?filters%5Bsentiment_snippet%5D=1857824&qs=pros-and-cons#reviews) Users value Kajabi for its **all-in-one email marketing capabilities** , simplifying processes with centralized tools for business management. [(4 mentions)](https://www.g2.com/products/kajabi-kajabi/reviews?filters%5Bsentiment_snippet%5D=1858170&qs=pros-and-cons#reviews) Users love the **branding customization** features of Kajabi, facilitating a seamless and personalized online business experience. [(2 mentions)](https://www.g2.com/products/kajabi-kajabi/reviews?filters%5Bsentiment_snippet%5D=1963898&qs=pros-and-cons#reviews) Users love the **easy integrations** of Kajabi, streamlining their marketing efforts and improving overall efficiency. [(2 mentions)](https://www.g2.com/products/kajabi-kajabi/reviews?filters%5Bsentiment_snippet%5D=1857462&qs=pros-and-cons#reviews) Users appreciate Kajabi's **centralized all-in-one solution** , making business management and launches super fast and convenient. [(2 mentions)](https://www.g2.com/products/kajabi-kajabi/reviews?filters%5Bsentiment_snippet%5D=1857588&qs=pros-and-cons#reviews) Users experience **poor customer support** , often facing long wait times and unresolved issues despite seeking assistance. [(4 mentions)](https://www.g2.com/products/kajabi-kajabi/reviews?filters%5Bsentiment_snippet%5D=2299094&qs=pros-and-cons#reviews) Users find Kajabi to be **expensive** with unclear pricing and deceptive practices, leading to dissatisfaction and frustration. [(3 mentions)](https://www.g2.com/products/kajabi-kajabi/reviews?filters%5Bsentiment_snippet%5D=1858096&qs=pros-and-cons#reviews) Users note a significant **lack of customization** options in Kajabi, leading to reliance on alternative platforms for functionality. [(3 mentions)](https://www.g2.com/products/kajabi-kajabi/reviews?filters%5Bsentiment_snippet%5D=2338670&qs=pros-and-cons#reviews) Users experience **inefficient processes** with Kajabi, facing slow responses and barriers when trying to migrate their content. [(2 mentions)](https://www.g2.com/products/kajabi-kajabi/reviews?filters%5Bsentiment_snippet%5D=1963896&qs=pros-and-cons#reviews) Users find Kajabi's **limited customization** restricts their ability to tailor elements, leading to reliance on other platforms. [(2 mentions)](https://www.g2.com/products/kajabi-kajabi/reviews?filters%5Bsentiment_snippet%5D=2338666&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Kajabi ##### 1. Ease of Use Users love the **ease of use** of Kajabi, enjoying the convenience of having everything centralized in one platform. [ See 4 mentions ](https://www.g2.com/products/kajabi-kajabi/reviews?filters%5Bsentiment_snippet%5D=1857824&qs=pros-and-cons#reviews) See Related User Reviews ![Margaret B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Margaret B.") MB Margaret B. Mid-Market (51-1000 emp.) 1.0/5 "All-in-One Platform with Unfulfilled Promises and HORRIBLE service to customers." What do you like about Kajabi? I just liked having everything in one location with Kajabi. I didn't have to use four different software programs to run my business. I could just log ![Holly D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Holly D.") HD Holly D. Small-Business (50 or fewer emp.) 3.5/5 "Easy Setup and All-in-One Platform, But Customization Could Improve" What do you like about Kajabi? All in one platform meant I did not need to manage multipe new platforms or software at once. It was very easy to use and set up. ##### 2. Email Marketing Users value Kajabi for its **all-in-one email marketing capabilities** , simplifying processes with centralized tools for business management. [ See 4 mentions ](https://www.g2.com/products/kajabi-kajabi/reviews?filters%5Bsentiment_snippet%5D=1858170&qs=pros-and-cons#reviews) See Related User Reviews ![Margaret B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Margaret B.") MB Margaret B. Mid-Market (51-1000 emp.) 1.0/5 "All-in-One Platform with Unfulfilled Promises and HORRIBLE service to customers." What do you like about Kajabi? I just liked having everything in one location with Kajabi. I didn't have to use four different software programs to run my business. I could just log ![Jonathan W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan W.") JW Jonathan W. Small-Business (50 or fewer emp.) 5.0/5 "Our Go-To For Expertise Monetization" What do you like about Kajabi? As a consultant and marketer for almost 6 years who primarily helps course creators grow and scale their online businesses, Kajabi has been my go-to r ##### 3. Branding Customization Users love the **branding customization** features of Kajabi, facilitating a seamless and personalized online business experience. [ See 2 mentions ](https://www.g2.com/products/kajabi-kajabi/reviews?filters%5Bsentiment_snippet%5D=1963898&qs=pros-and-cons#reviews) See Related User Reviews ![Jonathan W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan W.") JW Jonathan W. Small-Business (50 or fewer emp.) 5.0/5 "Our Go-To For Expertise Monetization" What do you like about Kajabi? As a consultant and marketer for almost 6 years who primarily helps course creators grow and scale their online businesses, Kajabi has been my go-to r ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Kajabi: Central Powerhouse" What do you like about Kajabi? Kajabi allows us to integrate our landing pages for marketing, drip emails for marketing, content to push and monitor to clients, and control client a ##### 4. Easy Integrations Users love the **easy integrations** of Kajabi, streamlining their marketing efforts and improving overall efficiency. [ See 2 mentions ](https://www.g2.com/products/kajabi-kajabi/reviews?filters%5Bsentiment_snippet%5D=1857462&qs=pros-and-cons#reviews) See Related User Reviews ![Jonathan W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan W.") JW Jonathan W. Small-Business (50 or fewer emp.) 5.0/5 "Our Go-To For Expertise Monetization" What do you like about Kajabi? As a consultant and marketer for almost 6 years who primarily helps course creators grow and scale their online businesses, Kajabi has been my go-to r ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Kajabi: Central Powerhouse" What do you like about Kajabi? Kajabi allows us to integrate our landing pages for marketing, drip emails for marketing, content to push and monitor to clients, and control client a ##### 5. Features Users appreciate Kajabi's **centralized all-in-one solution** , making business management and launches super fast and convenient. [ See 2 mentions ](https://www.g2.com/products/kajabi-kajabi/reviews?filters%5Bsentiment_snippet%5D=1857588&qs=pros-and-cons#reviews) See Related User Reviews ![Margaret B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Margaret B.") MB Margaret B. Mid-Market (51-1000 emp.) 1.0/5 "All-in-One Platform with Unfulfilled Promises and HORRIBLE service to customers." What do you like about Kajabi? I just liked having everything in one location with Kajabi. I didn't have to use four different software programs to run my business. I could just log ![Jonathan W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan W.") JW Jonathan W. Small-Business (50 or fewer emp.) 5.0/5 "Our Go-To For Expertise Monetization" What do you like about Kajabi? As a consultant and marketer for almost 6 years who primarily helps course creators grow and scale their online businesses, Kajabi has been my go-to r ### 5 Cons or Disadvantages of Kajabi ##### 1. Poor Customer Support Users experience **poor customer support** , often facing long wait times and unresolved issues despite seeking assistance. [ See 4 mentions ](https://www.g2.com/products/kajabi-kajabi/reviews?filters%5Bsentiment_snippet%5D=2299094&qs=pros-and-cons#reviews) See Related User Reviews ![Margaret B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Margaret B.") MB Margaret B. Mid-Market (51-1000 emp.) 1.0/5 "All-in-One Platform with Unfulfilled Promises and HORRIBLE service to customers." What do you dislike about Kajabi? I started not liking Kajabi because they kept announcing new products that weren't great. They announced new things like a podcast feature and a commu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.0/5 "Great start, poor finish." What do you dislike about Kajabi? After being on the platform for eight years, I'm leaving because of deceptive practises in their original marketing. I was told by multiple people wor ##### 2. Expensive Users find Kajabi to be **expensive** with unclear pricing and deceptive practices, leading to dissatisfaction and frustration. [ See 3 mentions ](https://www.g2.com/products/kajabi-kajabi/reviews?filters%5Bsentiment_snippet%5D=1858096&qs=pros-and-cons#reviews) See Related User Reviews ![Margaret B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Margaret B.") MB Margaret B. Mid-Market (51-1000 emp.) 1.0/5 "All-in-One Platform with Unfulfilled Promises and HORRIBLE service to customers." What do you dislike about Kajabi? I started not liking Kajabi because they kept announcing new products that weren't great. They announced new things like a podcast feature and a commu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.0/5 "Great start, poor finish." What do you dislike about Kajabi? After being on the platform for eight years, I'm leaving because of deceptive practises in their original marketing. I was told by multiple people wor ##### 3. Lack of Customization Users note a significant **lack of customization** options in Kajabi, leading to reliance on alternative platforms for functionality. [ See 3 mentions ](https://www.g2.com/products/kajabi-kajabi/reviews?filters%5Bsentiment_snippet%5D=2338670&qs=pros-and-cons#reviews) See Related User Reviews ![Holly D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Holly D.") HD Holly D. Small-Business (50 or fewer emp.) 3.5/5 "Easy Setup and All-in-One Platform, But Customization Could Improve" What do you dislike about Kajabi? I propably did not use Kajabi to it's full functionality. Some functions were not easy to customise so I used other software or platforms for those it BH Bill H. Small-Business (50 or fewer emp.) 4.5/5 "All-in-One Solution for Business OwnersKajabi: A one-stop shop for customer care and marketing." What do you dislike about Kajabi? The WYSIWYG editor feels somewhat awkward to use unless you upgrade to a higher service tier. ##### 4. Inefficient Processes Users experience **inefficient processes** with Kajabi, facing slow responses and barriers when trying to migrate their content. [ See 2 mentions ](https://www.g2.com/products/kajabi-kajabi/reviews?filters%5Bsentiment_snippet%5D=1963896&qs=pros-and-cons#reviews) See Related User Reviews ![Jacqueline Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacqueline Y.") JY Jacqueline Y. Small-Business (50 or fewer emp.) 0.0/5 "Migration Nightmare. Never Again." What do you dislike about Kajabi? A client who had given video appearance permission previously decided to pull their permission on our copyrighted video and send a cease and desist le ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Kajabi: Central Powerhouse" What do you dislike about Kajabi? Seems a bit slower to adjust and improve with dynamics/demands of newer options. ##### 5. Limited Customization Users find Kajabi's **limited customization** restricts their ability to tailor elements, leading to reliance on other platforms. [ See 2 mentions ](https://www.g2.com/products/kajabi-kajabi/reviews?filters%5Bsentiment_snippet%5D=2338666&qs=pros-and-cons#reviews) See Related User Reviews ![Holly D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Holly D.") HD Holly D. Small-Business (50 or fewer emp.) 3.5/5 "Easy Setup and All-in-One Platform, But Customization Could Improve" What do you dislike about Kajabi? I propably did not use Kajabi to it's full functionality. Some functions were not easy to customise so I used other software or platforms for those it ![Jonathan W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan W.") JW Jonathan W. Small-Business (50 or fewer emp.) 5.0/5 "Our Go-To For Expertise Monetization" What do you dislike about Kajabi? In the past, I wasn’t a fan of the inflexible checkout pages - but they’ve recently added a lot of new functionality. Also, I wish the one-click upse ## Top-Rated Alternatives [ ![Mighty Networks](https://images.g2crowd.com/uploads/product/hd_favicon/56eb3d0d1f29a945cd80c4a0394bab76/mighty-networks.svg "Mighty Networks") Mighty Networks 4.5/5(768) ](https://www.g2.com/products/mighty-networks/reviews) [ ![Thinkific](https://images.g2crowd.com/uploads/product/hd_favicon/4457b19ad7808e4f2f4089c7250ba213/thinkific.svg "Thinkific") Thinkific 4.5/5(405) ](https://www.g2.com/products/thinkific/reviews) [ ![TalentLMS](https://images.g2crowd.com/uploads/product/hd_favicon/20f94a5ae8f9718cad72c430606fff69/talentlms.svg "TalentLMS") TalentLMS 4.6/5(805) ](https://www.g2.com/products/talentlms/reviews) [ View All Alternatives ](https://www.g2.com/products/kajabi-kajabi/competitors/alternatives) ![Andrea M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea M.") AM Andrea M. Operations Small-Business (50 or fewer emp.) 4/21/2026 Guest users or non-business users of the software, not included in G2 scores. "Easy CRM Alternative with Room for Email Improvements" 4.5/5 What do you like best about Kajabi? I think Kajabi is pretty easy to use overall, which is great. I like the templates we can use for emails, as they are easy to set up and others can use them too. It's nice to have the downloads and freebies that Kajabi offers. Also, even though we can't afford a big CRM, Kajabi works well for us in handling contacts. The initial setup was pretty easy with not much to do, which I appreciated. Review collected by and hosted on G2.com. What do you dislike about Kajabi? I think the templates for emails could be a little easier to work with and a little easier to save. Sometimes there are different versions of emails that are not compatible with each other, and I think some of that can kinda get confusing for other people to use. Review collected by and hosted on G2.com. What problems is Kajabi solving and how is that benefiting you? I use Kajabi because it works as a CRM solution for us since we can't afford a larger system to manage our contacts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Emily R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily R.") ER Emily R. Freelance Marketing Mentor Small-Business (50 or fewer emp.) 5/1/2026 "All-in-One, but Limited Automations, Funnels, and Tagging" 2/5 What do you like best about Kajabi? I initially liked that it had all the website tools, email service and course delivery in place. Review collected by and hosted on G2.com. What do you dislike about Kajabi? The quality of these tools was so limiting. I get frustrated with the automations and ability to create funnels, I was limited to only 100 tags for contacts. The webdesign was blocky. (It has improved) Review collected by and hosted on G2.com. What problems is Kajabi solving and how is that benefiting you? Right now I use Kajabi for the course and training delivery and now community. It helps me with customer delivery and fulfillment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Stephanie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie W.") SW Stephanie W. Database Consultant Small-Business (50 or fewer emp.) 4/14/2026 "Easy Setup and Professional-Looking Course Design" 4.5/5 What do you like best about Kajabi? It's easy to understand and set up. I used it to design a course and was very pleased at how visually professional it looked by adding thumbnails of my content. Review collected by and hosted on G2.com. What do you dislike about Kajabi? I don't like how homework assignments have to be listed as quizzes, I wish there was another option. Additionally, I think it's a little clunky to preview a course. Review collected by and hosted on G2.com. What problems is Kajabi solving and how is that benefiting you? I would have had to run all my course through virtual meetings and shared documents, but it's much easier this way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Margaret B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Margaret B.") MB Margaret B. Digital Marketing Strategist Mid-Market (51-1000 emp.) 1/14/2026 "All-in-One Platform with Unfulfilled Promises and HORRIBLE service to customers." 1/5 What do you like best about Kajabi? I just liked having everything in one location with Kajabi. I didn't have to use four different software programs to run my business. I could just log in to Kajabi and have my website, emails, blog, and digital downloads all in one place. Even though it was more expensive, having everything centralized was really convenient. Review collected by and hosted on G2.com. What do you dislike about Kajabi? I started not liking Kajabi because they kept announcing new products that weren't great. They announced new things like a podcast feature and a community area, but they were very basic and not well-built. It seemed like they were trying to do a lot but weren't doing it well. They were things I wouldn't use because Kajabi was like halfway there but didn't get it right. Also, the setup isn't easy; it takes a long time. Now, they're basically holding my content hostage because I made a small mistake and have to pay for another month of service to get access to my content.They're totally screwing me over without any care. Review collected by and hosted on G2.com. What problems is Kajabi solving and how is that benefiting you? Kajabi hosts my website, emails, blog, and digital downloads, all in one spot. It saves me from juggling multiple software, streamlining my business operations despite being more expensive. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Docked S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Docked S.") DS Docked S. CEO Small-Business (50 or fewer emp.) 4/29/2026 "A True One-Stop Platform for Marketing, Sales, and Production" 4.5/5 What do you like best about Kajabi? It’s a one-stop shop for marketing, sales, and production—a single platform that brings everything together. Review collected by and hosted on G2.com. What do you dislike about Kajabi? While it does so many things and offers a broad range of features, it can still lack depth compared with its production tools. Review collected by and hosted on G2.com. What problems is Kajabi solving and how is that benefiting you? I can keep all my marketing, sales, and production tools in one place, so I don’t have to buy several different software programs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 4/30/2026 "Easy setup and integrations, but community features and storage fell short" 3.5/5 What do you like best about Kajabi? It was easy to set up the platform to create a beautiful space for our clients. It was user-friendly and had a number of styles to choose from. We were able to seamlessly flow our delivery with Zapier and MailParser to cut down on manual work. Review collected by and hosted on G2.com. What do you dislike about Kajabi? For our team, we were looking for something that offered strong community spaces and could mimic social media platforms, but that ultimately didn’t prove workable for us. We also needed more storage and longer-term access to materials for our clients. In the end, we found a less expensive alternative that fit exactly what we needed. Review collected by and hosted on G2.com. What problems is Kajabi solving and how is that benefiting you? It provided a space that brought students together in an online learning environment, and the platform was user-friendly for everyone involved. Whenever I needed help, the support team was responsive and helpful. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") UC Verified User in Consulting Small-Business (50 or fewer emp.) 12/20/2025 "Great start, poor finish." 0/5 What do you like best about Kajabi? When Kajabi first started, they were an all-in-one platform that was incredible and had incredible accessible customer service. Review collected by and hosted on G2.com. What do you dislike about Kajabi? After being on the platform for eight years, I'm leaving because of deceptive practises in their original marketing. I was told by multiple people working for Kajabi that I would be able to buy a lifetime locked-in platform price which I paid every year, even though I didn't use many of the features or all three of my sites. I considered downgrading several times when the yearly subscription came up, but was told that if I chose to do that, that I would lose my grandfathered in pricing. So I chose to spend more money on the yearly basis because of that, even though I wasn't using all of the functionality of having that top-tier account. This year, Kajabi chose to ignore and disregard all of those previous marketing messages and commitments that they had to me as a customer. Furthermore, when dealing with their billing department and their customer service department, I was given differing information, confusing pricing structures, and percentage amounts for discounts that were different between the departments and not honoured at the end of the day. Review collected by and hosted on G2.com. What problems is Kajabi solving and how is that benefiting you? They solve a problem of having several different apps to run an online business. It's not because I'm leaving the platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jonathan W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan W.") JW Jonathan W. Launch Strategist & Conversion Copywriter Small-Business (50 or fewer emp.) 10/2/2025 "Our Go-To For Expertise Monetization" 5/5 What do you like best about Kajabi? As a consultant and marketer for almost 6 years who primarily helps course creators grow and scale their online businesses, Kajabi has been my go-to recommendation working with creators. It truly is a comprehensive, all-in-one solution with everything we need for a digital product business (website, landing pages, marketing automation, easy integration with Meta CAPI for tracking FB ads, upsells/downsells that boost AOV). Having everything in one place makes putting together launches and funnels super fast because I can create pages, forms, tags, automations, email sequences, countdown timers, events, etc. all in a single place. I love it. Review collected by and hosted on G2.com. What do you dislike about Kajabi? In the past, I wasn’t a fan of the inflexible checkout pages - but they’ve recently added a lot of new functionality. Also, I wish the one-click upsell pages were more customizable. They work, but there’s very little customization available and also a lack of custom code to allow deeper 3rd party tracking (Meta ads, for example) would get nice. Review collected by and hosted on G2.com. What problems is Kajabi solving and how is that benefiting you? It brings the majority of the core features needed to launch and scale a knowledge monetization business in a single platform. This helps close the gap from zero to launch, saving time and energy, and making marketing user friendly. Review collected by and hosted on G2.com. Show More 10/3/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jacqueline Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacqueline Y.") JY Jacqueline Y. CTO Small-Business (50 or fewer emp.) 12/15/2025 "Migration Nightmare. Never Again." 0/5 What do you like best about Kajabi? I thought an All in one platform would make life easy, and it did until a nightmare situation. Review collected by and hosted on G2.com. What do you dislike about Kajabi? A client who had given video appearance permission previously decided to pull their permission on our copyrighted video and send a cease and desist letter to Kajabi. Kajabi without explanation, inquiry or recourse deactivated our account which had been active for years and gave me 2 weeks to migrate. Since Kajabi deactivated the site, a true and full migration is impossible because they won't give access to the files. After spending hours with support on live chat and email, there is literally no recourse and they refuse to send me any of the files they have limited access to. Review collected by and hosted on G2.com. What problems is Kajabi solving and how is that benefiting you? It's incredibly risky to have all data on someone else's platform as the entire site and customer set up is custom. Support has been horrendous sending me in circles for hours. Kajabi support doesn't seem to not even be familiar with their own platform as I provide them with screenshots of limited access and they cannot resolve the issue. I definitely would never again choose a proprietary system where we have zero control of our data and files. I have decided to use open source WordPress in combination with MemberPress, Swipe, Simply Podcast and Vimeo to provide the same self-hosted result. If I could give zero stars to Kajabi, I would. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Gabriel V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriel V.") GV Gabriel V. Owner Small-Business (50 or fewer emp.) 9/16/2025 "\*\*UPDATE\*\* Winning me over | New Customer - Not Impressed" 3/5 What do you like best about Kajabi? At this time I like the idea of what Kajabi provides, a place more my community, newsletter, and the email marketing side. Review collected by and hosted on G2.com. What do you dislike about Kajabi? Customer Support, Ease of Implementation, Onboarding, Ease of Use Onboarding - the software is too complex for there not to be a proper onboarding. I attended one of the webinars, although she was knowledgeable, she only focused on one feature. Understandable as there are many features, but at the same time she did fly right through it. I ended up leaving because I was not using that feature. Customer Service - the AI chat can be useful at basic things, but when I need to speak with a human, it took 10 minutes to get connected. From there, we were not able to resolve the issue. I asked if I could speak with someone on the phone and after another 10 minutes of waiting, to be told that no one was available. I ended up talking with someone else who was more responsive, but still didnt get to a solution. I ended up having to figure it out on my own. Ease of Implementation - I have worked for a software company before and this one has similar features. I started adding contacts who have previously opted in but I kept being told they had to opt in to be on the safe side so I did not check the box. Comes to find out after the one time, I am not able to go back and adjust it. Working through creating a funnel and landing pages, it makes you jump from section to section, then have to find my way back to the original section. The community is confusing to navigate in terms of can I create certain spaces within the community? If I have resources, do I put them in the product library, if so how do people access this? I am pretty sure there is an easy answer to these things but with the customer service and trying to figure it out on my own, it has been difficult. The newsletter is pretty much the same, what is the difference between creating a newsletter in the products, when I am also told I need to go to website page, even though I am not using the website aspect. Also where do the opt in messages go, are they opting in for the newsletter? Where do I find this information. Review collected by and hosted on G2.com. What problems is Kajabi solving and how is that benefiting you? Creating a community and also being able to send out a newsletter, email campaigns Review collected by and hosted on G2.com. 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