KACE Unified Endpoint Manager Reviews & Product Details

Replace your manual processes, non-integrated point solutions, or overly complex software suite with the industry’s most comprehensive endpoint systems management solution and give your IT team more time to innovate. KACE fast-to-implement, easy-to-use systems management and deployment solutions provision, manage, secure, and service your growing organization’s network-connected devices, including Windows PCs, Macs, Chromebooks, tablets, Linux, UNIX, and Windows Servers, printers, storage and the internet of things (IoT), while delivering rapid return on investment. And, to add more value to your endpoint systems management solution, explore KACE Essential Services.

Seller

Quest Software

Discussions

KACE Unified Endpoint Manager Community

Languages Supported

German, English, French, Japanese, Spanish, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Ken Galvin

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

20 months

View More Pricing Information

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User Insights

Average based on 95 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

G2 reviews are authentic and verified.

Here's how.

Zach S.

Senior System Administrator

Non-Profit Organization Management

Mid-Market (51-1000 emp.)

8/28/2018

"Kace 1000 and 2000"

5/5

What do you like best about KACE Unified Endpoint Manager?

ease of use....easy to setup out of the box. easy to maintain on a daily/weekly basis Review collected by and hosted on G2.com.

What do you dislike about KACE Unified Endpoint Manager?

It just took some getting used to. Some of the imaging was hard to get going, but overall it is effective. Review collected by and hosted on G2.com.

Verified User in Biotechnology

Mid-Market (51-1000 emp.)

8/28/2018

"Got Efficiency?"

5/5

What do you like best about KACE Unified Endpoint Manager?

Crazy amount of automation for MANY devices - smart automation w/ targets via labeling Review collected by and hosted on G2.com.

What do you dislike about KACE Unified Endpoint Manager?

User Downloads "Restrict By Device Label" is highly desired - version 9 can't come soon enough! Review collected by and hosted on G2.com.

Recommendations to others considering KACE Unified Endpoint Manager:

I'm a systems administrator that has been using the Quest SMA since 2010 and the Quest SDA since 2014. There are many tools available in the marketplace, but these two complement each other and have kept me looking like a superstar for many years now. Seriously, there's no way I would ever do this job again without them. I am looking forward to attending the Kace Konference next year. Review collected by and hosted on G2.com.

What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?

Our IT dept is ready for any type of hardware, software, asset audit with KACE. Review collected by and hosted on G2.com.

Brandon P.

Manager, Information Technology

Mid-Market (51-1000 emp.)

1/14/2018

"Expensive but viable option for MSPs"

3.5/5

What do you like best about KACE Unified Endpoint Manager?

As an MSP, supporting over 1000 machines scattered around the nation, KACE has been a vital tool to our company in our support of our customers. It's agent/server model allows the agent to communicate outbound through some very complex networks, allowing us to easily obtain computer software/hardware details, along with being able to push files and manage installation to those same computers remotely. Review collected by and hosted on G2.com.

What do you dislike about KACE Unified Endpoint Manager?

Originally purchased through Dell when they were supporting the platform, the platform has recently been aquired by Quest Software. While some minor hiccups in the transition, the product remains viable to us. We're hoping with new hands on the product, some of the minor bugs (agents occasionally don't connect, minor glitches in updates recently provided by Quest) should be ironed out and improved in the future. Review collected by and hosted on G2.com.

Recommendations to others considering KACE Unified Endpoint Manager:

Setup a trial and ensure the machines you have can communicate outbound via HTTPS. Be aware for sticker shock - this product was in the tens of thousands range (granted we have 1000+ machines it works with) Review collected by and hosted on G2.com.

What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?

Before, all updates for customer machines were provided via physical media, or posted to an FTP server. With the amount of machines in the field increasing, we needed a solution that allows us to be proactive with our customers to ensure hardware and software issues were worked out ahead of time. We also needed a more efficient way of pushing necessary updates to our customers and automating the install of those updates. The KACE platform has greatly improved our efficiency as giving us a single pane of glass to our customers' machines and ensuring we can find and resolve problems well before our customers even realize there is an issue. Review collected by and hosted on G2.com.

Nick W.

Mid-Market (51-1000 emp.)

8/28/2018

"Long Time Kace Customer"

4/5

What do you like best about KACE Unified Endpoint Manager?

The product enhancements relating to what customers are requesting themselves Review collected by and hosted on G2.com.

What do you dislike about KACE Unified Endpoint Manager?

Troubles editing some fields for Ticket Queue, and the new prompt that appears when VNC'ing & RDP'ing to other PC's Review collected by and hosted on G2.com.

Lauren D.

Enterprise (> 1000 emp.)

8/28/2018

"Automation = Win"

4.5/5

What do you like best about KACE Unified Endpoint Manager?

Kace makes my job easier - patch management. Review collected by and hosted on G2.com.

What do you dislike about KACE Unified Endpoint Manager?

Multicast doesn't work in my environment Review collected by and hosted on G2.com.

Israel P.

Information Systems Manager I

Enterprise (> 1000 emp.)

8/29/2018

"KACE Management"

4.5/5

What do you like best about KACE Unified Endpoint Manager?

Client is dependable. They show on the console just fine once the client is running. The latest version allows to troubleshoot client a lot faster. Review collected by and hosted on G2.com.

What do you dislike about KACE Unified Endpoint Manager?

Console is slow to refresh. Need faster refresh and better printout layout. Characters are too small when printing tickets. Review collected by and hosted on G2.com.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

8/29/2018

"Great Change from our old system"

5/5

What do you like best about KACE Unified Endpoint Manager?

This tool is working well on our campus. It is nice to take a record of all comments and work that has been done on a service ticket. Review collected by and hosted on G2.com.

What do you dislike about KACE Unified Endpoint Manager?

The color schemes and not being able to use HTML to create the colors we need to match our campus colors. Review collected by and hosted on G2.com.

Verified User in Defense & Space

Mid-Market (51-1000 emp.)

8/28/2018

"Time Saver for security patches"

5/5

What do you like best about KACE Unified Endpoint Manager?

I like how the KACE product is a very user friendly platform. Review collected by and hosted on G2.com.

What do you dislike about KACE Unified Endpoint Manager?

I do not have any major complaints, the color change in the previous release was bad but will be fixed soon when we upgrade to the latest release. Review collected by and hosted on G2.com.

Verified User in Education Management

Enterprise (> 1000 emp.)

8/28/2018

"More Powerful Then I Thought"

5/5

What do you like best about KACE Unified Endpoint Manager?

The ability to distribute software, service desk options, inventory management Review collected by and hosted on G2.com.

What do you dislike about KACE Unified Endpoint Manager?

I found the integration with Active Directory to be cumbersome and managing the imports tools to be less than intuitive. We have found that the box has vulnerabilities that our scans find. The only way to fix has been to disable some features. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

9/4/2018

"Works like two digital humans..."

5/5

What do you like best about KACE Unified Endpoint Manager?

The ability to manage thousands of machines and have a detailed report to provide our clients on the status of their equipment. Review collected by and hosted on G2.com.

What do you dislike about KACE Unified Endpoint Manager?

Multiple times we have had to repair the database. Each after an upgrade to the KACE server. Review collected by and hosted on G2.com.