KACE Unified Endpoint Manager Reviews & Product Details

Ease of Imaging with the SDA and then managing the devices with the SMA. We can image over one hundred machine at a time and I can manage every desktop for my office with ease. Review collected by and hosted on G2.com.

Problems with managing Apple devices like we do with windows devices Review collected by and hosted on G2.com.

I like the flexibility of KACE. We first purchased it because it could manage Mac, PC, and asset management. Over the years it has changed a lot, but what hasn't changed is the flexibility of the tool. Review collected by and hosted on G2.com.

I have disliked all the changes. Being a customer for years, KACE has changed hands multiple times and with those changes has come a change in direction. For example, when Dell owned KACE, the idea was that KACE would work better for Dell computers. However, my experience has not been that. Dell does as much if not more with SCCM than KACE, so it did not really have a competitive advantage in a Dell shop that I thought it would.

I very much dislike the self-service. At this point, we use multiple tools and the self-service module of KACE is the worst of all the tools. As we are trying to shift left and solve more at tier 0, this weakness has become more and more evident. Review collected by and hosted on G2.com.

Everything about KACE is awesome. The best part is probably the system inventory and application deployment though. The system inventory tells me everything that I need to know. I have another tool that I use, but it doesn't work as well as KACE does. As for deployment, our company has deployed Office 365 worldwide in a matter of 2 weeks. For any company, that is pretty impressive. About all of that was done through KACE. We still use it every day. Review collected by and hosted on G2.com.

I would say the lack of granularity of the security, which causes a need for new Orgs. I have a lot of users that would need Admin access to only certain things. However, that does not work with what the privileges are now. It's fine, but I think there should be an option to make that possible. I also dislike level 1 support. It seems as time has gone by, support has gotten a little bit worse. I just put in a level 2 call, and it took 3-4 business days to actually get on a call with support. I think that needs to change. Review collected by and hosted on G2.com.

Kace is a robust platform for systems management, it allows us to maintain over 500 assets with a small team of people. We have used kace since 2013 and it has definitely improved. The options allow us to be more flexible with our users than a simple WSUS rollout. Review collected by and hosted on G2.com.

The agent can become non responsive on clients for "no reason". Maintaining the agents has to be a regular task. Support is challenging to work with, their response time is significantly longer than desirable. Review collected by and hosted on G2.com.

There are a lot of ways to schedule automated tasks. Between scripts, image jobs, software installations, and inventory data, most of our old manual processes have been automated. Review collected by and hosted on G2.com.

Key functionality such as agent communication and patch schedules require some tweaking to get working on all platforms. Review collected by and hosted on G2.com.

This has most of the features that you would want in a system management appliance Review collected by and hosted on G2.com.

There is a learning curve to figuring out how to use this Review collected by and hosted on G2.com.

My favorite part about Kace is how easy it was to deploy and maintain. Before Kace we would have to keep an eye on what machines do and do not have patching software. It was a pain to check if the old product broke randomly, but with Kace coming into our environment that was no longer an issue. We deployed and have over 100 machines running within a day, which was excellent. Review collected by and hosted on G2.com.

Creating custom scripts and actions can be troublesome, but the training and how-to videos we were able to get everything we needed and more. Once you learn how it is done it is a piece of cake from there. Review collected by and hosted on G2.com.

Kace has enabled us to manage updates for all of our users that happen to be spread across the country. Along with this, we can manage all of our inventory without having to see each machine every day. Review collected by and hosted on G2.com.

Some features have changed that we do really miss. Other items have been on our "wish list" for quite some time and have not been implemented yet. Review collected by and hosted on G2.com.

At the end of the day, this product does get the job done. There is plenty of detail that can be collected, and users can securely send attachments through the system. A few weeks ago, they upgraded the look. I do like the new color, font, and size scheme, but I think their efforts would have been better spent on more substantive structural changes to the product. Review collected by and hosted on G2.com.

Kace is not an intuitive product, and it seems like it is an interface that may have been great in the early 2000s. It feels like I have to click a million times to isolate that tickets I am trying to look at. The emails that send through the system are bulky and don't seem very inviting. It can be hard to track down where the meat of the information is. My organization switched from Kace to another product for about two years, then back to Kace for cost reasons, and the difference in quality between the two frustrates me every single time I use it. I am pretty sure that in the 2 year break, there were no improvements or structural changes to the product. I don't think that setting up a new ticket is intuitive at all. Overall, it is a very clunky product. Review collected by and hosted on G2.com.

Helpdesk is awesome, great customization options. Review collected by and hosted on G2.com.

Software deployment isn't as easy as it could possibly be. Review collected by and hosted on G2.com.