--- title: KACE Unified Endpoint Manager Reviews meta_title: 'KACE Unified Endpoint Manager Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 95 reviews by the users' company size, role or industry to find out how KACE Unified Endpoint Manager works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 95 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # KACE Unified Endpoint Manager Reviews **Vendor:** Quest Software **Category:** [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm) **Average Rating:** 4.1/5.0 **Total Reviews:** 95 ## About KACE Unified Endpoint Manager Replace your manual processes, non-integrated point solutions, or overly complex software suite with the industry’s most comprehensive endpoint systems management solution and give your IT team more time to innovate. KACE fast-to-implement, easy-to-use systems management and deployment solutions provision, manage, secure, and service your growing organization’s network-connected devices, including Windows PCs, Macs, Chromebooks, tablets, Linux, UNIX, and Windows Servers, printers, storage and the internet of things (IoT), while delivering rapid return on investment. And, to add more value to your endpoint systems management solution, explore KACE Essential Services. ## KACE Unified Endpoint Manager Reviews ### 1. Kace 1000 and 2000 **Rating:** 5.0/5.0 stars **Reviewed by:** Zach S. | Senior System Administrator, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about KACE Unified Endpoint Manager?** ease of use....easy to setup out of the box. easy to maintain on a daily/weekly basis **What do you dislike about KACE Unified Endpoint Manager?** It just took some getting used to. Some of the imaging was hard to get going, but overall it is effective. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** ease of use. ### 2. Got Efficiency? **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about KACE Unified Endpoint Manager?** Crazy amount of automation for MANY devices - smart automation w/ targets via labeling **What do you dislike about KACE Unified Endpoint Manager?** User Downloads "Restrict By Device Label" is highly desired - version 9 can't come soon enough ! **Recommendations to others considering KACE Unified Endpoint Manager:** I'm a systems administrator that has been using the Quest SMA since 2010 and the Quest SDA since 2014. There are many tools available in the marketplace, but these two complement each other and have kept me looking like a superstar for many years now. Seriously, there's no way I would ever do this job again without them. I am looking forward to attending the Kace Konference next year. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Our IT dept is ready for any type of hardware, software, asset audit with KACE. ### 3. Expensive but viable option for MSPs **Rating:** 3.5/5.0 stars **Reviewed by:** Brandon P. | Manager, Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2018 **What do you like best about KACE Unified Endpoint Manager?** As an MSP, supporting over 1000 machines scattered around the nation, KACE has been a vital tool to our company in our support of our customers. It's agent/server model allows the agent to communicate outbound through some very complex networks, allowing us to easily obtain computer software/hardware details, along with being able to push files and manage installation to those same computers remotely. **What do you dislike about KACE Unified Endpoint Manager?** Originally purchased through Dell when they were supporting the platform, the platform has recently been aquired by Quest Software. While some minor hiccups in the transition, the product remains viable to us. We're hoping with new hands on the product, some of the minor bugs (agents occasionally don't connect, minor glitches in updates recently provided by Quest) should be ironed out and improved in the future. **Recommendations to others considering KACE Unified Endpoint Manager:** Setup a trial and ensure the machines you have can communicate outbound via HTTPS. Be aware for sticker shock - this product was in the tens of thousands range (granted we have 1000+ machines it works with) **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Before, all updates for customer machines were provided via physical media, or posted to an FTP server. With the amount of machines in the field increasing, we needed a solution that allows us to be proactive with our customers to ensure hardware and software issues were worked out ahead of time. We also needed a more efficient way of pushing necessary updates to our customers and automating the install of those updates. The KACE platform has greatly improved our efficiency as giving us a single pane of glass to our customers' machines and ensuring we can find and resolve problems well before our customers even realize there is an issue. ### 4. Long Time Kace Customer **Rating:** 4.0/5.0 stars **Reviewed by:** Nick W. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about KACE Unified Endpoint Manager?** The product enhancements relating to what customers are requesting themselves **What do you dislike about KACE Unified Endpoint Manager?** Troubles editing some fields for Ticket Queue, and the new prompt that appears when VNC'ing & RDP'ing to other PC's **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Ticket System, Asset Management, Reporting, Patching ### 5. Automation = Win **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren D. | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about KACE Unified Endpoint Manager?** Kace makes my job easier - patch management. **What do you dislike about KACE Unified Endpoint Manager?** Multicast doesn't work in my envrionment **Recommendations to others considering KACE Unified Endpoint Manager:** Go Virtual! **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** SMA - Software deployments on the fly, asset management and patch management. SDA - Central virtualized systems deployment w/customizations. ### 6. KACE Management **Rating:** 4.5/5.0 stars **Reviewed by:** Israel P. | Information Systems Manager I, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about KACE Unified Endpoint Manager?** Client is dependable. They show on the console just fine once the client is running. The latest version allows to troubleshoot client a lot faster. **What do you dislike about KACE Unified Endpoint Manager?** Console is slow to refresh. Need faster refresh and better printout layout. Characters are too small when printing tickets. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Patching and helpdesk. We use it to patch our Dell computers. It seems to be possible to patch Macs but we have not attempted yet. ### 7. Great Change from our old system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about KACE Unified Endpoint Manager?** This tool is working well on our campus. It is nice to take a record of all comments and work that has been done on a service ticket. **What do you dislike about KACE Unified Endpoint Manager?** The color schemes and not being able to use HTML to create the colors we need to match our campus colors. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** It is a great accountability tool, imaging tool, deploying updates easier and saving us time. ### 8. Time Saver for security patches **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about KACE Unified Endpoint Manager?** I like how the KACE product is a very user friendly platform. **What do you dislike about KACE Unified Endpoint Manager?** I do not have any major complaints, the color change in the previous release was bad but will be fixed soon when we upgrade to the latest release. **Recommendations to others considering KACE Unified Endpoint Manager:** Just do it, it is worth the cost in time savings. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Easy to use to push scripts for security vulnerabilities. ### 9. More Powerful Then I Thought **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about KACE Unified Endpoint Manager?** The ability to distribute software, service desk options, inventory management **What do you dislike about KACE Unified Endpoint Manager?** I found the integration with Active Directory to be cumbersome and managing the imports tools to be less than intuitive. We have found that the box has vulnerabilities that our scans find. The only way to fix has been to disable some features. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Software distribution, inventory management and service desk ### 10. Works like two digital humans... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2018 **What do you like best about KACE Unified Endpoint Manager?** The ability to manage thousands of machines and have a detailed report to provide our clients on the status of their equipment. **What do you dislike about KACE Unified Endpoint Manager?** Multiple times we have had to repair the database. Each after an upgrade to the KACE server. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Touch multiple machines in little time with fewer human resources tied up. ### 11. Decent Product Plagued by Lack of Innovation **Rating:** 3.0/5.0 stars **Reviewed by:** Eric M. | Director of IT & Data Protection Officer (DPO), Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2018 **What do you like best about KACE Unified Endpoint Manager?** KACE is a feature rich and reliable product **What do you dislike about KACE Unified Endpoint Manager?** The lake of innovation and security has made KACE less appealing over the last several years. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Asset inventory, patching, software deployment, reporting. The major benefit of the product has been it's ability to keep all of our systems patched and under compliance. ### 12. Simplified management for smart people **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2018 **What do you like best about KACE Unified Endpoint Manager?** The ease of use and flexibility of the platform. **What do you dislike about KACE Unified Endpoint Manager?** While not difficult, the learning process with a trainer is really needed. The KACE units are so powerful you don't realize all that they can do until you start. Then your mind is blown :) **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Imaging, Inventory (Software and Hardware), health. ### 13. A nice appliance that fulfills all our needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2018 **What do you like best about KACE Unified Endpoint Manager?** Patching, software deployment, inventory all in one. Since we are a Dell shop, I like that warranty information and service tags are all available for quick reference. **What do you dislike about KACE Unified Endpoint Manager?** There are some security features that are not explained how to use them or what they are for. It is not user friendly in that respect. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Before KACE, we were using WSUS, Altiris, and a few other products that are all combined in the K1000. We can assign different user security types to accomplish different work tasks. ### 14. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about KACE Unified Endpoint Manager?** KACE is the central hub for all things IT in our organization, whether it be inventory, software deployment or help desk. **What do you dislike about KACE Unified Endpoint Manager?** I hope they keep up with the latest in Windows patching, including feature updates. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Software Deployment, Image Deployment, Licensing Management, Help Desk Functions, Asset inventory ### 15. the K1000 is moderately useful, the K2000 has yet to be used because of problems **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2018 **What do you like best about KACE Unified Endpoint Manager?** there is a active development team improving and supporting the product **What do you dislike about KACE Unified Endpoint Manager?** for our limited application using the K1000 is alot of work and we haven't been able to really get the K2000 to work for us yet; we are still using a Fog Project server for our imaging needs because it is easier to use **Recommendations to others considering KACE Unified Endpoint Manager:** none **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** our K1000 manages a fleet of remotely deployed netbooks which allow our programmers ot virtually deploy to projects across the country ### 16. KACE is an all-in-one solution. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2018 **What do you like best about KACE Unified Endpoint Manager?** We use it for our ticketing system, advertising software to our users, knowledge base, pushing Windows patches. It’s great. **What do you dislike about KACE Unified Endpoint Manager?** Some of the built-in fields for assets are not set up in a way we’d like to use, but we can’t hide them. **Recommendations to others considering KACE Unified Endpoint Manager:** It’s nice to have all these functions within the same place. No ticketing system or software is 100% perfect for everyone but it’s one of the better ones I’ve used. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** A lot of our users don’t have admin access so we use the ability to package software in Kace to provide updated software from there. ### 17. Kace Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about KACE Unified Endpoint Manager?** The ability for end users to submit tickets to the help desk has made our jobs as IT professionals much more efficient. **What do you dislike about KACE Unified Endpoint Manager?** Alot of user end up creating new tickets when responding to help desk correspondence **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Individual users have daily issues and KACE helps us to resolve their issues quickly so they can get back to working efficiently and effectively. One of the benefits we have realized is using the user state capture making computer upgrades much more convenient. ### 18. Kace is powerful but not a breeze to use **Rating:** 3.5/5.0 stars **Reviewed by:** Charlie S. | IT Director, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2018 **What do you like best about KACE Unified Endpoint Manager?** Kace is very powerful allowing you to manage IT assets, Help Desk, update management, security settings, software deployment, and many other tasks. **What do you dislike about KACE Unified Endpoint Manager?** Some items are difficult to customize and or setup. Training makes this easier, but training is not inexpensive. **Recommendations to others considering KACE Unified Endpoint Manager:** Be sure to sign up for training and implementation if you haven't used Kace before. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Kace is very useful for our ITAM and integrated Help Desk. A single portal for handling multiple tasks is great for our small IT staff. ### 19. K2000 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about KACE Unified Endpoint Manager?** The ability to deploy to multiple systems and manufactures. Including the ability to customize the deployments and include drivers. **What do you dislike about KACE Unified Endpoint Manager?** Some of the network setup can be complicated. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** We are solving the problems of manually installing and setting up our devices. ### 20. KACE **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2018 **What do you like best about KACE Unified Endpoint Manager?** easy to use, and then is easy to teach about this product **What do you dislike about KACE Unified Endpoint Manager?** not active directory friendly, it will be good if the product can talk to MS-active directory **Recommendations to others considering KACE Unified Endpoint Manager:** easy to use **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** patching and deploying ### 21. Patch Management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2018 **What do you like best about KACE Unified Endpoint Manager?** That we can schedule when to detect and deploy Microsoft patches. **What do you dislike about KACE Unified Endpoint Manager?** Sometimes updates run at times other than their scheduled times. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Solving security issues with making sure patches are installed weekly. ### 22. Great product that helps control the network environment. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about KACE Unified Endpoint Manager?** Ability to push software installs across the network and the ability to inventory computers. **What do you dislike about KACE Unified Endpoint Manager?** Things I dislike are the inability to sort or filter certain keywords in a simple way to find past solutions using the help desk. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** We can fix many issues using less man power and time. We have benefited by having a working system that controls so much without having to staff so many people. ### 23. Support 80% **Rating:** 2.5/5.0 stars **Reviewed by:** Joseph B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2018 **What do you like best about KACE Unified Endpoint Manager?** Software distribution and imaging. We use k1 and k2. **What do you dislike about KACE Unified Endpoint Manager?** Wol tech. Barely works and needs AMT integration. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** We do mostly software distribution and quick fixes. ### 24. Great tool for managing systems **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2018 **What do you like best about KACE Unified Endpoint Manager?** Device inventory, patch management and scripting **What do you dislike about KACE Unified Endpoint Manager?** Instructions are not always clear or easily accessible **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Application deployments and asset management ### 25. KACE review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2018 **What do you like best about KACE Unified Endpoint Manager?** being able to push images to new computers and have it ready to deploy once completed **What do you dislike about KACE Unified Endpoint Manager?** having newer hardware not quite compatible since there might be a delay when drivers have been updated to KACE. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** deploying out PCs quickly to staff. Having the PCs ready for the new users right away. ### 26. Good overall device management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about KACE Unified Endpoint Manager?** The flexibility provided by the service desk rules and custom inventory options combined with scripting abilities. **What do you dislike about KACE Unified Endpoint Manager?** The support for macOS isn't great and could use a lot more support. **Recommendations to others considering KACE Unified Endpoint Manager:** Having someone with MySQL experience is a huge plus to get the most out of KACE. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Patching, Windows Updates, software deployment, Helpdesk. ### 27. Kace SMA and SDA Makes my Job easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2018 **What do you like best about KACE Unified Endpoint Manager?** I am able to do my job easier without having to touch and every single machine. **What do you dislike about KACE Unified Endpoint Manager?** There is not much to dislike. This product does our help desk tickets, asset inventory. and Software deployments. This is any awesome product. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** pushing Software with ease. ### 28. Positive impact on our environment **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2018 **What do you like best about KACE Unified Endpoint Manager?** Kace Has allowed our tier 1 support to close out calls in place of opening support tickets. This has allowed for more timely support **What do you dislike about KACE Unified Endpoint Manager?** There is nothing negative we have experienced. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Time it would take to solve tier 1 issues ### 29. Outstanding solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about KACE Unified Endpoint Manager?** KACE is outstanding solution, useful, simple and quick to learn about. KACE covers all the requirements you would need to manage your systems. **What do you dislike about KACE Unified Endpoint Manager?** entry level servicedesk and Linux support few distribution **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** software inventory, distribuition, remote site management. ### 30. Ease of use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2018 **What do you like best about KACE Unified Endpoint Manager?** Eliminates the need for micro managing updates. **What do you dislike about KACE Unified Endpoint Manager?** Not enough customization on the look and feel/branding. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Secure way to push software without going to each machine. ### 31. Kace **Rating:** 2.5/5.0 stars **Reviewed by:** Mike B. | Network & Systems Administrator, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about KACE Unified Endpoint Manager?** I like the inventory part of it. Helpdesk seems solid for the most part. **What do you dislike about KACE Unified Endpoint Manager?** Steep learning curve. Their jumpstart training helps, but misses a lot. Upgrading agents sometimes blows out the kace target name. Helpdesk email doesn't support HTML. **Recommendations to others considering KACE Unified Endpoint Manager:** Vet this product well. Question the sales rep about everything. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Inventory, helpdesk, patching ### 32. Keeping it together with Kace **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin B. | PC Technician, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2017 **What do you like best about KACE Unified Endpoint Manager?** We have been a Kace shop since Dell purchased them years ago. Maybe we like Kace a little too much. The service desk portion which is mostly design for IT can be highly customized. We have ours broken down into 16 different queues now allowing many different departments the flexibility and power of an IT grade helpdesk for their needs. And since they all reside in the same location, workflow is a piece of cake. **What do you dislike about KACE Unified Endpoint Manager?** I can honestly say, there is nothing I dislike about Kace. **Recommendations to others considering KACE Unified Endpoint Manager:** Dell has recently sold off Kace along with other products. At first, there was a concern. Word around the net was that Kace wasn't going anywhere but it also wasn't really going anywhere. We have recently heard from some of the engineers that there has been a fire so to speak lit under Kace and we can expect to see the same great things down the road with Quest that we had with Dell. Time will tell. If it stays the same, it will work fine for us for years to come. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** It is our one-stop-shop for software installs, images, helpdesk tickets, inventory. From an IT standpoint, we have gone from an 80/20 running around campus, putting out fires to the opposite. Now we spend more time in our office using Bomgar to remote IT problems. We get more done with less people. And we have extended our support to students and off-campus as well. ### 33. Kace is a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2018 **What do you like best about KACE Unified Endpoint Manager?** Great all in one IT product allowing awesome back end tools and simple end user views. **What do you dislike about KACE Unified Endpoint Manager?** Lack of true customization on both the site but specifically on the mobile app. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** We are able to monitor systems and deploy necessary updates as needed while also providing a user friendly ticketing system. ### 34. KACE **Rating:** 4.0/5.0 stars **Reviewed by:** Esther C. | IT Supervisor, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about KACE Unified Endpoint Manager?** I really like how I can manage all my assets and deploy scripts from one database. **What do you dislike about KACE Unified Endpoint Manager?** They changed the way it's laid out and operates when Dell sold KACE 1000. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** I realized that alot of my deployments will no longer work with KACE. ### 35. I love using kace for ticketing needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about KACE Unified Endpoint Manager?** It’s a very simple program to user for an end user. **What do you dislike about KACE Unified Endpoint Manager?** I currently do not have any complaints about kace. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** We are able to submit and keep track of our work orders ### 36. K2000 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2017 **What do you like best about KACE Unified Endpoint Manager?** I love being able to manage and automate right from my virtual machine to hundreds of locations. **What do you dislike about KACE Unified Endpoint Manager?** I dislike the lack of knowledge and/or solutions. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** N/A. ### 37. Kace Review **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2017 **What do you like best about KACE Unified Endpoint Manager?** Users can request applications to be installed through the software that will be downloaded automatically... IE: Office 2016. Easy for the end user to use. **What do you dislike about KACE Unified Endpoint Manager?** Not easy to filter tickets to find a specific one not assigned to yourself or if you don't know who it is assigned to. Used other work order systems that are easier for the tech, however not for the end user. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** As a computer tech, this software helps organize the tickets that come in. ### 38. Kace is a powerful tool that we are just starting to harness. **Rating:** 4.5/5.0 stars **Reviewed by:** Pierre L. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2016 **What do you like best about KACE Unified Endpoint Manager?** Kace has been amazing thus far. We use it to inventory all of our corporate laptops, deploy images to these machines, and verify the state of any given machine at any time. We are just beginning to leverage this tool and understand how it works. There is amazing potential for this to make our lives in IT much easier, but the interface and the processes are pretty obscure. **What do you dislike about KACE Unified Endpoint Manager?** The UI needs a lot of work. It is a complicated piece of hardware/software that required advanced skills and consultation to deploy and operate. We are signing up for training packages now for the entire team since many of the tools and features are difficult to figure out or configure. **Recommendations to others considering KACE Unified Endpoint Manager:** Consider the cost of training, implementation, and maintenance. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** This allows us to verify if any given machine has encryption, anti-virus, out of date software, etc. This allows us to deploy standard images to our machines. This allows us to manage PCs, Macs, and Linux boxes all in one centralized location. This allows for inventory tracking This allows for pushing updates remotely ### 39. Functional software deployment and SOE imaging solution **Rating:** 3.5/5.0 stars **Reviewed by:** Jacob L. | System Administrator, Food Production, Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2016 **What do you like best about KACE Unified Endpoint Manager?** We use both the K1000 and K2000 appliances within our environment. We use the K2000 for SOE deployment and the K1000 for software deployment and software inventory. Although the K1000 also includes a helpdesk ticketing system, we use one from a different vendor. Both appliances work well and are very efficient with bandwidth as a client is deployed on every machine. **What do you dislike about KACE Unified Endpoint Manager?** Building the image for deployment through the K2000 can be a little tricky and not as easy as deploying through SCCM however the cost of the K2000 appliance is a bit lower. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** We replaced our Altiris environment with KAC eand couldn't be happier. Not only did we save money but we also saved time with deployment by automating more than we did before. The K1000 appliance can also work with "Extender" shares in other sites to use as additional distribution points which helps with bandwidth usage. ### 40. The k1000 and k2000 are useful for our organization, with some stumbling steps along the way **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2016 **What do you like best about KACE Unified Endpoint Manager?** The k1000 inventory, scripting, and managed installs are a great asset to have for managing systems. Being able to flexibly schedule times, and install software on systems overnight or while users are logged off is great. Inventory lets us generate reports on systems that have low disk space, or have illicit software installed. K2000 Driver installs after deployment is a cinch, just download the drivers for the model in question(in the k2000 web console), and it will automatically install the drivers after Windows is installed. Very slick Scripted installations in the k2000 are useful, and better than imaging in my opinion. Allows you to custom tailor a machine on the fly if need be, by placing packages that need to be on the machine. **What do you dislike about KACE Unified Endpoint Manager?** For the k2000 Not being able to PXE boot on UEFI enabled machines without a boot stick is a pain point. Its a feature that is sorely lacking, even to this day The k2 team apparently doesn't communicate with dell, because some system models do not get reported the same way as they do from Dell. This messes up driver feeds sometimes, making the k2 think a system model is not the same as what they have on file. It's a relatively easy fix, but one that I shouldn't even have to do. K1000 They recently dropped jquery support for the UI. This was helpful in making our ticketing system more user friendly for our customers. No built in remote viewer. There are instructions for using UltraVNC, but we did not like that product, as it can be spotty at best with how well it works **Recommendations to others considering KACE Unified Endpoint Manager:** You'll need a decent remoting software, as UltraVNC was not a good product. Test the ticketing system heavily, it is a little bit of a beast to get it up and running. However, if you have someone on your team that knows SQL, you can use the ticketing system for much more. We use it for purchase orders as well, with approvers and multiple tiers of escalation. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** I run a school of about 600 devices and about 800 users. I have used almost every facet of the K1000 and k2000 and find it a good all in one solution. Coupled with group policy, and Bomgar for remoting there isn't much else I need to run and maintain the systems in a day to day function. ### 41. Dell KACE K1000 **Rating:** 4.0/5.0 stars **Reviewed by:** Ritchie S. | IT Manager, Philanthropy, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2016 **What do you like best about KACE Unified Endpoint Manager?** With the latest updates the system is easier to use to maintain patch management and asset management. The service desk is very useful also. **What do you dislike about KACE Unified Endpoint Manager?** The one issue I have is finding the time to learn how to deploy software using the system. It doesn't seem very intuitive at times. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Patch management has become much better with the K1000 and the servicedesk feature is great for us. ### 42. Good product for certain things **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2016 **What do you like best about KACE Unified Endpoint Manager?** The service desk feature and inventory feature. **What do you dislike about KACE Unified Endpoint Manager?** The patching side can be difficult and isn't always easy to know why it failed. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** 3rd party patching, inventory, and service desk. ### 43. gets the job done **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2016 **What do you like best about KACE Unified Endpoint Manager?** automatic updates to clients, managed software distribution **What do you dislike about KACE Unified Endpoint Manager?** annoying popups, automatic reboots on clients **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** managed updates and automation ### 44. kace **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2016 **What do you like best about KACE Unified Endpoint Manager?** kace works really well with regards to helping us do our hardware inventory. it allows us to see at a touch of a button what kind of machines we have, how many we have of them, and how they are being used. it allows us to properly plan our years budget as well **What do you dislike about KACE Unified Endpoint Manager?** the main thing that i dislike about dell lace is that sometimes to get some basic information out of the box a lot of steps are actually required. also when we want tpush out software to all the machines the process can take quite a while to finish and it doesnt allow us to move on to the next task. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** the business problem that we are solving by using dell kace hardware is it allows us to manipulate all the machines that we have in inventory without having to visit every single machine. this makes it a lot easier to push out new versions of software budles that we use or to install windows updates and keep all the machines up to date ### 45. Solid Service Desk Software **Rating:** 4.0/5.0 stars **Reviewed by:** Steven D. | Website Developer, SaaS Test Automation, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2015 **What do you like best about KACE Unified Endpoint Manager?** User Interface Help Desk Ticketing Asset Managment **What do you dislike about KACE Unified Endpoint Manager?** There is nothing about this product that I dislike. **What problems is KACE Unified Endpoint Manager solving and how is that benefiting you?** Software & Hardware Inventory Disk Imaging Software Distribution Patch Management & Deployment Service Desk Enterprise Mobility Management ## KACE Unified Endpoint Manager Discussions - [What are the benefits and drawbacks of using KACE Unified Endpoint Manager for IT asset management?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-kace-unified-endpoint-manager-for-it-asset-management) - 1 comment - [View KACE Unified Endpoint Manager pricing details and edition comparison](https://www.g2.com/products/kace-unified-endpoint-manager/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+08%3A27%3A14+-0500&secure%5Bsession_id%5D=2c63c0a6-7540-4dc3-a2ef-aeb8faf6c6f7&secure%5Btoken%5D=726f2dd4805d4416971ae531734f3c6c0ce47074199dd45c6aaa4b86e23272b5&format=llm_user) ## KACE Unified Endpoint Manager Features **Administration** - Compression - Automation - Web Interface - Administration Console **Scope** - Endpoint Inclusiveness - Multi-OS Support **Generative AI** - AI Text Summarization **System Control** - Device Control - Application Control - Asset Management **Platform - Mobile Device Management (MDM)** - Regulation Compliant **Deployment** - Device Variety - OS Variety - Deployment Methods **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Operating System** - Multi-Systems Support - Apple Support - Android Support **Imaging** - Remote Imaging - Offline imaging - Online imaging **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Security Management** - Incident Reports - Security Validation - Compliance **Management** - Applicatons Management - Applications Consolidation - Whitelist - Blacklist - Usage Information - Mobile Device Management - Lockdown Management - Endpoint Management - User Session Management - Content Management - Patch Management - Task Management - Mobile Content Management - Security Management - Audit Management - Remote Monitoring & Management - Data Management - Policy Management - Compliance Management - Asset Lifecycle Management - Configuration Management - User Management - Inventory Management - Software Management - Deployment Management **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Mobile Content Management - Generative AI - Remote Access & Monitoring - Deployment Management - Policy Management - Patch Management - Encryption - Compliance Management - Alerts/Notifications - Configuration Management - User Management - Support Ticket Management - BYOD Management - AI Copilot - Mobile Device Management - Endpoint Management - App Management - Access Controls/Permissions - Workflow Automation **Security** - Remote Wipe - Security **Agentic AI - Mobile Device Management (MDM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integration - Third-Party Integrations - Active Directory Integration **Additional Functionality** - Mobile Access - Usage Tracking/Analytics - Automatic Reset - Onsite Printing - Self Service Portal - Remote Access/Control - For Android Devices - Surveys & Feedback - Digital Signage - Barcode/Ticket Scanning - Touch Screen - Point of Sale (POS) - Timeout - Multi-app mode - Offline Access - Generative AI - QR Codes - Data Synchronization - Location Tracking - AI Copilot - Browsing Restrictions - Customizable User Interface - Self Check-In/Check-Out - Secure Browsing - Alerts/Notifications - Customizable Branding - Video Looping - Self Ordering - For iPad Devices - Reporting/Analytics - Single-app mode - Templates - Check-in/Check-out - Ticketing - Order Entry - Broadcast Messaging - Visitor Tracking - Secure Data Storage - Access Controls/Permissions - Wireless Internet Access Control - Single Sign On - Enrollments/Onboarding - Automatic User/Device Recognition - API - Kiosk Mode - Remote Update/Installation - Activity Dashboard - Synchronization Scheduling - IT Asset Tracking - Two-Factor Authentication - Wireless Troubleshooting - Monitoring ## Top KACE Unified Endpoint Manager Alternatives - [Ivanti Endpoint Manager](https://www.g2.com/products/ivanti-endpoint-manager/reviews) - 4.2/5.0 (138 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,951 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) - 4.5/5.0 (1,118 reviews)