--- title: KACE Unified Endpoint Manager Reviews meta\_title: 'KACE Unified Endpoint Manager Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 95 reviews by the users' company size, role or industry to find out how KACE Unified Endpoint Manager works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 95 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ## Top-Rated Alternatives [ ![Ivanti Endpoint Manager](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ivanti Endpoint Manager") Ivanti Endpoint Manager 4.2/5(143) ](https://www.g2.com/products/ivanti-endpoint-manager/reviews) [ ![NinjaOne](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NinjaOne") NinjaOne 4.7/5(5,024) ](https://www.g2.com/products/ninjaone/reviews) [ ![ManageEngine Endpoint Central](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ManageEngine Endpoint Central") ManageEngine Endpoint Central 4.5/5(1,129) ](https://www.g2.com/products/manageengine-endpoint-central/reviews) [ View All Alternatives ](https://www.g2.com/products/kace-unified-endpoint-manager/competitors/alternatives) # KACE Unified Endpoint Manager Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by KACE Unified Endpoint Manager but has limited features. Are you part of the KACE Unified Endpoint Manager team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Replace your manual processes, non-integrated point solutions, or overly complex software suite with the industry’s most comprehensive endpoint systems management solution and give your IT team more time to innovate. KACE fast-to-implement, easy-to-use systems management and deployment solutions provision, manage, secure, and service your growing organization’s network-connected devices, including Windows PCs, Macs, Chromebooks, tablets, Linux, UNIX, and Windows Servers, printers, storage and the internet of things (IoT), while delivering rapid return on investment. And, to add more value to your endpoint systems management solution, explore KACE Essential Services. * * * Seller [Quest Software](https://www.g2.com/sellers/quest-software) Discussions [KACE Unified Endpoint Manager Community](https://www.g2.com/products/kace-unified-endpoint-manager/discuss) Languages Supported German, English, French, Japanese, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Ken Galvin Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fkace-unified-endpoint-manager%2Freviews%3Fpage%3D5) ## User Insights Average based on 95 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) SB sean b. IT Support Consultant Enterprise (\> 1000 emp.) 2/21/2019 "Useful Windows management product that has some drawbacks." 3.5/5 What do you like best about KACE Unified Endpoint Manager? It is very easy to use and doesn't have much of a learning curve. Most of the IT Professionals across campus were able to implement KACE pretty quickly. Review collected by and hosted on G2.com. What do you dislike about KACE Unified Endpoint Manager? The UI is buggy and we've had a lot of issues with random log outs. Review collected by and hosted on G2.com. Recommendations to others considering KACE Unified Endpoint Manager: I would recommend KACE as a device management product but there may be better products out there (SCCM etc). KACE is a good product for more novice IT professionals. Something more advanced may be better for more seasoned IT folks. Review collected by and hosted on G2.com. What problems is KACE Unified Endpoint Manager solving and how is that benefiting you? We are able to get a thorough device inventory, adhere to our IT Security standards and provide a good user experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jon D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jon D.") JD Jon D. Director Information Technology Support Mid-Market (51-1000 emp.) 9/18/2018 "A Very Solid End-Point Management Solution" 4.5/5 What do you like best about KACE Unified Endpoint Manager? Kace is actually two different products, the Kace System Management Appliance (a.k.a. K1000) and the Kace System Deployment Appliance (a.k.a K2000). Together they form an integrated end-point management solution that gives you a comprehensive view of your environment and can address system deployment, asset management, security, software distribution, and service desk for medium to large companies. I have deployed Kace at two different companies, both around 400 users. It is relatively easy to deploy and realize value. The value increases as your staff learns to use the tool and further customize it for your business. We have realized additional value by deploying the service desk module to our HR and Legal departments for them to handle internal requests. Review collected by and hosted on G2.com. What do you dislike about KACE Unified Endpoint Manager? We are growing quickly and adding licenses takes too long. I look forward to them adopting an online purchasing program. Logging is cryptic so when jobs fail, it is often unclear why they failed. Review collected by and hosted on G2.com. Recommendations to others considering KACE Unified Endpoint Manager: If you have a very large environment / help desk, you might want to look at using a different service desk product and integrate it with KACE. The service desk component, while good, is easily the weakest link in the package, although it is improving. Case offers no incident management capability. Review collected by and hosted on G2.com. What problems is KACE Unified Endpoint Manager solving and how is that benefiting you? System Deployment Service Desk with Remote Access Tie-In Asset management Patch management Vulnerability management Software deployment Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Eric W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric W.") EW Eric W. Systems Engineer Information Technology and Services Enterprise (\> 1000 emp.) 1/31/2019 "An easy to use helpdesk solution; flexible and good for end users as well" 4.5/5 What do you like best about KACE Unified Endpoint Manager? You can build out nearly anything that you want done, but it comes with the basics that will cover you without the need to build anything. Review collected by and hosted on G2.com. What do you dislike about KACE Unified Endpoint Manager? It either comes as a 500gb or 1tb deployable virtual server, but I have not seen it use that much space. Review collected by and hosted on G2.com. Recommendations to others considering KACE Unified Endpoint Manager: Definitely demo it.. see if their implementation supports coming from your current vendor. Lean on them to get you running. Review collected by and hosted on G2.com. What problems is KACE Unified Endpoint Manager solving and how is that benefiting you? Helpdesk solution, ticket tracking, solve history, and some endpoint management. There is also a KB functionality. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Kent W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kent W.") KW Kent W. Unix System Administrator Higher Education Mid-Market (51-1000 emp.) 8/28/2018 "Hard to Learn, Quirky, Misses on some things, but Powerful" 3/5 What do you like best about KACE Unified Endpoint Manager? I like to be able to push scripts out to machines at will. Review collected by and hosted on G2.com. What do you dislike about KACE Unified Endpoint Manager? So far (although I understand it's in the next version), no ability to chain scripts together (so that Script One can trigger Script Two, etc). I've worked with this box for two years now, and still don't really grasp (non-scripted) Distribution or the two Software databases; it seems all terribly convoluted to me, and I'm not a dumb guy. At all. I don't like that I can't push the agent to a Windows machine without either using a 3rd-party tool (Active Directory) or doing pre-push prep work on each potential Windows client. I want one tool that does it all, remotely. I'm not sure that's possible, with the design of Windows, but still, I dislike the situation. I dislike some of the layouts - scroll all the way to the bottom to hit Save, but oops, what if this isn't the right script? I better check which script I'm saving; scroll all the way to the top to see the name; yep, it's the right one; scroll all the way to the bottom to hit Save. All that's on the K1. The K2 has become partially useless to us, as with the changes Mac has made to its systems, "Imaging is dead", and the K2 can't image Macs any more. Although I really like the scripted installs on the K2, I don't care for the new "Task Groups". They only do about 50% of what they should do, and at that low-level, they are essentially useless to me. And again, the layout. So. Much. Scrolling. And both appliances need some sort of Undo, or at least "Save a copy"; it's way too easy to slip on a click and not know what you've done, and lose something important. And organization! I want to be able to organize my scripts and tasks and deployments, so instead of digging through 200 scripted installs, I can arrange them into collapsible/expandable groups, etc. And again, task-chaining. Please, oh please, let me chain one task to another, so that I can have a standard scripted install of a standard Windows setup (composed of Windows, Office, antivirus) , and at the end of that, change out one (or better, trigger with a run-time option/environment variable), a chained link to a different set of installation routines (one that has business apps, one that has student-learning apps, one that has CAD apps, etc), so that my main Windows image can be the base for 20 different individual setups with just a tweak of an environmental variable or a checkbox. Review collected by and hosted on G2.com. Recommendations to others considering KACE Unified Endpoint Manager: I think KACE has a lot of promise, but it's got a lot of rough edges. Review collected by and hosted on G2.com. What problems is KACE Unified Endpoint Manager solving and how is that benefiting you? Because the learning curve is so high and steep, we've gone through four or five different KACE system managers (I'm the most recent one), and none have really gotten full control of the boxes. I've been at it two years now (and went to this last Spring's KACE UserKonf (or whatever it was called), and am just now getting to where I can say I'm fairly comfortable with the boxes. But now that I'm at that point, I'm able to get a call that Computer X needs Software Y, and in a few short clicks, boom, the software is there. (It would help a lot to have that chaining feature, as many of our computers are frozen with Deep Freeze, which means thawing them first, rebooting, install the software, freeze them, and reboot; since there's no [easy, built-in] way to continue a task over a reboot, I have to manually babysit this process, when it should be much more automagic.) We image new Dells with the K2, using scripted images. For the most part it works pretty well, but there's not easy way to get diagnostic results, and there's often random failures in the process, so that on this run, Adobe XD gets installed, but on the next one with identical hardware, XD fails to install, and we don't know it until we physically check the after-imaging results. I'm sure we could make our installation tasks more robust with our own debugging routines, but then, that kind of puts the onus back on us instead of on the product that promised to make our lives easier. Still, it works well enough that it beats imaging the computers by hand, one-by-one, the way we used to do it. And we want to use the K1 for patching our machines, but again, the complexity of the process leaves us making very small maneuvers in that direction, so as not to hose our campus with a bad push. Review collected by and hosted on G2.com. Show More 9/4/2018 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JA Jason A. Mid-Market (51-1000 emp.) 8/29/2018 "Kace Review" 1.5/5 What do you like best about KACE Unified Endpoint Manager? The service desk module is the best. It allows our teachers to create work orders and us to keep track of their service. It lets us tie in our inventory to the work orders and scripting. Review collected by and hosted on G2.com. What do you dislike about KACE Unified Endpoint Manager? Kace has many bugs. Inventory doesn't report back the stock to all the filters that Kace has to offer and running scripts has certain problems that prevent it from running correctly. Review collected by and hosted on G2.com. Recommendations to others considering KACE Unified Endpoint Manager: Wait till the major version comes before buying. Support is a hit and miss. I dread having to call them. I get someone who doesn't know how to talk to customers or someone who doesn't know their own product. Review collected by and hosted on G2.com. What problems is KACE Unified Endpoint Manager solving and how is that benefiting you? We use Kace 2000 to deploy images on a bulk scale allowing us to efficiently get them out on time. Before we had outsourced this which cost the district extra money and delay. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Travis Keith O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Travis Keith O.") TO Travis Keith O. Lead Technical Support Analyst Higher Education Mid-Market (51-1000 emp.) 8/29/2018 "Windows Good, Apple Bad" 2.5/5 What do you like best about KACE Unified Endpoint Manager? Kace does a great job of imaging Windows machines. The scripted images are very nice, and the automatic driver installs are excellent. Review collected by and hosted on G2.com. What do you dislike about KACE Unified Endpoint Manager? Kace does not support Apple computers. It takes 6 months for Kace to adjust to the newest Apple OS, which means I'm half a year without being able to use the K2 on Apple machines. That seems a waste. And this says nothing about how the K2 isn't compatible with Apple's latest OS, High Sierra. That's just not good in my book. Review collected by and hosted on G2.com. Recommendations to others considering KACE Unified Endpoint Manager: Mac imaging has to be addressed and updated in a more timely manner. If that's not possible, there has to be a more clear suggestion for customers to follow. Review collected by and hosted on G2.com. What problems is KACE Unified Endpoint Manager solving and how is that benefiting you? We're able to image Windows machines, and push installs to computer effectively. We are also able to patch computers in a timely manner. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Small-Business (50 or fewer emp.) 12/28/2018 "A good ticket management system, occasionally bogged down by time-outs and slowness." 3.5/5 What do you like best about KACE Unified Endpoint Manager? The interface and availability of information necessary to respond to client needs is very intuitive and reliable, and the ease with which a new user can familiarize themselves with the system is great. Review collected by and hosted on G2.com. What do you dislike about KACE Unified Endpoint Manager? The system can be very slow, timing out and slowing down frequently. Whereas a user used to be able to call, provide us a ticket number, and we could load it in a matter of seconds, it can now take minutes to load and update tickets, often erasing the new details we've added when it times out. These issues seem specific to certain web browsers, but even its mobile client KACE Go suffers from these timeouts. Review collected by and hosted on G2.com. Recommendations to others considering KACE Unified Endpoint Manager: Test out different web browsers. Works wonders on Edge, but suffers on Firefox. Review collected by and hosted on G2.com. What problems is KACE Unified Endpoint Manager solving and how is that benefiting you? We can track device status and see when users are to be upgraded via software or hardware updates, remotely assist them, and address issues before users are able to be impacted. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite CD Chris D. Mid-Market (51-1000 emp.) 8/30/2018 "Computer Systems Manager" 4.5/5 What do you like best about KACE Unified Endpoint Manager? Ease of use and ability to manage disconnected road warrior computers. Patch support for non Microsoft products. Deep integration with Dell hardware (BIOS, warranty info, etc). Review collected by and hosted on G2.com. What do you dislike about KACE Unified Endpoint Manager? Periodic problems with KACE agents that stop communicating. Some confusion over overlap between SMA managed installs and SDA post-installation tasks. Can't select post-install tasks to sync to SDA RSA. Some limitations in options for Help Desk. Review collected by and hosted on G2.com. Recommendations to others considering KACE Unified Endpoint Manager: Prepare users for install by developing a communication plan on the expectations for their interaction with the patch process (not putting laptop to sleep without installing, why multiple reboots may be necessary at first. Review collected by and hosted on G2.com. What problems is KACE Unified Endpoint Manager solving and how is that benefiting you? Patch management & remote computer management. Patch compliance and reporting have improved dramatically. I now have almost the same ability to manage disconnected road warrior computers as those that are on my LAN. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/26/2019 "KACE review" 4/5 What do you like best about KACE Unified Endpoint Manager? Easy to manage data on inventory, assets, and users. Review collected by and hosted on G2.com. What do you dislike about KACE Unified Endpoint Manager? KACE feels a little dated compared to other ticketing systems I’ve used but it works Review collected by and hosted on G2.com. What problems is KACE Unified Endpoint Manager solving and how is that benefiting you? Issue tickets Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Small-Business (50 or fewer emp.) 11/4/2016 "Great product for automated software patching across the network and inventory of SW & HW" 4/5 What do you like best about KACE Unified Endpoint Manager? Windows OS & OS X support Inventory tracking licensing tracking patching for our non-MS software can run as a virtual instance (with a ready to run VMWare image) ability to see who has not checked in with the network and how long it has been Regular updates to appliance and agents even after the sale from Dell Pricing is very cost competitive compared with other solutions Review collected by and hosted on G2.com. What do you dislike about KACE Unified Endpoint Manager? We probably use less than 1/4 of what KACE offers us Minimum license count is 100 (we have a staff under \<50) Review collected by and hosted on G2.com. Recommendations to others considering KACE Unified Endpoint Manager: If you require a patching solution for non-MS software or a better visibility of hardware and software on your network and require a solution that does not bust the bank to do all of this. Review collected by and hosted on G2.com. What problems is KACE Unified Endpoint Manager solving and how is that benefiting you? We needed a solution that would give us the ability to update non-Microsoft software we are running in place here. The ability to also have more visibility to our hardware and software inventory is certainly a bonus to have when Review collected by and hosted on G2.com. Show More 9/7/2018 Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about KACE Unified Endpoint Manager? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about KACE Unified Endpoint Manager ](https://www.g2.com/products/kace-unified-endpoint-manager/discussions/new) GU Guest User • Last activity over 1 year ago What are the benefits and drawbacks of using KACE Unified Endpoint Manager for IT asset management? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-kace-unified-endpoint-manager-for-it-asset-management) GU Guest User What is KACE Unified Endpoint Manager used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-kace-unified-endpoint-manager-used-for) [ View all Discussions ](https://www.g2.com/products/kace-unified-endpoint-manager/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 20 months ### Average Discount 11% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/kace-unified-endpoint-manager/pricing) ## How much does KACE Unified Endpoint Manager cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 7 purchases. 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