Juphy Reviews & Product Details

All social communication channels — Facebook, Instagram, Twitter, YouTube, Whatsapp, Linkedin, Google Play Store, Google My Business, IOS App Store — in one place. Speed up the customer satisfaction management process by bringing all the real-time social messages into one place. With a single click, quickly respond to all comments, direct messages, ads comments, and reviews through Juphy's dashboard. Talk to your teammates over Juphy to deliver the fastest solution to your customers on all communication platforms. Measure your customer support performance with actionable, easy-to-read reports based on your customer interaction data.

Seller

Juphy

Discussions

Juphy Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Alara Eren (Marketing Manager at Juphy)

Pricing

Pricing provided by Juphy.

Starter

$25.00

1 Per User Per Month

Growth

$45.00

1 Per User Per Month

View More Pricing Information

Top-Rated Alternatives

Zendesk for Customer Service

4.3/5(7,126)

View All Alternatives

User Insights

Average based on 93 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

G2 reviews are authentic and verified.

Here's how.

Haris K.

Founder / Ads Architect

Small-Business (50 or fewer emp.)

1/3/2021

"It's a must-have tool for small businesses"

5/5

What do you like best about Juphy?

Ease of managing social accounts replies Review collected by and hosted on G2.com.

What do you dislike about Juphy?

Need more networks like TikTok and Snapchat Review collected by and hosted on G2.com.

Response from Cem Bingöl of Juphy

Hey Haris,

Thank you for the reviews. We actually have no request for Snapchat right now. Would you consider opening a feature request for it? For TikTok, please upvote the feature request below to get notified about their progress!

https://juphy.canny.io/feature-requests/p/tiktok-integration

Kind regards,

Cem

AJ R.

Founder

Small-Business (50 or fewer emp.)

10/5/2020

"Convenient time saver"

5/5

What do you like best about Juphy?

Juphy fixes a problem with ease: all your customer communications being consolidated to one place. It just works, and saves time. Review collected by and hosted on G2.com.

What do you dislike about Juphy?

Very little missing! As new social platforms emerge I hope they will be included. Review collected by and hosted on G2.com.

Response from Cem Bingöl of Juphy

Hey AJ,

Thank you for your amazing review! You're right! Juphy definitely eliminates the fear of missing out!

Best regards,

Cem

Jijo J.

Founder

Small-Business (50 or fewer emp.)

9/26/2020

"Bring all your support platforms under one roof"

4.5/5

What do you like best about Juphy?

A simple interface and familiar interface. Amazing support, replies instantly in most of the cases. Review collected by and hosted on G2.com.

What do you dislike about Juphy?

Not much. Things I don't like or missing features are already mentioned on the roadmap. Review collected by and hosted on G2.com.

Recommendations to others considering Juphy:

Get this if you have multiple support channels. For example, if you respond to Facebook messages, Twitter DMs, etc. A real time saver. Review collected by and hosted on G2.com.

What problems is Juphy solving and how is that benefiting you?

All support questions under one roof, I don't have to go around switching tabs to answer my customers. Review collected by and hosted on G2.com.

Response from Cem Bingöl of Juphy

Hello Jijo,

Thank you for your review. We're trying our best and glad to help you!

Best,

Cem

Eric P.

CEO

Small-Business (50 or fewer emp.)

10/5/2020

"Best Multi-channel Support app"

5/5

What do you like best about Juphy?

Juphy offers many channels to track and support, amazing value for the price Review collected by and hosted on G2.com.

What do you dislike about Juphy?

Actually there is nothing I am unhappy about this great product. Review collected by and hosted on G2.com.

Recommendations to others considering Juphy:

If you need a multi-channel support including your email to social media connected accounts, Juphy is a no-brainer. Review collected by and hosted on G2.com.

What problems is Juphy solving and how is that benefiting you?

Customer support from different channels for my company I also feed my personal channels into it. Really amazing application that beats up the competition Review collected by and hosted on G2.com.

Response from Cem Bingöl of Juphy

Hello Eric,

Thank you for your review. We're striving to be the best!

Best,

Cem

Fabrizio P.

Business Unit Director

Small-Business (50 or fewer emp.)

9/26/2020

"Awesome tool to check and reply to customer reviews and requests"

5/5

What do you like best about Juphy?

I love the app store review feature that avoids to login to the different app stores and save me time. Review collected by and hosted on G2.com.

What do you dislike about Juphy?

I wish there was an integration also for the Amazon and the Huawei app stores reviews. Review collected by and hosted on G2.com.

Response from Cem Bingöl of Juphy

Hello Fabrizio,

Thank you for the stars! Please open a feature request on our community board and let others share their opinion. We can never know what tomorrow brings!

Regards,

Cem

Verified User in E-Learning

Small-Business (50 or fewer emp.)

10/28/2020

"Easy to use, does what it says it does"

4.5/5

What do you like best about Juphy?

Easy to add social accounts and reply and assign incoming messages, canned responses, workspaces. I like the pace of development with new features being added regularly. No learning curve, it's pretty intuitive and so far haven't needed to contact support, which is a big plus. Review collected by and hosted on G2.com.

What do you dislike about Juphy?

Really could use a mobile app and desktop app - I see these are on their roadmap Review collected by and hosted on G2.com.

Response from Cem Bingöl of Juphy

Hey there,

Thank you for the review! We're taking simplicity to the core! We're glad you like it!

Best,

Cem

Chris B.

Small-Business (50 or fewer emp.)

9/27/2020

"Really helpful for social inbox syndication"

5/5

What do you like best about Juphy?

I like that the tool is simple and straightforward. Takes the focus off of the chrome of the site and more on the content of your inboxes. Review collected by and hosted on G2.com.

What do you dislike about Juphy?

It's a little confusing at first - I wish there were a better tutorial process. Review collected by and hosted on G2.com.

Response from Cem Bingöl of Juphy

Hello Chris,

Thanks for the review. People usually find it easy to adapt the product. Please do not hesitate to contact us if you need help!

Kind regards,

Cem

Darren D.

Company owner

Small-Business (50 or fewer emp.)

10/28/2020

"Streamlined my client communication"

5/5

What do you like best about Juphy?

The way I only have to log in to one dashboard to reply on any platform. Review collected by and hosted on G2.com.

What do you dislike about Juphy?

Honestly nothing so far. It's been Really good Review collected by and hosted on G2.com.

Response from Cem Bingöl of Juphy

Hey Darren,

We're happy to help you! Thanks a ton for the stars!

Regards,

Cem

Verified User in Financial Services

Small-Business (50 or fewer emp.)

9/25/2020

"I hope it's worth the wait for the new features on the road map"

4/5

What do you like best about Juphy?

Conversation management on social media platforms

Manage all other social media accounts under one roof

Tagging of conversations, so we can filter and assign to the relevant persons in charge internally Review collected by and hosted on G2.com.

What do you dislike about Juphy?

Pending LinkedIn Share/Likes & Comments Integration

Pending WhatsApp and Desktop for Mac application

Development time of feature requests could be faster Review collected by and hosted on G2.com.

Recommendations to others considering Juphy:

Do not hesitate to give this a try, as I haven't found any good alternative to Juphy yet. I hope they can work on deeper integration and automation recipe on WhatsApp & Telegram and LinkedIn Review collected by and hosted on G2.com.

What problems is Juphy solving and how is that benefiting you?

I want to be able to obtain all my personal profile on LinkedIn Share/Likes & Comments. It's a feature pending for realization as it is on their road map. I have realized that I can do so for FB and others but not LinkedIn yet. Review collected by and hosted on G2.com.

Response from Cem Bingöl of Juphy

Hello there,

Thank you for the review. I'm afraid LinkedIn does not share personal profile data on their API. You can actually like comments on LinkedIn from Juphy. Also, good news: WhatsApp is released and ready to use.

Best regards,

Cem

John B.

Small-Business (50 or fewer emp.)

9/25/2020

"Best social management solution"

5/5

What do you like best about Juphy?

Central inbox, access all my socials in one location. Amazing support and driven team behind the product. Review collected by and hosted on G2.com.

What do you dislike about Juphy?

Not all social profiles currently able to connect. Review collected by and hosted on G2.com.

Response from Cem Bingöl of Juphy

Hi there,

We're glad to help you, John! Thanks bunch for the stars!

Regards,

Cem

Questions about Juphy? Ask real users or explore answers from the community

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How has Juphy supported your customer communication, and what features do you find most valuable?

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Last activity about 3 years ago

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Pricing Options

Pricing provided by Juphy.

Starter

$25.00

1 Per User Per Month

Growth

$45.00

1 Per User Per Month

View More Pricing Information

Juphy Features

Channels

Social

Live Chat

Process

Mentions

Tickets

Macros

Insight

Reporting

Help Desk

View More Features

Categories on G2

Social Customer Service

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Juphy Reviews & Product Details

Pricing

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Top-Rated Alternatives

User Insights

Juphy Reviews (93)

Juphy Reviews (93)

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Questions about Juphy? Ask real users or explore answers from the community

Pricing Options

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