JRNI has enabled us to streamline queue management, optimise staffing schedules, and enhance customer experience during peak periods. With their seamless booking tools and real-time scheduling capabilities, we’ve been able to better manage customer expectations and maintain our high standards of service. What sets JRNI apart is their faultless support and consultancy—consistently proactive, responsive, and insightful. Review collected by and hosted on G2.com.

Nothing, JRNI have taken the time to understand our business and our ways of working. They take our feedback on board and use this to enhance their products. Review collected by and hosted on G2.com.

It offers a very flexible and customizable platform that works really well to support our business. They have done a really good job of continuing to improve their product over the years, seek their customers opinions about what they value and would like to see. The Account manager support and Professional services team has done a really great job of meeting our needs and supporting us through our own evolution of how to maximize the utilize of JRNI in our business. Review collected by and hosted on G2.com.

Sometimes the ticket/support side can be challenging. although it has improved greatly, problem solving such specific technical bugs or issues can be very hard to work through over email rather then being able to talk to someone and explain what is happening. Review collected by and hosted on G2.com.

Easy for customers to set up an appointment with bankers and meeting sessions through different channels, allowing bankers to tailor interactions based on customer profiles, products and preferences.

As a feature JRNI provides actionable data on appointment volumes, customer behavior and service performance.

JRNI customer support is responsive and very committed with customers replying quickly and proactively to all our needs. Review collected by and hosted on G2.com.

A downside working from USA has been the time zone as they are located in London, but most of the times they adapt. Review collected by and hosted on G2.com.

We use JRNI Studio to manage both in-store and online appointment bookings. The program is easy to navigate, and making updates or changes is simple. It offers a wide range of features for appointments and events as well as other customer experiences. Overall JRNI helps us streamline appointment scheduling across channels, improving both team efficiency and customer experience. JRNI’s support team is also quick to provide solutions and answer any questions, which makes a big difference. Review collected by and hosted on G2.com.

There’s not much to dislike, but updates and new features can take a while to roll out. Review collected by and hosted on G2.com.

I had the pleasure of collaborating with the JRNI team for four years during my time at a bank in Ireland. Our branch staff relied on the platform to handle customer bookings and plan their day-to-day activities. When I first arrived, the tool wasn’t perfectly suited to our needs, but thanks to the team's openness and support, we were able to tailor it significantly. They were always responsive and proactive in implementing our suggestions. I would wholeheartedly recommend working with them. Review collected by and hosted on G2.com.

Not much to complain about! I had a great experience working with the team. If I were to nitpick, I would say that some minor feature updates took a bit longer than expected to be delivered. Review collected by and hosted on G2.com.

JRNI was a game changer for our organization. We went from the “dark ages” of sticky notes and paper schedules to a fully digital, streamlined appointment booking experience for both our team and our members. The ease of integration was impressive, and the JRNI team brought forward-thinking solutions to the table at every stage. Their hands-on support through rollout and adoption made a huge impact, ensuring both our employees and members embraced the new system with confidence. Couldn’t have asked for a better partner in this transition. Review collected by and hosted on G2.com.

Honestly, my only complaint is that we didn’t ditch the sticky notes and partner with JRNI sooner. Review collected by and hosted on G2.com.

I really enjoy our account representative, Luke Sisk. Anytime there is an issue, he steps up and makes sure it gets done. We have wonderful conversations in our meetings and it makes it easier to collaborate and work through anything that we need done or need help with. We are able to bounce ideas off of him and he made the whole process of getting our fitting program started very enjoyable.

Setting up the customer journeys was simple, easy to do, and if we had questions, our team would assist. The past year of our journeys being live, we have seen an influx of customers coming into our stores for golf club fittings all because of this program. Review collected by and hosted on G2.com.

The least helpful thing that occurred during our time with JRNI was in 2023. After we set up the customer journeys, made sure everything was working correctly, the system changed. It was stressful and time consuming to get everything set up again in the new system. It would have been better if we were told about the update ahead of time so our resources could be put elsewhere while we were waiting for the update to occur. Review collected by and hosted on G2.com.

We’ve been using the JRNI platform to manage our member appointment bookings, and the experience has been nothing short of excellent. The support is, bar none, the best I’ve encountered—responsive, knowledgeable, and consistently going above and beyond.

The user interface is clean and intuitive, making it easy for our members to book appointments without any confusion.

The dashboards are a favorite feature—well-designed, informative, and efficient. And as someone who misses England, I get a little joy every time I see the British English spellings in the platform’s directives and canned reports. It’s a small but charming touch that speaks to their roots.

Lastly, our Technical Account Manager is a standout. Always prompt, professional, and genuinely invested in our success—he regularly goes the extra mile, and we couldn’t be more grateful. Review collected by and hosted on G2.com.

The built-in reports are solid. Take note, if you’re customizing them, some familiarity with Oracle, Crystal Reports, or even VS Code will go a long way. Review collected by and hosted on G2.com.

Ease of Use and Configuration simplifies the setup process. Excellent tool for online appointment scheduling. Integrates easily with our website. Built in Video option is a nice feature to have. Analytics tools provide valuable insight into scheduling trends and staff utilization aiding in performance optimization. Automated confirmations, reminders and follow up communications help reduce no-shows and keep customers informed. Review collected by and hosted on G2.com.

We have encountered a couple of instances where our internal firewall settings do not allow access to some of the admin configuration pages. Review collected by and hosted on G2.com.

As for now my experience with JRNI had been amazing, if I have any critical situation, they always help our company resolving the matter and my communication with Luke has always been great and with quick responses. Review collected by and hosted on G2.com.

I would love for JRNI to have the functionality of Delete holidays from users' calendars in masse and not by individual and location Review collected by and hosted on G2.com.