jrni Features
Registration (16)
Event creation
Process of creating a new event
User registration process
User experience of registering for an event
Payment processing
Ease of use in processing attendee payments
Mobile check-in
Check attendees into events and sessions using a mobile device
On-site tickets and registration
Register attendees and sell tickets on-site
Online Registration
Real-time registration over the web
Visitor Registration
Make a list and register visitors
Visitor Registration
Make a list and register visitors
Multi-Event
Utilize the same app for multiple events
Group Registration
Register a group/batch of attendees
Online Registration
Real-time registration over the web
Event Registration
Online registration for events
Class Registration
Online registration for classes
Online Ticketing
Allow users to buy and sell tickets online, register for events, and collect buyer information
Season Tickets
Grants the users access to all events for one season
Electronic Payments
Electronically collect payments for goods or services
Marketing and Communications (30)
Event website creation
Design and manage a dedicated event website
Email automation
Automate email communications with attendees
Email customization
Design and customize email communications
Contact list management
Organize and manage contact list of attendees
Social media promotion
Advertise and promote event using social media integrations
Lead generation and retrieval
Tools for capture and follow-up of leads generated during an event
Guest List Management
Curating an intentional list of prospective guests as per relative interests to achieve specific goals.
Artist Management
Contract/License Management
Track, store, and access client contracts or licenses
Booking Management
Create, update, and manage bookings, itineraries, and reservations
Website Management
Built-in website builder or integration with third-party site
Attendee Management
Process of managing, tracking, and communicating with individuals who are registered to attend an event
Registration Management
Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Promotions Management
Design, communicate, and distribute incentives to perform a specific action
Event Management
Schedule and manage the logistics of activities and other gatherings
Wait List Management
Record, update and manage waiting lists
Marketing Automation
Automate workflows and trigger campaigns based on customer actions
Badge Management
Create, manage, and print wearable badges
Support Ticket Management
Allow customers/users to submit support queries and service requests
Survey/Poll Management
Create and administer polls and surveys
Discount Management
Track products that are for sale at a reduced price or part of coupon promotions
Refund Management
Oversee the process of issuing refunds
Forms Management
Store, manage and track all forms in a centralized location
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Venue Management
Includes all operations and activities associated with a physical space or location that is used for hosting events
Customer Data Management
Searchable repository of information about clients
Attendance Management
Manage attendance for classes, shifts, meetings, or events
Help Desk Management
Managing service requests, incidents, IT issues & support with a ticketing system
Employee Management
Track employee schedules, availability, and performance across projects and tasks
Platform Basics (2)
Dynamic Segmentation
Provides users the ability to dynamically segment their users based on varying criteria (i.e. email opens, product features, etc.).
Journey Optimization
Automates the testing and optimization of customer-facing messaging and campaigns.
Platform Data (4)
Journey Reporting
Ability to uncover and visualize how users move through your website, marketing campaigns, and product(s).
Trends Reporting
Ability to measure product usage by feature, campaign performance by source, and other trending metrics.
Dashboards
Provides dashboards to combine and visualize quantitative and qualitive customer journey data.
Advanced Data Filtering
Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group customer journey data.
Platform Additional Functionality (3)
Journey Mapping
Ability to create visualizations or maps of past, current, or future customer journeys based on behavioral data.
Integrations
Integrates with additional marketing analytics and other marketing, sales, and e-commerce-related software to provide one source of truth for customer journey analytics.
Automated Alerts
Provides the ability to setup automated alerts to drive targeted actions and customer experience improvements.
Customer Support (3)
SMS Updates
Provides SMS text updates to customers in the queue.
VIP Settings
Offers customized settings for VIP customers in the queue.
Multilanguage Support
Supports multiple lanugages.
Reporting and Analytics (4)
Customer Information
Provides clerks and representatives with customer data while they're being served.
Predictive Analytics
Offer predictive analytics on customer concerns based on customer data.
Clerk Performance Reports
Generates performance reports for individual clerks and representatives
Location-based Peformance Reports
Generates performance reports for individual locations.
Hardware (2)
Hardware Agnostic
Users are required to use proprietary hardware to deploy the software.
Digital Signage
Queue can be visualized for customers via digital signage.
Notifications (6)
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Confirmations & Reminders
Ability to send confirmation and reminder emails & texts
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Appointment Follow-Up
Ability to send automated follow-up emails/texts upon conclusion of appointment
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Scheduling Notifications
Receive a notification whenever a customer schedules an appointment
Recurring Appointments
Schedule repeating appointments based on a duration of time
Automated Scheduling
Automatically create schedules based on business needs or employee availability and qualifications
Group Scheduling
Automatically find mutually available meeting time slots across multiple calendars
Settings (3)
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Time Zone Detection
Automatically detects the time zone of both parties to avoid booking mistakes
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Availability Settings
Ability to set preferred availability to ensure appointments are only booked during approved times
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Blocked Time Settings
Ability to block off additional time between appointments for travel or preparation
Personalization (2)
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Branding
Personalize booking page with custom logos and colors to match branding
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Links
Personalize a booking link to share with customers
Integrations (5)
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Multi- Calendar Integration
Integrates with multiple calendars, such as: Google Calendar, Microsoft Outlook, iCloud Calendar, etc.
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Website Integration
Provides the ability to be embedded into websites
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Payment Acceptance
Integrates with payment processing software to accept payment from customers
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Video Conferencing
Integrates with video conferencing tools to allow for virtual appointments
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Communication
Integrates with SMS providers or instant messaging platforms to communicate directly with customers
Generative AI (9)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text-to-Image
Provides the ability to generate images from a text prompt.
AI Text-to-Speech
Simulates human-like speech from text inputs.
AI Image-to-Text
Converts images into a textual description, identifying key elements.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
AI Text Generation
Allows users to generate text based on a text prompt.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
SMS Reminders
Reminders sent via SMS/text message
Generative AI (3)
AI Text-to-Speech
Simulates human-like speech from text inputs.
AI Text-to-Video
Provides the ability to generate video from a text prompt.
AI Text-to-3D
Provides the ability to generate 3D renderings from a text prompt.
Agentic AI - Customer Journey Analytics (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Event Registration & Ticketing (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Social Media Integration
Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
Agentic AI - Online Appointment Scheduling (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Natural Language Interaction
Engages in human-like conversation for task delegation
Additional Functionality (82)
Barcode/Ticket Scanning
Scan barcodes to ensure accurate pricing and label tracking
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Event Scheduling
Plan an event's time and location
Customizable Forms
Customize contracts and forms to collect specific information
Mobile Access
Access software remotely via mobile devices
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
API
Application programming interface that allows for integration with other systems/databases
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Event Ticketing
Manage tickets for specific events
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Confirmations/Reminders
Automated reminders and confirmations for booked appointments and events via text or email
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Customizable Reports
Alter the layout and content of reports
Customizable Branding
Add customized logos and colors to align with company branding
Real-Time Updates
Receive system updates as soon as any changes are made
Event Calendar
A list of events with their respective dates
Floor Plans & Maps
Actual floor locations and directions with the virtual floor map to reflect a realistic view of the floor during the virtual tour
Commenting/Notes
Leave comments and notes on documents for others to view
Event Tracking
Email Marketing
Create and send email blasts/campaigns
Gamification
Games or game-like elements to track progress and reward accomplishments
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Lead Capture
Automatically identify and save contact information of potential customers
Badge Printing
Self Check-In/Check-Out
Check-in and out via a mobile device or kiosk
Data Import/Export
Import and export data to and from software applications
Seating Map
For selection of seat at booking or check-in
Offline Access
Ability of websites, web applications, or mobile applications to function without an active internet connection
Real-Time Data
Receive data and information in real time
Multi-Language
Manage and support multiple languages
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Guest List Search
Attendee Profiles
List information about event guests
Email Reminders
Reminders sent via email
QR Codes
Matrix barcode that stores information
Attendee Segmentation
Engagement Tracking
Tracks metrics that provide insight into how a user interacts with any interface or product
Customizable Fields
Customize data fields to support various needs and use cases
Data Synchronization
Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
Attendance Tracking
Track the attendance of specific individuals or groups
Data Security
Protect sensitive data for digital privacy
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Print-at-Home
The ability to print tickets before arriving
Reserved Seating
Specify type/number of reserved tickets based on seating selected during booking
Mobile Ticketing
Allowing users to order, pay for, obtain, and validate tickets using mobile devices
Sales Reports
Reports specific to sales analysis for trends and strategies
Point of Sale (POS)
Accept and process customer payments for products or services using hardware and software
Ticket Brokering
The resale of tickets based on demand and availability
GDPR Compliance
Ensure compliance with the General Data Protection Regulation protocols
Billing & Invoicing
Create, manage, and send invoices or bills to customers
Multi-Currency
Manage and handle various international currencies
Cross Selling Functionality
Automatically suggest related, complementary or add-on items to customers
Kiosk Ticketing
Obtain tickets via Kiosk upon arrival at event
Dynamic Pricing
Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.
Ticket Reservations
Create and manage ticket reservations for various events
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Customizable Forms
Customize contracts and forms to collect specific information
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Availability Management
Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients
Wait List Management
Record, update and manage waiting lists
Mobile Access
Access software remotely via mobile devices
Client Portal
Private online space that lets businesses securely share documents and provide information access to clients
Data Import/Export
Import and export data to and from software applications
Appointment Management
Manage various aspects of appointments including booking, rescheduling, canceling
Email Marketing
Create and send email blasts/campaigns
Client Management
Manage contact details and communication with clients
Employee Management
Track employee schedules, availability, and performance across projects and tasks
Client Database
Electronic storage of stakeholder contact information
Online Booking
Book meetings and appointments through a website or digital platform
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
SMS Messaging
Send messages via SMS
Credit Card Processing
Accept and process credit card transactions
API
Application programming interface that allows for integration with other systems/databases
Multi-Location
Manage and support multiple locations
Email Management
Manage, store and organize emails within the system or via third-party apps
Customer History
Access previous interactions or concerns to maintain customer relationships
Calendar Management
Track and manage schedules and meetings via an integrated calendar
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
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