Join It Reviews & Product Details

I like how easy it is to train our front-desk staff to check people in. We can scan members’ QR codes and send digital ID cards to their phones, which speeds up check-in and simplifies the operation, even with all our different membership types. Our event calendar keeps members notified about what’s happening, and people can sign up through a link that brings them to our Join It website. Most people find the website easy to use. I also find it simple to create groups and events, and the team helped us move everyone over from a CSV in about two hours. Review collected by and hosted on G2.com.

I wish I could see at a glance how many people have signed up for each event. We sometimes reach capacity and turn people away because we don't know how many are coming. I haven't discovered whether that feature is available, and my staff hasn't either. A bulletin board where I could post notes for members to review quickly would also be useful. When we moved over, we had a bunch of duplicate records to remove, which took a few days. Review collected by and hosted on G2.com.

I love that Join It is affordable and fits our budget compared with the other options I looked at. I appreciate the overall communication and have enjoyed working with the staff. I really love the membership directory and that I can customize it for our corporate clients and individuals, including our programs for events. Setup was very easy and pretty effortless. I think it’s a great tool for a startup chamber, and it made a difference in helping us hit the ground running. Review collected by and hosted on G2.com.

I'd like to see how AI could be enhanced in Join It. I enjoy using AI for things like chat, but I'm not really technical enough to suggest specifics. I think it would be a good combination. Review collected by and hosted on G2.com.

We’ve been using JoinIT to manage membership and check-ins for our club, and we’ve been really impressed with how easy and user-friendly the system is.

It has made membership management much simpler, with everything in one place. Memberships, renewals, member information and check-ins are all easy to manage, which saves our volunteers a huge amount of time.

The check-in system has been a game changer for our club events. It’s quick, simple, and makes it much easier to track who is attending, while also giving us a much better understanding of member engagement.

For a volunteer-run club, a straightforward system that doesn’t require hours of administration is incredibly valuable.

The team at JoinIT have also been great to work with and very responsive when we’ve needed assistance.

We would definitely recommend JoinIT to other sporting and community clubs looking for an easy-to-use membership and event management system. It has made our club administration easier and let us spend more time doing what we love—running our club and enjoying fishing! Review collected by and hosted on G2.com.

There's an initial learning curve —especially for volunteers who aren’t used to membership management software.

Some features can take a little time to find or understand, especially when setting things up for the first time. Review collected by and hosted on G2.com.

The platform has been perfect for setting up our membership scheme at The Lubber Fiend (a DIY music venue/charity in Newcastle, UK) - intuitive, easy to use and holds all of the membership/payment info all in once place. The platform is very reliable and we've never had any issues with it going down or members being unable to access their info etc.

The payment integration and portal frontpage look slick and can be customised further, the option to give members digital membership cards makes redemption of benefits really easy, and the quick email/posts system have allowed us to 1) keep in contact with members regularly (including some automation around payments/renewals) to ensure they're valued as key folks in the venue community, and 2) put out a monthly member's newsletter which is all accessible via the Join It portal.

The Join It team have been extremely helpful, friendly, and quick to respond to any queries, as well as following up without prompting to make sure that we're satisfied with how the platform is functioning. They give a full overview of the platform when initially signing up via video-call, where they can field any questions around the interface. They also were able to tweak some of the functionality of the platform to ensure it suited our purposes (i.e. making it easy to record redemption of any monthly perks so that the system can't be abused).

Pricing has also been very fair, and as a CIC we receive a discount on the monthly subscription cost of the platform, which is a huge help in an industry which is constantly on a knife-edge. Review collected by and hosted on G2.com.

We have had no real issues with the platform, and as mentioned previously the team were able to tweak it to meet our specific requirements. Review collected by and hosted on G2.com.

The ability to manage memberships with very little setup and configuration. After importing our member list, it only requires a few clicks here and there. Very simple to use, and a clean and modern interface. Review collected by and hosted on G2.com.

The Kiosk check-in tab has to be active with the correct input field having focused for it to work. It would be great if that would work behind the scenes, or with other tabs/windows active. As it is now, you can't use the computer for any other task while in this mode, if members are actively checking in. Also, they are "checked in" successfully even if their membership is pending or expired. It would be nice if there was some notification or way of being alerted to this. We have a 1920x1080 FHD screen on our check-in laptop, and it doesn't show the history without scrolling down and potentially changing focus from the scan-input field. The only way to see if they're pending or expired is the thin strip of color next to their recent login card at the top of the page, which is not easy to see distinguish when it's bright outside. A larger notification (or the toast popup that occurs) indicating non-active memberships would be great. Review collected by and hosted on G2.com.

I love the ability to be able to see who all are members of the organization. It's important for us to know if someone is already a member, so we know who we need to reach out to. I also like the feature of being able to share a picture, which helps us recognize members by face. Join It has excellent customer support; there have been times when I needed help late at night and got a prompt response. Additionally, it's easier now to send one simple email to everyone, set up different membership types, and host announcements, which we couldn't do with JotForm. The ease of using Join It and how it helps put everything in one space for everybody to see and experience is great. Review collected by and hosted on G2.com.

I can't think of anything that I currently dislike about Join It. There have been some features that I suggested and Join It made the improvement suggested, such as the ability to attach a document to an email, which was not a feature when we started using Join It in Nov. 2025. Review collected by and hosted on G2.com.

I run a nonprofit and am experienced with Content Management Systems and their components (Wordpress, Gravity Forms, Weebly, Quickbooks Online, etc.). We have a moderately complicated organization and work flow. In setting up the JoinIt facility, many questions arose, from tiny (how do you do X) to rather complicated. In all cases, I had quick access to real humans who were competent to answer my questions. It made the setup go smoothly, and within a few days I had a marvellous back-end set up for our website. So, I like in particular: quick, human support from named, real people (esp. Jose and Genna in my case); a rich tool that is well thought through and can do pretty much everything we need; 10% discount for nonprofits. Review collected by and hosted on G2.com.

As I told them (and they have passed this to the development team to consider), for the built-in address facility, you need more than one address line. Particularly for international, which are over 50% of our members. You can redress this via custom fields, but that part is clunky. Review collected by and hosted on G2.com.

As a new business boarding members and managing memberships could not have been easier than with Join It. Review collected by and hosted on G2.com.

We would love more scheduling and calendar integration so we can track bookings and member activity in one place Review collected by and hosted on G2.com.

Customer service! Someone is always available and they resolve issues very fast. Also ease of use. Join It is very easy to set up, and use. Review collected by and hosted on G2.com.

Nothing. Just waiting for the donations part to be more developed. Otherwise we love it. Review collected by and hosted on G2.com.

I find Join It easy to use, which was a relief since changing systems last year with over 700 members was daunting. It's definitely an improvement over our previous system. The platform is not only quicker but also provides us with more information. Review collected by and hosted on G2.com.

Initially, getting used to the system was a bit challenging. We had some problems configuring the system for members who pay by standing order, as it prefers card payments. Although we prefer card payments too, stopping standing order payments is difficult without losing members, but the system is coping with this fine. Additionally, we weren't keen on some of the automatic email terminology and had to personalize it to avoid automatic phrasing. Review collected by and hosted on G2.com.