Jobber has been a game-changer for YAD Cleaning Services! It has streamlined our scheduling, invoicing, and client management, saving us countless hours each week. With Jobber, we can easily keep track of recurring cleaning plans, communicate with clients efficiently, and ensure nothing falls through the cracks. It has truly helped us stay organized, grow our business, and provide a better experience for our clients. Highly recommend it to any cleaning service looking to simplify operations and improve customer satisfaction! Review collected by and hosted on G2.com.

While Jobber helps with basic scheduling and client management, there are some limitations. Clients on recurring plans cannot leave tips for technicians. Reports are incomplete, and to gather all the information needed for taxes, multiple reports must be run. Additionally, not all phone support staff are bilingual, which can make communication challenging at times. Review collected by and hosted on G2.com.

We have been using Jobber for the past five years for our Christmas Light business, and it has consistently helped us organize our business. It keeps track of all our clients, leads, quotes, jobs, and invoices in one convenient place. Having detailed profiles for each client, along with their specific job histories, has been a lifesaver on more than one occasion. The ability to invoice our clients easily has really streamlined our operations. We have also set up templates and automated responses, which make communicating with our clients much simpler. This year, we even tried the campaign feature, and it was excellent. Review collected by and hosted on G2.com.

The main suggestion I have is to offer the ability to switch between different email templates for various clients. This would make it easier to tailor communications to each client's needs. Review collected by and hosted on G2.com.

What I like best about Jobber is how seamlessly it keeps our entire operation organized. From scheduling to invoicing to client communication, everything flows in one place. It saves our team time, reduces errors, and makes our customer experience feel polished and professional. Review collected by and hosted on G2.com.

The recent change to the payment screen has made the workflow feel less intuitive than before. The previous layout was faster and easier to navigate during busy days, especially when processing multiple payments back-to-back. The new version requires more clicks and feels a bit less streamlined for office staff who rely on speed and simplicity. I’d love to see some of the former usability brought back or more customization options added. Review collected by and hosted on G2.com.

Very easy to make quotes and turn into invoices Review collected by and hosted on G2.com.

Needs an internet connection to work well and that's tough in BC Review collected by and hosted on G2.com.

I have personally sent in suggestions and I always feel like the team at jobber listens! I enjoy seeing the new updates rolls though, it makes everything so much easier! Review collected by and hosted on G2.com.

Sometimes, new updates can make things more confusing. Review collected by and hosted on G2.com.

Calendar, user friendliness, ability to text and email from app Review collected by and hosted on G2.com.

Support seems to only know what on the Jobber references - they don't know the app well. Quotes do not provide flexible options. New tests are often removed and impact our business (i.e. pipeline). Every option costs s more money - feels like nickle and diming. Review collected by and hosted on G2.com.

Jobber provides a lot for connectivity for our team that is always on the go. And with the ability to view notes from previous jobs, it allows us to go back to when certain systems were installed to find information that is pertinent to the service call our team may be on. Things like installer codes, where devices are located, why a customer wanted a device in a specific spot, etc. I also love that when the schedule updates, it automatically sends a push notification to the technician, and we can redirect them to where they are needed. The scheduling is also extremely easy to use, with the ability to define jobs, tasks, or requests as needed. Their marketing suite also comes with an expansive set of tools, which have allowed us to reach out to customers who didn't even know they needed a service call.

Both the app and the desktop application are extremely user friendly, for every generation that works with us. Whether we need to collect payment on site, bill from our office, or create a quote on the fly, the ease of use really shines when out in the field. Review collected by and hosted on G2.com.

Our biggest gripe is the speed. Infrequently, both the app and the desktop have slow down issues that require a reboot of the system using the app. It can make using the app especially frustrating, as one can be in the middle of writing a note or creating a quote for a customer. Review collected by and hosted on G2.com.

There are a handful of things I like about Jobber. Some of them include:

- Built-in request form

- Schedule

- Pipeline/Workflow (Request, bid appointment, estimate, job)

- Integrations

- You listen to what your users are suggesting to improve the platform.

- The fact that you are open to feedback.

- Estimate templates

- New features are constantly being added

- User-friendly

- Overall design/layout is easy to navigate

- The value - Jobber may not have everything we need, but the price point is amazing. Review collected by and hosted on G2.com.

1. Jobber doesn't offer all the reports and metrics my company requires. We have built out reporting using Smartsheet. For example, metrics for lead tracking, job progress (% complete, based on MH budget), revenue forecast, team metrics, and more.

2. Communication - I wish you could tag other users in the notes section, or that there was a built-in internal messaging section. I would also love to see an email integration. Currently, we copy and paste all email correspondents in the note section.

3. Tracking expenses - I would love to see a "cost inbox" feature, so invoices/bills from vendors could flow directly into Jobber, and then you select what job the expense goes to. I have seen and used this feature on other CRMs.

4. Multiple Invoices - We have a project that has been going on for 5 years now. We send an invoice twice a month. I would love to see a feature that, when an invoice is generated, it only pulls expenses that have not been invoiced. We are currently using Smartsheet to keep track of this.

5. More automations - We have jobs that sell 6-8 months in advance. I would like for there to be an automation to send out a "What you can expect" after a deposit is received, and then check in emails/reminders. Review collected by and hosted on G2.com.

I use Jobber as a CRM for my home repair business, and I find it very user-friendly with most functions being pretty intuitive. This made the learning curve short, which I really appreciate. It also makes it easy to quote and invoice jobs, which is a huge plus for my business. The initial setup was pretty easy as well, with an onboarding specialist providing a quick tutorial. Review collected by and hosted on G2.com.

I would like to set up and manage and track subscriptions and membership programs more effectively. Review collected by and hosted on G2.com.

I like how intuitive Jobber is to use and how clean it looks, which makes navigating it pleasant. I also appreciate the good customer support that listens to feedback and provides consistent updates on improvements. This helps us trust in the system, knowing that it's growing and getting better. Review collected by and hosted on G2.com.

One bummer is that there's no audit trails for anything. We don't have a way to tell who made an object and who last edited it and when. We've tried some integrations, but they didn't really work very well. Review collected by and hosted on G2.com.