Jamf Reviews & Product Details

The speed at which updates are sent from Jamf to the endpoint device - it is almost instantaneous, which makes publishing and testing changes a lot easier.

Before using Jamf I had no prior experience in it, the UI is intuitive, easy to use and things just work logically. I have been able to train other members of the team in using Jamf, alongside providing them with a Jamf sandbox to test, fail and learn in is another great point. Review collected by and hosted on G2.com.

The support could be improved, we recently had an issue where blueprints were not being applied to our endpoints in our sandbox environment. We had to perform a lot of back and forth testing with Jamf, chasing them up and going through various escalations before a fix was found.

As a customer, having to chase up the vendor is frustrating - but also easily fixed. Review collected by and hosted on G2.com.

After using Jamf across our Mac and iOS fleet for the past couple of years, it has completely changed how our company manages technology. Jamf Connect, in particular, integrates well with our enterprise authentication and creates an easy-to-understand login experience for all of our users.

Day to day, the standalone Jamf Self Service app is easily my favorite feature. It works like a private App Store where I can grab approved software, printer drivers, or even run quick self-fix scripts to clear app caches whenever Zoom or Slack acts up—all without needing admin rights or submitting a help desk ticket. And once everything is set up, Jamf mostly stays out of the way. System updates run smoothly in the background without freezing my machine, and same-day support for new macOS releases means I don’t have to delay upgrading my laptop just to get the latest features. After dealing with clunky, intrusive device management tools in the past, Jamf feels less like corporate monitoring and more like a seamless extension of the native Apple ecosystem. Review collected by and hosted on G2.com.

As someone who has spent years in the Jamf Nation community and manages Apple fleets day in and day out, I can say there are some very real platform headaches that come up again and again in our team discussions.

By far one of the most frustrating hard-coded “features” in daily use is how Jamf Pro handles web session timeouts. That strict 15-minute inactivity timer has been the bane of many admins’ existence, but the multi-tab behavior makes it even worse. If you’re working on a page—say, creating and scoping a print driver policy—and you step away or switch to another tab to focus on something else, the clock starts ticking. If that other tab sits untouched past the 15-minute mark, the moment you click back to it (even just to close it), it can invalidate the entire session and automatically log you out of the tab where you were actively working. Having active work wiped out simply because a background tab expired is a huge workflow disruption, and I’m sure most people using Jamf have run into it.

Beyond the session timer, there’s also the ongoing community talk about the “Jamf Ideas Void.” Jamf Nation is an incredible place for peer-to-peer troubleshooting, but the feature request pipeline can be deeply frustrating. Long-standing quality-of-life requests—like native tab isolation, more granular session management, or basic UI quality-of-life fixes—often sit heavily upvoted for years with little to no visible movement from product management. Review collected by and hosted on G2.com.

The web console being a one-stop-shop to work on anything we need from anywhere with Jamf Cloud is fantastic. Touch-free deployment has been a game-changer that our users have absolutely loved. Review collected by and hosted on G2.com.

I wish there were an option to create a custom privilege set which could be selected from the same dropdown as the default options of Admin/Auditor/Enrollment. The custom option is there but you have to manually select it each time. It would be great to not have to recreate those privileges each time we have a new AD group that needs access.

Prices have gone through the roof. A long-time, successful business relationship with our CSM was severed despite him still working at Jamf due to arbitrary changes. The personal touch has disappeared. Review collected by and hosted on G2.com.

I use Jamf Pro to automate updates and control our iPad kiosk fleet, which is incredibly helpful. I really like the auto-update feature and the single app mode for its ease of use and the heavy control it provides for our specific company needs. The scoping features are a standout because they allow us to define very specific profiles for each iPad, ensuring they are aligned just as we need them. The DDM feature keeps our iPads in specific alignment, which is really efficient. Additionally, I'm very pleased with their great customer service, which has been a big plus in our experience with the product. Review collected by and hosted on G2.com.

Perhaps more inventory updates so we can get alerted more frequently about our smart groups. It took me about a month to get everything going the way we wanted it. Review collected by and hosted on G2.com.

It's simple and allows us to manage our devices. Review collected by and hosted on G2.com.

Reporting can improve. Dashboards can be better as well. Review collected by and hosted on G2.com.

I use Jamf to manage company MacBooks, and what I really like is how simple it makes managing policies. I can push out anything within minutes, whether it's a script, a single command, an app, or any change. It's also great because I can track the logs, see any errors, and even put things up on self-service. Jamf simplifies our onboarding process and allows us to comply with CIS benchmarks, keeping our devices secure. Review collected by and hosted on G2.com.

The training courses are way too expensive. I wish they would make the training courses available for free online, then lock the certifications behind a paywall, and reduce the certification cost by at least 50%. The price far exceeds most learning budgets, Reducing it would allow way more people to learn the software and get certified; it seems the cost-to-demand ratio hasn't been found yet Review collected by and hosted on G2.com.

I like using Jamf because it's simple, fast, and effective. It really helps me manage our Mac estate of about 2600 MacOS devices. With Jamf, I can quickly deploy software and keep apps up-to-date, which is essential. It's also great for standardizing settings, security, and configuration across all devices. Additionally, the ability to pivot quickly to requests, resolve issues, or respond to security concerns is invaluable. Overall, it makes managing a large number of devices much more manageable. Review collected by and hosted on G2.com.

Not all parts of the product can utilize or respect Sites. We have sites configured to manage different sets of devices with drastically different requirements and security implications. Review collected by and hosted on G2.com.

I appreciate the granularity that Jamf Pro offers, allowing me to deploy on a large scale or to specific individuals, which is crucial at an enterprise level. Setting it up was straightforward, aided by helpful guides and a supportive Mac admin community. The app installers and features like blueprints and declarative device management keep my fleet compliant efficiently. The support level and active community are impressive, making it significantly easier to find help and share experiences. Review collected by and hosted on G2.com.

I would streamline feature requests more, along with certain support tasks, to make it easier to get in touch with people or obtain specific support. It can sometimes take a day or two to get support. Review collected by and hosted on G2.com.

I like that Jamf allows me to manage devices worldwide with instant speed. I find the UI easy to view, and it's straightforward to navigate through different categories on the left side, which makes it easy to access various parts of the software. Having history to verify that things are installed correctly is also valuable, and the blueprints for configuration are handy. Review collected by and hosted on G2.com.

I think Jamf could improve in providing more details about DDM and blueprints. Currently, the visibility of the history of what blueprint has been deployed and if it was successfully deployed isn't easily tracked. It's something that seems to be in development, but having that kind of visibility would be helpful. Review collected by and hosted on G2.com.

I like Jamf's interface and how easy it is to use. The modularity in managing various devices such as iPads, iPhones, desktops, and laptops is impressive. Jamf makes managing software upgrades, software distribution, and zero-touch deployments a breeze, and the setup was very easy. I appreciate that it's all set up with Jamf Cloud and ready to go from day one. Review collected by and hosted on G2.com.

I find the search features in Jamf lacking, as they could be improved for better usability. Reporting on failed installations or configuration profiles isn't as good as it could be. When things go wrong with failed blueprints, I'd like deeper reporting. Just having more insight into these failures would be really helpful. Review collected by and hosted on G2.com.