--- title: IVR SERVICES Reviews meta_title: 'IVR SERVICES Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how IVR SERVICES works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 5 scale: '5' date_modified: '2026-09-22' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center ---

IVR SERVICES Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the CRM integration of IVR Services, enhancing workflow and improving customer interactions seamlessly. (1 mentions)
Users value the excellent automation of customer support calls, enhancing efficiency and question categorization. (1 mentions)
Users value the customizable messages & flows of IVR SERVICES, enhancing user experience and adaptability. (1 mentions)
Users praise the ease of use of IVR Services, facilitating call automation and effective question categorization. (1 mentions)
Users value the seamless integrations of IVR SERVICES with CRM systems, enhancing efficiency and user experience. (1 mentions)
Users experience frustrating long wait times after IVR, leading to dissatisfaction with the overall service efficiency. (1 mentions)
Users often face slow performance with IVR services due to long wait times and robotic interactions. (1 mentions)

Top Pros or Advantages of IVR SERVICES

1. CRM Integration
Users praise the CRM integration of IVR Services, enhancing workflow and improving customer interactions seamlessly.
See 1 mentions

See Related User Reviews

Aditya R.
AR

Aditya R.

Mid-Market (51-1000 emp.)

4.0/5

"Best service"

What do you like about IVR SERVICES?

Call routing based on user input Voice recognition Multilingual support Customizable messages & flows Integration with CRM or support systems

2. Customer Support
Users value the excellent automation of customer support calls, enhancing efficiency and question categorization.
See 1 mentions

See Related User Reviews

shubham b.
SB

shubham b.

Small-Business (50 or fewer emp.)

5.0/5

"Best IVR tool for customer support"

What do you like about IVR SERVICES?

The ease with which we were able to automate most of the calls coming to customer support and also categorise the questions in different categories. T

3. Customization
Users value the customizable messages & flows of IVR SERVICES, enhancing user experience and adaptability.
See 1 mentions

See Related User Reviews

Aditya R.
AR

Aditya R.

Mid-Market (51-1000 emp.)

4.0/5

"Best service"

What do you like about IVR SERVICES?

Call routing based on user input Voice recognition Multilingual support Customizable messages & flows Integration with CRM or support systems

4. Ease of Use
Users praise the ease of use of IVR Services, facilitating call automation and effective question categorization.
See 1 mentions

See Related User Reviews

shubham b.
SB

shubham b.

Small-Business (50 or fewer emp.)

5.0/5

"Best IVR tool for customer support"

What do you like about IVR SERVICES?

The ease with which we were able to automate most of the calls coming to customer support and also categorise the questions in different categories. T

5. Integrations
Users value the seamless integrations of IVR SERVICES with CRM systems, enhancing efficiency and user experience.
See 1 mentions

See Related User Reviews

Aditya R.
AR

Aditya R.

Mid-Market (51-1000 emp.)

4.0/5

"Best service"

What do you like about IVR SERVICES?

Call routing based on user input Voice recognition Multilingual support Customizable messages & flows Integration with CRM or support systems

Top Cons or Disadvantages of IVR SERVICES

1. Long Waiting Times
Users experience frustrating long wait times after IVR, leading to dissatisfaction with the overall service efficiency.
See 1 mentions

See Related User Reviews

Aditya R.
AR

Aditya R.

Mid-Market (51-1000 emp.)

4.0/5

"Best service"

What do you dislike about IVR SERVICES?

Repetitive Prompts ack of Human Interaction Long Wait Times After IVR Robotic or Monotone Voices

2. Slow Performance
Users often face slow performance with IVR services due to long wait times and robotic interactions.
See 1 mentions

See Related User Reviews

Aditya R.
AR

Aditya R.

Mid-Market (51-1000 emp.)

4.0/5

"Best service"

What do you dislike about IVR SERVICES?

Repetitive Prompts ack of Human Interaction Long Wait Times After IVR Robotic or Monotone Voices

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Aditya R.
AR
Aditya R.
Product Executive
Mid-Market (51-1000 emp.)
"Best service"
4/5
What do you like best about IVR SERVICES?

Call routing based on user input

Voice recognition

Multilingual support

Customizable messages & flows

Integration with CRM or support systems

Operates 24/7 Review collected by and hosted on G2.com.

What do you dislike about IVR SERVICES?

Repetitive Prompts

ack of Human Interaction

Long Wait Times After IVR

Robotic or Monotone Voices Review collected by and hosted on G2.com.

shubham b.
SB
shubham b.
Senior business analyst
Small-Business (50 or fewer emp.)
"Best IVR tool for customer support"
5/5
What do you like best about IVR SERVICES?

The ease with which we were able to automate most of the calls coming to customer support and also categorise the questions in different categories. This is really great. Review collected by and hosted on G2.com.

What do you dislike about IVR SERVICES?

Nothing as such the tool really serves its purpose Review collected by and hosted on G2.com.

Verified User in E-Learning
UE
Verified User in E-Learning
Small-Business (50 or fewer emp.)
"Experience with IVR Services"
3.5/5
What do you like best about IVR SERVICES?

Helps connect from anywhere which is convenient. Review collected by and hosted on G2.com.

What do you dislike about IVR SERVICES?

Storing customer input requires huge investment Review collected by and hosted on G2.com.

SYED ZAFFAR M.
SM
SYED ZAFFAR M.
University Faculty/ Management of resources
Mid-Market (51-1000 emp.)
"IVR Services- An automated interactive service for the customers / callers"
5/5
What do you like best about IVR SERVICES?

IVR Services guides the callers through voice interaction and help them to reach the required person or department to get the services needed or desired information by pressing the digits by following the voice instruction. Review collected by and hosted on G2.com.

What do you dislike about IVR SERVICES?

Sometimes call is in the queue for a longer time, and after a specific time, it gets disconnected, which will be charged to the callers. It will be better if the call is attended in a short period. Review collected by and hosted on G2.com.

Sai Rahul S.
SS
Sai Rahul S.
business development exicutive
Enterprise (> 1000 emp.)
"Making our work simpler"
4.5/5
What do you like best about IVR SERVICES?

IVR services really helping us a lot in reaching the customers easily through a common number. The best part is call recording it is helping us to follow up with the customer. Review collected by and hosted on G2.com.

What do you dislike about IVR SERVICES?

The disappointing point is the connectivity issues, sometimes it is becoming difficult for us if the customer is in a remote area where there will be weak mobile single. support should be increased. Review collected by and hosted on G2.com.

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