--- title: IVR SERVICES Reviews meta_title: 'IVR SERVICES Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how IVR SERVICES works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 5 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # IVR SERVICES Reviews **Vendor:** IVR GURU **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.4/5.0 **Total Reviews:** 5 ## About IVR SERVICES IVR Guru is a cloud based solution designed to boost and automate sales and marketing for generating and tracking business leads. ## IVR SERVICES Pros & Cons **What users like:** - Users value the **CRM integration** of IVR Services, enhancing their workflow and customer support efficiency. (1 reviews) - Users appreciate the **ease of automation** in customer support calls, enhancing efficiency and organization. (1 reviews) - Users value the **customization options** in IVR Services, allowing tailored experiences and efficient call routing. (1 reviews) - Users appreciate the **ease of use** of IVR Services, enabling efficient call automation and effective question categorization. (1 reviews) - Users value the **seamless integrations** with CRM and support systems, enhancing operational efficiency and customer engagement. (1 reviews) **What users dislike:** - Users often face **long wait times** after IVR, leading to frustration in reaching support promptly. (1 reviews) - Users experience **slow performance** due to long wait times and robotic responses, leading to frustration during calls. (1 reviews) ## IVR SERVICES Reviews ### 1. Best service **Rating:** 4.0/5.0 stars **Reviewed by:** Aditya R. | Product Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2025 **What do you like best about IVR SERVICES?** Call routing based on user input Voice recognition Multilingual support Customizable messages & flows Integration with CRM or support systems Operates 24/7 **What do you dislike about IVR SERVICES?** Repetitive Prompts ack of Human Interaction Long Wait Times After IVR Robotic or Monotone Voices **What problems is IVR SERVICES solving and how is that benefiting you?** Solving users problems with human intervention. Customer getting update on real time. ### 2. Best IVR tool for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** shubham b. | Senior business analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about IVR SERVICES?** The ease with which we were able to automate most of the calls coming to customer support and also categorise the questions in different categories. This is really great. **What do you dislike about IVR SERVICES?** Nothing as such the tool really serves it's purpose **What problems is IVR SERVICES solving and how is that benefiting you?** The problem of attending most of the calls and reducing bandwidth on our customer support employees is really great. ### 3. Experience with IVR Services **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2025 **What do you like best about IVR SERVICES?** Helps connect from anywhere which is convenient. **What do you dislike about IVR SERVICES?** Storing customer input requires huge investment **What problems is IVR SERVICES solving and how is that benefiting you?** Easy software the provides inbound call solutions ### 4. IVR Services- An automated interactive service for the customers / callers **Rating:** 5.0/5.0 stars **Reviewed by:** SYED ZAFFAR M. | University Faculty/ Management of resources, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2023 **What do you like best about IVR SERVICES?** IVR Services guides the callers through voice interaction and help them to reach the required person or department to get the services needed or desired information by pressing the digits by following the voice instruction. **What do you dislike about IVR SERVICES?** Sometimes call is in the queue for a longer time, and after a specific time, it gets disconnected, which will be charged to the callers. It will be better if the call is attended in a short period. **What problems is IVR SERVICES solving and how is that benefiting you?** IVR Service finds the agent who is free for a longer time, and then it routes this call to them, and calls are recorded to study the quality of service and to take corrective actions. ### 5. Making our work simpler **Rating:** 4.5/5.0 stars **Reviewed by:** Sai Rahul S. | business development exicutive, Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2022 **What do you like best about IVR SERVICES?** IVR services really helping us a lot in reaching the customers easily through a common number. The best part is call recording it is helping us to follow up with the customer. **What do you dislike about IVR SERVICES?** The disappointing point is the connectivity issues, sometimes it is becoming difficult for us if the customer is in a remote area where there will be weak mobile single. support should be increased. **Recommendations to others considering IVR SERVICES:** easy to use service. **What problems is IVR SERVICES solving and how is that benefiting you?** The customer reach of our company is increased a lot and it is very easy for us to take responses from the customers. Auto call recording is the best option to track the call quality and also helps to track the team's work. - [View IVR SERVICES pricing details and edition comparison](https://www.g2.com/products/ivr-services/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+16%3A46%3A27+-0500&secure%5Bsession_id%5D=43a4494c-2a29-47cc-8cae-4bd6388619f5&secure%5Btoken%5D=bb91e671d9e65a39b40ffbc945920a2ead0a5abac8dfb788e565c02f63b83500&format=llm_user) ## IVR SERVICES Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top IVR SERVICES Alternatives - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,060 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,578 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews)