Ivanti ITSM Reviews & Product Details

It's highly configurable to your needs and allows for complexity and scalability. We are better able to manage end to end IT process lifecycles and easily find/fix gaps. Review collected by and hosted on G2.com.

The classic form editor can be complicated at first and there isn't an easy way to search across all tables in the system so there's a learning curve as you get to know the various objects. Review collected by and hosted on G2.com.

I love the user interface of Ivanti Neurons for ITSM; it's very easy to use. It helps keep everything in one place, which is a huge plus. It really keeps our IT workflows organized, making it easy to track things and enhancing visibility. The initial setup was very easy, and my whole team managed it in just one day. Review collected by and hosted on G2.com.

I think the reporting feature could be tuned up a bit. The rest is pretty good. Review collected by and hosted on G2.com.

I love the customizability of the platform. I feel any challenge we have faced can be resolved within the platform using the correct tool or module. We have even been able to bring other departments into the tool so they don’t need to work out of shared mailboxes. Review collected by and hosted on G2.com.

While everything is customizable you need to know how to customize it or language required to get it to work. It would be nice to have more user friendly UI for customization. Review collected by and hosted on G2.com.

What I appreciate most about Ivanti Neurons for ITSM is how it serves as a unified platform - bringing incidents, requests, approvals and device discovery together. It can help streamline workflows making it easy to manage multiple IT needs in one place. I’ve found the company’s support and approach to be especially friendly and responsive. Review collected by and hosted on G2.com.

One challenge I’ve faced is that the platform is so comprehensive, I sometimes suspect there are built in capabilities or efficiencies I haven’t discovered or learned yet. It leaves me wondering if there’s a smarter way to do something I’m doing manually. Review collected by and hosted on G2.com.

Honestly, what I like most about Ivanti Neurons for ITSM is how easy it makes life for you. Everything is super organized, tasks flow without you having to chase anyone, and the platform almost guides you by itself. Moreover, it automates a lot of things that used to have to be done manually, so you save time and avoid silly mistakes. In summary: it works, it's agile, and it lets you focus on what's important day-to-day. Review collected by and hosted on G2.com.

What I like least about Ivanti Neurons for ITSM is that sometimes it feels a bit heavy: some screens take time to load and certain configurations are not as intuitive as they should be. It's not very common, but it does make you lose a bit of pace when you're in a hurry. There are also features that could be more simplified, because sometimes it seems like you click more than necessary, especially in the initial setup, but after that everything runs smoothly. Review collected by and hosted on G2.com.

I really value the comprehensive visibility it provides across our entire IT infrastructure. Having asset management and service management integrated into a single platform makes it much easier to track, manage, and secure our endpoints Review collected by and hosted on G2.com.

The apps performance is not the best, the support should be improve. It tooks a long time to resolve some issues abd I think that its needed to implement a tollback function. Review collected by and hosted on G2.com.

I believe what I like best is the flexibility of the workflow automation engine. The low-code designer makes it really straightforward to set up automatic routing for common incidents and change requests without needing deep development skills. Instead of manually assigning and updating tickets, we've set up rules that handle the initial triage and escalation automatically, which has cut down our response times significantly.

The integration side is also a major plus. Being able to pull in data from our asset management and endpoints directly into the ITSM dashboard gives us clear visibility into a machine's history right when a ticket drops. It keeps our daily workflow clean and saves the team from constantly switching between different monitoring tools to investigate an issue Review collected by and hosted on G2.com.

The administrative interface has a pretty steep learning curve and can feel quite clunky compared to more modern, streamlined SaaS platforms. Setting up advanced configurations or modifying out-of-the-box forms requires navigating through too many layers of menus, which makes the ongoing maintenance and customization pretty time-consuming.

Another frustrating area is the reporting engine. It feels surprisingly rigid; trying to build custom dashboards or extract highly specific data metrics often feels like an uphill battle without a deep dive into the documentation. Lastly, we occasionally experience performance lag and sluggish load times when opening older tickets with massive interaction histories, which can slow down the pace when the queue gets busy. Review collected by and hosted on G2.com.

Transparent, Scalable Licensing

Compared to competitors with hidden renewal fees or bundled features you'll never use, Ivanti offers a straightforward licensing model that scales as your organization grows without surprise costs. Review collected by and hosted on G2.com.

Steep Learning Curve for New Users

The interface, while functional, is not intuitive for newcomers. Admins with no prior Ivanti experience can struggle to navigate the admin console, and end-user training is often underestimated during rollouts. Review collected by and hosted on G2.com.

The absolute favorite feature for most engineering and support teams is the platform's robust automation engine. Combined with Ivanti Neurons for Healing, the system utilizes low-code/no-code bots that can autonomously detect and remediate endpoint issues (like a stalled printer spooler or an expired configuration) before an end-user even notices or opens a ticket. This effectively shifts resolutions from Level 1 support to a automated "Level 0." Review collected by and hosted on G2.com.

Complex Backend Administration & Steep Learning Curve

While the end-user self-service portal looks modern and clean, the backend administrative interface is a completely different story.

The "Legacy" Feel: Administrators frequently note that configuring advanced features feels like stepping back in time. The backend UI can be clunky, non-intuitive, and requires a massive amount of clicking through nested menus to accomplish simple tasks.

Specialized Expertise Required: You cannot easily "hand off" administration to a general IT staff member. It requires dedicated, highly trained administrators who understand Ivanti's specific logic, fields, and relationships. Review collected by and hosted on G2.com.

It is flexible,provide codes and does routine clean ups, and its gives support. and its easily accessible and also summarize and it perform more advance service Review collected by and hosted on G2.com.

Its struggles with dis joining modules and time consuming, there is a steep learning curve and also has limited customizations options for time consuming. Review collected by and hosted on G2.com.