1. [Home](https://www.g2.com/) 2. ... 3. [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) 4. [Ivanti ITSM Discussions](https://www.g2.com/products/ivanti-ivanti-itsm/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ab911bf9e38f3cf36914da40649ae07f/ivanti-ivanti-itsm.jpg "Product Avatar Image") ![Reward for good Ivanti ITSM reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/38524/medal.svg "Reward for good Ivanti ITSM reviews") ](/products/ivanti-ivanti-itsm/reviews) [ Ivanti ITSM ](/products/ivanti-ivanti-itsm/reviews) (324)4.0/5 Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding service management beyond IT, to driving continuous improvement across the enterprise. Show More * * * ### 39 Discussions ### 39 Participants ### 30.0 Nps Score Already have Ivanti ITSM? ### All Ivanti ITSM Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is Xtraction used for? ](/discussions/what-is-xtraction-used-for) What is Xtraction used for? [ Other Analytics Software ](https://www.g2.com/tags/other-analytics-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Ivanti+ITSM+questions+and+get+answers+from+expert+users+in+our+Ivanti+ITSM+Discussions+section.&title=Ivanti+ITSM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fivanti-ivanti-itsm%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Ivanti+ITSM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fivanti-ivanti-itsm%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fivanti-ivanti-itsm%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Ivanti+ITSM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fivanti-ivanti-itsm%2Fdiscuss%0aAsk+Ivanti+ITSM+questions+and+get+answers+from+expert+users+in+our+Ivanti+ITSM+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Ivanti+ITSM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fivanti-ivanti-itsm%2Fdiscuss%0aAsk+Ivanti+ITSM+questions+and+get+answers+from+expert+users+in+our+Ivanti+ITSM+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 6 years ago More Options - [ # What are your 3 biggest obstacles and challenges with Ivanti Service Manager? ](/discussions/32407-what-are-your-3-biggest-obstacles-and-challenges-with-ivanti-service-manager) Ivanti Service Manager can do just about anything. If you know how. To get the most out of your Ivanti Service Manager Implementation, what are the 3 biggest obstacles or challenges you want or need to overcome? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Ivanti+ITSM+questions+and+get+answers+from+expert+users+in+our+Ivanti+ITSM+Discussions+section.&title=Ivanti+ITSM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fivanti-ivanti-itsm%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Ivanti+ITSM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fivanti-ivanti-itsm%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fivanti-ivanti-itsm%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Ivanti+ITSM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fivanti-ivanti-itsm%2Fdiscuss%0aAsk+Ivanti+ITSM+questions+and+get+answers+from+expert+users+in+our+Ivanti+ITSM+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Ivanti+ITSM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fivanti-ivanti-itsm%2Fdiscuss%0aAsk+Ivanti+ITSM+questions+and+get+answers+from+expert+users+in+our+Ivanti+ITSM+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/ivanti-ivanti-itsm/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/acee115d49f59f727a26dd6169ca64be/ivanti-ivanti-itsm.svg "Product Avatar Image") ### Have you used Ivanti ITSM before? Answer a few questions to help the Ivanti ITSM community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fivanti-ivanti-itsm%2Fdiscuss%3Fsmall_ask%3Divanti-ivanti-itsm) No ## Top Contributors in Ivanti ITSM 1 ![Mahmoud E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mahmoud E.") ME Loading... ### [Mahmoud E.](https://www.g2.com/users/4b049a6d-5d36-4985-9ea9-42f32dc56ca2 "Mahmoud E.") Information Technology Administrator 1 pt