Link copied to clipboard # Ivanti ITSM vs ServiceNow IT Service Management Comparison - What are their main differences? Share [ Export ](/compare/ivanti-ivanti-itsm/servicenow-it-service-management/export.csv) Ivanti ITSMServiceNow IT Service...[+ Add Product](#) Reviews **Ivanti ITSM** [ 4/5(324) ](https://www.g2.com/products/ivanti-ivanti-itsm/reviews#reviews) **ServiceNow IT Service Management** [ 4.5/5(1,991) ](https://www.g2.com/products/servicenow-it-service-management/reviews#reviews) Pricing **Ivanti ITSM** No pricing available **ServiceNow IT Service Management** No pricing available **Pricing Insights** from reviews Time to Implement **Ivanti ITSM** 5 months Based on 7 responses **ServiceNow IT Service Management** 5 months Based on 20 responses Return on Investment **Ivanti ITSM** 20 months Based on 28 responses **ServiceNow IT Service Management** 13 months7 months sooner Based on 18 responses Perceived Cost **Ivanti ITSM** $$$$$ **ServiceNow IT Service Management** $$$$$ Average Discount **Ivanti ITSM** 12% **ServiceNow IT Service Management** 15%3% more ![Ivanti ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/acee115d49f59f727a26dd6169ca64be/ivanti-ivanti-itsm.svg "Ivanti ITSM") ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **Ivanti ITSM** [ Customization (3) ](https://www.g2.com/products/ivanti-ivanti-itsm/reviews?filters%5Bsentiment_snippet%5D=2328111&qs=pros-and-cons#reviews)[ Integrations (3) ](https://www.g2.com/products/ivanti-ivanti-itsm/reviews?filters%5Bsentiment_snippet%5D=2108565&qs=pros-and-cons#reviews)[ Clunky Interface (1) ](https://www.g2.com/products/ivanti-ivanti-itsm/reviews?filters%5Bsentiment_snippet%5D=2507839&qs=pros-and-cons#reviews)[ Compatibility Issues (1) ](https://www.g2.com/products/ivanti-ivanti-itsm/reviews?filters%5Bsentiment_snippet%5D=2507855&qs=pros-and-cons#reviews) **ServiceNow IT Service Management** [ Ease of Use (163) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1546751&qs=pros-and-cons#reviews)[ Incident Management (110) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1549440&qs=pros-and-cons#reviews)[ Learning Curve (70) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1548368&qs=pros-and-cons#reviews)[ Expensive (59) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1547869&qs=pros-and-cons#reviews) Integrations **Ivanti ITSM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_655078e0d371d8c5d65524f6ae30a0ba/adobe-acrobat-sign.png "Product Avatar Image") Adobe Acrobat Sign ](https://www.g2.com/products/adobe-acrobat-sign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence ](https://www.g2.com/products/confluence/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b43c45ac9e344ac3a5fb47a38a382efe/criteriaiq.png "Product Avatar Image") CriteriaIQ ](https://www.g2.com/products/criteriaiq/reviews)[ View all ](https://www.g2.com/products/ivanti-ivanti-itsm/integrations) **ServiceNow IT Service Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cd2b351740dc3fc7b599e9bff74168d3/accreditation-manager.png "Product Avatar Image") Accreditation Manager ](https://www.g2.com/products/accreditation-manager/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image") ActiveDirectory Domain... ](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3ecdf4b29d13e918625a439cb01a06b2/aria-aria.png "Product Avatar Image") Aria ](https://www.g2.com/products/aria-aria/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/aws-cloud-development-kit-aws-cdk.png "Product Avatar Image") AWS Cloud Development Kit... ](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews)[ View all ](https://www.g2.com/products/servicenow-it-service-management/integrations) Screenshots **Ivanti ITSM** ![Ivanti ITSM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1666463/Self-Service-Portal-Large.png) **ServiceNow IT Service Management** ![ServiceNow IT Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1738738/servicenow-l1-service-desk-ai-specialist.png) Ratings Meets Requirements **Ivanti ITSM** 8.3 8.3235 **ServiceNow IT Service Management** 8.9 8.9935 Ease of Use **Ivanti ITSM** 7.8 7.8267 **ServiceNow IT Service Management** 8.6 8.61,450 Ease of Setup **Ivanti ITSM** 7.0 7.0202 **ServiceNow IT Service Management** 8.2 8.2788 Ease of Admin **Ivanti ITSM** 7.4 7.4143 **ServiceNow IT Service Management** 8.6 8.6347 Quality of Support **Ivanti ITSM** 7.8 7.8225 **ServiceNow IT Service Management** 8.6 8.61,059 Has the product been a good partner in doing business? **Ivanti ITSM** 8.1 8.1140 **ServiceNow IT Service Management** 8.8 8.8342 Product Direction (% positive) **Ivanti ITSM** 7.9 7.9222 **ServiceNow IT Service Management** 8.8 8.8931 Features IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);) 8.4 151 8.7 750 Administration Change Management 8.2 68 | Verified 9.2(won by 1.0) 351 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Asset Management 7.7 68 | Verified 8.8(won by 1.1) 265 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Reports & Analytics 7.4 82 | Verified 8.9(won by 1.5) 334 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Service Request Management 10.0(tied score) 5 10.0(tied score) 13 Ticket Management 10.0(won by 0.7) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 9.3 23 Workflow Management 10.0(won by 1.5) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.5 13 Configuration Management Not enough data 8.3(won by default) 6 Problem Management Not enough data 10.0(won by default) 10 Incident Management Not enough data 9.8(won by default) 22 IT Asset Management Not enough data Not enough data Knowledge Management Not enough data Not enough data Project Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Task Management Not enough data Not enough data Release Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Capacity Management Not enough data Not enough data Availability Management Not enough data Not enough data Inventory Management Not enough data Not enough data Service Desk Help Desk 8.7 93 | Verified 9.4(won by 0.7) 416 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Incident Reports 8.2 69 | Verified 9.3(won by 1.1) 334 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Process Workflow 8.3 100 | Verified 9.1(won by 0.8) 384 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Customizable Reports Not enough data Not enough data Management Reporting 7.8 38 | Verified 8.9(won by 1.1) 331 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Administration Console 6.3 32 | Verified 8.6(won by 2.3) 249 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Access Management 7.8 17 | Verified 8.8(won by 1.0) 245 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Asset Management 8.6 33 | Verified 8.9(won by 0.3) 245 | Verified Policy Dictation 7.3 22 | Verified 8.4(won by 1.1) 224 (There is a greater than 0.5 difference between this product's rating and its competitors) Real-Time Reporting Not enough data Not enough data Functionality Ticketing System 9.4 47 | Verified 9.5(won by 0.1) 436 | Verified Performance Logging 7.1 16 | Verified 8.7(won by 1.6) 229 (There is a greater than 0.5 difference between this product's rating and its competitors) Alerting 7.3 17 | Verified 8.7(won by 1.4) 236 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Automation 9.2(won by 0.1) 60 | Verified 9.1 364 | Verified Agentic AI - IT Service Management (ITSM) Tools Autonomous Task Execution 9.8(won by 2.2) 14 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.6 56 Cross-system Integration 7.9 28 8.7(won by 0.8) 144 (There is a greater than 0.5 difference between this product's rating and its competitors) Proactive Assistance 9.4(won by 2.1) 12 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.3 51 Multi-step Planning Not enough data 7.6(won by default) 48 Adaptive Learning Not enough data 7.5(won by default) 47 Natural Language Interaction Not enough data 7.5(won by default) 51 Decision Making Not enough data 7.7(won by default) 52 Third-Party Integrations Not enough data 7.3(won by default) 5 Resource Allocation & Planning Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Activity Dashboard Not enough data 10.0(won by default) 5 Prioritization Not enough data Not enough data Service History Not enough data Not enough data Client Portal Not enough data Not enough data Customizable Forms Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Service Catalog Not enough data Not enough data Real-Time Notifications Not enough data Not enough data SSL Security Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Generative AI Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Drag & Drop Not enough data Not enough data Self Service Portal Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Customizable Branding Not enough data Not enough data Customizable Templates Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Automated Routing Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Fields Not enough data Not enough data Activity Tracking Not enough data Not enough data Search Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Dashboard Creation Not enough data Not enough data Remote Access & Monitoring Not enough data Not enough data Asset Tracking Not enough data Not enough data Chat/Messaging Not enough data Not enough data Approval Process Control Not enough data Not enough data Audit Trail Not enough data Not enough data Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);) 7.5 114 8.5 421 Incident Management Automate Ticket Routing 8.2 91 9.1(won by 0.9) 334 (There is a greater than 0.5 difference between this product's rating and its competitors) Ticket Prioritization 8.3 95 9.0(won by 0.7) 329 (There is a greater than 0.5 difference between this product's rating and its competitors) Ticket Notifications 8.1 99 9.1(won by 1.0) 336 (There is a greater than 0.5 difference between this product's rating and its competitors) Knowledge Base 7.4 88 8.8(won by 1.4) 322 (There is a greater than 0.5 difference between this product's rating and its competitors) Knowledge Base/Ticket Integration 7.5 82 8.8(won by 1.3) 307 (There is a greater than 0.5 difference between this product's rating and its competitors) Real-Time Notifications Not enough data Not enough data Reporting Dashboards 7.6 99 8.8(won by 1.2) 329 (There is a greater than 0.5 difference between this product's rating and its competitors) Time Tracking 7.3 78 8.8(won by 1.5) 293 (There is a greater than 0.5 difference between this product's rating and its competitors) Surveys 6.9 68 8.5(won by 1.6) 179 (There is a greater than 0.5 difference between this product's rating and its competitors) Activity Tracking Not enough data Not enough data Access & Usability Mobile 6.1 52 8.0(won by 1.9) 240 (There is a greater than 0.5 difference between this product's rating and its competitors) Self Service 7.9 92 8.8(won by 0.9) 307 (There is a greater than 0.5 difference between this product's rating and its competitors) Active Directory 7.8 79 8.5(won by 0.7) 263 (There is a greater than 0.5 difference between this product's rating and its competitors) Multi-Channel Access 7.4 53 8.8(won by 1.4) 167 (There is a greater than 0.5 difference between this product's rating and its competitors) Mobile Access Not enough data Not enough data Agentic AI - Service Desk Cross-system Integration 7.3 5 8.7(won by 1.4) 33 (There is a greater than 0.5 difference between this product's rating and its competitors) Autonomous Task Execution Not enough data 8.2(won by default) 24 Multi-step Planning Not enough data 8.2(won by default) 22 Adaptive Learning Not enough data 8.0(won by default) 20 Natural Language Interaction Not enough data 8.4(won by default) 18 Proactive Assistance Not enough data 7.8(won by default) 20 Decision Making Not enough data 7.9(won by default) 20 Third-Party Integrations Not enough data Not enough data Additional Functionality Project Management Not enough data Not enough data Procurement Management Not enough data Not enough data CMDB Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data IT Risk Management Not enough data Not enough data Service Catalog Not enough data Not enough data Inventory Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Change Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Task Management Not enough data Not enough data Email Templates Not enough data Not enough data Benchmarking Not enough data Not enough data Localization Automation Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Support Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Release & Deployment Not enough data Not enough data Email Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Analytics Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Configuration Management Not enough data Not enough data API Not enough data Not enough data IT Asset Management Not enough data Not enough data Remote Access/Control Not enough data Not enough data Live Chat Not enough data Not enough data Customizable Reports Not enough data Not enough data Incident Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Customizable Branding Not enough data Not enough data Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);) Not enough data 8.3 321 Monitoring Constant Monitoring Not enough data 8.9(won by default) 227 | Verified Timely Alerts Not enough data 9.1(won by default) 245 | Verified TIcket Accuracy Not enough data 9.1(won by default) 249 | Verified AI Monitoring Not enough data 7.7(won by default) 33 Mobile Alerts Not enough data Not enough data Email Alerts Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Management Tools Ticket Assignment Not enough data 9.2(won by default) 254 | Verified Standardization Not enough data 9.1(won by default) 253 Lifecycle Visualization Not enough data 8.7(won by default) 237 | Verified Generative AI AI Text Generation Not enough data 8.3(won by default) 108 AI Text Summarization Not enough data 8.3(won by default) 126 Generative AI Not enough data Not enough data Agentic AI - Incident Management Autonomous Task Execution Not enough data 7.3(won by default) 27 Multi-step Planning Not enough data 7.4(won by default) 28 Cross-system Integration Not enough data 8.0(won by default) 34 Adaptive Learning Not enough data 7.6(won by default) 28 Natural Language Interaction Not enough data 7.8(won by default) 27 Proactive Assistance Not enough data 7.9(won by default) 30 Decision Making Not enough data 7.9(won by default) 30 Third-Party Integrations Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Alerts/Notifications Not enough data Not enough data Forms Management Not enough data Not enough data Safety Incident Management Not enough data Not enough data Compliance Management Not enough data Not enough data OSHA Compliance Not enough data Not enough data Task Management Not enough data Not enough data Single Sign On Not enough data Not enough data AI Copilot Not enough data Not enough data Disaster Recovery Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Activity Dashboard Not enough data Not enough data Issue Management Not enough data Not enough data Communications Management Not enough data Not enough data Audit Trail Not enough data Not enough data IT Incident Management Not enough data Not enough data Audit Management Not enough data Not enough data Event Logs Not enough data Not enough data Risk Analysis Not enough data Not enough data Workflow Management Not enough data Not enough data Risk Assessment Not enough data Not enough data Incident Reporting Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Reminders Not enough data Not enough data On Call Scheduling Not enough data Not enough data Investigation Management Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Status Tracking Not enough data Not enough data Show 2 feature categories with incomplete data Configuration Management[Hide 83 FeaturesShow 83 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Widgets Not enough data Not enough data Impact Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Self Service Portal Not enough data Not enough data License Management Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Task Management Not enough data Not enough data Request Assignment Not enough data Not enough data Help Desk Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data SSL Security Not enough data Not enough data IT Asset Tracking Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Single Sign On Not enough data Not enough data Data Mapping Not enough data Not enough data Client Portal Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Incident Management Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Prioritization Not enough data Not enough data Generative AI Not enough data Not enough data Performance Monitoring Not enough data Not enough data Email Management Not enough data Not enough data Active Directory Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Collaboration Tools Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Inventory Management Not enough data Not enough data Data Import/Export Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Drag & Drop Not enough data Not enough data Activity Tracking Not enough data Not enough data AI Copilot Not enough data Not enough data Workflow Management Not enough data Not enough data Configuration Management Not enough data Not enough data Problem Management Not enough data Not enough data Configurable Workflow Not enough data Not enough data IT Asset Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Change Management Not enough data Not enough data Device Auto Discovery Not enough data Not enough data Customizable Reports Not enough data Not enough data Contract/License Management Not enough data Not enough data Relationship Mapping Not enough data Not enough data Customizable Fields Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Vulnerability Scanning Not enough data Not enough data Data Aggregation and Publishing Not enough data Not enough data Cost Tracking Not enough data Not enough data Template Management Not enough data Not enough data Lifecycle Management Not enough data Not enough data Historical Reporting Not enough data Not enough data Monitoring Not enough data Not enough data Configuration Automation Not enough data Not enough data Customizable Templates Not enough data Not enough data Search/Filter Not enough data Not enough data File Management Not enough data Not enough data Status Tracking Not enough data Not enough data Patch Management Not enough data Not enough data Document Management Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Version Control Not enough data Not enough data Task Progress Tracking Not enough data Not enough data IT Cost Management Not enough data Not enough data Archiving & Retention Not enough data Not enough data Scheduling Not enough data Not enough data Reporting/Analytics Not enough data Not enough data User Management Not enough data Not enough data Policy Management Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Audit Trail Not enough data Not enough data Business Process Automation Not enough data Not enough data Sarbanes-Oxley Compliance Not enough data Not enough data Task Scheduling Not enough data Not enough data IT Asset Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);) Not enough data Not enough data Asset Inventory Hardware Asset Inventory Not enough data Not enough data Software Asset Inventory Not enough data Not enough data Cloud Asset Inventory Not enough data Not enough data Mobile Asset Inventory Not enough data Not enough data Asset Discovery Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Generation Not enough data Not enough data Generative AI Not enough data Not enough data Agentic AI - IT Asset Management Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Management Central Dashboard Not enough data Not enough data Asset Policy Management Not enough data Not enough data Risk Management Not enough data Not enough data Integrations Not enough data Not enough data User Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Requisition Management Not enough data Not enough data Inventory Management Not enough data Not enough data Email Management Not enough data Not enough data Maintenance Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Supplier Management Not enough data Not enough data Procurement Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Task Management Not enough data Not enough data Change Management Not enough data Not enough data Incident Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Audit Management Not enough data Not enough data Configuration Management Not enough data Not enough data Additional Functionality Cost Tracking Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Prioritization Not enough data Not enough data Customizable Fields Not enough data Not enough data Data Import/Export Not enough data Not enough data Asset Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Barcode/Ticket Scanning Not enough data Not enough data Monitoring Not enough data Not enough data Customizable Forms Not enough data Not enough data Compliance Tracking Not enough data Not enough data Data Visualization Not enough data Not enough data Audit Trail Not enough data Not enough data AI Copilot Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data User Insights Reviewers' Company Size [![Ivanti ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/acee115d49f59f727a26dd6169ca64be/ivanti-ivanti-itsm.svg "Ivanti ITSM")](https://www.g2.com/products/ivanti-ivanti-itsm/reviews) Ivanti ITSM Small-Business(50 or fewer emp.) 14.4% Mid-Market(51-1000 emp.) 32.4% Enterprise(\> 1000 emp.) 53.3% [![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews) ServiceNow IT Service Management Small-Business(50 or fewer emp.) 5.9% Mid-Market(51-1000 emp.) 21.3% Enterprise(\> 1000 emp.) 72.8% Small-Business (50 or fewer emp.) 14.4% 5.9% Mid-Market (51-1000 emp.) 32.4% 21.3% Enterprise (\> 1000 emp.) 53.3% 72.8% Reviewers' Industry [![Ivanti ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/acee115d49f59f727a26dd6169ca64be/ivanti-ivanti-itsm.svg "Ivanti ITSM")](https://www.g2.com/products/ivanti-ivanti-itsm/reviews) Ivanti ITSM Information Technology and Services 17.4% Hospital & Health Care 8.4% Computer Software 6.6% Government Administration 5.9% Higher Education 5.9% Other 55.7% [![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews) ServiceNow IT Service Management Information Technology and Services 24.0% Hospital & Health Care 7.2% Computer Software 6.8% Financial Services 6.1% Computer & Network Security 3.5% Other 52.3% FAQs ## Ivanti ITSM vs ServiceNow IT Service... FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Ivanti Neurons for ITSM vs ServiceNow IT Service...? ServiceNow IT Service Management stands out for higher reviewer satisfaction across setup, support, and usability, while Ivanti Neurons for ITSM is noted for its flexibility and automation capabilities. | [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) | [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) | | --- | --- | | 4.0/5 (296 reviews) | 4.5/5 (1953 reviews) | | Enterprise | Enterprise | | 7.0 | 8.2 | | 7.8 | 8.6 | | Flexibility and automation for multi-tenant, cross-departmental workflows | Ease of use, robust features, and strong collaboration (168, 97, and 52 all-time mentions) | ### How do the pricing models of Ivanti Neurons for ITSM and ServiceNow IT Service... compare? ServiceNow IT Service Management is rated higher for value, with a stronger Price/Cost satisfaction score than Ivanti Neurons for ITSM. - **Ivanti Neurons for ITSM:** In recent reviews, buyers note the platform is not the least expensive option but find the automation and reduction in manual work justify the investment. - **ServiceNow IT Service Management:** Reviewers highlight that pricing and ROI are easier to justify due to automation reducing manual effort and improving service quality. ### What are the best alternatives to Ivanti Neurons for ITSM and ServiceNow IT Service...? The top 3 alternatives to Ivanti Neurons for ITSM and ServiceNow IT Service Management are Freshservice, Jira Service Management, and — if available — the next ranked alternative. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) | 4.0/5 (296 reviews) | Enterprise | Not the least expensive, but automation justifies investment | Flexibility and automation for multi-tenant, cross-departmental workflows | | [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | Pricing and ROI easier to justify due to automation | Ease of use, robust features, and strong collaboration | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | — | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | — | ### Which IT Service Management (ITSM) Tools features should I prioritize when comparing Ivanti Neurons for ITSM and ServiceNow IT Service...? Buyers should prioritize Dashboards, Workflow Automation, Integration Capabilities, Reporting & Analytics, and Self-Service Portal when comparing Ivanti Neurons for ITSM and ServiceNow IT Service Management. - **Dashboards:** Dashboards are the most frequently mentioned feature across both products, with ServiceNow IT Service Management receiving consistent praise for clear, centralized dashboards and Ivanti Neurons for ITSM noted for customizable dashboards. - **Workflow Automation:** ServiceNow IT Service Management is cited for robust workflow automation (97 all-time mentions for features), while Ivanti Neurons for ITSM is praised for automation and AI-driven ticket routing in recent reviews. - **Integration Capabilities:** ServiceNow IT Service Management is frequently mentioned for integrations (notably with Jira, 22 all-time mentions), while Ivanti Neurons for ITSM is recognized for integration with the Ivanti ecosystem and API-based automation. - **Reporting & Analytics:** Both products receive feedback on reporting, with ServiceNow IT Service Management noted for reliable reporting and Ivanti Neurons for ITSM for its need for more modern, flexible reporting tools. - **Self-Service Portal:** Both products are highlighted for self-service portals that reduce ticket volume and improve user experience, with Ivanti Neurons for ITSM noted for role-based access and ServiceNow IT Service Management for user-friendly self-service features. ### What are the pros and cons of Ivanti Neurons for ITSM vs ServiceNow IT Service...? ServiceNow IT Service Management's headline strength is ease of use and robust features, while Ivanti Neurons for ITSM is recognized for flexibility and automation. - **Ivanti Neurons for ITSM strengths:** Flexibility for multi-tenant and cross-departmental workflows, strong automation and AI-driven ticket routing, customizable workflows, and centralized IT service management. - **Ivanti Neurons for ITSM trade-offs:** Steep learning curve for advanced configuration, interface can feel outdated, reporting and analytics require improvement, and integration with third-party tools can require extra effort. - **ServiceNow IT Service Management strengths:** Ease of use (168 all-time mentions), robust features (97 all-time mentions), strong collaboration (52 all-time mentions), workflow automation, centralized dashboards, and broad integration capabilities. - **ServiceNow IT Service Management trade-offs:** Complex initial setup and customization, steep learning curve for new users, higher cost for smaller organizations, and maintenance of customizations can be time-consuming. ### Is Ivanti Neurons for ITSM or ServiceNow IT Service... better for small businesses? Neither Ivanti Neurons for ITSM nor ServiceNow IT Service Management is primarily focused on small businesses, as both have Enterprise as their largest reviewer segment. - **Ivanti Neurons for ITSM:** Largest segment is Enterprise; reviewers highlight flexibility and automation but note a learning curve and complexity that may challenge small teams. - **ServiceNow IT Service Management:** Largest segment is Enterprise; reviewers praise ease of use and robust features but mention high cost and complexity, making it less accessible for small businesses. ### Which IT Service Management (ITSM) Tools platform has better integrations? ServiceNow IT Service Management is favored for integrations, with more frequent reviewer mentions of third-party tool connectivity. - **Ivanti Neurons for ITSM:** Reviewers mention integration with the Ivanti ecosystem and API-based automation in recent reviews. - **ServiceNow IT Service Management:** Jira integration is cited in 22 all-time reviews, and reviewers highlight strong integration with other enterprise applications and tools. ### How do Ivanti Neurons for ITSM and ServiceNow IT Service... compare on customer support? ServiceNow IT Service Management scores higher on Quality of Support, with a 0.8-point lead over Ivanti Neurons for ITSM. - **Ivanti Neurons for ITSM:** Reviewers describe support as responsive but note variability in support quality and a desire for more comprehensive documentation and guidance. - **ServiceNow IT Service Management:** Reviewers consistently praise support responsiveness and onboarding experience, with higher satisfaction reflected in the 8.6 Quality of Support score. ### Which is easier to implement, Ivanti Neurons for ITSM or ServiceNow IT Service...? ServiceNow IT Service Management is rated higher for Ease of Setup, with a 1.2-point advantage over Ivanti Neurons for ITSM. - **Ivanti Neurons for ITSM:** Reviewers note that initial setup is straightforward for core features but advanced configuration and customization require technical expertise and can be time-consuming. - **ServiceNow IT Service Management:** Reviewers highlight easy initial setup for standard workflows, with some complexity for advanced customization, but overall a smoother onboarding experience. ### Which product has better Dashboards? ServiceNow IT Service Management is favored for Dashboards, with more frequent reviewer praise for centralized, clear, and customizable dashboards. - **Ivanti Neurons for ITSM:** Reviewers note customizable dashboards and visibility into ticket status, but also mention a desire for more flexible and modern dashboard customization. - **ServiceNow IT Service Management:** Dashboards are frequently cited as a strength, with reviewers praising clear, centralized views of ticket status, SLA compliance, and workload trends. 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