Link copied to clipboard # Ivanti ITSM vs Jira Service Management Comparison - What are their main differences? Share [ Export ](/compare/ivanti-ivanti-itsm/jira-service-management/export.csv) Ivanti ITSMJira Service Management[+ Add Product](#) Reviews **Ivanti ITSM** [ 4/5(324) ](https://www.g2.com/products/ivanti-ivanti-itsm/reviews#reviews) **Jira Service Management** [ 4.3/5(986) ](https://www.g2.com/products/jira-service-management/reviews#reviews) Pricing **Ivanti ITSM** No pricing available **Jira Service Management** Free Trial **0** /agent/month ยท Free **Pricing Insights** from reviews Time to Implement **Ivanti ITSM** 5 months Based on 7 responses **Jira Service Management** 2 monthsFaster Based on 23 responses Return on Investment **Ivanti ITSM** 20 months Based on 28 responses **Jira Service Management** 12 months8 months sooner Based on 20 responses Perceived Cost **Ivanti ITSM** $$$$$ **Jira Service Management** $$$$$ Average Discount **Ivanti ITSM** 12%1% more **Jira Service Management** 11% ![Ivanti ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/acee115d49f59f727a26dd6169ca64be/ivanti-ivanti-itsm.svg "Ivanti ITSM") ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **Ivanti ITSM** [ Customization (3) ](https://www.g2.com/products/ivanti-ivanti-itsm/reviews?filters%5Bsentiment_snippet%5D=2328111&qs=pros-and-cons#reviews)[ Integrations (3) ](https://www.g2.com/products/ivanti-ivanti-itsm/reviews?filters%5Bsentiment_snippet%5D=2108565&qs=pros-and-cons#reviews)[ Clunky Interface (1) ](https://www.g2.com/products/ivanti-ivanti-itsm/reviews?filters%5Bsentiment_snippet%5D=2507839&qs=pros-and-cons#reviews)[ Compatibility Issues (1) ](https://www.g2.com/products/ivanti-ivanti-itsm/reviews?filters%5Bsentiment_snippet%5D=2507855&qs=pros-and-cons#reviews) **Jira Service Management** [ Ease of Use (46) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1163903&qs=pros-and-cons#reviews)[ Integrations (32) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1162990&qs=pros-and-cons#reviews)[ Learning Curve (33) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1165698&qs=pros-and-cons#reviews)[ Steep Learning Curve (29) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1164399&qs=pros-and-cons#reviews) Integrations **Ivanti ITSM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_655078e0d371d8c5d65524f6ae30a0ba/adobe-acrobat-sign.png "Product Avatar Image") Adobe Acrobat Sign ](https://www.g2.com/products/adobe-acrobat-sign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence ](https://www.g2.com/products/confluence/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b43c45ac9e344ac3a5fb47a38a382efe/criteriaiq.png "Product Avatar Image") CriteriaIQ ](https://www.g2.com/products/criteriaiq/reviews)[ View all ](https://www.g2.com/products/ivanti-ivanti-itsm/integrations) **Jira Service Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ea5f7178028686921161d65d4be481a/bitbucket.png "Product Avatar Image") Bitbucket ](https://www.g2.com/products/bitbucket/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence ](https://www.g2.com/products/confluence/reviews)[ View all ](https://www.g2.com/products/jira-service-management/integrations) Screenshots **Ivanti ITSM** ![Ivanti ITSM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1666463/Self-Service-Portal-Large.png) **Jira Service Management** ![Jira Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/43204/Service-Portal-_1_-_1_.png) Ratings Meets Requirements **Ivanti ITSM** 8.3 8.3235 **Jira Service Management** 8.8 8.8874 Ease of Use **Ivanti ITSM** 7.8 7.8267 **Jira Service Management** 8.3 8.3881 Ease of Setup **Ivanti ITSM** 7.0 7.0202 **Jira Service Management** 8.0 8.0487 Ease of Admin **Ivanti ITSM** 7.4 7.4143 **Jira Service Management** 8.0 8.0367 Quality of Support **Ivanti ITSM** 7.8 7.8225 **Jira Service Management** 8.4 8.4757 Has the product been a good partner in doing business? **Ivanti ITSM** 8.1 8.1140 **Jira Service Management** 8.7 8.7344 Product Direction (% positive) **Ivanti ITSM** 7.9 7.9222 **Jira Service Management** 8.7 8.7839 Features IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);) 8.4 151 8.7 206 Administration Change Management 8.2 68 | Verified 8.9(won by 0.7) 166 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Asset Management 7.7 68 | Verified 8.5(won by 0.8) 161 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Reports & Analytics 7.4 82 | Verified 8.9(won by 1.5) 173 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Service Request Management 10.0(won by default) 5 Not enough data Ticket Management 10.0(won by default) 6 Not enough data Workflow Management 10.0(won by default) 6 Not enough data IT Asset Management Not enough data Not enough data Knowledge Management Not enough data Not enough data Project Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Task Management Not enough data Not enough data Release Management Not enough data Not enough data Configuration Management Not enough data Not enough data Problem Management Not enough data Not enough data Incident Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Capacity Management Not enough data Not enough data Availability Management Not enough data Not enough data Inventory Management Not enough data Not enough data Service Desk Help Desk 8.7 93 | Verified 8.9(won by 0.2) 179 | Verified Incident Reports 8.2 69 | Verified 8.8(won by 0.6) 179 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Process Workflow 8.3 100 | Verified 8.9(won by 0.6) 181 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Customizable Reports Not enough data Not enough data Management Reporting 7.8 38 | Verified 9.0(won by 1.2) 154 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Administration Console 6.3 32 | Verified 8.9(won by 2.6) 147 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Access Management 7.8 17 | Verified 8.7(won by 0.9) 149 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Asset Management 8.6(tied score) 33 | Verified 8.6(tied score) 145 | Verified Policy Dictation 7.3 22 | Verified 8.6(won by 1.3) 139 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Real-Time Reporting Not enough data Not enough data Functionality Ticketing System 9.4(won by 0.2) 47 | Verified 9.2 162 | Verified Performance Logging 7.1 16 | Verified 8.8(won by 1.7) 151 (There is a greater than 0.5 difference between this product's rating and its competitors) Alerting 7.3 17 | Verified 8.7(won by 1.4) 155 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Automation 9.2(won by 0.3) 60 | Verified 8.9 155 | Verified Agentic AI - IT Service Management (ITSM) Tools Autonomous Task Execution 9.8(won by 1.5) 14 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 80 Cross-system Integration 7.9 28 8.4(won by 0.5) 82 (There is a greater than 0.5 difference between this product's rating and its competitors) Proactive Assistance 9.4(won by 1.3) 12 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 80 Multi-step Planning Not enough data 8.5(won by default) 80 Adaptive Learning Not enough data 8.3(won by default) 79 Natural Language Interaction Not enough data 8.3(won by default) 80 Decision Making Not enough data 8.3(won by default) 81 Third-Party Integrations Not enough data Not enough data Resource Allocation & Planning Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Prioritization Not enough data Not enough data Service History Not enough data Not enough data Client Portal Not enough data Not enough data Customizable Forms Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Service Catalog Not enough data Not enough data Real-Time Notifications Not enough data Not enough data SSL Security Not enough data Not enough data Activity Dashboard Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Generative AI Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Drag & Drop Not enough data Not enough data Self Service Portal Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Customizable Branding Not enough data Not enough data Customizable Templates Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Automated Routing Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Fields Not enough data Not enough data Activity Tracking Not enough data Not enough data Search Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Dashboard Creation Not enough data Not enough data Remote Access & Monitoring Not enough data Not enough data Asset Tracking Not enough data Not enough data Chat/Messaging Not enough data Not enough data Approval Process Control Not enough data Not enough data Audit Trail Not enough data Not enough data Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);) 7.5 114 8.5 369 Incident Management Automate Ticket Routing 8.2 91 8.7(won by 0.5) 312 (There is a greater than 0.5 difference between this product's rating and its competitors) Ticket Prioritization 8.3 95 8.8(won by 0.5) 315 (There is a greater than 0.5 difference between this product's rating and its competitors) Ticket Notifications 8.1 99 8.8(won by 0.7) 330 (There is a greater than 0.5 difference between this product's rating and its competitors) Knowledge Base 7.4 88 8.5(won by 1.1) 281 (There is a greater than 0.5 difference between this product's rating and its competitors) Knowledge Base/Ticket Integration 7.5 82 8.5(won by 1.0) 275 (There is a greater than 0.5 difference between this product's rating and its competitors) Real-Time Notifications Not enough data Not enough data Reporting Dashboards 7.6 99 8.5(won by 0.9) 316 (There is a greater than 0.5 difference between this product's rating and its competitors) Time Tracking 7.3 78 8.4(won by 1.1) 302 (There is a greater than 0.5 difference between this product's rating and its competitors) Surveys 6.9 68 8.2(won by 1.3) 231 (There is a greater than 0.5 difference between this product's rating and its competitors) Activity Tracking Not enough data Not enough data Access & Usability Mobile 6.1 52 8.1(won by 2.0) 226 (There is a greater than 0.5 difference between this product's rating and its competitors) Self Service 7.9 92 8.6(won by 0.7) 284 (There is a greater than 0.5 difference between this product's rating and its competitors) Active Directory 7.8 79 8.5(won by 0.7) 236 (There is a greater than 0.5 difference between this product's rating and its competitors) Multi-Channel Access 7.4 53 8.4(won by 1.0) 232 (There is a greater than 0.5 difference between this product's rating and its competitors) Mobile Access Not enough data Not enough data Agentic AI - Service Desk Cross-system Integration 7.3 5 8.4(won by 1.1) 79 (There is a greater than 0.5 difference between this product's rating and its competitors) Autonomous Task Execution Not enough data 8.3(won by default) 75 Multi-step Planning Not enough data 8.2(won by default) 73 Adaptive Learning Not enough data 8.5(won by default) 73 Natural Language Interaction Not enough data 8.3(won by default) 72 Proactive Assistance Not enough data 8.5(won by default) 74 Decision Making Not enough data 8.6(won by default) 73 Third-Party Integrations Not enough data Not enough data Additional Functionality Project Management Not enough data Not enough data Procurement Management Not enough data Not enough data CMDB Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data IT Risk Management Not enough data Not enough data Service Catalog Not enough data Not enough data Inventory Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Change Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Task Management Not enough data Not enough data Email Templates Not enough data Not enough data Benchmarking Not enough data Not enough data Localization Automation Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Support Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Release & Deployment Not enough data Not enough data Email Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Analytics Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Configuration Management Not enough data Not enough data API Not enough data Not enough data IT Asset Management Not enough data Not enough data Remote Access/Control Not enough data Not enough data Live Chat Not enough data Not enough data Customizable Reports Not enough data Not enough data Incident Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Customizable Branding Not enough data Not enough data Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) Not enough data 8.6 106 Ticket and Case Management Ticket Creation User Experience Not enough data 9.0(won by default) 86 Ticket Response User Experience Not enough data 9.1(won by default) 81 Workflow Not enough data 9.0(won by default) 86 Automated Response Not enough data 8.9(won by default) 81 Service Level Agreement (SLA) Management Not enough data 8.8(won by default) 84 Attachments/Screencasts Not enough data 8.8(won by default) 83 Ticket Collaboration Not enough data 9.2(won by default) 81 Customer/Contact Database Not enough data 8.5(won by default) 78 Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Ticket Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Inbox Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Email Management Not enough data Not enough data Generative AI AI Text Generation Not enough data 8.0(won by default) 55 AI Text Summarization Not enough data 7.9(won by default) 54 Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution Not enough data 8.3(won by default) 41 Natural Language Interaction Not enough data 8.5(won by default) 40 Proactive Assistance Not enough data 8.3(won by default) 40 Communication Channels Customer Portal Not enough data 8.9(won by default) 81 Email to Case Not enough data 8.9(won by default) 80 Live Chat Support Not enough data 8.3(won by default) 75 Social Media Integration Not enough data 8.1(won by default) 71 Voice Not enough data 7.9(won by default) 68 Video Chat Not enough data Not enough data Platform Mobile User Support Not enough data 8.1(won by default) 85 Customization Not enough data 8.4(won by default) 87 User, Role, and Access Management Not enough data 8.9(won by default) 91 Third-Party Integrations Not enough data 8.8(won by default) 86 Reporting Not enough data 8.7(won by default) 86 Activity Dashboard Not enough data 8.7(won by default) 83 Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data Task Automation Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Workflow Automation Not enough data Not enough data Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);) Not enough data 8.7 166 Monitoring Constant Monitoring Not enough data 8.9(won by default) 145 | Verified Timely Alerts Not enough data 9.0(won by default) 150 | Verified TIcket Accuracy Not enough data 9.1(won by default) 147 | Verified AI Monitoring Not enough data 8.5(won by default) 70 Mobile Alerts Not enough data Not enough data Email Alerts Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Management Tools Ticket Assignment Not enough data 9.1(won by default) 150 | Verified Standardization Not enough data 9.0(won by default) 148 | Verified Lifecycle Visualization Not enough data 9.0(won by default) 135 | Verified Generative AI AI Text Generation Not enough data 8.0(won by default) 76 AI Text Summarization Not enough data 8.3(won by default) 74 Generative AI Not enough data Not enough data Agentic AI - Incident Management Autonomous Task Execution Not enough data 8.3(won by default) 60 Multi-step Planning Not enough data 8.4(won by default) 60 Cross-system Integration Not enough data 8.5(won by default) 59 Adaptive Learning Not enough data 8.6(won by default) 60 Natural Language Interaction Not enough data 8.6(won by default) 60 Proactive Assistance Not enough data 8.6(won by default) 60 Decision Making Not enough data 8.5(won by default) 60 Third-Party Integrations Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Alerts/Notifications Not enough data Not enough data Forms Management Not enough data Not enough data Safety Incident Management Not enough data Not enough data Compliance Management Not enough data Not enough data OSHA Compliance Not enough data Not enough data Task Management Not enough data Not enough data Single Sign On Not enough data Not enough data AI Copilot Not enough data Not enough data Disaster Recovery Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Activity Dashboard Not enough data Not enough data Issue Management Not enough data Not enough data Communications Management Not enough data Not enough data Audit Trail Not enough data Not enough data IT Incident Management Not enough data Not enough data Audit Management Not enough data Not enough data Event Logs Not enough data Not enough data Risk Analysis Not enough data Not enough data Workflow Management Not enough data Not enough data Risk Assessment Not enough data Not enough data Incident Reporting Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Reminders Not enough data Not enough data On Call Scheduling Not enough data Not enough data Investigation Management Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Status Tracking Not enough data Not enough data IT Alerting[Hide 8 FeaturesShow 8 Features](javascript:void(0);) Not enough data 8.6 26 Generative AI AI Text Generation Not enough data 8.3(won by default) 25 Agentic AI - IT Alerting Autonomous Task Execution Not enough data 8.4(won by default) 24 Multi-step Planning Not enough data 8.7(won by default) 25 Cross-system Integration Not enough data 9.0(won by default) 24 Adaptive Learning Not enough data 8.5(won by default) 24 Natural Language Interaction Not enough data 8.5(won by default) 24 Proactive Assistance Not enough data 8.7(won by default) 24 Decision Making Not enough data 8.7(won by default) 24 Show 1 feature category with incomplete data IT Asset Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);) Not enough data Not enough data Asset Inventory Hardware Asset Inventory Not enough data Not enough data Software Asset Inventory Not enough data Not enough data Cloud Asset Inventory Not enough data Not enough data Mobile Asset Inventory Not enough data Not enough data Asset Discovery Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Generation Not enough data Not enough data Generative AI Not enough data Not enough data Agentic AI - IT Asset Management Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Management Central Dashboard Not enough data Not enough data Asset Policy Management Not enough data Not enough data Risk Management Not enough data Not enough data Integrations Not enough data Not enough data User Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Requisition Management Not enough data Not enough data Inventory Management Not enough data Not enough data Email Management Not enough data Not enough data Maintenance Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Supplier Management Not enough data Not enough data Procurement Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Task Management Not enough data Not enough data Change Management Not enough data Not enough data Incident Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Audit Management Not enough data Not enough data Configuration Management Not enough data Not enough data Additional Functionality Cost Tracking Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Prioritization Not enough data Not enough data Customizable Fields Not enough data Not enough data Data Import/Export Not enough data Not enough data Asset Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Barcode/Ticket Scanning Not enough data Not enough data Monitoring Not enough data Not enough data Customizable Forms Not enough data Not enough data Compliance Tracking Not enough data Not enough data Data Visualization Not enough data Not enough data Audit Trail Not enough data Not enough data AI Copilot Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data User Insights Reviewers' Company Size [![Ivanti ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/acee115d49f59f727a26dd6169ca64be/ivanti-ivanti-itsm.svg "Ivanti ITSM")](https://www.g2.com/products/ivanti-ivanti-itsm/reviews) Ivanti ITSM Small-Business(50 or fewer emp.) 14.4% Mid-Market(51-1000 emp.) 32.4% Enterprise(\> 1000 emp.) 53.3% [![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](https://www.g2.com/products/jira-service-management/reviews) Jira Service Management Small-Business(50 or fewer emp.) 19.0% Mid-Market(51-1000 emp.) 43.2% Enterprise(\> 1000 emp.) 37.8% Small-Business (50 or fewer emp.) 14.4% 19.0% Mid-Market (51-1000 emp.) 32.4% 43.2% Enterprise (\> 1000 emp.) 53.3% 37.8% Reviewers' Industry [![Ivanti ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/acee115d49f59f727a26dd6169ca64be/ivanti-ivanti-itsm.svg "Ivanti ITSM")](https://www.g2.com/products/ivanti-ivanti-itsm/reviews) Ivanti ITSM Information Technology and Services 17.4% Hospital & Health Care 8.4% Computer Software 6.6% Government Administration 5.9% Higher Education 5.9% Other 55.7% [![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](https://www.g2.com/products/jira-service-management/reviews) Jira Service Management Information Technology and Services 30.7% Computer Software 16.2% Financial Services 5.0% Internet 4.4% Telecommunications 3.1% Other 40.5% FAQs ## Ivanti ITSM vs Jira Service Management FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Ivanti Neurons for ITSM vs Jira Service Management? Jira Service Management stands out for its higher reviewer satisfaction scores and stronger support, while Ivanti Neurons for ITSM is noted for its flexibility and multi-tenant capabilities. | [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | | --- | --- | | 4.0/5 (296 reviews) | 4.3/5 (991 reviews) | | Enterprise | Mid-Market | | 7.0 | 8.0 | | 7.8 | 8.4 | | Flexible multi-tenant platform with strong automation and workflow customization | Ease of use, integrations, and automation (46, 32, and 31 all-time mentions) | ### How do the pricing models of Ivanti Neurons for ITSM and Jira Service Management compare? Jira Service Management is rated as the stronger value on price and cost satisfaction, with a higher reviewer score than Ivanti Neurons for ITSM. - **Ivanti Neurons for ITSM:** Reviewers note that while the platform offers strong automation and flexibility, it is not the least expensive option and professional services fees can be high. - **Jira Service Management:** Reviewers highlight satisfaction with pricing and value, though some mention that costs can increase with more agents and premium features. ### What are the best alternatives to Ivanti Neurons for ITSM and Jira Service Management? The top 3 alternatives to Ivanti Neurons for ITSM and Jira Service Management are Freshservice, ServiceNow IT Service Management, and ManageEngine ServiceDesk Plus. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) | 4.0/5 (296 reviews) | Enterprise | Not the least expensive option; professional services fees can be high | Flexible multi-tenant platform with strong automation and workflow customization | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | Pricing satisfaction is high, but costs can increase with more agents and premium features | Ease of use, integrations, and automation (46, 32, and 31 all-time mentions) | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | โ€” | High reviewer satisfaction and strong feature set | | [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | โ€” | Enterprise-grade ITSM capabilities and scalability | | [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | 4.2/5 (250 reviews) | Mid-Market | โ€” | Comprehensive ITSM features for mid-market organizations | ### Which IT Service Management (ITSM) Tools features should I prioritize when comparing Ivanti Neurons for ITSM and Jira Service Management? Buyers should prioritize automation, ease of use, integrations, reporting, and workflow customization when comparing Ivanti Neurons for ITSM and Jira Service Management. - **Automation:** Ivanti Neurons for ITSM is frequently praised for its automation and AI-powered ticket routing; Jira Service Management has 31 all-time mentions for automation. - **Ease of Use:** Jira Service Management scores 8.3, with 46 all-time mentions for ease of use; Ivanti Neurons for ITSM scores 7.8. - **Integrations:** Jira Service Management has 32 all-time mentions for integrations, including Jira, Confluence, and Slack; Ivanti Neurons for ITSM is noted for integration with Ivanti DEX and API-based automation. - **Reporting:** Both products receive feedback on reporting, but reviewers note Ivanti Neurons for ITSM's reporting can be complex, while Jira Service Management's reporting is cited as needing more flexibility. - **Workflow Customization:** Ivanti Neurons for ITSM is highlighted for its flexible workflow engine and codeless setup; Jira Service Management is praised for customizable workflows and automation rules. ### What are the pros and cons of Ivanti Neurons for ITSM vs Jira Service Management? Ivanti Neurons for ITSM's headline strength is its flexibility and automation, while Jira Service Management excels in ease of use and integrations. - **Ivanti Neurons for ITSM strengths:** Flexible multi-tenant platform, strong automation and workflow customization, granular access control, and codeless setup for expanding service management. - **Ivanti Neurons for ITSM trade-offs:** Steep learning curve for advanced configuration, reporting relies on technical tools like SSRS, interface can feel outdated, and integration with third-party tools may require extra effort. - **Jira Service Management strengths:** Ease of use (46 all-time mentions), integrations (32 all-time mentions), automation (31 all-time mentions), ticket management (31 all-time mentions), and strong collaboration features. - **Jira Service Management trade-offs:** Steep learning curve (33 all-time mentions), complexity in setup and administration (28 and 22 all-time mentions), and reporting/dashboard customization can be limited without add-ons. ### Is Ivanti Neurons for ITSM or Jira Service Management better for small businesses? Jira Service Management is the better fit for small businesses, as its largest reviewer segment is Mid-Market and reviewers highlight ease of use and straightforward ticket management. - **Ivanti Neurons for ITSM:** Largest segment is Enterprise; reviewers note its flexibility and automation but mention a steeper learning curve and more complex setup, which may be less ideal for small businesses. - **Jira Service Management:** Largest segment is Mid-Market; reviewers consistently cite ease of use, straightforward ticket management, and efficient workflows as benefits for smaller teams. ### Which IT Service Management (ITSM) Tools platform has better integrations? Jira Service Management is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts. - **Ivanti Neurons for ITSM:** Reviewers mention integration with Ivanti DEX and API-based automation, with 62 all-time mentions for integrations. - **Jira Service Management:** 501 G2 reviews mention its Jira integration, 67 mention Confluence, and 21 mention Slack, highlighting its strong integration ecosystem. ### How do Ivanti Neurons for ITSM and Jira Service Management compare on customer support? Jira Service Management leads on Quality of Support, with a 0.6-point higher score than Ivanti Neurons for ITSM. - **Ivanti Neurons for ITSM:** Reviewers describe support as responsive but note variability in support quality and a reliance on paid professional services for advanced help. - **Jira Service Management:** Reviewers consistently highlight strong support experiences, with high satisfaction and prompt assistance across a wide range of use cases. ### Which is easier to implement, Ivanti Neurons for ITSM or Jira Service Management? Jira Service Management is easier to implement, with a 1.0-point higher Ease of Setup score than Ivanti Neurons for ITSM. - **Ivanti Neurons for ITSM:** Reviewers frequently mention a steep learning curve and complex initial configuration, especially for advanced workflows and customizations. - **Jira Service Management:** Reviewers highlight straightforward setup for core features, though note that advanced customization can add complexity; overall, setup is rated as easier and more intuitive. ### Which product has better Reporting? Jira Service Management is favored for Reporting, with higher reviewer satisfaction and more positive feedback on dashboards and visibility. - **Ivanti Neurons for ITSM:** Reviewers note that reporting is functional but often requires technical skills and could be more user-friendly; reporting is cited as an area for improvement. - **Jira Service Management:** Reviewers highlight strong reporting and dashboard capabilities, with positive feedback on real-time visibility and structured ticket tracking. 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