Ivanti ITSM Reviews & Product Details

What I like most about Ivanti Neurons for ITSM is that it brings everything together in one place. The platform makes it easy to track tickets, manage assets, and automate routine tasks, which saves a lot of time day to day. The interface is straightforward, so I’m not hunting for information or getting stuck in overly complicated menus. I also appreciate how flexible it is, since you can customize workflows and dashboards to match your team’s needs. Integrations with other IT tools help streamline operations, and the reporting features make it easier to spot trends and improve service over time. Overall, it helps our team work more efficiently and provide better support to users. Review collected by and hosted on G2.com.

While Ivanti Neurons for ITSM has plenty of strengths, there are a few things I don’t like. At times the interface feels overwhelming, especially when I’m trying to customize workflows or navigate the more advanced settings. The initial setup and configuration can also be complicated, and it takes a while to get everything working the way I want.

Integrations with other tools aren’t always seamless, and troubleshooting can be difficult when the documentation isn’t clear. Reporting is powerful, but tailoring reports or dashboards can be tricky and often takes extra effort. Overall, I just wish the platform were more intuitive and easier to adapt to unique business needs. Review collected by and hosted on G2.com.

I find it an easy to configure product with lots of ways to achieve a solution: workflows, business rules and quick actions. all provide a great configurable platform to enable me to innovate any business process solution. Review collected by and hosted on G2.com.

The look and feel of Self Service UI can be improved, we're still in V1 as we're waiting for some issues to be fixed before moving to V3.

Also some focus should be put toward improving existing functions more than new ones. Review collected by and hosted on G2.com.

I have the ability to track software contracts including entitlements and renewal dates. Additionally, I use the hardware data build the PC Refresh schedule. Review collected by and hosted on G2.com.

I find it very cumbersome to get software contract details from Neurons to ITSM. We have the connector enabled but the complete data will not populate in the software CI on the ITSM side. Review collected by and hosted on G2.com.

I love the customization of Ivanti Neurons for ITSM, especially the ease of configuring workflows and customizing dashboards. I also appreciate the automation feature for user creation. Review collected by and hosted on G2.com.

Improvement in connectors with Neurons UEM and EPM. Ability to create tickets that act directly on users' PCs according to choices. Review collected by and hosted on G2.com.

What I like most about Ivanti Neurons for ITSM is that I can easily log all our customers’ tickets and save all the data we need for the ticket details. Review collected by and hosted on G2.com.

I think that downtime—especially if you’re in a cloud environment—affects continuous service and operations, because this tool is the one mainly used. Review collected by and hosted on G2.com.

What I like about Ivanti Neurons for ITSM is how it automates everyday IT work and helps teams resolve issues faster, often before users even notice. It’s easy to use, provides solid visibility across IT assets, and the self-healing features and AI insights genuinely cut down on manual effort and downtime. Review collected by and hosted on G2.com.

It can feel complex to set up and customize, especially at the beginning. The interface is a bit overwhelming at first, and some of the more advanced features take extra training or fine-tuning before you can get real value from them. Review collected by and hosted on G2.com.

What I like most about Ivanti Neurons for ITSM is its AI-driven automation and proactive approach. It helps resolve issues more quickly and reduces manual effort, and the low-code customization makes it easy to tailor to our business needs. I also appreciate that it brings everything together in one integrated platform. Review collected by and hosted on G2.com.

One thing I dislike about Ivanti Neurons for ITSM is that it can feel complex and not very intuitive for new users. The initial setup, along with configuring integrations, can take extra effort, and there are parts of the UI that could be more user-friendly and easier to navigate. Review collected by and hosted on G2.com.

What I like most about Ivanti Neurons for ITSM is how customizable it is across different workflows and departments. It provides a centralized place to manage tickets, requests, assets, and approvals, so I don’t have to jump between multiple systems. I also appreciate that it can be tailored to an organization’s specific processes rather than forcing a one-size-fits-all setup. Once it’s configured properly, it improves visibility, tracking, and communication across teams, which makes day-to-day coordination much smoother. Review collected by and hosted on G2.com.

One thing I dislike about Ivanti Neurons for ITSM is that it can feel overly complex at times, particularly when I’m trying to make configuration changes or set up workflows. Some parts of the interface aren’t very intuitive, which can slow things down and make training and onboarding take longer than expected. The reporting and customization options are powerful, but they often require extra time to fully understand, fine-tune, and maintain over time. Review collected by and hosted on G2.com.

What I like most about Ivanti Neurons for ITSM is its UI/UX and AI capabilities. The interface is clean and easy to navigate, which makes daily tasks like ticket management, approvals, and tracking much faster. The dashboards are customizable, so I can quickly see what matters without digging through menus.

On the AI side, the automation and intelligent suggestions really stand out. It helps in categorizing tickets, recommending solutions, and even reducing manual effort through self-service options. Over time, this has noticeably improved response times and reduced workload, especially for repetitive issues. The combination of a user-friendly interface and smart automation makes the whole experience much more efficient. Review collected by and hosted on G2.com.

One downside of Ivanti Neurons for ITSM is that certain parts of the system can feel overly complex, particularly during the initial setup or when you’re trying to customize workflows. The UI is generally solid, but some of the more advanced configuration options aren’t very intuitive and can take extra time—or additional support—to set up correctly.

The AI features are helpful, but they aren’t always fully accurate and sometimes require manual correction. Performance can also occasionally slow down when working with larger volumes of tickets or generating reports. Overall, it’s a strong platform, but there’s a noticeable learning curve, and a few areas could be streamlined further. Review collected by and hosted on G2.com.

I like the workflow automation and centralized service management of Ivanti Neurons for ITSM, which make handling incidents and requests much more efficient. The workflow automation reduces repetitive tasks by automatically routing tickets, assigning approvals, and triggering notifications, saving time for our team. The setup was also very easy, with clear and easy-to-follow steps. Review collected by and hosted on G2.com.

I find the platform has a learning curve, especially when I'm configuring advanced workflows and customizations. I feel some admin tasks and reporting could be more intuitive. Review collected by and hosted on G2.com.