Ivanti ITSM Reviews & Product Details

The most helpful aspect of Ivanti Neurons for ITSM is its centralized ticket management and automation capabilities. It helps streamline incident and service request handling, improves response times, and provides better visibility into support operations.Easy ticket and incident management

Workflow automation that reduces manual work

User-friendly interface for support teams

Better tracking and reporting of IT issues

Improved collaboration between IT teams and end users

Faster resolution times and increased efficiency Review collected by and hosted on G2.com.

The least helpful aspect is that some advanced features can be complex to configure and may require additional training for new users.Initial setup and customization can be time-consuming.

The interface can feel overwhelming for first-time users.

Some workflows require technical knowledge to configure properly.

Reporting and dashboard customization could be more intuitive.

Performance may occasionally slow down when handling large amounts of data. Review collected by and hosted on G2.com.

What I like most about Ivanti Neurons for ITSM is the combination of automation, flexibility, and user experience. It enables organizations to streamline their IT processes, reduce repetitive tasks, and provide a more efficient service to end users.

The platform’s ability to integrate with the wider Ivanti ecosystem is also a major strength, allowing teams to move from reactive support to a more proactive and data-driven IT service management approach. Review collected by and hosted on G2.com.

The main challenge with Ivanti Neurons for ITSM is that its extensive capabilities can make the initial configuration and adoption more complex. More simplified administration experiences and additional guidance during deployment could further improve the user experience. Review collected by and hosted on G2.com.

What I like best about Ivanti Neurons for ITSM is its ability to automate and simplify service management processes while improving the user experience. I especially appreciate its no-code/low-code workflow capabilities, which allow teams to quickly adapt processes without extensive development effort. The self-service features, strong incident and change management functions, and integration capabilities help increase efficiency Review collected by and hosted on G2.com.

One area that could be improved is the initial setup and customization process, as it can sometimes feel complex and require a learning curve, especially for organizations implementing advanced workflows. Additionally, some users may find that certain configurations still require specialized knowledge to fully utilize the platform's capabilities. However, once properly configured, the flexibility and automation features generally outweigh these challenges. Review collected by and hosted on G2.com.

What I like best about Ivanti Neurons for ITSM is how it combines a clean, intuitive UI with powerful automation and integration capabilities that significantly improve daily workflows. The self-service portal and well-organized agent interface reduce ticket handling time, while integrations with identity and internal systems enable automated processes like user provisioning, minimizing manual effort and errors. The platform performs reliably even under high workloads, and features like automated ticket routing and AI-driven suggestions help accelerate resolution times and maintain SLAs. Although the initial investment can be high, the efficiency gains and reduction in repetitive tasks deliver strong ROI over time. Additionally, the structured onboarding, responsive support, and built-in AI capabilities enhance consistency and overall service quality, making the platform a valuable asset for IT service management. Review collected by and hosted on G2.com.

While Ivanti Neurons for ITSM is a strong platform overall, there are a few areas that could be improved. The **UI/UX**, although generally clean, can feel inconsistent in more advanced configuration areas, making complex workflows harder to design without deeper expertise. **Integrations** are powerful but sometimes require significant customization or technical effort to implement and maintain, especially when working with legacy systems. In terms of **performance**, occasional slowdowns can occur when handling large datasets or heavily customized environments, which can impact agent efficiency during peak times. The **pricing model** can be relatively high compared to competitors, and some advanced features feel locked behind additional costs, which may affect perceived ROI for smaller teams. Regarding **support and onboarding**, while documentation is solid, the initial setup and learning curve can be challenging without experienced resources. Finally, the **AI capabilities**, although useful for ticket routing and suggestions, still feel somewhat limited in maturity, and there is room for improvement in making them more adaptive and insightful for complex use cases. Review collected by and hosted on G2.com.

Ivanti Neurons for ITSM is a highly customizable ITSM tool. It works well out of the box, but it can also be tailored to fit your organization’s needs. The UI is easy to navigate, and it’s straightforward to customize. It also feels faster than its predecessor, Cherwell. There are countless integration options available, whether you use prebuilt connectors or build custom integrations. On top of that, Ivanti’s cost is much lower than the competition, even though it remains very powerful. Review collected by and hosted on G2.com.

While Ivanti is extremely customizable overall, there are still many areas where customization is either very difficult or not possible at all. Things like forms and the UI can be hard to tailor, and I often end up settling for “Good enough, I guess.” Another major downside is how different the Service Requests experience feels compared to every other business object, which is especially frustrating for the teams who work the tickets day to day. Review collected by and hosted on G2.com.

The interface and usability make it easy to quickly grasp the basics of, but there's still plenty of depth to do a lot more. Having such an accessible floor yet still maintaining a high ceiling means getting into the tool to start learning is easy, and being able to go beyond the basics is possible. Review collected by and hosted on G2.com.

Some major issues can linger longer than we would like, and that can cause disruptions in our business workflows. Interfacing with support is quick, but even then the resolutions can still take much more time than we would care for. Review collected by and hosted on G2.com.

What I like best is its automation and AI-powered ticket routing, which help resolve issues faster and reduce manual work. I also appreciate its self-service options and workflow automation, which further cut down on manual effort and improve overall efficiency. Review collected by and hosted on G2.com.

It can feel complex to configure, and the interface and integrations aren’t always as smooth as users might expect. The documentation and support can be weak, so learning the system and troubleshooting issues may take extra effort. Review collected by and hosted on G2.com.

Here’s a more natural, human-sounding version:

What I like most about Ivanti Neurons for ITSM is how it brings everything into one place and makes day-to-day IT service management much easier. The workflows are flexible, the self-service portal is user-friendly, and automation helps reduce a lot of repetitive manual work. It gives good visibility into incidents, requests, and changes, which helps teams stay organized and respond more efficiently. Overall, it has helped simplify processes and improve productivity across the team. Review collected by and hosted on G2.com.

The biggest drawback is the learning curve. While the platform is powerful, some configurations and customizations can be complex, and certain parts of the interface could be more intuitive for new users. Review collected by and hosted on G2.com.

What I highlight most about Ivanti Neurons for ITSM is its ability to centralize and automate IT service management processes on a single platform. It facilitates the management of incidents, requests, and assets, improving operational efficiency, visibility, and the experience for both IT teams and end users. Review collected by and hosted on G2.com.

Some advanced features may require an initial learning curve and setup time, especially in complex environments or with multiple integrations. In certain cases, customization may demand more specialized technical knowledge, although the platform's flexibility and automation capabilities provide significant long-term value. Review collected by and hosted on G2.com.

What I like most about Ivanti Neurons for ITSM is how it simplifies and automates daily IT support tasks. The platform is very intuitive and helps reduce manual work through automation, which improves efficiency and response times. I also appreciate the flexibility of the workflows and how easy it is to customize processes based on business needs.

Another strong point is the user experience, both for IT teams and end users. The self-service portal and automation features make incident and request management much smoother. In addition, the reporting and visibility tools help track performance and identify areas for improvement. Overall, it is a reliable solution that helps organizations deliver faster and more organized IT services. Review collected by and hosted on G2.com.

One thing I dislike about Ivanti Neurons for ITSM is that some configurations and advanced customizations can become quite complex, especially for new users or smaller IT teams. Certain workflows and integrations require a good amount of technical knowledge, which can increase implementation time.

I also think the interface can occasionally feel overwhelming because of the number of available options and menus. In some cases, performance can slow down when handling larger environments or highly customized processes. Additionally, troubleshooting issues may require more detailed documentation or support resources than expected. Despite these points, the platform is still very powerful and flexible overall. Review collected by and hosted on G2.com.