--- title: Issuetrak Reviews meta\_title: 'Issuetrak Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 63 reviews by the users' company size, role or industry to find out how Issuetrak works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 63 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Issuetrak Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Issuetrak but has limited features. Are you part of the Issuetrak team? [Upgrade your plan](https://my.g2.com/issuetrak/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issuetrak is here to help. We specialize in help desk, issue tracking, workflow, customer support, and complaint management. And with easy onboarding, custom configuration, and ongoing 99% rated support, your teams will be sure to knock out support requests and master workflow success. Our customizable software is a fit for hundreds of different industries and usages, from customer support to compliance to change management. Issuetrak helps businesses like yours track tickets, issues, and requests from submission to resolution and make sure no request gets lost or misplaced. Streamline your day-to-day processes and operations with workflow and reporting tools that bring visibility and accountability to your team. With Issuetrak you’ll cut down on wasted time and money, improve customer service, and increase communication among team members. Automation, Reporting, Custom Forms, Alerts, Workflows, and More: Automation that helps your team work faster and smarter Easy, omnichannel issue submission via email, mobile, web portal, or webform At-a-glance dashboard metrics plus detailed, customizable reporting Custom forms and user-defined fields to fit your unique organization Task management and workflow branching to keep everyone on track Add-on modules to meet specific needs: Asset Management for storing and reviewing information on your team’s assets Active Directory integration for improved organization and security Billing module for generating invoices, inputting billable time, and more Surveys module to gather and implement customer feedback and improve customer success! * * * Seller [Issuetrak](https://www.g2.com/sellers/issuetrak) Discussions [Issuetrak Community](https://www.g2.com/products/issuetrak/discuss) Languages Supported English Solution Type All-in-One Overview by Taylor Ross Show More ## Pricing Pricing provided by Issuetrak. ### Cloud Starting at $26.00 1 per agent Per Month [ View More Pricing Information ](https://www.g2.com/products/issuetrak/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![TeamSupport](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamSupport") TeamSupport 4.4/5(891) ](https://www.g2.com/products/teamsupport/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/issuetrak/competitors/alternatives) ## User Insights Average based on 63 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) TD Tom D. IT Technician II Government Administration Enterprise (\> 1000 emp.) 7/17/2013 "Great Product With Excellent Support" 5/5 What do you like best about Issuetrak? I like the fact that IssueTrak can be used for so much more than just issue tracking. By using Tasks, you can actually set up workflows. We are thoroughly dependent upon their Asset Management module. We also use the Active Directory module. I have been dealing with software vendors for more than 30 years, and I will tell you that IssueTrak's support team is the best I have ever dealt with. Oh, we have had IssueTrak for 5 years and our IT department services 1000 users. Review collected by and hosted on G2.com. What do you dislike about Issuetrak? Reports can be a little tricky too create at time. Also, the Active Directory module was not easy to implement. Review collected by and hosted on G2.com. Recommendations to others considering Issuetrak: Do not hesitate to purchase it. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") ET Verified User in Telecommunications Enterprise (\> 1000 emp.) 7/15/2013 "IssueTrak a Very Flexible and Easy to Use app." 4.5/5 What do you like best about Issuetrak? I really like that it is very easy to incorporate new workflows and routined work on this tool. Review collected by and hosted on G2.com. What do you dislike about Issuetrak? So far, very little to dislike. It would be nice to have a mobile app (IOS and Android) to access and interact with this application. Review collected by and hosted on G2.com. Recommendations to others considering Issuetrak: If you are looking for a flexible tool for organizing groups and measuring workflow ejecution and SLA IssueTrak may be a good place to start. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ML Mary L. Policy Analyst (Detail) Government Administration Mid-Market (51-1000 emp.) 7/15/2013 "3+ years as an Admin. 10 Admin-level users. ~100 ticketing users" 4.5/5 What do you like best about Issuetrak? Reporting, Ease of Set-up, Excellent Customer Support .............................................................. Review collected by and hosted on G2.com. What do you dislike about Issuetrak? Forms could be more customizable (i.e. - more customizable fields) Review collected by and hosted on G2.com. Recommendations to others considering Issuetrak: Should be able to set it up just using IssueTrack Support Services. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Issuetrak? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Issuetrak ](https://www.g2.com/products/issuetrak/discussions/new) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") G2 Verified User in Computer Software • Last activity about 4 years ago Where is your support team based? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/support-team) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") G2 Verified User in Computer Software • Last activity over 6 years ago What is required for installation? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-required-for-installation) [ View all Discussions ](https://www.g2.com/products/issuetrak/discuss) ## Pricing Options Pricing provided by Issuetrak. ### Cloud Starting at $26.00 1 per agent Per Month [ View More Pricing Information ](https://www.g2.com/products/issuetrak/pricing) Issuetrak Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,016) [ Compare Now ](https://www.g2.com/compare/issuetrak-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6baa37f3fd778d1adc429bf82873583/agiloft-agiloft-contract-management-suite%282%29.png "Product Avatar Image") Agiloft Contract Management... 4.5/5(105) [ Compare Now ](https://www.g2.com/compare/agiloft-agiloft-contract-management-suite-vs-issuetrak) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b0001efbdd184cb7e9946caaecf761fb/happyfox-help-desk.png "Product Avatar Image") HappyFox Help Desk 4.5/5(138) [ Compare Now ](https://www.g2.com/compare/happyfox-help-desk-vs-issuetrak) ##### ##### Issuetrak Features Platform Mobile User Support Customization User, Role, and Access Management Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case [ View More Features ](https://www.g2.com/products/issuetrak/features) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the top-rated recruiting automation platform for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-recruiting-automation-platform-for-enterprises)[Best AP Automation Software](https://www.g2.com/discussions/best-ap-automation-software-for-accounts-payable)[What are the most reliable contact center solutions](https://www.g2.com/discussions/what-are-the-most-reliable-contact-center-solutions) [Viafoura vs Disqus for a digital media publisher choosing a commenting system: which builds a more loyal first-party audience while keeping moderation overhead manageable at scale?](https://www.g2.com/discussions/viafoura-vs-disqus-for-a-digital-media-publisher-choosing-a-commenting-system-which-builds-a-more-loyal-first-party-audience-while-keeping-moderation-overhead-manageable-at-scale%20)[Most popular influencer marketing platform among startups](https://www.g2.com/discussions/most-popular-influencer-marketing-platform-among-startups)[Top tools for managing and securing APIs](https://www.g2.com/discussions/top-tools-for-managing-and-securing-apis) [Show MoreShow Less](javascript:void(0);)