--- title: Issuetrak Reviews meta\_title: 'Issuetrak Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 63 reviews by the users' company size, role or industry to find out how Issuetrak works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 63 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Issuetrak Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Issuetrak but has limited features. Are you part of the Issuetrak team? [Upgrade your plan](https://my.g2.com/issuetrak/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issuetrak is here to help. We specialize in help desk, issue tracking, workflow, customer support, and complaint management. And with easy onboarding, custom configuration, and ongoing 99% rated support, your teams will be sure to knock out support requests and master workflow success. Our customizable software is a fit for hundreds of different industries and usages, from customer support to compliance to change management. Issuetrak helps businesses like yours track tickets, issues, and requests from submission to resolution and make sure no request gets lost or misplaced. Streamline your day-to-day processes and operations with workflow and reporting tools that bring visibility and accountability to your team. With Issuetrak you’ll cut down on wasted time and money, improve customer service, and increase communication among team members. Automation, Reporting, Custom Forms, Alerts, Workflows, and More: Automation that helps your team work faster and smarter Easy, omnichannel issue submission via email, mobile, web portal, or webform At-a-glance dashboard metrics plus detailed, customizable reporting Custom forms and user-defined fields to fit your unique organization Task management and workflow branching to keep everyone on track Add-on modules to meet specific needs: Asset Management for storing and reviewing information on your team’s assets Active Directory integration for improved organization and security Billing module for generating invoices, inputting billable time, and more Surveys module to gather and implement customer feedback and improve customer success! * * * Seller [Issuetrak](https://www.g2.com/sellers/issuetrak) Discussions [Issuetrak Community](https://www.g2.com/products/issuetrak/discuss) Languages Supported English Solution Type All-in-One Overview by Taylor Ross Show More ## Pricing Pricing provided by Issuetrak. ### Cloud Starting at $26.00 1 per agent Per Month [ View More Pricing Information ](https://www.g2.com/products/issuetrak/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![TeamSupport](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamSupport") TeamSupport 4.4/5(891) ](https://www.g2.com/products/teamsupport/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/issuetrak/competitors/alternatives) ## User Insights Average based on 63 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") AS Verified User in Staffing and Recruiting Mid-Market (51-1000 emp.) 7/21/2015 "IssueTrak is a solid support management tool." 4.5/5 What do you like best about Issuetrak? IssueTrak allows us to manage our support requests along with managing and tracking our assets. One key area where IssueTrak has helped us is to monitor when equipment needs to be replaced. It also helps to share information across the helpdesk users. Review collected by and hosted on G2.com. What do you dislike about Issuetrak? The GUI is a little dated compared to other products and it would be nice to see some additional mobile features. Review collected by and hosted on G2.com. Recommendations to others considering Issuetrak: Look past the user interface and give it a try. Review collected by and hosted on G2.com. What problems is Issuetrak solving and how is that benefiting you? We have moved many of our paper requests in to IssueTrak allowing various departments to eliminate paper and improve request tracking. Our employees and customers love the ability to go to one place and request Review collected by and hosted on G2.com. Show More Response from Hank Luhring of Issuetrak [Editedit](https://www.g2.com/survey_responses/issuetrak-review-53981/official_response/edit) We appreciate you taking the time to write a review. We're glad that IssueTrak is allowing you to improve request tracking across multiple departments. We take your comments about the GUI to heart and we are working on that as we speak. All the best, Hank Luhring Current UserValidated ReviewerIncentivizedSource: G2 invite ![Maria B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria B.") MB Maria B. Director of Technology Education Management Mid-Market (51-1000 emp.) 6/10/2015 "User-friendly help desk solution for any-sized business" 4.5/5 What do you like best about Issuetrak? The automated inventory of computers. Web-based interface that works great on mobile devices in the field. The custom reporting for end of year inventory is critical. Review collected by and hosted on G2.com. What do you dislike about Issuetrak? We wish there was a way to search for printers and inventory the automatically. Review collected by and hosted on G2.com. Recommendations to others considering Issuetrak: Support is excellent and available after hours. Review collected by and hosted on G2.com. What problems is Issuetrak solving and how is that benefiting you? Our help desk tickets are organized in one location and can be used for tracking and reporting. Tickets can be tied to assets. LDAP makes user management simple. Review collected by and hosted on G2.com. Show More Response from Hank Luhring of Issuetrak [Editedit](https://www.g2.com/survey_responses/issuetrak-review-46627/official_response/edit) Thank you for your review, and we have taken note of your request to discover printers automatically. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 11/17/2015 "Streamline customers issues" 4.5/5 What do you like best about Issuetrak? The reporting available is a nice feature. Also the knowledge base section is very user friendly. Review collected by and hosted on G2.com. What do you dislike about Issuetrak? At the present time I don't have a dislike. Review collected by and hosted on G2.com. Recommendations to others considering Issuetrak: remote access(not through 3rd party) Review collected by and hosted on G2.com. What problems is Issuetrak solving and how is that benefiting you? The business process using Issue Trak is more effective and efficient than a spreadsheet. The ability to keep the customers updated on their issues via email is fantastic. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 9/25/2015 "Issue Trak for Merchant Processing" 3.5/5 What do you like best about Issuetrak? It allowed us to keep in contact with merchants and customers, tracking the issues from start to finish Review collected by and hosted on G2.com. What do you dislike about Issuetrak? There was a bit of time used upon starting the program, we had to employ some part time data entry team in the beginning of the process Review collected by and hosted on G2.com. Recommendations to others considering Issuetrak: Be sure to add all issues and track all aspects of the business Review collected by and hosted on G2.com. What problems is Issuetrak solving and how is that benefiting you? Making sure that no issue is left unresolved. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") AM Verified User in Medical Devices Small-Business (50 or fewer emp.) 6/9/2015 "Good Web Based Software... " 4/5 What do you like best about Issuetrak? Being able to customize using your own company logo on the main start up screen. Review collected by and hosted on G2.com. What do you dislike about Issuetrak? Every website that i go into has some kind of a ticker-tracker of how many has logged in to the site. IssueTrak does has this option or not available at all. Review collected by and hosted on G2.com. Recommendations to others considering Issuetrak: n/a Review collected by and hosted on G2.com. What problems is Issuetrak solving and how is that benefiting you? Medical and equipment issues. Customer can log in using their credentials to view reports on their old submissions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 6/9/2015 "Reliable, cost effective and meets our needs. " 3.5/5 What do you like best about Issuetrak? Email capabilities, ties to Active Directory and web login. Review collected by and hosted on G2.com. What do you dislike about Issuetrak? Reports can be difficult to produce without much SQL knowledge. Review collected by and hosted on G2.com. Recommendations to others considering Issuetrak: Reports can be difficult to run without SQL knowledge. Canned reports are good for analysis, but cannot be exported. Works with Google Apps for Education without issue. Review collected by and hosted on G2.com. What problems is Issuetrak solving and how is that benefiting you? Public school, K-12 classroom, administrative and software based issues. Easily track priorities, team labor hours knowledge base. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Enterprise (\> 1000 emp.) 6/4/2015 "IssueTrak" 4/5 What do you like best about Issuetrak? the pricing structure is fair and the software is easy to implement. Review collected by and hosted on G2.com. What do you dislike about Issuetrak? reporting in issuetrak is cumbersome and difficult. Review collected by and hosted on G2.com. What problems is Issuetrak solving and how is that benefiting you? keeps track of people calling in for issues and it makes sure that we work them based on nagging business rules you can create. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Andrew G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew G.") AG Andrew G. Senior Vice President, Marketing Furniture Enterprise (\> 1000 emp.) 6/3/2015 "Good for everday projects but not robust enough to manage projects involving complex assets" 3.5/5 What do you like best about Issuetrak? Ease and customization of the interface. Reporting tools for managers Review collected by and hosted on G2.com. What do you dislike about Issuetrak? Not suited to serve as a marketing workflow tool Review collected by and hosted on G2.com. Recommendations to others considering Issuetrak: Good for basic task management but not complex projects Review collected by and hosted on G2.com. What problems is Issuetrak solving and how is that benefiting you? Marketing workflow and project management Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Russell Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Russell Q.") RQ Russell Q. Manager, Customer Relations Utilities Mid-Market (51-1000 emp.) 4/28/2014 "Implementation of Request Management System" 4.5/5 What do you like best about Issuetrak? Many options for configuration enabled a well-received and effective implementation of the system. Very user-friendly as we have received a 94% end-user satisfaction rating since roll-out. Review collected by and hosted on G2.com. What do you dislike about Issuetrak? Printing so that you get a full view of individual issues is problematic. Can do a huge dump to an Excel spreadsheet, but that is bulky and unmanageable. If I know a particular issue is going to be reviewed, I'll do a screen capture using Snagit, but that doesn't always print in a friendly format (if the issue has a lot of notes or tasks). Review collected by and hosted on G2.com. What problems is Issuetrak solving and how is that benefiting you? We have centralized inquiries coming into our company through IssueTrak. Have maintained a SLA compliance percentage in the mid to high 90's. As I have already mentioned, internal satisfaction is high, and external user satisfaction is even higher (94% either somewhat or very satisfied with experience). Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JW Jason W. IT Support Computer Software Mid-Market (51-1000 emp.) 12/27/2013 "Simple to use" 5/5 What do you like best about Issuetrak? It is easy to use, quick to set up and adjust to meet our needs. We like being able to create task workflows to allow different sets of tasks for differing paths to completed tasks. Support is always friendly and quick, with a vast selection of FAQs that can answer most of the common questions to situations that come up Review collected by and hosted on G2.com. What do you dislike about Issuetrak? It would be nice to have an ability to have issues auto assign to person filling out the issue. Reports are not as user friendly as we would like I find it easier to run SQL to get many of the answers that I seek, but I am more comfortable in that then working through the predefined set up of IssueTrak. Review collected by and hosted on G2.com. What problems is Issuetrak solving and how is that benefiting you? Finding and being able to show the business the users and processes that seem to require most of the IT staffs time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Issuetrak? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Issuetrak ](https://www.g2.com/products/issuetrak/discussions/new) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") G2 Verified User in Computer Software • Last activity about 4 years ago Where is your support team based? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/support-team) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") G2 Verified User in Computer Software • Last activity over 6 years ago What is required for installation? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-required-for-installation) [ View all Discussions ](https://www.g2.com/products/issuetrak/discuss) ## Pricing Options Pricing provided by Issuetrak. ### Cloud Starting at $26.00 1 per agent Per Month [ View More Pricing Information ](https://www.g2.com/products/issuetrak/pricing) Issuetrak Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,016) [ Compare Now ](https://www.g2.com/compare/issuetrak-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6baa37f3fd778d1adc429bf82873583/agiloft-agiloft-contract-management-suite%282%29.png "Product Avatar Image") Agiloft Contract Management... 4.5/5(105) [ Compare Now ](https://www.g2.com/compare/agiloft-agiloft-contract-management-suite-vs-issuetrak) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b0001efbdd184cb7e9946caaecf761fb/happyfox-help-desk.png "Product Avatar Image") HappyFox Help Desk 4.5/5(138) [ Compare Now ](https://www.g2.com/compare/happyfox-help-desk-vs-issuetrak) ##### ##### Issuetrak Features Platform Mobile User Support Customization User, Role, and Access Management Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case [ View More Features ](https://www.g2.com/products/issuetrak/features) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the top-rated recruiting automation platform for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-recruiting-automation-platform-for-enterprises)[Best AP Automation Software](https://www.g2.com/discussions/best-ap-automation-software-for-accounts-payable)[What are the most reliable contact center solutions](https://www.g2.com/discussions/what-are-the-most-reliable-contact-center-solutions) [Viafoura vs Disqus for a digital media publisher choosing a commenting system: which builds a more loyal first-party audience while keeping moderation overhead manageable at scale?](https://www.g2.com/discussions/viafoura-vs-disqus-for-a-digital-media-publisher-choosing-a-commenting-system-which-builds-a-more-loyal-first-party-audience-while-keeping-moderation-overhead-manageable-at-scale%20)[Most popular influencer marketing platform among startups](https://www.g2.com/discussions/most-popular-influencer-marketing-platform-among-startups)[Top tools for managing and securing APIs](https://www.g2.com/discussions/top-tools-for-managing-and-securing-apis) [Show MoreShow Less](javascript:void(0);)