Issuetrak Reviews & Product Details

At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issuetrak is here to help. We specialize in help desk, issue tracking, workflow, customer support, and complaint management. And with easy onboarding, custom configuration, and ongoing 99% rated support, your teams will be sure to knock out support requests and master workflow success. Our customizable software is a fit for hundreds of different industries and usages, from customer support to compliance to change management. Issuetrak helps businesses like yours track tickets, issues, and requests from submission to resolution and make sure no request gets lost or misplaced. Streamline your day-to-day processes and operations with workflow and reporting tools that bring visibility and accountability to your team. With Issuetrak you’ll cut down on wasted time and money, improve customer service, and increase communication among team members. Automation, Reporting, Custom Forms, Alerts, Workflows, and More: Automation that helps your team work faster and smarter Easy, omnichannel issue submission via email, mobile, web portal, or webform At-a-glance dashboard metrics plus detailed, customizable reporting Custom forms and user-defined fields to fit your unique organization Task management and workflow branching to keep everyone on track Add-on modules to meet specific needs: Asset Management for storing and reviewing information on your team’s assets Active Directory integration for improved organization and security Billing module for generating invoices, inputting billable time, and more Surveys module to gather and implement customer feedback and improve customer success!

Seller

Issuetrak

Discussions

Issuetrak Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Taylor Ross

Pricing

Pricing provided by Issuetrak.

Cloud

Starting at $26.00

1 per agent Per Month

View More Pricing Information

Top-Rated Alternatives

Zendesk for Customer Service

View All Alternatives

User Insights

Average based on 63 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

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Verified User in Semiconductors

Enterprise (> 1000 emp.)

6/21/2016

"Easy to use."

5/5

What do you like best about Issuetrak?

Ease of use. Flexibility. User experience. User of User-defined fields. Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

Nothing too much. We pretty much like the product as we are using it now. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

6/14/2016

"Great product that is simple and efficient"

4/5

What do you like best about Issuetrak?

Fast response, intuitive interface makes it easy to use Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

Customization can be limited, but we haven't had too many problems with this. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

6/21/2016

"Issuetrak"

3.5/5

What do you like best about Issuetrak?

It tracks the issues very nicely. I am able to stay organized time wise with my entries. Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

Nothing, no complaints about this product at all. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

6/21/2016

"Used it briefly for UCP of Birmingha, IT support"

3.5/5

What do you like best about Issuetrak?

Ease of use and integration with Active Directory Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

Not enough email alerting and closed loop correspondence with end user. Review collected by and hosted on G2.com.

Sandi D.

Software Support Admin.

Computer Software

Small-Business (50 or fewer emp.)

6/16/2015

"IssueTrak is great!"

5/5

What do you like best about Issuetrak?

The Support Team! These folks have it going on. I mean they get the job done with speed, professionalism, they are courteous and make you feel right at ease! I cannot say enough! Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

I haven't ran into anything and we've been with IssueTrak for well over 3 years now. Review collected by and hosted on G2.com.

Recommendations to others considering Issuetrak:

You have nothing to lose and everything to gain from going with IssueTrak. I looked for MONTHS trying this and that before finding these guys. We've been with them ever since. Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

Cane Garden Software has clients that need to be able to enter issues associated with any problems that occur while running our software. These issues are sent out to our cell phones and then an e-mail is sent to our business emails, notifying us that someone is in need. It really helps our response times as well as keeps an accurate database of issues that are hanging & the closed ones as well. Review collected by and hosted on G2.com.

Craig C.

IT Manager

Mid-Market (51-1000 emp.)

10/10/2013

"Full featured issue tracking system"

4/5

What do you like best about Issuetrak?

Simple to use and maintain, and it is very flexible. Not a lot of work to maintain or upgrade the software. A lot of flexibility, as well as a good training site that offers good ideas on usage of the site for different applications. Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

I don't think that the mobile version is that great. I'd love to see a true iOS/Android interface to deal with the system that actually takes advantage of touch and not just a minimalist web version. Also would love to be able to scan barcodes with it to aid in Asset Tracking. Review collected by and hosted on G2.com.

Sandy G.

It Manager

Mid-Market (51-1000 emp.)

6/16/2015

"IssueTrak Software"

5/5

What do you like best about Issuetrak?

Flexibility to use the features you need. Pricing scales to the needs of the organization. Perfect for tracking issues as well as project management capabilities. Does not require everyone connected to issues to be a paid user of the system. Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

Takes awhile to set the system generated emails with the end users but that happens when you have the flexibility that the system offers. Review collected by and hosted on G2.com.

Recommendations to others considering Issuetrak:

It is an awesome product. Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

We have a new quoting software that we deployed and needed to be able to receive issues and be able to track those all the way through the software development process. Works great. We also use it for product project management and help desk issues. We are able to separate the two processes to our needs. Review collected by and hosted on G2.com.

Response from Sarah R. Spangler of Issuetrak

edit

Hi Sandy,

Thanks for taking the time to review IssueTrak! You mentioned it takes time to set up the system-generated emails, but the result is worth it. We strive to provide flexibility to let the software work the way you want it to. Sometimes this means it take a little work to handle the different situations you want to address. But, the end result is that the software adapts to your organization. Your organization does not need to change to work with the software. Sounds like you've got things under control, but if you ever need us, please don't hesitate to contact us at support@issuetrak.com.

Best,

Sarah

Stephen G.

VP, Information Services

Banking

Mid-Market (51-1000 emp.)

11/30/2015

"IssueTrak is an excellent product."

5/5

What do you like best about Issuetrak?

IssueTrak is a consolidated system that allows us to track all of our user's help tickets in one location. The fact that it links to our email system and Active Directory make it very seamless for our end users. Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

Can't really think of anything that we dislike Review collected by and hosted on G2.com.

Kelli W.

Controller & Software Manager

Accounting

Small-Business (50 or fewer emp.)

9/24/2015

"IssueTrak has really helped streamline, track and document our customer calls"

4.5/5

What do you like best about Issuetrak?

Quick call setup, easy tracking and notification, quickly assign tasks that need to be addressed Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

some of the search and reporting features seem "out dated" Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

6/9/2015

"IssueTrak at ERC"

5/5

What do you like best about Issuetrak?

We like how easy IssueTrak is to use and configure. With very little learning curve, we were able to set up the system to work for our business. The users love it as well, as the input is fast and easy. They have to crank out hundreds of tickets a day, and I can't see it getting any more efficient than IssueTrak. Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

Honestly, I don't have any issues worth noting. If anything has ever come up, the support staff has always been nothing but helpful. Even when the issue is on my end, they work hard to help me fix it. Review collected by and hosted on G2.com.

Recommendations to others considering Issuetrak:

Make it yours. The more we configured it to our environment, the better it got. Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

We maintain and operate roadway/tunnels. All incidences and events must be logged via a contract with the state. IssueTrak streamlined that process, which used to be done via text documents. Review collected by and hosted on G2.com.

Response from Hank Luhring of Issuetrak

edit

Thank you taking the time to write a review. It's great to hear your comments about how fast the app is to enter issues!

All the best,

Hank Luhring