--- title: Issuetrak Reviews meta_title: 'Issuetrak Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 63 reviews by the users' company size, role or industry to find out how Issuetrak works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 63 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Issuetrak Reviews **Vendor:** Issuetrak **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.1/5.0 **Total Reviews:** 63 ## About Issuetrak At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issuetrak is here to help. We specialize in help desk, issue tracking, workflow, customer support, and complaint management. And with easy onboarding, custom configuration, and ongoing 99% rated support, your teams will be sure to knock out support requests and master workflow success. Our customizable software is a fit for hundreds of different industries and usages, from customer support to compliance to change management. Issuetrak helps businesses like yours track tickets, issues, and requests from submission to resolution and make sure no request gets lost or misplaced. Streamline your day-to-day processes and operations with workflow and reporting tools that bring visibility and accountability to your team. With Issuetrak you’ll cut down on wasted time and money, improve customer service, and increase communication among team members. Automation, Reporting, Custom Forms, Alerts, Workflows, and More: Automation that helps your team work faster and smarter Easy, omnichannel issue submission via email, mobile, web portal, or webform At-a-glance dashboard metrics plus detailed, customizable reporting Custom forms and user-defined fields to fit your unique organization Task management and workflow branching to keep everyone on track Add-on modules to meet specific needs: Asset Management for storing and reviewing information on your team’s assets Active Directory integration for improved organization and security Billing module for generating invoices, inputting billable time, and more Surveys module to gather and implement customer feedback and improve customer success! ## Issuetrak Reviews ### 1. Great Product Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Richard H. | Master Affiliate, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2013 **What do you like best about Issuetrak?** Very customizeable product with different modules and pricing. Support staff is knowledgeable and eager to help and listen to suggestions and feedback. **What do you dislike about Issuetrak?** Some features like software licensing and asset management could have more restriction levels of who can modify what. As is it's all or nothing add/modify/delete or read only. Can't give just modify for instance of specific fields. Software license feature allows export to excel and is tied to asset function so could be more private and secure. Can only have one asset per request. Locations are specific to general not general to specific. I have suggested changes to these areas maybe in next version. Be nice if users could be linked to locations as well as assets. **Recommendations to others considering Issuetrak:** They have a demo site where you can see it first hand. This company uses their own product for their ticketing system. **What problems is Issuetrak solving and how is that benefiting you?** Asset management for technical equipment. Helpdesk request ticketing system facilitating communication of requests. ### 2. IssueTrak has helped us develop out support and focus on areas proactively to prevent reactive maint **Rating:** 4.5/5.0 stars **Reviewed by:** Paul H. | Network Manager, Education Management **Reviewed Date:** November 21, 2013 **What do you like best about Issuetrak?** Having the facility to enable users to email the helpdesk, was the biggest like for us, we used to get people emailing separate members of the team, which would cause problems for tracking the jobs. The ease of use and the dashboard overview at a glance are great. **What do you dislike about Issuetrak?** The reporting could be a little better with the inclusion of graphs, but now I have my own setup it's not a big problem to get the numbers out and type them in to my spread sheet. **What problems is Issuetrak solving and how is that benefiting you?** We chose IssueTrak to solve the problem of having all helpdesk support and knowledge base documents in one place, with all users having access to the same resources rather than running an internet search to get different answers to problems we now have the same answers that have been researched by technical staff and tried and tested in our environment. The ability to track issues on the helpdesk has given us a very good step to solving issue with users, working in education we have some users who would try to circumvent the system to get things done quicker or fail to report issues. We can now track every job through the helpdesk. **Official Response from Hank Luhring:** > Glad to hear that you're able to export data to spreadsheets easy enough so that you can then do graphs. We'll be improving the graphs in the dashboard next year. And your request for graphs in the reports is duly noted! All the best, Hank Luhring ### 3. Helpdesk Friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2013 **What do you like best about Issuetrak?** IssueTrak is a user friendly helpdesk tool when you are in a moderate-paced business and need access to issues. There are features that include status updates, assignments, reporting, auto generated reporting, multii-task functionality. For our company, we have a small IT Department and we are responsible for a variety of areas. The Quick Pick configuration has been great because all we have to do is select it and the basic form/information is automatically loaded and assigned to that responsible person. We use tasks when a particular issue or project requires input from multiple people or multiple steps. We also have pre-generated report functions setup which can send a weekly report to each "assignee" so they will know what their issues are for the following week. **What do you dislike about Issuetrak?** I would love to see the search screen re-designed in more of a drop down column spreadsheet type filter option where we could have the ability to filter based on specific data (assigned, date, issue type, etc.) **Recommendations to others considering Issuetrak:** For small businesses with small helpdesk faculty or even larger with full-time helpdesk personell, this is a great feature for processing day to day issues. Especially issues that generally re-occur using the "Quick Picks" like, 'User Profile Disabled due to invalid login attemps' type issues. **What problems is Issuetrak solving and how is that benefiting you?** We just went through a major software conversion and IssueTrak helped us keep our sanity and maintain what issues where still pending, who was working on what issues, and what was still unresolved. Our list is finally dwindling down. ### 4. Issuetrak is the Life Blood or our Company **Rating:** 5.0/5.0 stars **Reviewed by:** Paul W. | President, Computer Networking, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2013 **What do you like best about Issuetrak?** We are an IT Solutions and Support Provider with approximately 100 customers. Since we implemented Issuetrak our customer service has increased do the ability for our customers to self service themselves. We have implemented a comprehensive Issue Tracking and Escalation. Knowledge Base and Inventory for all of our customers. **What do you dislike about Issuetrak?** Better Mobile App and the ability to handle Support Contracts in a more flexible manner. **Recommendations to others considering Issuetrak:** We highly recommend. One of the better products from a feature and functionality standpoint related to Cost. **What problems is Issuetrak solving and how is that benefiting you?** We have seen better tracking resulting in higher billable utilization Customer Service scores have increased due to measurable results Customer Contracts have increased substantially due to the ability for them to self service ### 5. Good product **Rating:** 5.0/5.0 stars **Reviewed by:** Katie C. | IT Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2013 **What do you like best about Issuetrak?** We use this tool mostly for the knowledgebase and ticketing system which work great. it is extremely helpful in our professional environment. I thought the Active directory implementation was easy and seemless. Their tech support is responsive and knowledgeable which is extremely important to me. **What do you dislike about Issuetrak?** The reports are a little tricky. I also don't use the asset tracking as much as I would like to, possibly because I haven't spent enough time figuring out how it would best suite my environment. **Recommendations to others considering Issuetrak:** It is extremely beneficial to businesses in any type of field. Time is money and this product helps your administrators become more efficient. It is a great tool that I have had little issues with. however when I had any problems, their support was able to fix my issue successfully in a short amount of time. **What problems is Issuetrak solving and how is that benefiting you?** This tool helps us to remember solutions to issues that have occurred in the past but not often. Rather than figuring out the solution again, I save time by looking it up in Issuetrak. It saves time by allowing users to figure out their issues on their own as well by using the knowledgebase. ### 6. A scalable fluid application that comes with a great price and is simple to set up and configure. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2013 **What do you like best about Issuetrak?** We have been utilizing Issuetrak for over years now. Our initial reason for purchase was so that we could utilize it as an issue/bug tracking database for our application development team. We then expanded it into our Helpdesk system and now we serve over 1000 users, across multiple locations, averaging about 3000 tickets a month. Issuetrak is a scalable product that can grow with your company and is flexible in design that it can meet the various needs of an organization. **What do you dislike about Issuetrak?** Although the reporting feature has most of the summary reports needed, it would be nice to have some trending reports for issues. For example, top ten issues based on a date range. Another report would be an overall dashboard report, which can include KPI's that are setup within the system. **Recommendations to others considering Issuetrak:** Would like to see some other integrations with remote control and system management. This would make it a rounded system for Helpdesk. **What problems is Issuetrak solving and how is that benefiting you?** Streamlined issue tracking and helpdesk processes. ### 7. Good feature set, meets basic needs, easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin O. | Director of IT, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2013 **What do you like best about Issuetrak?** Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product is solid and meets our needs. We went live with our internal help desk concept using issuetrak and i have no regrets. It is a great solution for the price. Basic features are easy to configure and you can almost go live with defaults. **What do you dislike about Issuetrak?** Reporting is difficult at times. There is no easy view to recap issues in a printable format. I like to have this when reviewing open tickets with my team. The mobile functionality seems limited, but they developed some more recently that i have not yet evaluated. I would like to see some development around unassigned tickets concept. Perhaps a Queue where tickets are auto-assigned based on priority or agent work load and skill? Also, configuring advanced features - like quick picks and associated defaults - is cumbersome. **Recommendations to others considering Issuetrak:** Evaluate all the modules available, including the asset management piece. It's nice that they are integrated. They should give you a decent trial period to really get your feet wet. ### 8. IssueTrak has streamlined our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2013 **What do you like best about Issuetrak?** We develop Software for the Alarm Industry and have customers on every continent. IssueTrak keeps us connected to our customers. They have an issue, submit a ticket and we respond. it has also has kept our inter-department connection in tact. The reporting features are a must in any business. I absolutely love the Dashboard!! **What do you dislike about Issuetrak?** I have made a few suggestions regarding for enhancements and have not heard a thing about them. **Recommendations to others considering Issuetrak:** Yes, yes I would recommend IssueTrak for any one looking for a technical support issue tracking software. **What problems is Issuetrak solving and how is that benefiting you?** It has allowed us to stay connected internally and externally. Adding notes in IssueTrak keeps our customers informed as to how we are proceeding with their submittal and resolutions, as well as our internal departments. ### 9. Good for basic needs and stable solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2013 **What do you like best about Issuetrak?** Stable. It is one of the systems that we have that do not require much maintenance and attention. It runs itself!! While it is not very graphic or motion picture like, similiar to a .net application, it provides all the functionalities required to track all the requests flowing through our 500+ staff IT department so no request is falling through the floor just because someone is on vacation. It provides sufficient information to capture the demand of a IT department. **What do you dislike about Issuetrak?** It would be nice to have a more intuitive workflow management configuration and graphic status monitoring. Perhaps it would be helpful to see the stages of the request if a customer is allowed to login and monitor the requests. Maybe in the next .net version. A mobile app would be good as well for techs travelling onsites. **Recommendations to others considering Issuetrak:** The cost is considerable lower to other more "fancy" products. Support form issuetrak is very responsive and they actively trying to find out from you whether all issues are resolved. **What problems is Issuetrak solving and how is that benefiting you?** - Tracking requests much better. - Providing statistics for the performance scorecard is much easier. - Able to monitoring each request progress and provide status to client sponsors on the go. - Request transfer requests among teams to have a clear understanding who is taking the ownership of the request. ### 10. IssueTrak is a great trouble ticket and ticket management system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2013 **What do you like best about Issuetrak?** Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded to all of our organizations with very little effort. Simple for the submitter to use. We required a product that locations could quickly define their issue, submit it and get back to running their business. **What do you dislike about Issuetrak?** Needs a good mobile app. **Recommendations to others considering Issuetrak:** The low cost of cloud hosting is a great way to test the product without having to heavily invest in your own server. ### 11. Great Product With Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tom D. | IT Technician II, Government Administration, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2013 **What do you like best about Issuetrak?** I like the fact that IssueTrak can be used for so much more than just issue tracking. By using Tasks, you can actually set up workflows. We are thoroughly dependent upon their Asset Management module. We also use the Active Directory module. I have been dealing with software vendors for more than 30 years, and I will tell you that IssueTrak's support team is the best I have ever dealt with. Oh, we have had IssueTrak for 5 years and our IT department services 1000 users. **What do you dislike about Issuetrak?** Reports can be a little tricky too create at time. Also, the Active Directory module was not easy to implement. **Recommendations to others considering Issuetrak:** Do not hesitate to purchase it. ### 12. IssueTrak a Very Flexible and Easy to Use app. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2013 **What do you like best about Issuetrak?** I really like that it is very easy to incorporate new workflows and routined work on this tool. **What do you dislike about Issuetrak?** So far, very little to dislike. It would be nice to have a mobile app (IOS and Android) to access and interact with this application. **Recommendations to others considering Issuetrak:** If you are looking for a flexible tool for organizing groups and measuring workflow ejecution and SLA IssueTrak may be a good place to start. ### 13. 3+ years as an Admin. 10 Admin-level users. ~100 ticketing users **Rating:** 4.5/5.0 stars **Reviewed by:** Mary L. | Policy Analyst (Detail), Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2013 **What do you like best about Issuetrak?** Reporting, Ease of Set-up, Excellent Customer Support .............................................................. **What do you dislike about Issuetrak?** Forms could be more customizable (i.e. - more customizable fields) **Recommendations to others considering Issuetrak:** Should be able to set it up just using IssueTrack Support Services. ## Issuetrak Discussions - [Where is your support team based?](https://www.g2.com/discussions/support-team) - 1 comment, 1 upvote - [What is required for installation?](https://www.g2.com/discussions/what-is-required-for-installation) - 2 comments, 1 upvote - [What kinds of businesses & industries are working with Issuetrak?](https://www.g2.com/discussions/755-industries-using-issuetrak) - 1 comment, 1 upvote - [What is Issuetrak used for?](https://www.g2.com/discussions/what-is-issuetrak-used-for) - 1 comment - [View Issuetrak pricing details and edition comparison](https://www.g2.com/products/issuetrak/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+12%3A15%3A19+-0500&secure%5Bsession_id%5D=6b7b021b-8a39-4857-bbe0-bef7c28b5b32&secure%5Btoken%5D=21a498389b42cd397fabb5bdfed75f2439db1e156dd7daa2afffc77e7e012b60&format=llm_user) ## Issuetrak Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Generative AI** - Generative AI **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Generative AI** - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Issuetrak Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,659 reviews) - [TeamSupport](https://www.g2.com/products/teamsupport/reviews) - 4.4/5.0 (877 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,677 reviews)