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isLucid Reviews & Product Details

isLucid is an AI voice agent platform that replaces traditional call center operations with intelligent, always-on voice agents. Businesses use isLucid to handle inbound and outbound customer calls around the clock — resolving support requests, scheduling appointments, processing orders, and qualifying leads without human intervention. The platform combines two core products: Voice AI for natural, human-like phone conversations, and Smart Analytics for real-time call insights, sentiment tracking, and performance monitoring. Together, they create a self-improving system where every call makes the AI smarter. isLucid serves businesses across BPO, retail, healthcare, financial services, real estate, technology, telecommunications, and insurance. It supports 100+ languages, deploys in as little as 2 weeks, and typically reduces call handling costs by 70% while maintaining 24/7 availability with zero hold times. For organizations with strict data requirements, isLucid offers on-premise deployment through its Physical Agent Box — a dedicated hardware solution that runs entirely within the customer's data center with zero cloud dependency.

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isLucid Community

Languages Supported

Belarusian, Czech, Danish, German, English, Estonian, French, Hindi, Indonesian, Italian, Latvian, Lithuanian, Dutch, Norwegian, Russian, Swedish, Turkish

Overview by

Vytenis Pakėnas

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isLucid Media

Commitment? Task? Idea? Select the option, update if needed, and send it to your favourite project management software or mark for meeting minutes.

isLucid Demo - Use voice commands to make bookmarks

Using a phone or cannot mark the text manually? Use a keyword ‘’noted’’ and isLucid will mark a specific part in the transcription.

isLucid Demo - Add task to your management software

Transfer tasks immediately from transcript to your business app of choice – Jira, Azure DevOps, MS Planner or any of the 3,000 other software apps we integrate with via Zapier.

isLucid Demo - Get machine learning recommendations

Machine learning recommendations will capture the maximum possible information for scoping so that nothing would be missed. Remove budget buffer due to accurately captured requirements, bring better competition and decrease pricing.

isLucid Demo - Choose your language and dialect

No matter in what language you speak – isLucid will cover it for you. We support most of the world languages, but if you cannot find yours – do not hesitate to let us know!

isLucid Demo - Manage meeting information

Easily link agenda items and actionable items to transcript to find needed information. With a couple of click create more tasks, make notes and use Chat GPT3 to paraphrase it and be ready for utilising. Share meeting summaries and keep everybody aligned.

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Patricija L.

SEO Intern

Mid-Market (51-1000 emp.)

2/9/2023

"Good product for marking details and creating tasks"

5/5

What do you like best about isLucid?

isLucid allows you to bookmark important details that come up during the meeting and straight away turn them into tasks. This is very comfortable because you have the most significant parts emphasized and it helps with follow-ups regarding tasks Review collected by and hosted on G2.com.

What do you dislike about isLucid?

Didn’t see any problems with the software except the agenda feature sometimes does not work, but it's not the essential feature for me Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing

Mid-Market (51-1000 emp.)

1/10/2023

"Valuable meetings anywhere at any time"

5/5

What do you like best about isLucid?

While transcribing the meeting, isLucid allows you to automatically mark details and tasks. I can do this through voice commands which meant that I could hold a meeting wherever I wanted to. I could do it even on the phone, and not worry that I am missing something. Review collected by and hosted on G2.com.

What do you dislike about isLucid?

A few times I could not start transcription since it was lagging. It was restored in a few minutes. Review collected by and hosted on G2.com.

Verified User in Events Services

Small-Business (50 or fewer emp.)

1/26/2023

"isLucid gives an agenda for productive and timely meetings"

5/5

What do you like best about isLucid?

I could take a pre-made agenda template in isLucid or suggest my own custom version to have all the tasks visible. It’s great because all items of the meeting that need to be done are on the agenda. Whenever I talk through something, I can just tick it off. Review collected by and hosted on G2.com.

What do you dislike about isLucid?

Don’t have any complaints about the software, works well. Review collected by and hosted on G2.com.

What problems is isLucid solving and how is that benefiting you?

Even before the actual meeting, isLucid helps you prepare by giving an agenda template of the most used situations or using your own to track how the meeting goes. Combined with transcription and managing all tasks and details during the actual meeting, I cannot imagine how your work can get even more easier and productive. Review collected by and hosted on G2.com.

Domas B.

Lead Research Specialist

Mid-Market (51-1000 emp.)

9/8/2022

"isLucid is amazing for online lectures in university"

5/5

What do you like best about isLucid?

isLucid really saves a lot of time because during the meetings I do not have to do any manual notes Review collected by and hosted on G2.com.

What do you dislike about isLucid?

There were no problems and I did not dislike anything. The software is easy to use, understand and implement in online meetings Review collected by and hosted on G2.com.

What problems is isLucid solving and how is that benefiting you?

isLucid makes online meetings productive by automating task and meeting management, allowing to bookmark important details and saving the record of the meeting minutes. This benefits me because I want to improve the quality of my online lectures with less effort and have all information saved. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

12/21/2022

"isLucid for sales management"

5/5

What do you like best about isLucid?

The most useful isLucid attachment is meeting transcription. It helped me to take notes of the most important thing from the meeting with clients and co-workers. Review collected by and hosted on G2.com.

What do you dislike about isLucid?

isLucid Only works with Microsoft Teams. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

8/16/2022

"Great tool for efficiency"

4/5

What do you like best about isLucid?

isLucid is great when it comes to managing meeting that include a lot of stakeholders. When you are having monthly reporting meetings and you do recordings of videos, you can easily get back to the most essential parts instead of looking the recrding or you can read through as well.

It's great tool to save time, instead of putting tasks after meetings you can do it on the spot, easily organize the meeting minutes and decisions, it's easy this way to keep track of everything. Not putting meeting minutes as well helps you focus on the meeting and it's quality. With a fast pace environment is a go to tool, to help you to stay on top with your priorities. Review collected by and hosted on G2.com.

What do you dislike about isLucid?

At the moment there's nothing I'm unhappy about, only downside at the moment is that it's not able to connect with github, as half of the projects go there. Review collected by and hosted on G2.com.

What problems is isLucid solving and how is that benefiting you?

Easier and quickly made outputs, you can go back to past meetings and review specific parts. The most important quality is efficiency, if discussions were made in a meeting and no outcome happened it is easy to notice it and in upcoming meeting take a clear decision. It helps to ensure the whole organization is aware what department is doing and helps with settings tasks quickly Review collected by and hosted on G2.com.

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

8/16/2022

"Very helpful for online consultations"

5/5

What do you like best about isLucid?

I'm a doctor and sometimes I need to give lectures for students via MS Teams as well as online consultations for people. With isLucid I can provide full transcription or meeting minutes for students after the lecture so they would have somewhere to look at while studying. This helps not to disturb the attention of students as they don't need to take notes anymore. Also you can send summarized lectures for those who were absent. With consultations, I can always have where to look at when I need information about my patients to remember what we were discussing previous time if it was online. Review collected by and hosted on G2.com.

What do you dislike about isLucid?

Would love to be using isLucid not only for online meetings, would be helpful to have such kind of tool for face-to-face meetings. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

11/16/2022

"Good product for marking details and creating tasks"

5/5

What do you like best about isLucid?

What do you dislike about isLucid?

Didn’t see any problems with the software Review collected by and hosted on G2.com.

Verified User in Human Resources

Mid-Market (51-1000 emp.)

12/20/2022

"Amazing tool for managing online meetings"

5/5

What do you like best about isLucid?

Since online meetings became frequent, isLucid saves time. I don't have to take my notes manually because it allows bookmarking important information. I liked that after the online meetings, I have full information about it: the transcript, meeting minutes as well as recommendations. Review collected by and hosted on G2.com.

What do you dislike about isLucid?

Currently, I don't face any issues, everything works great. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

10/3/2022

"Amazing product for notes taking"

4.5/5

What do you like best about isLucid?

Online meetings have become part of my daily life and until now I had to take notes manually. When I discovered isLucid and the features it offers, I decided to try it. Now my meetings are fully automated and I do not haveo think about writing down anything. Review collected by and hosted on G2.com.

What do you dislike about isLucid?

The software at times works slow but that is not a big problem Review collected by and hosted on G2.com.