I really like the easy-to-navigate dashboard, and I appreciate the quick response times when I have questions or need support through their iru support chat. Review collected by and hosted on G2.com.

I wish there was a more structured onboarding experience, similar to Jamf. Specifically, it would be helpful to have guided setup steps, clearer documentation on key features, and more intuitive in-app instructions or walkthroughs. Right now, it can take some trial and error to understand how everything fits together. Review collected by and hosted on G2.com.

The MDM is easy to use, and its complexity can scale according to the needs of the organization. An essential tool in our Apple device fleet Review collected by and hosted on G2.com.

Pushing a one-off change to a single device is more complicated than it needs to be, and the UI doesn’t consistently show who owns the device across all GUIs. On top of that, some devices don’t seem to pick up their proper name and end up with a generic “MacBook Pro” label, which makes them hard to identify. Review collected by and hosted on G2.com.

What I liked best were a few key things. First, the setup was easy—we were able to get devices enrolled within minutes. I also really liked the Blueprint design and its conditional logic, which makes it straightforward to set up user self-service. The self-service portal is another highlight, since it’s nice not having to babysit every install request. Finally, the built-in App Library is exhaustive (for Mac). Customer support is also very responsive. If the AI agent can't provide an answer they'll connect to you a real human. Review collected by and hosted on G2.com.

There are a few shortcomings we’ve noticed. Windows support still has a long way to go, especially when you compare it to the features available on Mac. There also isn’t an easy way to run a one-off command or open a remote terminal. Finally, making one-off changes can feel cumbersome because of the blueprint and app library setup. Review collected by and hosted on G2.com.

I really like Iru's simple interface, which makes it easy to use. The help desk is very responsive, which is great for getting issues resolved quickly. The ticketing system is also a feature I appreciate as it simplifies my job as a help desk technician and allows me to focus my time on other important areas. Review collected by and hosted on G2.com.

I wish there was a dark mode for the simple interface. It would be great to have more flexibility in group settings, like being able to combine different aspects or permissions into different groups. The current setup doesn't allow one person to easily belong to multiple groups and get all the permissions they need. Review collected by and hosted on G2.com.

I use Iru for managing apple devices and appreciate that it generally does what it's supposed to and I don't have to think about it much. Meeting compliance requirements and enforcing minimum macOS versions across the fleet are beneficial, as they help ensure my team is up to date on security patches. Additionally, the initial setup was easy. Review collected by and hosted on G2.com.

Remote wiping and locking seems unreliable on Iru. I've tried it on several occasions, and it didn't appear to have any impact. I think it might be because of FileVault, but I'm not sure. It's also quite expensive. Review collected by and hosted on G2.com.

Ease of use and ability to quickly setup and deploy profiles Review collected by and hosted on G2.com.

The ability to segregate admin roles to specific device lists/groups Review collected by and hosted on G2.com.

It has helped our team manage a fleet of macOS and iOS devices very simply. Review collected by and hosted on G2.com.

The name change was a surprise but it hasn’t impacted the service. Review collected by and hosted on G2.com.

We were in need of an easy to deploy Apple management platform to roll out policies and applications. This fit our needs and was very easy to use. Review collected by and hosted on G2.com.

The integration with the mac and how sign-in is handled or deploying an existing mac to a new user can be challenging. Review collected by and hosted on G2.com.

Iru makes mobile device management a breeze. Their support team is also among the best I’ve encountered across roughly 100 SaaS companies I’ve worked with. Review collected by and hosted on G2.com.

I can’t really think of any significant downsides. The only thing that comes to mind is that I’d like the option to create a custom profile directly within the platform, rather than relying on third-party tools like iMazing Profile Editor to generate a “mobileconfig” file and then import it into Iru. Review collected by and hosted on G2.com.

I love that Iru made our first experience with MDM easy, seamless, and generally pleasant. The UX of their platform stands out to me because, as a small team, we can't spend a lot of time researching how things work with different vendors. With Iru, we don't have this issue, we're just able to do what we want. The initial setup was extremely easy. I also appreciate that we can use Iru with Google Workspace integration and Tailscale. Review collected by and hosted on G2.com.

Even though their documentation generally is very descriptive, sometimes it's easy to get lost there. Review collected by and hosted on G2.com.