It makes administering our mac estate very straight forward. We can quickly find most common apps as auto apps or add in custom apps without difficulty.

It gives me a way to make sure all my mac estate is as straight forward as it could be Review collected by and hosted on G2.com.

Nothing comes to mind. I've never found an issue with it Review collected by and hosted on G2.com.

At Humanitix, we're a not-for-profit event ticketing platform with a small but growing team spread across Australia, New Zealand, the US, and the UK. Like many organisations scaling quickly, we needed a way to manage our devices without adding significant overhead

Rolling out an MDM solution can feel daunting, but Iru made the onboarding process genuinely straightforward. We were up and running quickly without needing dedicated IT resources to hold the whole thing together.

Day-to-day management has been equally smooth. The interface is clean, the automation features reduce manual work, and we have confidence that our machines are consistently configured and secure — something that matters a great deal when you're handling customer and event data across multiple markets.

For a lean team like ours, Iru strikes the right balance: enterprise-grade device management without the enterprise-grade complexity. It's made our computers easier to manage, our security posture stronger, and our IT team's life considerably simpler with slowing the team down Review collected by and hosted on G2.com.

The only downside was getting buy in from staff but after a trail they were happy to move forward Review collected by and hosted on G2.com.

Iru makes me look like a superhero with their robust MDM solution, extremely intuitive UI, and world-class support engineers ready to think out of the box and support your every need. They make my job incredibly easy to administer my endpoints, engineer custom solutions, and satisfy compliance and security requirements. I can guarantee that you won't have a better overall experience with any other MDM/EDR solution.

Integrations and User Experience

Iru's integrations with Okta Device Trust, their automated enrollment (OOBE), and custom branding allow me to have secure, user-friendly devices that I have complete management of. It doesn’t just "talk" to Okta; it lives within our identity flow. By leveraging the Iru Trust Fabric, we’ve achieved a true Zero Trust state where device posture directly dictates access decisions. My users get a "white-glove" enrollment experience that feels like a premium company benefit rather than a security hurdle.

Performance and AI Intelligence

The performance is where Iru really wins. Unlike legacy EDRs that hog system resources, Iru’s single, lightweight agent is virtually invisible. I get deep behavioral detection and real-time remediation without a single complaint about CPU spikes. This is all powered by the Iru AI engine, which isn't just a buzzword—it’s a force multiplier. It uses predictive modeling to kill malicious processes before they execute and automatically maps our live configurations to compliance frameworks like SOC2. It’s like having a senior security engineer and a compliance auditor working for me 24/7.

Pricing and ROI

While Iru is a premium investment, the ROI is massive because of tool consolidation. We collapsed our stack, firing separate vendors for EDR and vulnerability management and folding them into this one platform. We didn't just save on licenses; we gained back hundreds of hours of engineering time. The automation allows me to manage an entire global fleet with the efficiency of a much larger team, making the total cost of ownership incredibly low.

The "Superhero" Support

My favorite part of the experience is the support. They answer my calls immediately and are all very knowledgeable about their product, often going above and beyond to help create out-of-the-box solutions for my unique needs. In an era where most companies are moving toward frustrating automated chatbots, Iru provides immediate, expert human engineers who act as a literal extension of my own team. They don't just solve tickets; they help you engineer the future of your fleet. Review collected by and hosted on G2.com.

If I have one gripe, it’s that Iru’s Apple roots still show through occasionally. While their expansion into Windows management is moving at a breakneck pace, the Windows side of the house doesn't yet have the same 1:1 'magic' feeling that the macOS Blueprints have. I find myself occasionally reaching for custom scripts for Windows tasks that would be a simple toggle on a Mac. I’m obsessed with the platform, so I just want the Windows experience to hurry up and catch up to the masterclass they’ve built for Apple. Review collected by and hosted on G2.com.

What I like best about Iru is the centralized visibility it provides over IT assets and software licenses. It simplifies tracking across servers, virtual machines, and user environments, reducing the need for manual spreadsheets and fragmented tools.

The reporting features are particularly valuable for audits and compliance checks, and the alerting system helps proactively identify potential licensing or configuration issues.

Overall, it saves time, improves governance, and brings more structure to IT asset management processes. Review collected by and hosted on G2.com.

Some advanced configurations and integrations require a bit of time to fully understand, especially in more complex IT environments. The initial setup could be more guided for first-time users.

Additionally, while the interface is clean, more customization options for dashboards and filtering would improve usability for larger infrastructures.

Overall, these are areas for improvement rather than major issues, but enhancing onboarding and UI flexibility would make the experience even better. Review collected by and hosted on G2.com.

IRU provides the best experience with Apple administration above any other MDM I have seen. The MDM UI is simple and easy to navigate, and changes to devices happen nearly instantly. Review collected by and hosted on G2.com.

I would love to see more with the Windows MDM portion. IRU so far has provided a great foundation for their Windows MDM experience, but I would love to see options that matches Intune's setting catalog. Review collected by and hosted on G2.com.

The support and ease of the platform. I spend a lot of my job talking with different support agents and teams, and Iru's is by far the best. Being able to talk with not only a real person, but a true Mac expert has been huge when I've needed support with the platform! Review collected by and hosted on G2.com.

When the change from Kandji to Iru was made, the only thing that I disliked was when our renewal came around, the price increase with Iru was not discussed with us before we had the opportunity to inquire why we could not keep our original rate. In the end we were able to chat with our Iru rep and it was all fine! Review collected by and hosted on G2.com.

Iru is our primary MDM and helps us manage a mixed fleet of Mac and Windows devices effectively. The single console for device management, endpoint protection, and vulnerability data saves us a lot of time, especially for a primarily Mac shop. I like how Iru has consolidated our tools and provided a one-stop-shop for our fleet management needs. The reporting feature, which allows us to easily pull data, is also a big plus. Passport and Liftoff stand out as some of my favorite features. Passport keeps local accounts in sync with our IdP, so I stop getting tickets about mismatched local logins, while Liftoff ensures users get fully configured laptops from day one, making deployments seamless. Initially setting up Iru was pretty easy, and the team supported the rollout, allowing us to start the phased rollout immediately afterward. Review collected by and hosted on G2.com.

I feel Windows management is a step behind, which I kind of expected since it's a Mac-first product, but I'd like them to bring more control for Windows machines as well. I still handle some compliance-related controls with a custom script, which is a bit of a hassle. Also, I find the rebrand created some friction in documentation. Searching for stuff related to MDM has Kandji stamped over it, so it's hard to pin down exact up-to-date information. The AI agents sometimes trip up when I'm searching for solutions online, which isn't exactly a product flaw, but it is a rough edge that I hope will be cleaned up over time. Review collected by and hosted on G2.com.

I find Iru simple to use, especially compared to Jamf, which required a dedicated person to manage. One feature I love is the pre-packaged apps, which eliminate the need for us to package apps ourselves. These come with a one-click deployment option, saving us tons of time. I also appreciate that moving to Iru allows us to manage both Windows and Mac with a single app. Additionally, the initial setup was very straightforward with clear instructions, enabling us to connect to ABM within minutes. Review collected by and hosted on G2.com.

I find that the Windows device management is not as complete as native Windows management products like Intune. We have encountered limitations with policy and patch management, especially because there are certain requirements for the version or patch level of Windows to enroll in Iru. Review collected by and hosted on G2.com.

One of the standout aspects of Iru is its ease of use. The platform provides clear visibility into all the machines I manage, with flexible filtering options that make it easy to identify potential issues. The rollout of Iru support for Windows machines has also been a significant improvement. In terms of performance, Iru is fast and highly responsive. On the occasions I've needed assistance, the support team resolved my issues efficiently directly through the chat window. Review collected by and hosted on G2.com.

One area for improvement, in my opinion, is the Iru AI feature. I haven't found it to be as useful as anticipated, and as a result, we rarely use it. Additionally, I'd like the ability to save a preference for displaying 100 results per page instead of 50. Currently, I have to manually adjust this setting each time I log into Iru. Review collected by and hosted on G2.com.

I like the idea around "BluePrints" it really helps me organize my fleet in very refined ways. Overall, the interface is effortless to navigate and follow. There is not a single feature that does not have an explanation next to it, and if by chance I happen not to know what the feature does, I can reach out to the Iru bot, which is surprisingly good. If the bot cannot help, human support is only a click away. I like that I can integrate my Slack so that if I am not logged into my admin dashboard, I still see relevant alerts. Review collected by and hosted on G2.com.

This one is minimal, I do not like that I can still see the old logo in some places, but this is purely cosmetic. Review collected by and hosted on G2.com.