Iru handles the part of device management that used to eat the most of our time: getting a new hire's laptop enrolled and compliant without an IT person walking them through it. Enrollment is a link and a passcode, and the profile install takes a few minutes. Deprovisioning is just as clean — when someone leaves, we cut access in one place alongside Okta instead of chasing endpoints. For a small team without dedicated IT, that's the whole value. Review collected by and hosted on G2.com.

Initial admin setup was more hands-on than we expected. Once configured it runs quietly, but budget real time for the first configuration pass and ask their team for help early rather than assuming it's fully automated out of the box. Review collected by and hosted on G2.com.

Over the past few years, I've watched Iru grow from a fairly basic MDM into a comprehensive endpoint management platform without losing the simplicity that made it easy to adopt in the first place. The interface remains intuitive, while features like zero-touch deployment and self-service give end users greater autonomy and reduce the burden on IT.

The built-in templates for Library Items and Blueprints make implementation and ongoing management much easier, especially for teams new to MDM. With the addition of EDR and continued expansion of its capabilities, Iru has evolved into a centralized platform for managing security, automation, and device lifecycle across mixed operating system environments rather than serving as just another configuration management tool. Review collected by and hosted on G2.com.

Reporting and filtering capabilities could be better, more granular in what you can do. Also, smart groups capabilities instead of just using assignment mapping would make for a more robust feature, especially when needing to segment and or isolate a specific part of your fleet for any number or reasons. Review collected by and hosted on G2.com.

The interface of the platform is visually simple, but hides a great variety in the individual menu items. You have clear structures and a good overview of all services and devices that you manage. A huge number of auto apps for your organization. Review collected by and hosted on G2.com.

In case of missing functions you can or have to deal with the built-in distribution of scripts to be able to map the needed function. We currently use this very rarely, because in the last weeks many new features have been firmly integrated into Kandji (that's what I like). Review collected by and hosted on G2.com.

I like that Iru is easy to use thanks to a set of standard modules, but it also gives me a lot of freedom to perform advanced system management tasks. The combination of CIS level 2 modules, endpoint detection & response, and vulnerability management makes weekly and daily checks much easier and gives me a good overview of which devices need attention. Review collected by and hosted on G2.com.

Sometimes it's difficult to find specific settings, and when I ask the bot, I don't always get the right answer. This means I have to wait for a support representative, which can sometimes take a while. Review collected by and hosted on G2.com.

The functionality of the platform and the people supporting the services. Review collected by and hosted on G2.com.

The onboarding process with the Apple MDM business side is tricky but Kandji held my hand to make sure I did this correctly. Review collected by and hosted on G2.com.

I have managed Macs before, back then with Jamf, and even successfully completed both courses (Jamf 100 and Jamf 200) with certification. Nevertheless, Jamf always remained complicated. Iru is the opposite. It is largely self-explanatory, you can get into it quickly and operate it safely without long training. At Healthii, we have been managing our MacBooks with Iru (formerly Kandji) since day one, and what convinces me the most is the combination of complete freedom and simultaneous simplicity. I can do everything remotely, and so far it has run reliably and without errors. This is particularly important for us because our fleet is distributed across Germany and abroad, so a functioning remote tool is crucial. Thanks to Iru, I can manage the entire MacBook fleet on my own. The support and my contacts have always been easily reachable and very helpful. Review collected by and hosted on G2.com.

Recently, we have been managing iPads and Windows laptops in addition to Macs. Our setup is unusual in this regard. We manage the Windows devices completely without Active Directory or Entra ID because we primarily rely on macOS and only use Windows where it is unavoidable. We greatly appreciate that Iru even allows us to bring these few Windows devices under some level of management. Previously, they were completely unmanaged, but now we at least have a basic level of standardization, control, and security, which is very valuable to us.

However, the Windows support is noticeably newer and more limited in functionality compared to macOS. You can't do nearly as much as with the Apple devices. Since the function is new to us, I can't yet provide any long-term experience with it. There are specific functions I would wish for over time, such as native storage of BitLocker recovery keys (Key Escrow) and support for custom CSP or OMA-URI profiles. For the moment, it is still very useful to at least have basic control over otherwise unmanaged Windows devices, and I hope that the Windows functionality will continue to grow. Review collected by and hosted on G2.com.

I really like Iru for working in a non-intrusive way. Its deployment is pretty straightforward and now with the MCP it makes it simple for my AI Agents to interact with it. The constant updates keep the software fresh, and the support from the Customer Success Managers and online support team is fantastic - it keeps us engaged with Iru and we know they have our back! Review collected by and hosted on G2.com.

I wish there was more support for Windows devices and better documentation for Agents. It's important for my agents to understand the inner workings of Iru so they can make proper decisions. Review collected by and hosted on G2.com.

coming from years on jamf pro, the interface was the biggest surprise. everything is where you'd expect it and my whole team can work in it without me writing docs for every little task. prism is great for quick fleet visibility, i get answers about devices in seconds that used to mean building a search in jamf. the ai assistant is handy too for digging things up without clicking through the console. support is quick and actually answers the question you asked, and onboarding was smooth, we were up and running in days not the months i budgeted coming from jamf. Review collected by and hosted on G2.com.

if you come from jamf expecting equivalents you'll hit some walls. nothing as deep as smart groups or extension attributes, prism is more pre-built than jamf's build-any-query searches, and the community is way smaller than jamf nation. it's a different mindset, once you stop trying to rebuild your jamf setup in it, it clicks. Review collected by and hosted on G2.com.

The admin UI is clean and easy to navigate. I can find what I need without digging through nested menus.

Building blueprints visually is also really easy, it's easy to see the whole setup at a glance and can put it together without much guesswork.

The library items are the best part. There are a wide selection of readymade items for macOS, so most of the settings we want to enforce are just a few clicks away instead of writing custom profiles or scripts ourselves.

Enrollment through Apple Business Manager has been reliable, new MacBooks get configured without me touching them Review collected by and hosted on G2.com.

From what I've seen, the Windows side isn't quite on the same level as macOS yet. For macOS the library items cover pretty much everything we want to enforce, but the coverage doesn't seem to go as deep on the Windows side. Review collected by and hosted on G2.com.

Building and maintaining an app library with baseline security settings is straightforward, and shipping, configuring, and managing devices remotely takes very little ongoing effort. Review collected by and hosted on G2.com.

Very little to complain about. The platform is built so that once configuration is in place it holds without constant babysitting, which means maintenance takes up very little of my week. That's a real advantage for a small IT team carrying a lot of other responsibilities. The interface is also approachable enough that you don't need to spend weeks in documentation before you're productive in it. Review collected by and hosted on G2.com.