I like that Ironclad streamlines the entire contract lifecycle in one platform, making it easy to create, review, approve, and track agreements with clear workflows and real-time visibility, which improves efficiency, reduces manual work, and keeps everything organized and accessible. Review collected by and hosted on G2.com.

Customization can sometimes feel limited, especially when trying to tailor workflows or templates to very specific or complex business needs. Review collected by and hosted on G2.com.

I see a significant improvement over the years - the tools has a great and intuitive user-friendly interface and multiple options that admin can use to build even a very complex workflow without external help or coding skills. Even in age of AI, I see the value in the system that allows sufficient control over the process. Review collected by and hosted on G2.com.

I would still appreciate better connectivity and options for document editing. For example Word Online feature works great but still requited additional internal process. Also, native AI tools can be more flexible with options to easily keep meta data aligned with document content. Review collected by and hosted on G2.com.

I really like the Jurist functionality. It provides a great way to review clause with higher risk attached and offers internal mitigation strategies. In addition, it quickly reviews standard clauses that should never change, which allows more time to address the high-risk clauses. Review collected by and hosted on G2.com.

I really wish Ironclad had a good work around pdf to docx. Right now, we sometimes have agreements that come to us in a locked pdf form. While we're not trying to materially change the language in the contract, we are not able to add comments when the pdf is locked. Some functionality that addresses the integrity of the protection but also allows to add comments would be very helpful. Review collected by and hosted on G2.com.

I like that Ironclad keeps my contracts in place on a single platform, allowing me to search for my active agreements and keep a clean status on the stages in my reviews with customers and suppliers. It provides accountability for those involved and serves as a good shared environment for my team. The shared environment is really helpful as it allows remote access to a single review, facilitating collaboration regardless of time zones or geography. The search capability is key for looking up agreements by region or counterparty names, supporting active or expired agreements, and managing workflows by roles step by step. Review collected by and hosted on G2.com.

There are a few things that could be improved. On the search capability, I think the search feature could be made easier. I've noticed that the searching engine basically works through filters. But for users that are not accustomed or aware of how these filters work, it may feel very upsetting or frustrating. If you try to search for a specific customer agreement or supplier agreement, you end up with a very long list of contracts as if they all match what you're looking for. Ideally, when you look for something, it should offer you a specific contract and not various contracts. The initial setup was not very easy. We ran through specific sessions of introduction on how to put together a workflow, but you need a lot of awareness before you can actually configure a workflow. You need to understand how properties and conditions work very well before you can set up yourself. We ended up making properties and conditions that, after configuration, limited us because they were preventing us from doing things differently later on. They can become more of an obstruction on their own. Review collected by and hosted on G2.com.

I find Ironclad incredibly valuable for its ability to streamline the capturing of approvals from cross-functional partners, which enhances collaboration across different departments. Additionally, having all documents stored in one central location significantly simplifies document management and retrieval, fostering better organization. I really appreciate the approval workflows as they are efficient in maintaining the flow of work, and the version control feature is outstanding for maintaining document integrity over time. The signature process is seamless, adding to the effectiveness of executing contracts promptly. Document retention ensures compliance with policies, minimizing risks associated with data losses. Ironclad’s integrations with software like Coupa and Salesforce are important, as they support both sales and accounting teams, enhancing cross-functional operations. Review collected by and hosted on G2.com.

I find it challenging that some functionality and features don't make it easy to search in the repository. This limitation hinders my ability to efficiently locate necessary documents or information stored within the system, which can be frustrating and time-consuming, especially in a fast-paced work environment. There have also been changes to the support model, making it harder to setup calls with our support team to assist with integrations. Also, there are more apparent functionality limitations as an admin. Review collected by and hosted on G2.com.

I love that I’m able to collaborate with our internal teams much more effectively than before. We used to be a Jira shop for contract reviews, and it often felt disorganized and hectic when we were trying to push priorities forward. With Ironclad, we can collaborate seamlessly and connect instantly to get input or feedback when we need it. Review collected by and hosted on G2.com.

With new things constantly coming out, it would be nice to have a “lite/soft” version before committing to the add on. When there is a good amount of money invested and years invested to back up the commitment, it would be a great feature to offer clients that might not be ready to commit for a new add on but just needed that push to see it’s value. Review collected by and hosted on G2.com.

What I like most about Ironclad is how easy it is to use. The interface is straightforward and saves me hours each week. It also doesn’t require much technical knowledge to get started, and it’s simple to keep working with the product day to day. Review collected by and hosted on G2.com.

The app gets frequent updates, which can sometimes break certain features. Review collected by and hosted on G2.com.

The Workflow Designer and the overall transparency. I love that I don't have to email Legal every two days to ask for a status update. I can log in and see exactly who has the contract and what the holdup is. The integration with Salesforce and Slack is also huge—getting notifications where I already work makes the whole approval process much faster. Review collected by and hosted on G2.com.

The search function (Repository) can be a bit finicky if you don't know the exact metadata or tags used. If a contract wasn't tagged perfectly when it was uploaded, finding it later feels a bit like a scavenger hunt. Also, the interface has a slight learning curve if you're not used to CLM tools. Review collected by and hosted on G2.com.

It’s easy to use overall. I don’t really have to overthink where things are or how to get started; it’s straightforward and intuitive.

The follow-up and approval tracking is solid, too. I can actually see what’s stuck and who needs to do what, which helps a lot when things get busy.

It also handles approval flows well in general. Everything moves through the right steps without needing constant chasing.

The archive and search features are useful as well. Once something’s done, it isn’t a pain to find later, which sounds basic, but it honestly makes a difference. Review collected by and hosted on G2.com.

If anything, there isn’t a lot of built-in guidance or hand-holding when you first start. but the tool is pretty easy to use anyway, so you figure things out fairly quickly just by clicking around and using it. Review collected by and hosted on G2.com.

The workflow configurations you can build to spawn customized contracts are helpful by reducing room for user error. It makes it easier for the users to kick-off a contract if the workflow is configured optimally. Review collected by and hosted on G2.com.

There is a lot of room for improvement in terms of the user experience. I do not mean the user interface, which is presentable/clean albeit unnecessarily busy. I mean that there are key points of friction in several places, including the rigidity of features like turn-tracking (manual kick off, cannot edit/backdate), the warping that the IC editor does to Word documents, the inclusion of features which should be able to talk to each other but cannot (like Global Clause Library vs. AI Clauses). Friction is especially present for my organization as we are a research university's legal office, and Ironclad's UX seems to cater to companies and sales teams who interface with legal. All these sources of friction culminate in users creating workarounds through loopholes, which ultimately need correction to use Ironclad in the correct way.

Do not purchase service from this company if you are looking for sophisticated AI integration and features. I have not tried Jurist where the premier AI functionality lives, but it would be additional costs on top of the costs you need to spend to hire someone to help your organization adopt Ironclad and/or hours with their consultants to work with your group. Review collected by and hosted on G2.com.