It just works. Our billing is complex due to subscription and transactional invoices, USD and CAD, sales tax, multiple bank platforms. Invoiced handles all of it without us babysitting it. The QuickBooks and bank integrations are solid, and applying payments to open invoices is genuinely easy, which was a constant headache in our previous system. Our account rep, Randeep Saeed, has also been excellent, and their hypercare team got us through onboarding cleanly. Strong value for what we pay. The time we've recovered is the clearest measure — no more manual reconciliation between our billing system, QuickBooks, and our bank accounts, and far fewer customer emails asking where an invoice stands now that they have portal access. For a finance team supporting dual-currency, multi-entity billing, that reclaimed capacity more than justifies the cost. The onboarding support we got was also included, not billed as an add-on. Review collected by and hosted on G2.com.

Honestly, very little. Implementation took a few months, though most of that was down to the complexity of our own billing setup: dual currencies, sales tax, subscription and transactional invoicing, and multiple bank platforms. If anything, a more prescriptive roadmap up front for complex multi-entity setups would have helped us scope the timeline better. Since going live, we haven't run into any significant issues. Review collected by and hosted on G2.com.

I love Invoiced's easy-to-use interface. It's really straightforward and user-friendly. Plus, whenever I encounter an issue, there's a convenient question mark icon that I can click for explanations or guidance. Another feature that I find incredibly valuable is the automated email chasing. It helps me reach out to customers promptly, reducing the chances of them paying late. This automation saves me from having to remember follow-up emails manually. Overall, these features make my invoicing and collections processes much smoother and less stressful. Review collected by and hosted on G2.com.

The way the subscriptions are done is a bit frustrating. Editing subscriptions is hard, and having to create both an item and a plan for the subscription adds to the complication. If there's a change in price for any items, I have to redo everything from scratch. It's frustrating not to have a simple option, like clicking one button to change the pricing on a plan. Instead, I have to remove all my 1,300 subscriptions, redo all the plans, and manually change each price. It's a tedious process. Review collected by and hosted on G2.com.

I like the dashboard and how much information it provides you. I'm also a huge fan of the chasing function for collections. It makes our jobs more efficient, allowing us to get more tasks done quicker. Review collected by and hosted on G2.com.

There are sometimes changes to Invoiced that aren't always announced. So, then we have to take the time to reach out to customer support to get an answer. That can take some time depending on the issue. Also, the dispute portion of Invoiced is not very intuitive. Review collected by and hosted on G2.com.

I like that Invoiced keeps everything all in one area, making communication with customers through messaging much easier. I appreciate its ability to automatically reach out to customers when they are close to their payment due dates or overdue, which makes the process easier for us. It's pretty easy to use, and if I don't know something, the chat and phone support are available. I also find the customer support reps pretty quick in getting available and helping me with my problems. I like the feature where Invoiced reaches out to customers, which I call 'customer chasing.' It's a quick and easy way for me to send links to customers so they can check their account statuses, view statements, and review past payments on their own, without needing to contact me directly. Review collected by and hosted on G2.com.

The syncing issue between QuickBooks and Invoiced when there is a credit on the customer account is a big frustration that needs to be looked at and fixed. Review collected by and hosted on G2.com.

I really like Invoiced for several reasons. I've noticed that our customer acceptance rate shot up from about 15% or 20% to almost 60% when we switched to Invoiced from a competitor product. A big plus is that it doesn't require a password; customers get a link in their email to log in. I also like that the platform is highly customizable, allowing us to display our detailed time-of-service invoices on the portal and manipulate statements for automatic payments in a way that suits our customer's preferences. The fact that Invoiced was able to write custom code for us quickly and inexpensively to suit our needs was fantastic. Their built-in features are easy to use, and I appreciate that it's possible to customize if needed. Another thing I like is their customer support, which has been very good over the years; they're always responsive and eager to help. Invoiced integrates nicely with our accounting package, which was a major factor in allowing us to manage a large number of fleet customers efficiently without adding more staff. The setup was pretty straightforward, and they even let us use a sandbox for months to test everything out before fully implementing it. Review collected by and hosted on G2.com.

They have been very responsive in enhancing the product when we noticed a weakness. And with the robust customization options, we have been able to operate the portal exactly as needed. Review collected by and hosted on G2.com.

It allows me to view our customers’ billing information and help with any issues they’re having with their accounts. It also helps me stay on top of customer follow-ups. Review collected by and hosted on G2.com.

sometimes the system can be slow with downloading reports Review collected by and hosted on G2.com.

I like that the payment plan feature is across the account and not just invoice specific. Review collected by and hosted on G2.com.

The payment sync from Sage Intacct needs to be improved. Too many payments get stuck. Review collected by and hosted on G2.com.

I like that Invoiced makes it easy to provide an invoice to my clients. It's convenient that all my clients' contacts and previous invoices are saved on one website. I find it stable and convenient to just tap the name of a client and have their information pop up right away. It's great that when I open the website, I can easily access the invoice page and fill out the form. Review collected by and hosted on G2.com.

Since recently, the price was increased a lot. Normally, we are a small company, and we don't really use all the functions of Invoiced. Before, it was almost like below 20 US dollars, but now it's like 120 US dollars. So, it just feels like since we just use the very simple functions, they are not really worth it for me right now. Review collected by and hosted on G2.com.

Afer using Invoiced for a while now, I really appreciate the quick customer support. You can chat instantly with them or email/call and they respond quickly. They recently had a migration and it was super smooth. Review collected by and hosted on G2.com.

Invoiced has improved their ACH/CC adding payment method. It is easy for us to do it rather than reaching out to the customer. Invoiced can improve their time in fixing bugs in the system. Recently, we had customer payments showing pending for over 3 weeks and our customers were getting upset that they didn't show cleared. Review collected by and hosted on G2.com.

Nothing new that has changed they they offer. Review collected by and hosted on G2.com.

When I first used invoiced I was paying $9/month. A few years later they raised it to $19/month. I just got an email that they are again raising it and now it will be $102/month! I emailed to inquire and they said that was correct, which just tells me they don't want any small businesses anymore which is disappointing. I will no longer use them and cannot recommend them for businesses my size. Review collected by and hosted on G2.com.