Intermedia Contact Center Reviews & Product Details

Intermedia Contact Center industry-leading solution can help you create loyal customers and drive more revenue by improving your customer interactions. We make it easier for customers to get quick, convenient, and personalized access to the right people in your business while giving you visibility into where you’re doing great and where you can improve your customer service. Whether your team is working in the office, remotely, or a mix of both, Intermedia Contact Center lets you create amazing customer experiences from anywhere in as little as a couple of days while reducing costs, increasing productivity, and driving more revenue, no additional hardware required. Reach out today to learn more. Visit https://www.intermedia.com/products/contact-center

Seller

Intermedia

Discussions

Intermedia Contact Center Community

Languages Supported

English, French, Spanish

Overview by

Elyse Ciaravino

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

17 months

View More Pricing Information

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User Insights

Average based on 25 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

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AG

Verified User in Government Administration

Enterprise (> 1000 emp.)

11/6/2018

"Spontaneous response"

5/5

What do you like best about Intermedia Contact Center?

Telax always responded on time and ensured a solution was always available for most of the problems reported. Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

Some enhancements requests are pending for long time. Review collected by and hosted on G2.com.

CT

Verified User in Telecommunications

Enterprise (> 1000 emp.)

11/1/2018

"Telax is a True Enterprise Grade Contact Center Platform"

4.5/5

What do you like best about Intermedia Contact Center?

Telax, as a company is great to work with. Very flexible and accommodating to the needs of the customer Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

There could be more specific tie-ins to various CRM's with specific spec sheets and functionality denoted. Review collected by and hosted on G2.com.

AT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

11/1/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"voip engineering queue"

5/5

What do you like best about Intermedia Contact Center?

I like the ability to see which agents are busy/on calls/etc. Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

I don't like that a call transferred to the agents direct extension isn't seen as them being on the phone. Review collected by and hosted on G2.com.

AE

Verified User in Education Management

Mid-Market (51-1000 emp.)

1/28/2018

"Not what we expected"

1.5/5

What do you like best about Intermedia Contact Center?

The support team is great. Developers are responsive. Support is available at almost anytime. Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

Their outbound dialer is not up to par with other dialers. It lacks call suppression. Searching to remove names off of outbound lists is a PINTA to do. There is no predictive nature to their outbound dialer. Review collected by and hosted on G2.com.

Recommendations to others considering Intermedia Contact Center:

They have great support but are not ready to be considered an outbound dialing system without call suppression, predictive dialer ratios. In addition other dialers can create calling schedules based on the area code of phone numbers in the list, they are not able to do this yet. Review collected by and hosted on G2.com.

What problems is Intermedia Contact Center solving and how is that benefiting you?

We moved to telax because we lacked analytics for outbound calls with our old dialer system. While we gained a lot of data the dialer lacks essential features for an outbound dialer, which has caused us problems. Review collected by and hosted on G2.com.