--- title: Intermedia Contact Center Reviews meta\_title: 'Intermedia Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 25 reviews by the users' company size, role or industry to find out how Intermedia Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 25 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Intermedia Contact Center Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Intermedia Contact Center but has limited features. Are you part of the Intermedia Contact Center team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Intermedia Contact Center industry-leading solution can help you create loyal customers and drive more revenue by improving your customer interactions. We make it easier for customers to get quick, convenient, and personalized access to the right people in your business while giving you visibility into where you’re doing great and where you can improve your customer service. Whether your team is working in the office, remotely, or a mix of both, Intermedia Contact Center lets you create amazing customer experiences from anywhere in as little as a couple of days while reducing costs, increasing productivity, and driving more revenue, no additional hardware required. Reach out today to learn more. Visit https://www.intermedia.com/products/contact-center * * * Seller [Intermedia](https://www.g2.com/sellers/intermedia) Discussions [Intermedia Contact Center Community](https://www.g2.com/products/intermedia-contact-center/discuss) Languages Supported English, French, Spanish Overview by Elyse Ciaravino Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 17 months [ View More Pricing Information ](https://www.g2.com/products/intermedia-contact-center/pricing) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/intermedia-contact-center/competitors/alternatives) ## User Insights Average based on 25 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Enterprise (\> 1000 emp.) 11/6/2018 "Spontaneous response" 5/5 What do you like best about Intermedia Contact Center? Telax always responded on time and ensured a solution was always available for most of the problems reported. Review collected by and hosted on G2.com. What do you dislike about Intermedia Contact Center? Some enhancements requests are pending for long time. Review collected by and hosted on G2.com. What problems is Intermedia Contact Center solving and how is that benefiting you? Able to respond customers in timely manner. Every call is recorded and is used for quality monitoring. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") CT Verified User in Telecommunications Enterprise (\> 1000 emp.) 11/1/2018 "Telax is a True Enterprise Grade Contact Center Platform" 4.5/5 What do you like best about Intermedia Contact Center? Telax, as a company is great to work with. Very flexible and accommodating to the needs of the cusotmer Review collected by and hosted on G2.com. What do you dislike about Intermedia Contact Center? There could be more specific tie-ins to various CRM's with specific spec sheets and functionality denoted. Review collected by and hosted on G2.com. Recommendations to others considering Intermedia Contact Center: Very easy to do business with Review collected by and hosted on G2.com. What problems is Intermedia Contact Center solving and how is that benefiting you? Support Desk and Billing Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 11/1/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "voip engineering queue" 5/5 What do you like best about Intermedia Contact Center? I like the ability to see which agents are busy/on calls/etc. Review collected by and hosted on G2.com. What do you dislike about Intermedia Contact Center? I don't like that a call transferred to the agents direct extension isn't seen as them being on the phone. Review collected by and hosted on G2.com. What problems is Intermedia Contact Center solving and how is that benefiting you? simply solving the need to monitor and help train agents. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 1/28/2018 "Not what we expected" 1.5/5 What do you like best about Intermedia Contact Center? The support team is great. Developers are responsive. Support is available at almost anytime. Review collected by and hosted on G2.com. What do you dislike about Intermedia Contact Center? Their outbound dialer is not up to par with other dialers. It lacks call suppression. Searching to remove names off of outbound lists is a PINTA to do. There is no predictive nature to their outbound dialer. Review collected by and hosted on G2.com. Recommendations to others considering Intermedia Contact Center: They have great support but are not ready to be considered an outbound dialing system without call suppression, predictive dialer ratios. In addition other dialers can create calling schedules based on the area code of phone numbers in the list, they are not able to do this yet. Review collected by and hosted on G2.com. What problems is Intermedia Contact Center solving and how is that benefiting you? We moved to telax because we lacked analytics for outbound calls with our old dialer system. While we gained a lot of data the dialer lacks essential features for an outbound dialer, which has caused us problems. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") AE Verified User in E-Learning Enterprise (\> 1000 emp.) 11/8/2018 "Good service experience for customers via phone IVR" 4/5 What do you like best about Intermedia Contact Center? Ease of use for endusers. Training requirements are minimum Review collected by and hosted on G2.com. What do you dislike about Intermedia Contact Center? Room for improvement with chat functionality Review collected by and hosted on G2.com. Recommendations to others considering Intermedia Contact Center: Good product for IVR Review collected by and hosted on G2.com. What problems is Intermedia Contact Center solving and how is that benefiting you? Reporting has improved our ability to schedule staff and maintain service levels Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Intermedia Contact Center? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Intermedia Contact Center ](https://www.g2.com/products/intermedia-contact-center/discussions/new) GU Guest User What is Intermedia Contact Center (formerly Telax) used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-intermedia-contact-center-formerly-telax-used-for) [ View all Discussions ](https://www.g2.com/products/intermedia-contact-center/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 17 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/intermedia-contact-center/pricing) Intermedia Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-intermedia-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... 4.1/5(625) [ Compare Now ](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-intermedia-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5(2,568) [ Compare Now ](https://www.g2.com/compare/intermedia-contact-center-vs-talkdesk) ##### ##### Intermedia Contact Center Features Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/intermedia-contact-center/features) ##### Categories on G2 [Contact Center](https://www.g2.com/categories/contact-center)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) ##### Explore More [What are the best practices for using a data room in corporate legal teams?](https://www.g2.com/discussions/what-are-the-best-practices-for-using-a-data-room-in-corporate-legal-teams)[What platform integrates property management with accounting systems?](https://www.g2.com/discussions/what-platform-integrates-property-management-with-accounting-systems)[Which influencer marketing tools are genuinely easy to onboard for a non-technical marketing team that does not have a dedicated ops person?](https://www.g2.com/discussions/which-influencer-marketing-tools-are-genuinely-easy-to-onboard-for-a-non-technical-marketing-team-that-does-not-have-a-dedicated-ops-person) [What's a good Mac and Windows compatible drive cloning software for mixed home and office use?](https://www.g2.com/discussions/what-s-a-good-mac-and-windows-compatible-drive-cloning-software-for-mixed-home-and-office-use)[Leading fleet management software for trucking industry](https://www.g2.com/discussions/leading-fleet-management-software-for-trucking-industry)[What are the best data de-identification platforms that remove PII from databases without application code changes or complex integrations?](https://www.g2.com/discussions/what-are-the-best-data-de-identification-platforms-that-remove-pii-from-databases-without-application-code-changes-or-complex-integrations) [Show MoreShow Less](javascript:void(0);)