2026 Best Software Awards are here!See the list
Compare Intermedia Contact Center and Talkdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (42.1% of reviews)
Mid-Market (60.4% of reviews)
Entry-Level Pricing
Contact Us 1 Seats Per Month
Free 25 Licenses Free to Start
Intermedia Contact Center
Star Rating
(25)4.3 out of 5
Market Segments
Mid-Market (42.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us 1 Seats Per Month
Browse all 2 pricing plansTalkdesk
Star Rating
(2,498)4.4 out of 5
Market Segments
Mid-Market (60.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Intermedia Contact Center. Users appreciate the seamless integration of customer service calls and emails, which helps maintain organization and facilitates prompt responses.
- Users say that Intermedia Contact Center offers a reliable VoIP phone system, with many noting that they haven't experienced issues with connections or static. This reliability is a strong point for users who prioritize call quality in their daily operations.
- Reviewers mention that Talkdesk's setup process is notably quick and user-friendly, allowing agents to start taking calls without extensive training. This ease of onboarding is a significant advantage for teams looking to minimize downtime during implementation.
- According to verified reviews, Intermedia Contact Center shines in its customer support, with users highlighting the quick and friendly responses during the migration process. This level of support can be crucial for businesses transitioning to a new system.
- Users appreciate Talkdesk's stability during peak hours, with many noting that the calling quality remains high even under heavy load. This reliability is essential for businesses that experience fluctuating call volumes and need a dependable system.
- G2 reviewers highlight that while both products have strong features, Talkdesk has a more extensive user base, leading to a wealth of feedback and insights. This larger community can provide additional resources and shared experiences that may benefit new users.
Pricing
Entry-Level Pricing
Intermedia Contact Center
Contact Center Pro
Contact Us
1 Seats Per Month
A flexible solution providing advanced contact center capabilities to increase customer satisfaction at scale. Full-featured, omni-channel capable contact center platform. Unlock better productivity and amazing customer experiences by accessing Contact Center voice handling within Intermedia Unite.
Sold with or without Intermedia Unite.
- Inbound Voice Queues
- Supervisor functions including monitor, barge, and whisper
- Real-Time & Graphical Reports
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Intermedia Contact Center
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
8.5
18
8.9
2,030
Ease of Use
8.8
18
9.1
2,040
Ease of Setup
8.1
18
8.8
1,064
Ease of Admin
8.6
18
8.9
932
Quality of Support
9.1
18
8.8
1,807
Has the product been a good partner in doing business?
8.9
18
8.9
916
Product Direction (% positive)
8.7
18
8.7
1,937
Features by Category
Dialing Options
Not enough data
9.2
320
Not enough data
9.2
294
Not enough data
8.5
10
Agent Tools
Not enough data
9.2
252
|
Verified
Not enough data
9.1
256
|
Verified
Not enough data
9.4
350
|
Verified
Automation
Not enough data
9.1
244
|
Verified
Not enough data
9.1
261
|
Verified
Not enough data
8.9
226
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
166
Not enough data
9.1
159
Not enough data
9.1
162
Knowledge Management
Not enough data
9.2
161
Not enough data
9.1
158
Not enough data
9.2
163
Compliance
Not enough data
9.2
160
Not enough data
9.2
156
Not enough data
9.2
159
Not enough data
9.1
157
Customer Support
Not enough data
9.1
160
Not enough data
9.0
154
Not enough data
9.0
150
Data Security
Not enough data
9.2
147
Not enough data
9.2
148
Not enough data
9.3
156
Not enough data
9.2
144
Administration
Not enough data
9.1
167
Not enough data
9.3
179
Not enough data
9.2
186
Generative AI
Not enough data
8.7
49
Quality Assurance
Not enough data
9.2
371
Not enough data
9.0
342
Not enough data
8.9
379
Engagement
Not enough data
9.0
357
Not enough data
9.2
380
Not enough data
9.0
368
Performance
Not enough data
9.0
362
Not enough data
9.2
364
Generative AI
Not enough data
8.9
79
Not enough data
8.6
78
Channels
Not enough data
9.2
821
|
Verified
Not enough data
8.6
541
|
Verified
Not enough data
8.4
527
|
Verified
Feature Not Available
8.3
517
|
Verified
Not enough data
8.5
548
|
Verified
Generative AI
Not enough data
8.1
182
Functions
9.1
13
|
Verified
8.9
962
|
Verified
9.1
13
|
Verified
9.0
982
|
Verified
8.8
12
|
Verified
9.0
834
|
Verified
Feature Not Available
8.7
576
|
Verified
Not enough data
8.8
591
|
Verified
Not enough data
9.1
716
|
Verified
Not enough data
8.9
713
Not enough data
8.9
659
|
Verified
Agentic AI - Contact Center
Not enough data
8.1
28
Not enough data
8.5
28
Not enough data
8.3
28
Not enough data
8.2
28
Administrative
8.1
12
|
Verified
8.8
911
|
Verified
9.2
13
|
Verified
9.1
929
|
Verified
9.2
13
|
Verified
8.8
1017
|
Verified
Not enough data
9.1
715
|
Verified
Not enough data
8.8
577
|
Verified
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
258
|
Verified
Not enough data
9.1
239
|
Verified
Not enough data
8.8
208
|
Verified
Not enough data
8.8
217
|
Verified
Feature Not Available
8.8
213
|
Verified
Administration
Not enough data
9.0
236
|
Verified
Not enough data
9.2
254
|
Verified
Not enough data
9.2
257
|
Verified
Not enough data
8.7
207
|
Verified
Not enough data
9.0
214
|
Verified
Platform
Not enough data
8.3
186
Not enough data
7.9
195
Not enough data
8.8
217
Not enough data
8.9
219
Not enough data
9.0
219
Not enough data
8.9
209
Not enough data
8.8
211
Generative AI
Not enough data
7.7
96
Workforce Management
Not enough data
9.0
217
Not enough data
8.9
209
Call Center Infrastructure (CCI)
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.8
20
Not enough data
8.8
20
Administrative
Not enough data
9.2
221
Not enough data
8.9
224
Customer Support
Not enough data
8.3
68
Not enough data
8.2
69
Not enough data
8.2
69
Automation
Not enough data
8.1
68
Not enough data
8.3
68
Not enough data
8.2
68
Artificial Intelligence
Not enough data
8.0
69
Not enough data
8.3
68
Not enough data
8.0
66
Generative AI
Not enough data
8.6
16
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
33
Not enough data
8.0
34
Not enough data
8.0
34
Not enough data
8.3
34
Not enough data
8.4
33
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.3
33
Not enough data
8.2
33
Not enough data
8.1
33
Not enough data
8.4
37
Automation
Not enough data
7.9
36
Not enough data
8.2
34
Not enough data
8.0
33
Autonomy
Not enough data
7.8
32
Not enough data
8.3
33
Not enough data
7.9
34
Not enough data
7.9
33
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Intermedia Contact Center and Talkdesk are categorized as Contact Center and Contact Center Workforce
Unique Categories
Intermedia Contact Center has no unique categories
Reviews
Reviewers' Company Size
Intermedia Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
15.8%
Telecommunications
10.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Utilities
5.3%
Other
47.4%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.4%
Other
64.2%
Alternatives
Discussions
Intermedia Contact Center has no discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
