Intermedia Contact Center Reviews & Product Details

Intermedia Contact Center industry-leading solution can help you create loyal customers and drive more revenue by improving your customer interactions. We make it easier for customers to get quick, convenient, and personalized access to the right people in your business while giving you visibility into where you’re doing great and where you can improve your customer service. Whether your team is working in the office, remotely, or a mix of both, Intermedia Contact Center lets you create amazing customer experiences from anywhere in as little as a couple of days while reducing costs, increasing productivity, and driving more revenue, no additional hardware required. Reach out today to learn more. Visit https://www.intermedia.com/products/contact-center

Seller

Intermedia

Discussions

Intermedia Contact Center Community

Languages Supported

English, French, Spanish

Overview by

Elyse Ciaravino

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

17 months

View More Pricing Information

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User Insights

Average based on 25 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

G2 reviews are authentic and verified.

Here's how.

Steve V.

Account Executive

Mid-Market (51-1000 emp.)

11/27/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Account Executive at Aizan, selling Telax solutions to my clients."

5/5

What do you like best about Intermedia Contact Center?

Telax solutions are modular and easy to adopt so clients can begin with their basic needs and grow to add more functionality quickly as their experience grows. Also, working with Telax is easy because they are responsive to my clients' needs. Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

I would like new features to be implemented more quickly. Review collected by and hosted on G2.com.

Gregg B.

Inside Sales Supervisor

Mid-Market (51-1000 emp.)

11/1/2018

"telax is awesome"

4.5/5

What do you like best about Intermedia Contact Center?

Custom reports. Very few issues overall. I like the fact that I can email and get a response quickly. Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

Can integrate with our billing system. Which may not be an issue with Telax. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

11/1/2018

"TELAX - Best choice for cloud based contact center"

5/5

What do you like best about Intermedia Contact Center?

Every user friendly software for our agents to use. The system is easy to set up and manage both on the administrator and users side. Really like the design of the web portal and call center client software Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

Accessing the portal from many different domains at once can be tricky as you have to remember to open many browsers. Not having the ability to manage different access levels could be better as we have to set up different domains to block users from having access to other sites and still have administrative level access. Review collected by and hosted on G2.com.

Lamar (Marty) B.

I&R / Business Services Manager

Mid-Market (51-1000 emp.)

10/31/2018

"Experiences with Telax"

3.5/5

What do you like best about Intermedia Contact Center?

I like the way you can set up the call flows, our company has multiple IVRs and it can route each one of them completely differently and then even more when different key entries are made. Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

When we set it up we had 19 users and at $100.00 a set it was pretty pricey. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Enterprise (> 1000 emp.)

11/30/2018

"Timely feedback most of the time"

3.5/5

What do you like best about Intermedia Contact Center?

I like the reporting portion of Telax the best. holding our CSS's accountable by using the data provided Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

Return email in regard to problems sometimes take a day to get a response. then sometimes, it takes weeks before I hear about the solution or sometimes I don't and have to follow up to see progress Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

11/8/2018

"Very responsive to any questions or issues, great support"

5/5

What do you like best about Intermedia Contact Center?

Support staff is very patient and helpful Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

No dedicated support rep after initial setup Review collected by and hosted on G2.com.

Recommendations to others considering Intermedia Contact Center:

Watch the training videos as they will help your staff understand Telax better. Review collected by and hosted on G2.com.

What problems is Intermedia Contact Center solving and how is that benefiting you?

We did not have a true IVR setup until Telax. Reporting ability and their help on creating custom reports is very helpful. Review collected by and hosted on G2.com.

Sheila G.

Team Lead

Information Services

Mid-Market (51-1000 emp.)

11/1/2018

"Telax = WOW"

5/5

What do you like best about Intermedia Contact Center?

The customer service and communication with Telax staff - always top notch and very efficient. Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

I don't seem to be able to add anything in this question as honestly, there isn't anything. Review collected by and hosted on G2.com.

Tracey S.

Manager

Small-Business (50 or fewer emp.)

10/31/2018

"Exceptional customer service, trustworthy product"

4.5/5

What do you like best about Intermedia Contact Center?

It works without me having to think about it. Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

We're happy with every part of this product Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

11/29/2018

"Vice President, Client Services - CI Investments Inc."

4.5/5

What do you like best about Intermedia Contact Center?

Very responsive to our business needs and don't feel like we are one of several partnerships. Attention to our unique needs is top priority. Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

Nothing - works as we need. Whenever new requirements are necessary they are responsive. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

11/5/2018

"Telax Support"

3.5/5

What do you like best about Intermedia Contact Center?

I find the Telax support staff to be very helpful. They dig until they find the problem, then don't stop until it's fixed. Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

The monitor screen does not refresh fast enough for real-time updates. Review collected by and hosted on G2.com.