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Integrated Management System (IMS) Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Perceived Cost

$$$$$

User Insights

Average based on 64 real user reviews.

Implementation Time

4 months

Perceived Cost

$$$$$

Integrated Management System (IMS) Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Integrated Management System (IMS), and what problem is it built to solve?

Interfacing Business Process Management is a software and consulting offering for organizations navigating digital transformation. It addresses compliance, quality management, and end-to-end process improvement, with a focus on streamlining operations and mitigating risk.

What languages does Integrated Management System (IMS) support?

Interfacing Business Process Management supports 8 languages: Arabic, English, French, German, Hebrew, and others.

What company sizes and industries is Integrated Management System (IMS) the best fit for?

Interfacing Business Process Management has its strongest presence among enterprise organizations, with use also represented in smaller and mid-market companies. Its industry presence spans several regulated and process-intensive sectors.
  • Enterprise: The most prominent company-size segment.
  • Small businesses: Also represented among positive users.
  • Mid-market: A further established segment.
  • Banking and financial services: A recurring industry group.
  • Telecommunications: A notable area of use.
  • Consulting and aviation: Both appear among represented industries.
  • Other sectors: Government, software, and pharmaceuticals are also represented.

What customer support options does Integrated Management System (IMS) provide, and how do users find the overall support experience?

Support is often described as responsive and helpful, including assistance with technical questions, process modeling, and implementation. The experience can vary, though: some users have encountered unresolved issues or concerns about deployment expertise.

Integrated Management System (IMS) Reviews (64)

Reviews

Integrated Management System (IMS) Reviews (64)

4.6
64 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

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Martin D.
MD
Martin D.
President & Founder
Small-Business (50 or fewer emp.)
"Enterprise IT Architect"
5/5
What do you like best about Integrated Management System (IMS)?

The tool helps us manage enterprise architecture, map processes to systems, and understand how each IT asset supports business functions. Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

The EA module is powerful but requires proper configuration. Review collected by and hosted on G2.com.

MP
Martine P.
Operations Manager
Enterprise (> 1000 emp.)
"OPC Really Helps Operationalizing Processes"
5/5
What do you like best about Integrated Management System (IMS)?

The platform is powerful and enables collaboration, and reuse. For us, reusing processes, content, tasks, is critical in building a more agile and resilient model. Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

Whilst we are still managing Interfacing on-premise, we have decided not to go to the cloud solution. This is more operational headaches and management but Interfacing has been very diligent and reactive in supporting our model. Review collected by and hosted on G2.com.

Ahmad S.
AS
Ahmad S.
Maintenance Engineer
Enterprise (> 1000 emp.)
"Very strong process & quality tool for the business"
5/5
What do you like best about Integrated Management System (IMS)?

This tool provides the best of both world, easy to use along with powerful features. It is the only tool that supports content in Arabic, and we were very well supported during our project. Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

we didn't see any major downsides. To be honest, other tools made promises about their systems that we could not verify in the testing phase. Interfacing's did correspond to what we were ultimately looking for. Review collected by and hosted on G2.com.

GA
Guillaume A.
Business Analyst
Enterprise (> 1000 emp.)
"Good tools, well-suited, and available in French - made right here in Quebec"
5/5
What do you like best about Integrated Management System (IMS)?

The solution is available in French, made in Quebec, and includes multi-language content management features. There are also process analysis tools, simulation, and a suite for audit and CAPA management. Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

There have been recent advancements in usage, particularly in reducing clicks. The old version was more complicated, and I really like the new modeler. Review collected by and hosted on G2.com.

JH
Jessica H.
Business Analyst - Project Management
Mid-Market (51-1000 emp.)
"Endlessly Flexible and Functional"
5/5
What do you like best about Integrated Management System (IMS)?

As a Business Analyst, I love how I can tie everything together and present the same information in varying levels of detail. I can model technical requirements that roll up into pretty user interface stories with very little effort. I also love the flexibility and allows other teams to use it the way they need it. Some teams just use the document management features available in the Documents Module, while one of our technical teams is using it to capture data flows in the Process Module. But then everything can be tied together with Roles, Assets, Org Units, Master Data, etc. It's so powerful. Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

There isn't much of a peer community around the product--like active forums to post and answer each other's questions. But Interfacing support is great to work with. Review collected by and hosted on G2.com.

AF
Armin F.
Senior Project Manager and Management Advisor
Enterprise (> 1000 emp.)
"Holistic Approach"
5/5
What do you like best about Integrated Management System (IMS)?

- In opposite to traditional 'specialized' applications like BPM or Document Management, Interfacing is offering in the EPC platform a holistic QMS approach including Risk Management and KPIs.

- By the Automation Platform, this can be leveraged by out-of-the-box or self-created workflow apps.

- Competitive price models

- Proven over many industries (Pharma in my focus) Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

Some might miss the very special features of their legacy tools. Review collected by and hosted on G2.com.

Diana R.
DR
Diana R.
Associated Teaching Assistant
Enterprise (> 1000 emp.)
Originally submitted 4/13/2021
"Excellent BPM tool and great support"
5/5
What do you like best about Integrated Management System (IMS)?

EPC is an excellent tool for creating, executing, and optimizing business processes. The software has valuable functionalities, quite intuitive. The design process and features are flexible and increase visibility into process performance. When I had questions or problems, the Help desk responds rapidly and gives me the necessary support. Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

At the moment I don't have negative points about this tool. Review collected by and hosted on G2.com.

AR
Akshay R.
Associate
Mid-Market (51-1000 emp.)
"It was a great experience using Interfacing and it really solved a lot of pain points for us"
4.5/5
What do you like best about Integrated Management System (IMS)?

EPC's ability to metatag data and arrange them in the form of Swimlanes. The tool offers functionality to view processes in different forms and can be used for detailed analysis as well Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

The tool arranges some of the process diagram in the form of alphabetical order and this is one issue that will hopefully be solved in the latest updates. This is one of the few softwares that releases updates so frequently and thereby most of the problems will be solved in a faster manner. Review collected by and hosted on G2.com.

Verified User in Utilities
AU
Verified User in Utilities
Enterprise (> 1000 emp.)
"It is a good product and support is great"
5/5
What do you like best about Integrated Management System (IMS)?

The product is a great tool because you can see impacts of changes so it is good for change management. From a QA perspective it allows you to build your hierarchy easily. Flexible in that you can model your subprocess or attach documentation. This gives the consumer of the information options as well. Rules module is excellent for highly regulated organizations as you can easily map requirements to process. Great features. Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

Review and approval of documentation should make changes visible similar to process diagrams. Review collected by and hosted on G2.com.

Verified User in Aviation & Aerospace
AA
Verified User in Aviation & Aerospace
Mid-Market (51-1000 emp.)
"Good product, excellent support for Interfacing."
5/5
What do you like best about Integrated Management System (IMS)?

Central platform for business process, documents, rules and risk management. Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

EPC don't yet allow printing of business process on wide format printer or allow export of the business process to SVG that would allow the printing to be done on wide format. Review collected by and hosted on G2.com.

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Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Perceived Cost

$$$$$
Integrated Management System (IMS) Comparisons
Integrated Management System (IMS) Features
Document Generation
Process Design
Process Repository
Access Controls/Permissions
Data Unification
Accessibility
Process Overview
Process Analysis
Real-Time Process Monitoring
Process Routing