Insperity Reviews & Provider Details

The compliance coverage is the biggest value. Multi-state payroll tax, workers comp, and required notices are handled in one structure, which lowers our risk. Onboarding was organized, with a clear checklist and named contacts. The handbook, PTO setup, and offboarding templates gave us a base to build on instead of starting from scratch. Review collected by and hosted on G2.com.

Answers depend on who you ask. I have had to ask the same question twice and sometimes got slightly different guidance. Turnaround on non-urgent requests can be slow, so I follow up more than I should have to. The portal and sign-in setup took time to learn, and some processes, like payroll changes and PTO configuration, need more manual back and forth than I expected. You still need someone internal who knows the rules, because the service does not replace that. Review collected by and hosted on G2.com.

What I like best about Insperity is the ease and function of the platform, and all the different features. Review collected by and hosted on G2.com.

The least helpful thing is although I greatly enjoy all the features, sometimes the amount of information available can become overwhelming in abundance. Review collected by and hosted on G2.com.

Highest value add of insperity for us is having the custom report that they create. This saves a lot of time on the backend Review collected by and hosted on G2.com.

In my opinion, communication is not super consistent, some people communicate well and others on the team do not. I also think the fee structure is too high. Ultimately that would be the reason we left. Review collected by and hosted on G2.com.

Team is highly professional and very great to work with Benefit plans are top notch and cost effective Communication is great - online systems and emails keep everyone informed Review collected by and hosted on G2.com.

Sometimes the lack of personal attention when employees contact directly with questions about benefits or processes (workers comp, disability. leave) Review collected by and hosted on G2.com.

The fact that I can contact my account manager at any time and she will either help me directly, or find the right resource to help. She responds very quickly and follows up to ensure that my problem has been resolved. Review collected by and hosted on G2.com.

There is nothing that I dislike, although a recent website revamp came as a surprise and it took me a little while to find all the items I was using previously. Review collected by and hosted on G2.com.

The very responsive and accessible HR rep. They've spent countless hours with us on the phone helping with a difficult employee issue. Review collected by and hosted on G2.com.

The price is steep for a nonprofit like hours. I think there are a lot of features/services we don't use, even though they are included in our fees. Review collected by and hosted on G2.com.

This partnership allows us to operate like a stand-alone organization while providing our employees with excellent benefits, professional HR support, and reliable payroll services. It gives us access to resources and expertise that would otherwise be difficult for a small organization to obtain, enabling us to remain focused on our mission while ensuring our staff is well supported. Review collected by and hosted on G2.com.

One area for improvement is the flexibility of the medical plan offerings. There is a significant gap between the Premier plan and the next lower-cost option. While the lower-cost plan reduces the employer's premium, it also comes with substantially higher deductibles, reduced benefits, and increased out-of-pocket costs for employees. Offering an intermediate plan that balances affordability with comprehensive coverage would provide organizations and their employees with a more practical choice. Review collected by and hosted on G2.com.

Insperity offers a human-centered solution that is balanced with a modern platform approach. Being able to self-serve on the platform helps us move with greater speed, but whenever we need the help of an expert, we always have access to someone who cares about solving our problem. Review collected by and hosted on G2.com.

The annual renewal process could be used as more of an opportunity to meet with clients to clarify changes and better understand their needs and satisfaction. Review collected by and hosted on G2.com.

The Insperity team has been an invaluable resource, consistently assisting me with proper HR protocols and ensuring that our employee handbook remains current and compliant. They are always responsive, knowledgeable, and available to answer questions or provide guidance whenever needed. Their expertise and support have been instrumental in helping us navigate employee matters with confidence and maintain HR best practices. Review collected by and hosted on G2.com.

I honestly don't have any dislikes or concerns about Insperity. My experience with their team has been exceptional. They are always professional, responsive, and willing to help with any HR-related questions or challenges we encounter.

I frequently recommend Insperity to my coworkers because of the outstanding support they provide. Their expertise, guidance, and commitment to customer service have made them a trusted partner, and I truly appreciate everything they do for our organization. Review collected by and hosted on G2.com.

I like that Insperity provides immediate interaction with a representative whenever needed, thanks to their large team of specialists. The great handbook, updated annually, and the time clock feature help us monitor employees' holidays and vacation time, offering education without additional cost to employees. I appreciate the ease of their platform for checking things like 401(k) and accumulated vacation time, making it simple to find information. The specialists they provide, like Crystal and Mason for payroll, have been very supportive and have done a great job. I also like their expertise in picking a health provider and building a handbook or answering questions before terminating someone. It's beneficial that employees can directly go to Insperity for HR questions, freeing up our time and ensuring confidentiality. Review collected by and hosted on G2.com.

I feel there could be improvement in communication from Insperity, especially from the leadership like the CEO down. Having a better open-door policy could really help build a better partnership and share ideas. Additionally, starting advisory panels or groups within their clients could be beneficial, and they should utilize the Better Business Bureau Seal in their communications to emphasize trust and integrity. Review collected by and hosted on G2.com.