# innRoad Reviews **Vendor:** innRoad **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 10 ## About innRoad innRoad's award-winning property management system is trusted by thousands of independent hoteliers around the world. Our all-in-one software is specifically designed to save time, increase occupancy, boost revenue and provide your guests with a seamless booking experience from initial reservation, through the check out process after their stay. Our cloud-based property management system is designed to meet the needs of hospitality businesses of all sizes including hotels, motels, resorts, B&Bs, lodges and campgrounds. Our customers typically report a 20% increase in direct bookings and a 10% increase in room revenue when switching to innRoad. Our customized booking engine matches the look and feel of a property’s website while our property management system allows hotel staff to handle day-to-day operations - Checking guests in and out, managing which rooms are clean or dirty for housekeeping, and running customized reports are all supported with our solution. Room inventory and rates are automatically synched across multiple sources through a direct connection with online travel agents (OTAs) including Expedia, Booking.com, TripAdvisor, Airbnb, BedandBreakfast.com and more. Other features include third party integrations, native GDS integration, 24/7 US-based phone and email support. ## innRoad Reviews ### 1. Very Happy! **Rating:** 5.0/5.0 stars **Reviewed by:** Adam C. | Front Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2022 **What do you like best about innRoad?** How easy it is to get in contact with customer support. They are always available by email or phone and ready to help. The support team is very knowledgeable and usually able to assist right away. **What do you dislike about innRoad?** I feel the system can run a little slow sometimes. I've come across certain issues which can't be explained by support as to why they happened or what to do to prevent them in the future. Again, support always helps resolve these issues quickly. **What problems is innRoad solving and how is that benefiting you?** We've improved our inventory management process tremendously. Before innRoad, we were spending countless hours making sure our available inventory was up to date and accurate. With innRoad, I can monitor the inventory from my mobile devices and make any quick necessary changes at any time. The alerts and auto-update features are great and work well if you have not manually adjusted any rates. I would like to be able to have more than one travel agent % set up. ### 2. Easy to use, could be more sophisticated **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2022 **What do you like best about innRoad?** The booking process is pretty intuitive on the customer side. Administration edits available on the business side go live immediately. **What do you dislike about innRoad?** Some pretty basic functions simply do not exist. These almost all appear to be oversights from programmers, but if you point them out, you are told that they are enhancements. Also, with regards to the credit card merchant service compatability, innRoad certainly makes it difficult to go with the merchant of your choice by making their own service just about the only one to work seamlessly with the innRoad booking engine. **Recommendations to others considering innRoad:** This is a good, entry-level booking and property management tool. There are other, much more sophisticated products out there, but innRoad offers a pretty good "bang for the buck." Think long and hard about how you want rooms laid out, rates, room descriptions, etc. as it is much easier to set it all up correctly when initially integrating innRoad into your system than it is to go back and make modifications later on. **What problems is innRoad solving and how is that benefiting you?** Group bookings are made much easier with innRoad. The tape chart environment seems to improve fairly regularly, making many tasks possible with mouse clicks (very helpful for new staff/training) ### 3. Quick and Responsive Support, Good Feature Enhancements but Quality Assurance could improve a bit **Rating:** 4.0/5.0 stars **Reviewed by:** Alexa T. | Head of Reservations and Front Desk, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2022 **What do you like best about innRoad?** Support is very quick to answer and is very helpful! I know most of the reps by now. I also feel like the team has been listening to my feedback. **What do you dislike about innRoad?** I'd like to be more active in UX studies. I feel like the QA of some of the products can be improved through better regression testing or just by conducting more UX studies to really see how the application moves together holistically. I feel like some enhancements are missing certain elements or requirements which is typical in the software industry so not totally surprised. **What problems is innRoad solving and how is that benefiting you?** - Reducing data entry - Reservations hub - Payment hub - system of record ### 4. InnRoad Customer Review **Rating:** 4.0/5.0 stars **Reviewed by:** Trent W. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2022 **What do you like best about innRoad?** The payment terminal is quick and easy. Tape Chart is a clean "full property" view. **What do you dislike about innRoad?** Email automation only allows 1 email address per reservation. **Recommendations to others considering innRoad:** Make use of support. Things may not come naturally but Support will always help find the easiest solutions. **What problems is innRoad solving and how is that benefiting you?** Coordination across our whole team now saves so much time. From housekeeping to ownership, everyone is on the same page in minutes. ### 5. Easy to use and great support **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2022 **What do you like best about innRoad?** Very easy to get set up and use. They have very responsive customer support. **What do you dislike about innRoad?** They could improve session management so it is not necessary to login several times per day. **What problems is innRoad solving and how is that benefiting you?** We use innRoad for our property management, channel management, reservations and our website's booking engine. ### 6. innroad is a great application. I absolutely love it. **Rating:** 5.0/5.0 stars **Reviewed by:** Mike W. | r, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2022 **What do you like best about innRoad?** How easy it is to just look up a reservation **What do you dislike about innRoad?** How the calendar lines up and if you have a reservation on tape chart if it's a long astay it doesn't show up on the same page. **What problems is innRoad solving and how is that benefiting you?** it's so much easier to use than guesty was. ### 7. The platform is very organized and efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2022 **What do you like best about innRoad?** The features & how it is organized. The cleanroom feature is very helpful, as well as the ability to search for a reservation extremely efficiently. Each process has a specific place. Adding anything onto a reservation is made to be a generally easy task. There are many features that not only improve the front desk but also the communication between other departments in the business. **What do you dislike about innRoad?** The folio can be confusing and the tape chart occasionally has bugs. **Recommendations to others considering innRoad:** Use all of the resources they provide. Each feature is there for a reason. **What problems is innRoad solving and how is that benefiting you?** We have a much more organized booking, check-in, and check-out process. As well as an organized platform that includes OTA's efficiently. ### 8. Overall a good software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2022 **What do you like best about innRoad?** I like that it is in real-time integration. The tape chart is easy to use and user-friendly. I like that you don't have to do an audit every day. **What do you dislike about innRoad?** I do not like that the reports option, would be nice to have a few more user friendly reports. **What problems is innRoad solving and how is that benefiting you?** I use innroad for rental management and it does a good job for our company. ### 9. Reasons why we like InnRoad. **Rating:** 5.0/5.0 stars **Reviewed by:** James W. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about innRoad?** This software is intuitive, simple to learn and use. Employee mistakes are easy identify and correct. The support team is highly responsive and are always ready to assist. It is highly customisable. **What do you dislike about innRoad?** Accessing all the features on a mobile phone is sometimes not helpful. **Recommendations to others considering innRoad:** It's easy to use, and very straight forward. Easy to train new people how to use it. I would like to recommend to others. **What problems is innRoad solving and how is that benefiting you?** This software has enabled us to run reports and track where guests are booking from and traveling from. The booking module has really helped us be in touch with our guests. ### 10. Very difficult software, nee MIT degree! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2016 **What do you like best about innRoad?** It was good and simple when I started with Inncenter in 2009, **What do you dislike about innRoad?** It was good and simple when I started with Inncenter in 2009, but it has grown to a day task for a computer technician to unravel all the different kinds of set--ups, especially if you want to sync it with third parties like Expedia and booking.com. You think you set up a rule in your primary system and your done...forget it, as soon you do something special on a third party site it changes everything you have set up at your primary level and you won't know until it happens to you and you loose the money!! Forget to talk to customer service, they give you the spiel that you are caught in between the 2 entities and "we told you so", in some news brief or update page, that you suppose to read every-time it arrives, and that happens a lot for a small business that I am and they say they are working for. **Recommendations to others considering innRoad:** Don't get it, use more advertised companies who offer free reservation system with commission for each reservation instead of a monthly fee. If you have 1 or 2 months nobody coming at your place you don't have to pay them! **What problems is innRoad solving and how is that benefiting you?** It has only created tremendous problems in the last 2 year, due to every upgrade things change that were set up originally and the they dissapear and you won't know why until a guests tells you. - [View innRoad pricing details and edition comparison](https://www.g2.com/products/innroad/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+15%3A46%3A35+-0500&secure%5Bsession_id%5D=fb92c1a7-3488-4ec4-8419-d58de941e143&secure%5Btoken%5D=b3a2e447f51440d76660658d42c23d5d0f153caee45264b8e114f27d5a2f0905&format=llm_user) ## innRoad Features **Rate Management** - Real-Time Pricing - Group Bookings - Predictive Analytics - Competitor Analysis - Price Control **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management **Data Tools** - Reporting - Data Visualization - Stack Integration **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging **User Tools** - Task Automation - Email Alerts - Customer Insights **Staff Management** - Housekeeping - Shift Scheduling **Platform** - Reporting and Analytics - Channel Manager Integration **Agentic AI - Hotel Revenue Management Systems (RMS)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top innRoad Alternatives - [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews) - 4.5/5.0 (108 reviews) - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (62 reviews) - [Guesty](https://www.g2.com/products/guesty/reviews) - 4.5/5.0 (97 reviews)