--- title: InMoment Experience Improvement (XI) Platform Reviews meta\_title: 'InMoment Experience Improvement (XI) Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 319 reviews by the users' company size, role or industry to find out how InMoment Experience Improvement (XI) Platform works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 319 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # InMoment Experience Improvement (XI) Platform Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by InMoment Experience Improvement (XI) Platform but has limited features. Are you part of the InMoment Experience Improvement (XI) Platform team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com * * * Seller [PG Forsta](https://www.g2.com/sellers/pg-forsta) Discussions [InMoment Experience Improvement (XI) Platform Community](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/discuss) Languages Supported Danish, German, Greek, English, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Central Khmer, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Sam Middleton Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months [ View More Pricing Information ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/pricing) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Medallia Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Medallia Customer Experience") Medallia Customer Experience 4.5/5(210) ](https://www.g2.com/products/medallia-customer-experience/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ View All Alternatives ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/competitors/alternatives) ## User Insights Average based on 319 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Vignesh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vignesh B.") VB Vignesh B. Account Manager Small-Business (50 or fewer emp.) 8/5/2022 "Easy, Accurate, Easy." 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? The surveys were very easy to act upon by my clients and quick. Simply integrating through Intercom to gauge their feedback at the end of each chat. I could share them on a chat at any time I'd want to. Their integration with slack was good for live updates. Overall, Good place to start if you have the same requirements. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? I've found this very quick to track all of my C-sat ratings and the updates were kinda off at times, One of my clients has been facing an issue while being insistent to share a review. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? They have given me a way to gauge a customer's experience at the end of each conversation. This has in turn let us understand where the problem is and what we could improve to create a better experience for our end users. Review collected by and hosted on G2.com. Show More 2/6/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite LT Laura T. VP Customer Experience Enterprise (\> 1000 emp.) 1/24/2023 "InMoment partners with you to build out the VoC program that fits your organization." 4.5/5 What do you like best about InMoment Experience Improvement (XI) Platform? The partnership that the InMoment team demonstrates is their biggest strength. They don't always do everything right, but they work hard to address any issues that arise. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? They have struggled with cohesive communication in the past, and there have been times when their technology has been a bit challenged, but they are open to feedback and have worked hard to address these issues. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? They are helping us get the most relevant, timely customer feedback possible. This is driving CX initiatives and improvements across our organization. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic BB Brian B. Americas Service Director Enterprise (\> 1000 emp.) 1/3/2023 "Great platform - even better people" 4.5/5 What do you like best about InMoment Experience Improvement (XI) Platform? Very easy to use and adapt to our needs. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? At times the technology can feel a bit outdated. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Listening to our customers and understanding better their needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Liezl C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Liezl C.") LC Liezl C. Team Leader Mid-Market (51-1000 emp.) 8/24/2022 "Useful tool in tracking CSAT scores from customers" 4.5/5 What do you like best about InMoment Experience Improvement (XI) Platform? The tool has been useful in getting the specific number for CSAT scores from our customers. It has a option to set scores from 1 to 10. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? Currently, there is no way to set an expiration for the survey link once sent. Also, there are instances that customers can rate the same survey more than once. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? We are able to track the scores we received from customers as well as the performance of the agents. It has options to add filters to customize further the data gathered. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AC André C. Product Director Mid-Market (51-1000 emp.) 6/13/2022 "Wootric has made me understand my customers" 4.5/5 What do you like best about InMoment Experience Improvement (XI) Platform? The filters are easy and quick, and they will let you gain a deep understanding of customer behavior. I like that we could plug Wootric to Intercom which was already our CRM and it was a very quick setup. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? I don´t really have any dislikes so far. The major problem I encountered was on our own customer data base. Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: It is a great platform for NPS surveying. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? I realized, for example, that my customer who bought in the first months of the year, tended to have a more pleasant experience with us. Therefore I switched my product team goal for delivering features for the customers starting in march or April. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") UM Verified User in Mental Health Care Enterprise (\> 1000 emp.) 10/28/2022 "Generally working well" 4.5/5 What do you like best about InMoment Experience Improvement (XI) Platform? The segments allow us to see what customer groups are happier than others. It is easy to contact those who leave comments. The dashboard works well and is easy to use. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? We had to jump through some hoops to make sure this complied with our policies regarding personal data, so we send a unique key identifying the person to inMoment rather than their email address, we also moved data to their EU servers, after that it's working OK. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? We look at this as a proxy for whether we have a good user experience in our product, and we see how the different user segments react to the same experience. We see some patterns that are interesting Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Oliver D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oliver D.") OD Oliver D. Customer Success Manager Mid-Market (51-1000 emp.) 6/2/2022 "Great tool to measure NPS!" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? It's so easy to use InMoment, as an organisation we can easily keep track of our customer feedback and NPS scores across our whole organisation. I really like that you can have it integrated to slack and that it's so easy for me as a Customer Success Manager to log in and add comments, verify or mark scores incomplete if needed. It also gives us a great overview of the trends and how we're performing YoY/MoM/QoQ. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? Nothing really to dislike. The only thing I can think of is that we cannot have the customer company name fetched into our Slack channel. Meaning that if one of our users has an email address with a domain that is not similar to the customer name, then we cannot determine which customer it is at first glance. Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: Make sure to use all functionalities and have it integrated in a smart way to ensure a seamless experience. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? It allows us to easily gather feedback and NPS data from our customers and helps us to improve our product and know what our customers need but also think and feel about us. Since we also moved from email send-outs for NPS to in-app, we've seen a much greater response rate from our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jehane K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jehane K.") JK Jehane K. Associate Product Manager - Extreme Networks Mid-Market (51-1000 emp.) 2/7/2023 "good" 3.5/5 What do you like best about InMoment Experience Improvement (XI) Platform? I like taking all the needs and concentrating on moments of matter. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? There is nothing that I dislike about (XI) Platform. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Customer needs analyzing. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Roselle d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roselle d.") RD Roselle d. Customer Success Manager Mid-Market (51-1000 emp.) 5/16/2022 "Very easy, practical, and clear regarding the results." 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? The layout is very simple, which helps with the agility we need on a daily basis. I use the NPS evaluation, at the moment it is the evaluation we are implementing. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? It has more to do with our current plan not having the resources than with the tool itself, but we are evaluating a plan upgrade. At the moment, I don't see possible improvements. Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: It is a very practical and easy-to-use, integrate software. We are enjoying it a lot. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Until now, this business unit of the company did not have evaluations, we were blind regarding the perception of new customers. It gave us insight to continue improving our product. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") UM Verified User in Management Consulting Enterprise (\> 1000 emp.) 9/28/2022 "Best for simple surveys, worst for complex ones" 3/5 What do you like best about InMoment Experience Improvement (XI) Platform? I have used this tool many times . I like that it is best for simple surveys . It has some easy logics , some shown / hide when condiotions. It also offers dashboard analysis . Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? It is really slow survey tool. It takes a lot of effort to edit theme. In case you want completely diff theme you will have to do coding. It doesn't have any material related to FAQs or guide on general web. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? It has some good logics that can be easily applied. Wo as per the requirement of the survey it is pretty handy. It also offers branching so that is also good. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about InMoment Experience Improvement (XI) Platform? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about InMoment Experience Improvement (XI) Platform ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/discussions/new) GU Guest User What is InMoment Experience Intelligence (XI) Platform used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-inmoment-experience-intelligence-xi-platform-used-for) [ View all Discussions ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/pricing) InMoment Experience Improvement (XI) Platform Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee5cd8c3182117a52379aec028acbc45/medallia-customer-experience.jpg "Product Avatar Image") Medallia Customer Experience 4.5/5(210) [ Compare Now ](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-medallia-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-market-research.png "Product Avatar Image") Qualtrics Market Research 4.4/5(3,018) [ Compare Now ](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-market-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-customer-experience) ##### ##### InMoment Experience Improvement (XI) Platform Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support Feedback Management Tagging Segmentation Custom Reports and Dashboards Feedback Analysis Thematic Analysis NPS/CSAT Scoring [ View More Features ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/features) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management)[Text Analysis](https://www.g2.com/categories/text-analysis)[Natural Language Understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the top-rated vulnerability scanner for large organizations?](https://www.g2.com/discussions/what-is-the-top-rated-vulnerability-scanner-for-large-organizations)[Which corporate volunteering platform has the nicest mobile app for employees and a simple admin setup that HR can actually manage without dedicated support?](https://www.g2.com/discussions/which-corporate-volunteering-platform-has-the-nicest-mobile-app-for-employees-and-a-simple-admin-setup-that-hr-can-actually-manage-without-dedicated-support)[Best tools for resource and meeting room scheduling](https://www.g2.com/discussions/best-tools-for-resource-and-meeting-room-scheduling) [Which CCM platform is the most user-friendly for startups](https://www.g2.com/discussions/which-ccm-platform-is-the-most-user-friendly-for-startups)[Top tools for collaborative email template design](https://www.g2.com/discussions/what-are-the-top-tools-for-collaborative-email-template-design)[Branding Agencies in Los Angeles](https://www.g2.com/categories/branding-agencies/locations/los-angeles-ca-us) [Show MoreShow Less](javascript:void(0);)