--- title: InMoment Experience Improvement (XI) Platform Reviews meta\_title: 'InMoment Experience Improvement (XI) Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 319 reviews by the users' company size, role or industry to find out how InMoment Experience Improvement (XI) Platform works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 319 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # InMoment Experience Improvement (XI) Platform Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by InMoment Experience Improvement (XI) Platform but has limited features. Are you part of the InMoment Experience Improvement (XI) Platform team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com * * * Seller [PG Forsta](https://www.g2.com/sellers/pg-forsta) Discussions [InMoment Experience Improvement (XI) Platform Community](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/discuss) Languages Supported Danish, German, Greek, English, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Central Khmer, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Sam Middleton Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months [ View More Pricing Information ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/pricing) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Medallia Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Medallia Customer Experience") Medallia Customer Experience 4.5/5(210) ](https://www.g2.com/products/medallia-customer-experience/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ View All Alternatives ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/competitors/alternatives) ## User Insights Average based on 319 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) BW Beth W. Senior Customer Engagement Analyst Enterprise (\> 1000 emp.) 6/25/2024 "Easy to use tools. Supportive Visionary Staff." 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? InMoment is an easy to use platform. Supportive staff when needed are very responsive. I have always been happy with the InMoment Experience Improvement platform. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? I really can not think of anything I disike about InMoment. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? What do customers think of our banking products? What is their experience in digital interface with the businesses. Best practices and survey, reporting, dashboad tools, real-time alerts provide access to follow up with clients promptly and allow sales teams an on-going understanding of client loyalty. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 3/19/2024 "Good price, good analytics, but slow moving" 3/5 What do you like best about InMoment Experience Improvement (XI) Platform? The analytics toolkit is great, especially the automated analysis of open-ended feedback. Their capabilities are pretty far-reaching. The price is fair, and account managers are generally pretty awesome. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? Account managers aren't often able to make quick fixes for you, nor are you able to make changes (if you operate on the managed service model). Having a simple filter added to a report or a survey change made takes months. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Automated customer experience/feedback program. We are able to collect tens of thousands of survey responses across a given year without having to manually deploy scores of surveys. Review collected by and hosted on G2.com. Show More Response from Jessica Cage of InMoment Experience... [Editedit](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9449754/official_response/edit) Hello! Thank you for taking the time to leave us a review on G2. We appreciate you leaving us valuable feedback, and will pass along to our team. Thank you again for your time! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Lakshay D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lakshay D.") LD Lakshay D. Assistant Store Manager Enterprise (\> 1000 emp.) 2/29/2024 "Seamless customer experience tracker" 3.5/5 What do you like best about InMoment Experience Improvement (XI) Platform? InMoment's XI Platform unifies customer, employee, and market experience data for a holistic view, enabling data-driven actions to improve business outcomes. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? While InMoment XI offers a powerful suite of experience management tools, it can be expensive and require technical expertise for customization. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? It is helping us understand and improve customer and employee experiences, leading to increased satisfaction, loyalty, and profitability. Review collected by and hosted on G2.com. Show More Response from Jessica Cage of InMoment Experience... [Editedit](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9345357/official_response/edit) Thank you for leaving us a review on G2! Thank you for your feedback. Current UserValidated ReviewerIncentivizedSource: Organic Review from User Profile EL Estrella L. Enterprise (\> 1000 emp.) 3/13/2024 "Suboptimal platform" 1/5 What do you like best about InMoment Experience Improvement (XI) Platform? It can recreate the visualization of a ppt report deliverable Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? - Not intuitive/user friendly for non-insights/data experts - Has a lot of limitations for doing cross-analysis, filtering, etc. - Cannot download content in ppt - Text analytics experience has not useful, resulting in non-sense output. Also, it has a black box process that didn't allow any adjustments in the inputs or outputs. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? It allows to see the results of the project in a visual way Review collected by and hosted on G2.com. Show More Response from Jessica Cage of InMoment Experience... [Editedit](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9419020/official_response/edit) Hi Estrella! Thank you for taking the time to leave us a review on G2. We appreciate you bringing your concerns to our attention and we are aware you are working with our account team on the matter. Your feedback is invaluable to us as we continuously strive to improve our software and provide the best possible experience for our customers! Validated ReviewerIncentivizedSource: Seller invite LD Lakshay D. Enterprise (\> 1000 emp.) 2/25/2024 "Seamless integration with POS for survey" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? InMonent helps us track customer experience by providing survey links for the customer and detailed report for us. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? Selection of data timeline and finding data for a specified time is really difficult. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? It helps us better understand the gaps within the service and product quality we are offering to our consumers. Review collected by and hosted on G2.com. Show More Response from Jessica Cage of InMoment Experience... [Editedit](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9337685/official_response/edit) Hello Lakshay, thank you for taking the time to leave us a review! We appreciate your feedback. Validated ReviewerIncentivizedSource: G2 invite KH Kenneth H. Enterprise (\> 1000 emp.) 5/22/2023 "Insightful, relatable, experience driven" 4.5/5 What do you like best about InMoment Experience Improvement (XI) Platform? It is very straightforward to use and provides great tools to digest the data. In addition, the information can be used in an actionable matter to drive company results. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? It is a paid service, where all additions will cost extra money. It would be great if there was a better system to get access to some platforms to test them before committing thousands of dollars. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Improving Order Accuracy and OSAT across all locations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DT Dale T. Chief Marketing Officer Enterprise (\> 1000 emp.) 12/13/2022 "Customer Core to Our Values" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? We are able to collect post-purchase customer feedback to keep a pulse on the key elements of customer service that differentiate us in the market. The inMoment platform is easy to use and the dashboards provide the insights we need from a high-level look down to individual store level. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? Natural language processing needs to improve so negative circumstances aren't confused with positive outcomes. An example for us is when a customer is having a bad day because they got a flat tire yet one of our stores saves the day by fixing it for free. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? InMoment helps us identify where we are having problems. Sometimes it is a system-wide issue that needs addressing. Most of the time it is localized and we can provide a specific Coaching Report to that store and to store leadership to help them get better. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Fahria S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fahria S.") FS Fahria S. Customer Service Specialist Small-Business (50 or fewer emp.) 2/7/2023 ""A Highly Recommended Experience Improvement Platform: InMoment XI"" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? The biggest benefit of InMoment's Experience Improvement (XI) Platform is its ability to quickly and accurately capture customer feedback from multiple sources, including surveys, email, social media, and call centers. This feedback can then be analyzed to gain valuable insights into customer attitudes and behaviors. Additionally, the platform's intuitive dashboard lets businesses easily track customer feedback, identify opportunities for improvement, and develop strategies to increase customer satisfaction. Finally, XI's advanced reporting capabilities provide comprehensive and actionable insights into customer experience, enabling businesses to make data-driven decisions to drive further improvements. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? There are a few drawbacks to the InMoment Experience Improvement (XI) Platform. Firstly, it can be expensive and may not be suitable for smaller companies that don't have the budget to invest in such a platform. Secondly, it can be difficult to customize the platform to meet specific needs, as it requires coding and technical expertise. Finally, the platform can be slow and unreliable at times, which can be frustrating and could lead to data loss. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? InMoment Experience Improvement (XI) Platform is designed to help businesses better understand their customers' experiences and improve upon them. This platform helps companies to understand customer sentiment, identify areas of improvement, and measure the impact of changes. It also enables organizations to create personalized experiences that increase customer loyalty and engagement. By leveraging this platform, businesses can gain real-time insights into customer behavior and make informed decisions to optimize their customer experience. Ultimately, this platform helps businesses build successful relationships with their customers and drive business growth. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SD Scott D. Manager of Mission Fulfillment Mid-Market (51-1000 emp.) 11/17/2022 "In Moment is a Powerful tool for Voice of Customer" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? The In Moment XI platform is a versatile tool that provides a rich data source to listen to your customers and understand what they are saying by finding common themes you can address with your internal teams. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? Some of the In Moment XI tools are not fully integrated. Leading to some parts of the system not communicating with others. The result can cause some re-work when you need to switch between different parts of the software. The team at In Moment is receptive to feedback and is working on integrating their other tools to eliminate these challenges. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? In Moment allows me to ask the right question to the right audience at the right time. The result is a broad understanding of how customers perceive their relationship with our brand, their satisfaction with their interactions, and the effort they expend while working with us. Combined, this gives us a holistic view of how we are doing and where we can focus on improvement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SD Suzie D. Senior Director of Customer Experience & Insights Enterprise (\> 1000 emp.) 1/4/2023 "InMoment Delivers Extraordinary Value" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? InMoment delivers extraordinary value with their voice-of-the-customer platform. Beyond the sophisticated technology, they seek to understand their customers and business goals to turn insights into action. With InMoment’s expertise and collaboration, we’ve achieved meaningful business results. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? Nothing to note at this time. The InMoment platform is working as expected and is delivering meaningful value to our organization. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? The InMoment platform is used to capture and understand insights from stakeholders at different stages of the lifecycle. In alignment with business goals, insights are used to reinforce what's working well and identify opportunities to enhance the experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ## Questions about InMoment Experience Improvement (XI) Platform? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about InMoment Experience Improvement (XI) Platform ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/discussions/new) GU Guest User What is InMoment Experience Intelligence (XI) Platform used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-inmoment-experience-intelligence-xi-platform-used-for) [ View all Discussions ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/pricing) InMoment Experience Improvement (XI) Platform Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee5cd8c3182117a52379aec028acbc45/medallia-customer-experience.jpg "Product Avatar Image") Medallia Customer Experience 4.5/5(210) [ Compare Now ](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-medallia-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-market-research.png "Product Avatar Image") Qualtrics Market Research 4.4/5(3,018) [ Compare Now ](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-market-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-customer-experience) ##### ##### InMoment Experience Improvement (XI) Platform Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support Feedback Management Tagging Segmentation Custom Reports and Dashboards Feedback Analysis Thematic Analysis NPS/CSAT Scoring [ View More Features ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/features) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management)[Text Analysis](https://www.g2.com/categories/text-analysis)[Natural Language Understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Google Cloud Translation API reviews](https://www.g2.com/products/google-cloud-translation-api/reviews)[What's the best sales engagement platform for RevOps teams that need deep CRM integration, sequence analytics and activity reporting?](https://www.g2.com/discussions/what-s-the-best-sales-engagement-platform-for-revops-teams-that-need-deep-crm-integration-sequence-analytics-and-activity-reporting)[What are the top DBMS platforms for scalability and performance?](https://www.g2.com/discussions/what-are-the-top-dbms-platforms-for-scalability-and-performance) [Which APM software do big software companies prefer](https://www.g2.com/discussions/which-apm-software-do-big-software-companies-prefer)[Best AI assistants for reducing support ticket volumes](https://www.g2.com/discussions/what-are-the-best-ai-assistants-for-reducing-support-ticket-volumes)[Which Oracle Siebel resellers cover sales force automation, customer service, and analytics capabilities for organisations evaluating full-suite CRM deployments?](https://www.g2.com/discussions/which-oracle-siebel-resellers-cover-sales-force-automation-customer-service-and-analytics-capabilities-for-organisations-evaluating-full-suite-crm-deployments) [Show MoreShow Less](javascript:void(0);)