The system seems passable for the price point. Review collected by and hosted on G2.com.

My primary dislike is Infor as a company. It's difficult dealing with them. There seems to be a few humans over there but I often get heavy handed responses. Don't bother thinking they will budge an inch for anything. Ever.

One particular example involves storage. They say you get 100 gigs and in the contract it says, "Infor CRM SaaS storage subscription 100 GB". Great, one of the reasons I picked this platform over Salesforce is because of data overage charges. Now the database I'm migrating from is 11.4 gigabytes. Seems like I'm in the clear right? Nope. It is impossible to know this as an outsider, but that 100 gigs of storage is FILE STORAGE, it is NOT available for your operating database. They have a 10 gig partition for the database engine, and that's what you are stuck with.

I pointed this out that the contract says I have 100 gigs of cloud storage and it would be impossible for me to know that my database size was limited to 10 gigs. I asked if we could increase that size and I get:

“It is not our process, as all new customers get the designed AMI. The designed AMI is considered standard, and when more space is required or requested it must be purchased. "

Help and training are also surprisingly expensive and lackluster. When I'd pose questions to their normal support (infor Xtreme) they will point you to a $3000 course that barely covers the topic. So I signed up for a Developing for the Web course. They didn't have enough instructors for their web-video class (think Udemy $10 course btw) and I was provided someone that is not an expert in the topic. When I asked that guy questions during the course he got back to me the next day with an answer that he couldn't elaborate on when I had follow up questions. There were show stopping bugs during the workshop that I wasted 4 or 5 hours on before the guy told me the next day, "oh we know about that one, you have to do ...". Great, thanks for giving me a heads up in advance. In fact, there were many bugs that I learned about that need workarounds.

Now that I have received an official certification, you'd think you'd be able to get some help now right? No, I get referred to my business partner. My original business partner charged $175 / hr and couldn't answer my coding questions appropriately. So get this, I spend $3000 on a course, then when I need help I get pointed to a business partner that charges $175/hr and doesn't have the knowledge to answer my questions.

As to dealing with Infor and your business partners. I use the plural, partners, because I've had the (dis)pleasure of needing to swap out business partners because in all honesty, one person cannot know and understand the entirety of this system that has had multiple homes with various development companies.

We've been paying Infor for their system for 8 months. We've spent tens of thousands on development already and we had to scrap everything from our first business partner and now we have to start over. Review collected by and hosted on G2.com.

Nice layout and design. Even as someone who has never seen an interface like this before it was very easy to navigate through it. Setting up accounts was easy and users were able to work on the same day of creating their accounts. Mail integration is also great and people would not need to have both their mail and CRM open. Review collected by and hosted on G2.com.

Updates come in slow and with the rapid speed that other companies are moving, I feel that they lag behind them and therefore we have to lag behind them too. Windows 10 is starting to roll out in Microsoft environments yet CRM does not work for Windows 10. It is inevitable that support will end for Windows 7 by Microsoft in the near future so if Infor does not make their software compatible with more recent operating systems, that may be their downfall. Review collected by and hosted on G2.com.

This is a mobile version but not a native app. It has come in very handy when travelling to be able to look up client information and add notes on their record. Review collected by and hosted on G2.com.

We aren't able to choose the Remember Me option and there are some important pieces of data missing that keep me from using this on a day to day basis when working with our clients. Review collected by and hosted on G2.com.

It is a very stable product, well organized and easy to use. Infor is providing great and really needed updates to the product making it even better and fixing issues that previous owners ignored. I am sure that the best of Infor CRM is yet to come. Review collected by and hosted on G2.com.

It is a software that unfortunately has been in many hands, so it has a lot of legacy code and is behind in some technologies. The mobile version is very limited and there is no easy way to transfer the tools created for the LAN client into the web version or to the mobile platform. Try configuring, and avoid customizations, if you add custom code it is going to be hard to apply updates. Review collected by and hosted on G2.com.

The ability to access the data in the cloud, no matter where I am. We are a large organization and high data volumes aren't an issue with this product. Review collected by and hosted on G2.com.

The user interface could be improved to flow better and be a little more user friendly. Review collected by and hosted on G2.com.

As a developer I find the customization of the LAN client fairly straightforward. You can achieve basic modifications to the system relatively quickly and it is easy to track these modifications within the Architect client app using version numbering and project bundles. When needing to make more complex customizations, the standard controls are adequate for most scenarios with the ability to expand into .NET extension scripts in order to use custom controls and a variety of other window layouts that can't be achieved through VBScript. Review collected by and hosted on G2.com.

The customization process for the web client is very complicated and can often be quite unreliable. Transferring custom development from the LAN to Web clients can be a lengthy process. The Application Architect script editing tools are very minimal (though you can develop in Visual Studio before copying back in to your Web deployment). Review collected by and hosted on G2.com.

I do like the ticketing system and how we were able to set up teams or individuals on certain issues that were addressed in the ticket. There is a lot of configuration with this system as I would imagine with other CRMs as well. I know that if were to spend more time and resources into customizing this for our business that we would be able to work more efficiently. Review collected by and hosted on G2.com.

I would say that out of all the things that I would have on my 'wishlist' would be a better way to show a user is already working on the ticket. As it works right now is that the user has to 'punch-in' when they access the ticket and our staff is not very good about that. Review collected by and hosted on G2.com.

List views across the system, apply basic and advance filters on list view records and promote the group to create dashboards on the fly. Review collected by and hosted on G2.com.

Closed loop marketing features require third party integration Review collected by and hosted on G2.com.

I am not a power-CRM user, but being a developer it is not very difficult to make customization to the SalesLogix/Infor-CRM product. The back-end DB schema is very easy to follow and can easily be queried from outside the application. Review collected by and hosted on G2.com.

Can be difficult to push out new SQL views to remote users. Review collected by and hosted on G2.com.

Right click capabilities. Disconnected access, can work without internet. Review collected by and hosted on G2.com.

Difficult & costly upgrades. If on client server version it's more involved to implement and or upgrade. Review collected by and hosted on G2.com.