Infor CRM Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the easy access to Infor CRM, enhancing customer satisfaction from anywhere. (1 mentions)

Users appreciate the ease of use with Infor CRM, particularly for scheduling sales calls via the calendar feature. (1 mentions)

Users appreciate the easy navigation of Infor CRM, facilitating convenient access and customer satisfaction. (1 mentions)

Users appreciate the user-friendly login of Infor CRM, ensuring customer satisfaction from any location. (1 mentions)

Users desire a mobile app for Infor CRM, as using a laptop on the road is impractical. (1 mentions)

Users experience slow loading times due to the large volume of data, impacting their overall efficiency. (1 mentions)

Top Pros or Advantages of Infor CRM

1. Customer Management

Users value the easy access to Infor CRM, enhancing customer satisfaction from anywhere.

See 1 mentions

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Parker W.

Small-Business (50 or fewer emp.)

3.5/5

"its easy to log in anywhere and keep my customers satisfied."

What do you like about Infor CRM?

its easy to log in anywhere and keep my customers satisfied. Review collected by and hosted on G2.com.

2. Ease of Use

Users appreciate the ease of use with Infor CRM, particularly for scheduling sales calls via the calendar feature.

See 1 mentions

See Related User Reviews

Marjorie B.

Mid-Market (51-1000 emp.)

2.5/5

"Great call scheduling calendar, but needs a mobile app for on-the-go use"

What do you like about Infor CRM?

I like how you can use the calender to schedule sales calls.

3. Easy Navigation

Users appreciate the easy navigation of Infor CRM, facilitating convenient access and customer satisfaction.

See 1 mentions

See Related User Reviews

Parker W.

Small-Business (50 or fewer emp.)

3.5/5

"its easy to log in anywhere and keep my customers satisfied."

What do you like about Infor CRM?

its easy to log in anywhere and keep my customers satisfied. Review collected by and hosted on G2.com.

4. User-Friendly

Users appreciate the user-friendly login of Infor CRM, ensuring customer satisfaction from any location.

See 1 mentions

See Related User Reviews

Parker W.

Small-Business (50 or fewer emp.)

3.5/5

"its easy to log in anywhere and keep my customers satisfied."

What do you like about Infor CRM?

its easy to log in anywhere and keep my customers satisfied. Review collected by and hosted on G2.com.

Top Cons or Disadvantages of Infor CRM

1. Missing Features

Users desire a mobile app for Infor CRM, as using a laptop on the road is impractical.

See 1 mentions

See Related User Reviews

Marjorie B.

Mid-Market (51-1000 emp.)

2.5/5

"Great call scheduling calendar, but needs a mobile app for on-the-go use"

What do you dislike about Infor CRM?

I wish there was an app. When on the road, I don’t want to pull out my laptop all the time.

2. Slow Loading

Users experience slow loading times due to the large volume of data, impacting their overall efficiency.

See 1 mentions

See Related User Reviews

Parker W.

Small-Business (50 or fewer emp.)

3.5/5

"its easy to log in anywhere and keep my customers satisfied."

What do you dislike about Infor CRM?

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)? sometimes it is taking a long time for things to load because there

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Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

7/30/2018

"It gets the job done"

3/5

What do you like best about Infor CRM?

There are many different functions. You can see as little details as you want or as much as you need. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

It's not very intuitive - sometimes you just have to experiment with clicking different things to get the data you actually need. Review collected by and hosted on G2.com.

Mark Perone - R.

Business Solution Architect

Information Technology and Services

Small-Business (50 or fewer emp.)

10/10/2017

"Infor CRM is Solid"

4.5/5

What do you like best about Infor CRM?

Scale of the software is great. Smaller companies entrenched in antiquated Marketing, Sales and Customer Service business processes will struggle. Infor CRM is designed for professionally managed organizations, interested in data generation. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

Upgrades for bug fixes and unfulfilled integration promises with the entire software offering at Infor. Review collected by and hosted on G2.com.

Recommendations to others considering Infor CRM:

Understand the internal purpose of CRM as a tool to execute Marketing, Sales and Customer Service processes. Take the time to learn the features of each module and design responsibilities to linear workflow. The best deployments have incremental growth plans and CRM associated goals supported by data found in the CRM. Review collected by and hosted on G2.com.

What problems is Infor CRM solving and how is that benefiting you?

Performance based management of staff unifying the mission year over year. Transitions between Marketing, Sales and Customer Service. Review collected by and hosted on G2.com.

Andrew T.

Director of IT

Marketing and Advertising

Mid-Market (51-1000 emp.)

1/4/2018

"Infor CRM v8.3"

2.5/5

What do you like best about Infor CRM?

The web capability for contact management is easy to use and simple to understand. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

The graphical interface is not flexible enough. Review collected by and hosted on G2.com.

Verified User in Defense & Space

Enterprise (> 1000 emp.)

4/25/2018

"Needs work but headed in the right direction"

1.5/5

What do you like best about Infor CRM?

Decent tool with average customer information tracking but lacks bells and whistles of other software Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

In needs more service support capabilities to truly be a perfect solution for most businesses. Review collected by and hosted on G2.com.

Verified User in Insurance

Small-Business (50 or fewer emp.)

1/26/2018

"Useful tool for collecting data and running reports."

4/5

What do you like best about Infor CRM?

The ability to hold a wide range of data. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

Correcting or updating information could be easier. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/17/2018

"Does the job but dated"

1/5

What do you like best about Infor CRM?

Good solid CRM captures lead, prospect, opportunity, contact and account information. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

Categories are siloed (different screens and menus for contacts vs. accounts). Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

12/27/2017

"Solid CRM, Easy Navigation"

4/5

What do you like best about Infor CRM?

The interface is intuitive, customizable and easy to use. Reporting is very good as well Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

Tends to operate slower than I expected, esp when compiling reports, but that may be other factors. Review collected by and hosted on G2.com.

Recommendations to others considering Infor CRM:

If you have a small-mid sized business, this is a good tool for keeping organized with both clients & prospects Review collected by and hosted on G2.com.

What problems is Infor CRM solving and how is that benefiting you?

Managing prospect relationships effectively and efficiently to reduce sales cycle time. It is excellent at keeping a history of interactions and at calendar management. Review collected by and hosted on G2.com.

Verified User in Events Services

Mid-Market (51-1000 emp.)

10/24/2017

"Saves Time"

3.5/5

What do you like best about Infor CRM?

Infor CRM is great for creating a database of vendors and clients. I use it to look up types of vendors in an area, which saves me time. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

I wish it were easier to reduce clutter in CRM and combine entries when a vendor has different managers for different cities. Review collected by and hosted on G2.com.

Felix Maximiliano O.

Project Manager

Airlines/Aviation

Mid-Market (51-1000 emp.)

1/26/2017

"A modular flexible CRM"

3/5

What do you like best about Infor CRM?

I think the best part is that you can start small and then configure and customize the product for any purpose, turning it into a system that allows for very different audiences to access the same DB. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

I think users find it too uncomfortable and unfriendly to navigate. Review collected by and hosted on G2.com.

Recommendations to others considering Infor CRM:

First design your internal customer (employees) work lifecycle, then see if it’s a full-fledged CRM what you need. Sometimes we wish INFOR was simpler. Review collected by and hosted on G2.com.

What problems is Infor CRM solving and how is that benefiting you?

We managed to replace an old Redmine version for support and maintenance tickets. INFOR allows the categories to be configured to display customizable fields and build different experiences for the different users. The DB is a little messy to explore with a BI, but a lot of it is customizable, so I understand. Review collected by and hosted on G2.com.

Jon H.

Lead Business Analyst

Hospital & Health Care

Mid-Market (51-1000 emp.)

10/31/2016

"Long time Infor CRM / Saleslogix customer"

2/5

What do you like best about Infor CRM?

The tool is very customizable. You are working with a 3rd party contractor who will do the majority of your development work, at a cost. The tool is web based, has a mobile site, and has recently seen some investment in product design improvements and upgrades, after years of very little of either. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

Although the cost of ownership is small compared to some competitors, it is very easy to be nickle and dimed along the way for every little change or customization you'd like to make. The user community is small, and finding answers to common problems can be difficult. Although recent investments have improved the product, overall it is still very much far behind more current competitors like Salesforce. Review collected by and hosted on G2.com.