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Infor CRM Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the easy access to Infor CRM, enhancing customer satisfaction from anywhere. (1 mentions)
Users appreciate the ease of use with Infor CRM, particularly for scheduling sales calls via the calendar feature. (1 mentions)
Users appreciate the easy navigation of Infor CRM, facilitating convenient access and customer satisfaction. (1 mentions)
Users appreciate the user-friendly login of Infor CRM, ensuring customer satisfaction from any location. (1 mentions)
Users desire a mobile app for Infor CRM, as using a laptop on the road is impractical. (1 mentions)
Users experience slow loading times due to the large volume of data, impacting their overall efficiency. (1 mentions)

Top Pros or Advantages of Infor CRM

Top Cons or Disadvantages of Infor CRM

Infor CRM Reviews (83)

Reviews

Infor CRM Reviews (83)

3.3
83 reviews
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Brenda T.
BT
Brenda T.
Business Development Representative
Mid-Market (51-1000 emp.)
"Infor CloudSuite CRM"
5/5
What do you like best about Infor CRM?

I love that its a one-stop shop for all customer dealings. I can take customer data and use it to my advantage to increase sales, the analytics are really telling so that I know exactly how to target prospects and keep my sales activity up to date. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

It would be perfect, but it seems to error out a lot, and data sometimes goes missing. If the company could fix those issues, it would be the perfect CRM to use! Review collected by and hosted on G2.com.

Utkarsh T.
UT
Utkarsh T.
Associate Software Engineer
Enterprise (> 1000 emp.)
"Infor Review"
4.5/5
What do you like best about Infor CRM?

It provides a great, user-friendly platform, and it is best for customer relationship management as it enables a user to provide input for his/her personal information. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

The platform is a bit slow and the User experience and the interface of the UI is a bit old-fashioned, which might make the user less prone to use it first hand. Review collected by and hosted on G2.com.

SP
Subodh P.
Software Engineer
Mid-Market (51-1000 emp.)
"Excellent Customer Relationship Software"
4.5/5
What do you like best about Infor CRM?

You can use this software both on windows and mobile and has same functions on both platform. You can gather and enter many information about the customer. You can integrate it with ERP. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

It runs slow when you are compiling the reports. Software is confusing for the new users. Conversion of a prospect to potential customer does not flow smoothly. Review collected by and hosted on G2.com.

PA
Philips A.
Marketing and CRM Specialist
Small-Business (50 or fewer emp.)
"Infor Featured-Rich CRM Software for Experts!"
4/5
What do you like best about Infor CRM?

The administrative panel is attractive and intellectual for the users. Another best part is you can get the data analysis done easily by taking up data from business tools. Additionally, the software doesn't need highly skilled professionals for command executions and the average person will easily understand working on it. You can get the free trial for some days to understand the panel completely. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

There are multiple drawbacks of this tool but the worst one is the incapability of this software to navigate through various systems. Thus, there come various compatibility issues and many find it frustrating at the start. There is a need for dramatic amendments by the developers which should improve the client's satisfaction rate. The software is quite slow to run and takes a long time for executing the command. Therefore, many users get a bit reluctant when choosing its premium plans and in addition, the auto-saving feature is also not present. Review collected by and hosted on G2.com.

SUMIT G.
SG
SUMIT G.
Senior Accounts Executive
Mid-Market (51-1000 emp.)
Originally submitted 11/24/2022
"infor sun systems"
5/5
What do you like best about Infor CRM?

Infor Sun System we used for accounting purposes, user-friendly option, much detail concept Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

complexity in some option no other dislike in option. Review collected by and hosted on G2.com.

Kristine R.
KR
Kristine R.
Regional Sales Director
Mid-Market (51-1000 emp.)
"I find the system very user friendly!!!!"
4.5/5
What do you like best about Infor CRM?

I like the ease of use, organization and dashboard Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

I can't say I really dislike anything. Perhaps more options with reporting. Review collected by and hosted on G2.com.

YJ
Yogita J.
System Analyst
Enterprise (> 1000 emp.)
"Best for performance in sales force automation."
4.5/5
What do you like best about Infor CRM?

It can be accessed through mobile devices. The software shares the same functionality with mobile and Windows. It is designed for large enterprises. It has many features. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

The application is expensive for small-scale companies. It is complex to learn. The function, integration, and deployment of the software are a bit confusing for a new user. It is difficult to upgrade. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Infor is informative for all team members"
4/5
What do you like best about Infor CRM?

I like how you can view the ticket history on a client, which helps me prepare for my proactive outreaches. I can see what they called support for and the comments on ticket activities. Seeing notes from other team members is great for our collaborative effort to find the best solutions for our clients. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

Reports can be tricky in that they have a lot of steps. I usually have to request assistance from one of my senior colleagues that has more experience with reporting. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain
UL
Verified User in Logistics and Supply Chain
Mid-Market (51-1000 emp.)
"Strongly"
5/5
What do you like best about Infor CRM?

Great collaboration with system database. Real time data Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

Refresh rate need to improve. Few operation takes time to open. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"It is very cumbersome system"
3/5
What do you like best about Infor CRM?

Infor automatically adds your emails communication to the correct contact within the database and tracks this information. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

The software,though easy to use and manage,can run a little slower with a high volume of users Review collected by and hosted on G2.com.