Having used the platform extensively, this reviewer appreciates its ease of use and the supportive team behind it. The lack of an in-system chat feature for quick questions is noted as a minor enhancement suggestion.
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IMS’s UI is very clean and intuitive, and the level of customization is excellent. The data is easy to access and manipulate, making the platform flexible for different operational needs.
The integration process has also been exceptional. Data can be imported and exported seamlessly, which makes connecting IMS with our existing systems and workflows very straightforward. Whenever an issue does arise, the support and EDI teams are incredibly helpful, knowledgeable, and responsive. Overall, the combination of a user-friendly interface, strong customization, seamless integration, and excellent support makes IMS a great platform to work with. Review collected by and hosted on G2.com.
It is honestly very difficult to find much to dislike about the program. If anything, the platform has so much potential that there are always additional features and smaller details that could be integrated to make it even better Review collected by and hosted on G2.com.
Real time tracking on the rail. I can see exactly where my shipment is on the rail. What stops the train has made and de ramping of shipment Review collected by and hosted on G2.com.
I don't think there are any down sides of using IMS. It is a very valuable visibility tool. I can see where my shipments are and provide my receiving teams real time updates. Review collected by and hosted on G2.com.
IMS proactively follows up on container availability, holds, pickup numbers, delivery coordination, and other time-sensitive matters. Their platform and reporting provide visibility into shipments, free time, dwell, appointments, accessorials, and performance, helping us manage the network efficiently and control avoidable costs. Review collected by and hosted on G2.com.
The visuals could be enhanced a littler and streamlined to make exceptions, comments, and notes easier to review. Review collected by and hosted on G2.com.
Their intuitive platform and their personalized service and support Review collected by and hosted on G2.com.
There is nothing I dislike; however, having direct connections with port terminals brings added benefits. Review collected by and hosted on G2.com.
Any issues or concerns they can come up with a solution to help get our products delivered. They are up to date with their data and platforms Review collected by and hosted on G2.com.
Some of the EDI's aren't coming through from the ocean carriers to update the information timely. Review collected by and hosted on G2.com.
Pricing provided by IMS Logistics Management....