Impel Reviews & Product Details

The "out of the box" service/fixed operations campaigns are the reason we decided to sign with Impel Review collected by and hosted on G2.com.

The onboarding of this product was awful. It took weeks longer than expected and at the end of the day some products were never launched because we were not confident in their ability to support us. Review collected by and hosted on G2.com.

The automatic response is good for clients that submit leads overnight or after hours. Review collected by and hosted on G2.com.

The product is overpriced and does not deliver a Return on Investment for the company. I am locked into a 12 month contract with them which I would exit immediately if I was able. If you sign with them, do not agree to a 12 month contract.

The responses to specific clients are not intelligent and often aggravate them. They often make no sense to the client and the Internet Manager or Salesman involved with the client.

This leads to unnecessary tension created with our customers attached to a large price tag.

The Impel staff has taken feedback on these conversations for months but has not taken any action to make their product better for us.

This lack of support attached to their product has only created further distraction amongst our staff. This product is not appreciated (nor should it be) by our staff or myself.

I have learned a valuable lesson. AI is not a solution in a customer service business. Review collected by and hosted on G2.com.

The convenience and ease of use. Honestly, enter some data, and begin the process. The App is menu-driven and easy to navigate. Uploads are a simple "button-push". Review collected by and hosted on G2.com.

Indoor photos, especially spins, can be underexposed. Review collected by and hosted on G2.com.

Extremely easy to use. The software makes it almost foolproof to complete photographs for the vehicles on the lot. It is also fantastic that all you have to do is hit the upload button, and the rest is completely automated. Review collected by and hosted on G2.com.

Occasionally the camera for the inside of the vehicle shots has to be reset along with the application. Overall this is not anything terrible, but it can be frustrating when you have reset multiple times with multiple vehicles to photograph. Review collected by and hosted on G2.com.

The ability to shoot 3D interiors and interactive exterior spins. Review collected by and hosted on G2.com.

There are a lot of kinks to be worked out, and our photographers really prefer to use their professional cameras over an iPhone. Review collected by and hosted on G2.com.

i really like the way pulsar works. i like that you can set up some procedures and functions and the software will answer the customers questions or direct them to a team member or a location on our website immediately. the software maintains contact with our customers and allows us to diligently follow up with them. Review collected by and hosted on G2.com.

We were missing a couple of features in the beginning, for instance, if we marked the customer lost in our CRM, the software did not pick up on that, but that is fixed now. Review collected by and hosted on G2.com.

Prompt and personalized customer care at every interaction. The product offers a great light-touch approach prior to our sales folks engaging and working with clients. Performance reps are friendly and helpful in gettings things lined up between the businesses. Review collected by and hosted on G2.com.

Backend customization is still in development. Time zone difference can be a bit of a hindrance but they are overwhelmingly available during our business hours for meetings. Review collected by and hosted on G2.com.

First and foremost, the most significant achievement ever since we integrated Pulsar AI is that we never miss a lead without trying to get the most out of it, and we have 100% of follow-ups. But more importantly, I would emphasize the quality of engaged leads and appointments set by our AI assistant and the fact that when the number of leads grows Pulsar can handle all of it. Review collected by and hosted on G2.com.

at times we have trouble receiving emails from human alerts Review collected by and hosted on G2.com.

We had constant problems with consistency and quality. SpinCar solved both. In the digital age, customers visit countless websites vs. dealerships. SpinCar allows our customers to shop more thoroughly from home. We utilize their retargeting capabilities as well. The support team is hyper responsive and follows up on issues. Best bang for your buck in the automotive picture world. Review collected by and hosted on G2.com.

No real issues. I wish when you turned on a new feature within SpinCar that is retroactively applied to our entire inventory. Review collected by and hosted on G2.com.